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Home My WebLink About2018 Code Enforcement Annual Report 04 SpU rH 8��0 1, P x x 1865 CITY OF SOUTH BEND EXCELLENCE I ACCOUNTABILITY I INNOVATION I INCLUSION I EMPOWERMENT Department of Code Enforcement 2018 Annual Filed in Clerk's Office Pete Buttigieg Mayor of South Bend FEB 01 2019 KAREEMAH FOWLER C TY CL RK SOUTH BEND,IN Tracy Skibins - - - Director, Code Enforcement Deputy Director, Code Enforcement 2018 Annual Report—Department of Code Enforcement 1 Contents Contents 1 Executive Summary 2 Organizational Charts 3-5 2019 Code Enforcement 3 2019 NEAT Crew 4 2019 South Bend Animal Care &Control 5 Code Enforcement's Responsibilities 6 Budget Data and Analysis 7-9 Funding 7 Revenue 8 Ordinance Violation Citations Issued 9 Housing Data and Analysis 9-10 New Housing Cases 9 Hearing Process 10 Environmental Data and Analysis 10-16 Environmental Records 10-11 Grass Violations 11 Inspector Area Violation Count 12 NEAT Crew 12 Environmental Violations GIS 13-16 Abandoned Vehicles 17 Vacant&Abandoned Initiative 17 Outcome Numbers 17 Remaining V&A Properties 17 Key Performance Indicators 18 Staff Changes 18 SBACC Manager's Summary 19 SBACC's Responsibilities 20 SBACC's Data &Analysis 20-22 Euthanasia Rates 21 Distribution of Animal Outcomes 22 1300 County-City Building, 227 W.Jefferson Blvd., South Bend, IN 46601 2018 Annual Report—Department of Code Enforcement 2 Executive Summary As I approach my second year with the City, I've been asked many times, "Why code enforcement?"That's easy to answer. I've always been drawn to those professions that allow me to serve my community. Being a part of code enforcement means helping to protect residents from potential hazards and health risks. We also address blight and other issues that left untouched would surely cast a dark cloud over our great city. Community cohesiveness and pride is closely linked with the look and feel of the community. Maintaining a clean community is key to a positive image of the city for both residents and visitors. - ►y _ Relationships developed between code inspectors, NEAT(Neighborhood Enhancement Action Team)and community members are consistently recognized as the most vital components of good enforcement.When inspectors know and can work with community members to gain compliance,enforcement helps solve rather than create problems for the community. By attending neighborhood meetings,working with community members during neighborhood clean-ups and developing relationships with the community that we serve,we hope to reinforce our goal of ensuring that South Bend is safe, healthy,and that is shines for residents and visitors. Code enforcement underwent a reorganization to improve efficiency and accountability. The inspectors now report to our newly promoted Chief Inspector.The Chief Inspector will spend most of his time in the field with the inspectors. We also identified a Senior Inspector for the environmental team, and a Senior Inspector for the housing team. Marlaina Johns was promoted to Deputy Director from her previous role of Operations Analyst. This was an easy transition for Marlaina,she literally hit the ground running and has the respect of our entire team. Our new Operations Analyst joined us a couple of months ago,she is an experienced research and data professional who has already automated many of our daily tasks and is also able to provide technical support to staff when needed. Let's not forget the amazing folks at Animal Care and Control.They proudly serve our community with programs and services that improve the welfare of animals. They passionately and tirelessly work to prevent animal cruelty and abandonment by promoting responsible,caring and compassionate attitudes towards animals.The staff and officers work diligently to increase adoptions and increase the number of animals returned to owner,their numbers are truly impressive. Please take a moment to read the shelter manager's summary found later in this report for more information, including some amazing 2018 highlights. Let's work together to make South Bend shine. I believe that residents' quality of life is closely tied to Code Enforcement doing what they do every day,and that is to ensure a safe and healthy community. Respectfully Yours, A A d9 Director of Code Enforcement 1300 County-City Building, 227 W.Jefferson Blvd., South Bend, IN 46601 2018 Annual Report—Department of Code Enforcement 3 2019 Code Enforcement Organizational Chart Tracy Skibins, Director Marlaina Johns, Deputy Director Jim Wood, Chief Inspector Alison Mynsberge Operations Analyst Chad Hooten, Inspector Barb Chlebowski, Chris Pemberton, Hearing Specialist Senior Inspector Jen Early, Dena Criswell, Senior Inspector Executive Assistant Ed Williams, Jenny Karamitsos, Inspector Administrative Assistant Jeff Katona, Inspector Kathy Eli, Administrative Assistant John Helak, Inspector Kenisha Wells, Rhonda Richmond, Financial Specialist Inspector Steve Meadows, Shelby Nicolini, Inspector Program Coordinator Tom Anderson, Steve Szaday, Inspector Historic Preservation (PT) Stan Molenda, Inspector (PT) 1300 County-City Building, 227 W. Jefferson Blvd., South Bend, IN 46601 2018 Annual Report— Department of Code Enforcement 4 2019 NEAT Organizational Cha. r ..., . . .., , ,,_ A Tracy Skibins, Director Marlaina Johns, Deputy Director Angelo Logrande, Superintendent IV , Scott Jester, Driver • • Pat Hessey, Operator Ill Rodney Wells, Operator Ill 1300 County-City Building, 227 W. Jefferson Blvd., South Bend, IN 46601 2018 Annual Report— Department of Code Enforcement 5 2019 South Bend Animal Care and Control Organizational Chart Tracy Skibins, Director Marlaina Johns, Deputy Director Jenn Gobel, Shelter Manager Stasia Orlowski, Assistant Manager Diana Hostetler, Alaynna Goheen, Animal Control Assistant Animal Control Officer Jamie Ealy, April Michaels, Animal Control Assistant Animal Control Officer . f Sara Kaszas, Grace Fuller, Animal Control Assistant Animal Control Officer Elizabeth Goerner, Kolbie Singleton, Kennel Assistant (PT) Animal Control Officer 1300 County-City Building, 227 W. Jefferson Blvd., South Bend, IN 46601 2018 Annual Report—Department of Code Enforcement 6 ilk Code Enforcement's Responsibilities ,�.. ,rr_ • Pursue citizens' complaints • Process environmental citations such as:trash,tall .' a,; ` grass, illegal dumping, litter,traffic obstructions, �''rf^t i snow removal, etc. a M f F • Cite and tow abandoned and illegally parked vehicles rApk„ s +' � _.- X • Assess substandard housing conditions such as: 4, s broken windows or doors, no heat, dilapidated ; + ' #. x. flooring,vacant and abandoned properties, structural :. . ili issues, etc. �. 123 Bowman before(10/11/16) • Evaluate zoning violations such as: conducting a business in a residential neighborhood, multiple - ,may families residing in a single-family structure,garage or ' 'F .y+ *, trailer used as a residence, etc. -_ • Prepare and testify at Code Enforcement Hearings _ • Demolition of secondary residential structures and `y commercial buildings , • Abatement of environmental hazards _- __ - a - • • Facilitate the securing and boarding of open doors and windows _ .•r -al • Asbestos testing on demolition affirmed properties 123 Bowman After(10/5/18) • Review business licenses for auto service centers, towing companies,scrap metal dealers, pet shops, public parking lots and garages, and donation containers • Testify in civil matters and contestation of ordinance violation citations involving Code Enforcement • South Bend Animal Care and Control 1300 County-City Building, 227 W.Jefferson Blvd., South Bend, IN 46601 2018 Annual Report—Department of Code Enforcement 7 Budget Data and Analysis Funding Adjusted Funding Sources 2016 2017 2018 Department Fund Budget Actual Budget Actual Budget Actual Amount Expenses Amount Expenses Amount Expenses Civil City 1,733,372 1,387,405 1,621,569 1,482,670 1,935,662 1,712,624 Code Enforcement Capital Improvement $70,285 $70,285 $2 $2 $0 $0 219 $951,497 $770,740 $905,479 $789,079 $972,413 $684,941 Civil City $729,330 $672,209 $851,892 $802,876 $976,096 $828,180 SBACC Capital $0 $0 $0 $0 $80,000 $80,000 Improvement Civil City $112,600 $59,234 Rental Unit Division Capital Improvement $0 $0 $0 $0 $0 $0 Sub-Total $3,484,484 $2,900,639 $3,378,942 $3,074,627 $4,076,771 $3,364,980 Surplus $583,845 $304,315 $431,504 The Department of Code Enforcement's budgeted funding increased by 21%in 2018 (compared to 2017). CODE ENFORCEMENT FUND ALLOCATION South Bend Animal Care and Control used 86%of its allocated funding. Operations The Office of Code Enforcement used 81%of its allocated 43.7% Payroll&Benefits funding. The result was a surplus of$431,504 (combined)for the 56.3% year. Payroll& Benefits decreased by 2%compared to 2017. Operations increased by 20%. 1300 County-City Building, 227 W.Jefferson Blvd., South Bend, IN 46601 2018 Annual Report-Departmen Revenue Code Enforcement Code Enforcement's overall revenue in 2018 decreased by 7.6% Department Revenue (or$44,560)from 2017. Code Enforcement 2016 2017 2018 Abandoned Vehicles $28,296 $24,443 $25,959 Percent change by category is as follows: Environmental Collections $33,414 $209,801 $151,135 • Abandoned Vehicles increased by 6.2% Substandard Demolitions $184,685 $107,844 $137,017 • Environmental Collections decreased by 28% &Boardings Housing • Demolitions& Boa rdings increased by 27% Civil Penalty $129,938 $136,935 $122,717 • Civil Penalties decreased by 10.4% Ordinance Violations $15,950 $68,927 $78,376 • Ordinance Violations increased by 13.7% Vacant&Abandoned $17,171 $18,950 $10,750 Registration • Vacant&Abandoned Registrations decreased by 43.3% Landlord Registration $1,225 $7,500 $310 • Landlord Registration decreased by 96% Forfeited Cash • Miscellaneous income increased by 29.2% Performance Bonds $0 $0 $o Miscellaneous Income $24,675 $12,231 $15,807 Note: Due to pending litigation in another city, Landlord Subtotal for Code $435,354 $586,631 $542,071 Registration was voluntary for 2018/2019 and fees were waived. Enforcement Monies shown in 2018 were for properties registering at the beginning of 2018 prior to the litigation. SBACC 2016 2017 2018 Pet Licenses $19,375 $25,800 $29,492 SBACC Pet Reclaim Fee $4,685 $6,375 $6,315 In 2018,total revenue for SBACC increased by 25%. Since 2016, Pet Adoption Fee $16,744 $24,994 $32,835 revenue has increased by 62%! Pet Microchipping $3,230 $4,100 $3,670 Animal Surrenders $8,750 $7,803 $8,130 Percent change by category is as follows: Pet Miscellaneous $5,885 $6,895 $14,510 • Pet Licenses increased by 14.3% Subtotal for SBACC $58,669 $75,967 $94,952 • Pet Reclaim Fee decreased by 1% Grand Total $494,023 $662,598 $637,023 • Pet Adoption Fee increased by 37.3% • Pet Microchipping decreased by 10.5% • Animal Surrenders increased by 4.2% • Miscellaneous increased by 110.4% 1300 County-City Building, 227 W. Jefferson Blvd., South Bend, IN 46601 2018 Annual Report—Department of Code Enforcement 9 Ordinance Violation Citations Issued Both the office of Code Enforcement (CE) and South Bend Animal Ordinance Violation Citations Issued Care and Control (SBACC) have been issuing ordinance violation Average citations to encourage compliance from owners/violators. Year Count Total Sum per Ticket CE increased the number of citations written by 20.7%since 2017. 2016- CE 3,676 $ 1,019,450 $277.33 The average citation amount for CE decreased by 33.4%; largely due 2017- CE 3,317 $ 1,335,250 $402.55 to many continuous enforcement properties naturally expiring and 2018-CE 4,005 1,073,995 $268.16 not receiving the second year fee. 2016 SBACC 67 $ 8,025 $119.78 SBACC has been working toward holding people accountable for their 2017-SBACC, 344 $ 54,975 $159.81 animals. Improved ordinance violation citation practices have 2018 SBACC 1022 $ 239,850 $234.69 become standard practice (to achieve compliance). Ordinance violation citations increased 197%over the previous year.Staff are issuing ordinance violation citations for common ordinance violations like:failure to license pets,failure to obtain rabies vaccinations, running at large,etc. Housing Data and Analysis Housing Data New Housing Cases 2016 2017 2018 ' New Housing Cases 682 612 747 Due to working between software programs and transferring cases Secure Orders Issued 128 98 135 form the old software to the new,the number of new housing cases Closed Housing Cases 889 1,181 515 increased by 22%. However,that will contain some duplicates since Housing Hearings 893 963 1,009 some cases were already preexisting but were now updated in the new software. A total of 515 housing cases were resolved in 2018. We continue to monitor Vacant and Abandoned (V&A) properties Vacant&Abandoned Activity and added 48 new V&A properties in 2018. 116 V&A properties 2016 2017 2018 were closed in 2018 with a majority of those being repaired by New V&A Properties 83 68 48 owners. Our goal is to continue closing more V&A cases than are V&A Cases Closed 187 79 116 added every year. Demolished by City 110 4 32 Demolished by Private 0 2 4 Repaired by Private 77 73 80 1300 County-City Building, 227 W.Jefferson Blvd., South Bend, IN 46601 2018 Annual Report—Department of Code Enforcement 10 Hearing Process Hearing Type Distribution In 2018, 1,099 cases went through the hearing process. The 0.1% 0.2% 6.9% 0.2 breakdown is as follows: • 875 Repairs (79.6%) 12.2% o 32.8%were affirmed o 41.5%were modified to repair orders o 16.1%were repaired by owner • 134 Demolitions(12.2%) o 63.4%were affirmed o 21.6%were modified to repair orders 79.6% o 4.5%were demolished by owner o 2.2%were repaired by owner •Repairs •Demolitions •Environmental Vehicle •Appeal •Other • 76 Environmental (6.9%) o 30.3%were affirmed o 18.4%were modified to establish a deadline Civil Penalties Imposed per Year o 63.2%were cleaned by owner • 2 Vehicle (0.2%) 191 o 100%removed by owner _ : 262 • 2 Appeal (0.2%) :f r,^A?Y 230 o 100%were denied "'' Environmental Data and Analysis 2018 12017 12016 Code Enforcement spends a majority of its time, energy and resources addressing environmental violations. Tall grass and Environmental Records weeds,trash and debris on properties, in alleys, and along 2016 2017 2018 walkways continues to be a problem for the City of South Bend. I Cases Initiated(per 13,494 13,063 12,764 Record#)* Total violations cited in 2018 was 2%less than in 2017. We Properties Sent to would like to see this number continue to decrease as people Crew for Abatement 4,599 3,192 3,784 continue to realize we are holding them accountable. (per Record#)* Abatements The total number of environmental hearings decreased by 58% Completed (per 3,969 3,229** 4,201** between 2017 and 2018. This change is largely due to utilizing Record#) different methods to obtain compliance due to the high cost of Environmental 193 181 76 sending a property to a hearing. The inspectors are more Hearings * Does not include Continuous Enforcement properties frequently using green tags in addition to sending a letter. **Higher number than those sent to crew for abatement due to Continous Enforcement properties 1300 County-City Building, 227 W.Jefferson Blvd., South Bend, IN 46601 i 2018 Annual Report—Department of Code Enforcement 11 Environmental citations can be grouped into 4 primary categories(in order of prevalence): Environmental Citations by Category 7.8% 0.3% 1. Litter-appliances,furniture,trash/debris, demolition 2.9% remains 2. Tall grass or weeds 37.3% 3. Vegetation-removal or clean-up 4. Graffiti The most common type of environmental citations(at 51.7%) 51.7'' involve litter, discarded appliances, bags of trash,furniture, and demolition remains. Second most common (at 37.3%)are citations for grass and weeds over nine inches tall. Vegetation Grafitti ■Grass and Weeds ■Litter Trash Can ■Vegetation is the third most prevalent(at 7.8%)for violations such as tree limbs or branches,yard waste,vegetation overgrowth, etc. Graffiti comprises 0.3%of overall violations. Grass Violations N We had another busy grass season. We initiated - , 4,761 new records for tall grass and/or weed fl violations. Of those, 64% (3,049)were mowed by the owner–up from 29%in 2017! Including Continuous Enforcement properties,the Parks 'tea- •..�` Crew completed 2,644 cuts for the Department of 8Iron. " -•- -•• Code Enforcement. Time between citation and , abatement averaged 10 days. 1 4 2 III Bend - _ •3 7 InspectorAreas CHRIS ./� 2-TOM :,. 1 1 3-TOM :rs ., DE 0-STEVE 5-]IM v 6-JEFF ]-ED 8-KHAN 5 call other values> ,. 1300 County-City Building, 227 W. Jefferson Blvd., South Bend, IN 46601 2018 Annual Report—Department of Code Enforcement 12 Inspector Area Violation Count Records per Inspector Area In 2018, our department split South Bend into 8 inspector 8 1,623 areas. One inspector is assigned to monitor each area. To 7 1,501 The right is the number of cases/records opened in each inspector's area. 6 1,472 5 1,308 NEAT Crew 4 1,828 3 1,594 Code Enforcement is responsible for the abatement of 2 IM1111111111 1,504 environmental violations. The Neighborhood Enforcement Action Team (NEAT) is the division of Code Enforcement that 1,916 is tasked with this responsibility. NEAT consists of one supervisor and three employees. In 2018, NEAT cleaned 2,014 properties that were cited by the inspectors. NEAT removed 2.1 million pounds of litter/debris as well as 7,455 tires total! They also cleared 336 illegal dumping sites with a total of 95,817 pounds removed. Also in 2018, NEAT demolished 7 substandard garages,sheds,fences that went through the hearing process and were affirmed for demolition. Having NEAT demolish substandard secondary structures allows for us to speed up their removal, keep costs lower and allows us to better serve our residents. NEAT assists with every neighborhood cleanup that the Department participates in. They arrange for the trucks, loaders and supplies, and their crew. In 2018,the Department participated in 12 cleanups. The positive feedback from residents has been amazing. Total Pounds Removed by NEAT Tires Collected by NEAT 4,264,010 7,834 7,455 3,499,820 6,314 2,114,418 2016 2017 2018 2016 2017 2018 1300 County-City Building, 227 W. Jefferson Blvd., South Bend, IN 46601 2018 Annual Report— Department of Code Enforcement 13 Environmental Violations GIS Representations 5+ Environmental Violations per Address —r-1714n ai`Ees SAI wt•In.vetor...... ..: C ....,. .... .! i ,.nt n K,;.• ..`, 1 ., c. 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Jefferson Blvd., South Bend, IN 46601 2018 Annual Report— Department of Code Enforcement 14 3-4 Environmental Violations per Address c o r '•'A"'�'�' „•, Indian a'East-W ealkiall•R d� ` C.l^len els • (" , ' ; `Roseland ,-r,, st*aleph bf r.....I RJ + er-A lel 0!•' - Bal Whom ! he Vali, Goll �'IICI,b I -- a,n..d r Indlan -.- Fm1 Vlllay9�! ii*lnrllan4•TWI.RU� F'nnme Pa. I Wrrn C•rrobry '- d l . GoltCwrw .., u I (-` , Sent Marrs Dina rr..r,e srr.,C ..... I Sr Joseph South Ball 1--t _ ^-. Conga Madras! y� 'n, - - r .aner - ... ( .�. i'... ,M1 /b4 N..1,4.Dam. ,.,...nt. 4l r-� �F,.1 t .1; 4 CC.,TZ:.;, Bcabn 37 ^ ' • Pad. I liar,...Rl - L ,.. -, 7 Woo!� � \, r'VC ,- Pare _ ', no i n:r.- 1. I.�» „ ,' I r ny r - �+ vy, South heed I Park COI tot• ..N..."..1' . a• .r.�A. Lb,..,R.re C r GNAW,Club ,owbra .t• 7 _ C _61 p;�.�.. _ rounlrr Club ,trIunnr ..,.-a, , , -c`' y�l —0 - •.a n,a.:.,r o n t u ti i. �+/ r r lar`.Ir. 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Jefferson B|vd, South Bend, |N46601 2018 Annual Report— Department of Code Enforcement 16 1 Environmental Violation per Address v C - C LL East=West•Toll•Ra�` • s Li'tenRd k y,,,,, • 7 :.4tH `€,,, Roseland ry..,7 .t ii., St JorPh Valles ,m Aacmorul Park ib 1 Indian Villag ` ?,'r.Indlanadon.nd- • • Y • Warrn r H,3r,t..I - Un1::' i ,., l or coli Carole _ nl t.uN a Gann Hour tLnw N u I..•.1.1 S+ .:k Vlh Berl L' ' I / 'OlbQrr 31 I 411.1 -. .!. X,Pe Ft eller. tir' It IioM • t • cos Notre Dame • '•�"" ' CotlaQr 4 • C;iW Or• -� es/ R„i I . - • )'be - -..:;Irc:.:::-;-4.,. .!Y1.1.46 • •itor - • iiI - • )6' r. •• ,,Io, •N t Y o oche • • • `• •• • ••• En,=b,, ,Nrrr 7117' 11 INHdb. .. $oum r —�1ish. Park H r ..X” _ .n.1• ncdn�aY W — ,t • a _ � y t� _- NN r — ' L t `, • . :I fir . , Rum . F .- � • _ I it e • E.:0E.:016o • 'rd' i a- • 7• D• ' •. Pari • • • • • aii A • ' « •0• • •• • g I, Lina M • r`nl..,.q • c -� • i:owo. alb t 1e Wiil Rd I.1'4 4d • A-. • • •_• 1300 County-City Building, 227 W. Jefferson Blvd., South Bend, IN 46601 2018 Annual Report—Department of Code Enforcement 17 Abandoned Vehicles Abandoned Vehicles In 2018,the number of tagged vehicles continued to decrease(a 8% 2016 2017 2018 decrease since 2017). The number of auctioned vehicles increased by a Tagged 1070 831 762 count of 3. The number of vehicles scrapped in 2018 decreased by 24.6%. Auctioned 50 33 36 Reclaimed 11 11 7 Vacant & Abandoned Initiative Scrapped 56 57 43 Outcome Numbers Revenue $28,296 $24,811 $25,959 Vacant&Abandoned Activity In 2018,we added 48 properties to our Vacant&Abandoned 2016 2017 2018 (V&A) list bringing the total number of V&A properties since 2013 New V&A Properties 83 68 48 to 1,566. We also resulted 116 V&A properties this year. Of V&A Cases Closed 187 79 116 those,32 were demolished by the City, 4 were demolished by the Demolished by City 110 4 32 owners and 80 properties were repaired by private individuals. Demolished by Private 0 2 4 Repaired by Private 77 73 80 At the close of 2018,the cumulative total of resulted V&A properties addressed since 2013 was 1,447. Overall V&A Outcomes The breakdown is as follows: • 757 Demolished • 10 Deconstructed 45% 411 • 657 Repaired \_55% • 23 Pending Demolition Remaining V&A Properties In 2016 we began designating qualified commercial structures as vacant • Demolished/Deconstructed •Repaired and abandoned. To date,we have added 15 commercial structures to the V&A list and anticipate adding more. At year end,we had 151 remaining V&A properties. Of those, 83 properties are affirmed for demolition. Another 34 V&A properties are under a repair order/agreement. The remaining 34 properties are currently being monitored by our inspection staff and will be set for Code Enforcement Hearings as needed in hopes of reaching an outcome. 1300 County-City Building, 227 W.Jefferson Blvd., South Bend, IN 46601 2018 Annual Report-Department of Code Enforcement 18 Key Performance Indicators Target December November October September August July June May April March February January %311 Calls Resolved in 24 0.9 1 1. 1 1 1 1 1 1 1 1 1 1 Hours %of Billable Abatements 0.9 0.92 0.83 0.87 0.85 0.85 0.89 0.82 0.8 0.86 0.92 0.97 0.9 Average#Days from 14 14 14 14 14 14 14 14 14 14 14 14 14 Request to Abatement Housing Cases Closed 12 26 45 52 16 31 43 85 45 46 64 48 30 %of Environmental Issues 0.46 0.64 0.64 0.62 0.62 0.62 0.61 0.6 0.62 0.57 0.51 0.56 0.5 Cleaned by Owner Adoptions 32 74 61 61 67 53 52 43 35 51 58 45 56 Bite cases serviced by SBACC (cats,dogs,wildiife) 16 5 20 15 25 22 22 31 24 21 8 12 13 %of Animals Returned to 0.147 0.188 0.185 0.173 0.1 0.118 0.16 0.216 0.162 0.233 0.166 0.109 0.143 Owner %of Animals Sent to Rescue/Rehab 0.342 0.299 0.143 0.384 0.318 0.26 0.31 0.2097 0.363 0.332 0.178 0.292 0.25 Volunteer hours 186 158.5 241 194 171 230.25 170.5 234 259 244.5 222.5 222 185.25 Environmental citations cleaned by owner continues to increase over the past two years and to surpass the target set for 2018. The average percentage of environmental violations cleaned by owner was 60%(up from 56% in 2017 and 54% in 2016). The number of closed housing cases per month consistently surpassed our goal. This is a result of improved policies and procedures when it comes to addressing substandard housing. Additionally,we continue to work on auditing older The average percent of animals returned to owner for the year(1.63%)surpassed our goal for the year(1.47%). Our average of animals sent to rescues or rehabs this year(2.8%) was lower than our goal of 3.4%. in 2019 we will be hiring a part-time volunteer coordinator to improve the number of volunteer hours. Staff Changes We had a few changes to our staff in 2018. • Tracy Skibins became Director • Marlaina Johns became Deputy Director • Chad Hooten was hired as an Inspector • Rhonda Richmond was hired as an inspector • Alison Mynsberge was hired as an operations analyst 1300 County-City Building, 227 W.Jefferson Blvd., South Bend, IN 46601 2018 Annual Report—Department of Code Enforcement 19 SBACC Manager's Summary 2018 has further cemented my belief that I work with an extraordinary group of people! Many don't realize that shelter work is not completed only during shelter ,-a► '�� hours. SBACC staff take it upon themselves to work outside of the shelter to care for scared and sick animals. They return e-mails to rescues in the middle of the night and / / ,,.,, --, even sleep at the shelter during snow storms to be able to respond to emergencies. SBACC staff and volunteers are some of the most heartfelt and dedicated people I have l`" "`- ever had the honor of working alongside. �- x s `�" 2018 was a very challenging year for us.We saw an overall increase of approximately •' 10%in domestic animals. For a shelter facility that maintains 20 kennels for adoptable x', A r' animals and 15 kennels in the stray hold area,that is exceptionally challenging when trying to lower our euthanasia rates. Thankfully we welcomed a new part- 1 time staff member,Sara Kaszas,who increased our adoption numbers an Mission Statement amazing 44%over 2017. Her success coupled with the dedication of our It will be the mission of South Bend Animal rescue coordinator,Jamie Ealy,allowed us to move over half of our intakes Care and Control to: prevent animal cruelty to either rescue placement or new homes! and abandonment by promoting responsible, caring and compassionate attitudes towards With the help of social media,SBACC was able to increase the number of animals.SBACC provides shelter for orphaned animals returned to their owners by 5%. Diane Hostetler was a great asset animals and delivers programs for their in matching up found reports with lost reports to help animals find their way adoption.SBACC encourages responsible ownership through public education and back home. enforcement of legislation.SBACC strives to reduce unwanted pet population by SBACC Officers also did an amazing job enforcing South Bend's animal advocating the neutering of companion ordinances and state animal laws this year. Citations issued for animal animals. offenses increased exponentially over 2017! We were also able to help Vision Statement residents find necessary resources for their animals,from low cost spay and SBACC serves our community with programs neuters to vaccinations and even trainers that could help with bad and services that improve the welfare of behaviors. Officers will often carry an extra bag of food in their vehicles to animals.With the attitude of"Open Door help those that may be struggling and need a little help. understand that we Open Heart",SBACC offers resources for our are here to help, it helps keep their pet out of the shelter and in their home. community by offering a range of services and programs for care,supplies,education, leisure We look forward to another challenging and rewarding year in 2019. and training.The animals under the care of Remember that everyone has a choice; choose compassion. We are and will SBACC become happy, healthy,well socialized and highly adoptable. always be the voice of helpless animals! Core Values Sincerely, 4' Accountability Pe" cagell * Empathy 41 Shelter Manager ' Vision 1300 County-City Building, 227 W.Jefferson Blvd., South Bend, IN 46601 2018 Annual Report—Department of Code Enforcement 20 SBACC's Responsibilities • Respond to animal-related complaints such as: animal running-at-large, animal nuisance complaints, injured wildlife, animal-related public safety hazards, etc. • Enforce animal welfare laws regarding animal cruelty and neglect per city, state and federal regulations • Investigate bite cases throughout the city • Manage a fully-functioning animal adoption center and animal shelter • Facilitate the adoption of animals • Work to alleviate euthanasia in the city animal shelter • Participate and organize outreach events with the community to promote and educate the public on animal welfare issues • License domestic animals within city limits • Utilize social media to further the goals of SBACC SBACC's Data & Analysis When examining SBACC data in 2017 (and going forward), it South Bend Animal Care & Control is important to note that management at the shelter 2016 2017 2018 changed in the fall of 2016 and along with it procedures and Pet Licenses Sold 700 1,533 1,671 classifications in recording data changed slightly. Complaints Investigated 2,437 2,752 2,768 After Hours Emergency 213 113 315 SBACC continues to license more pets every year. SBACC's Domestic Animal Intake 2,144 2,250 2,485 Animal Control Officers (ACOS) have been working hard to Wildlife Picked Up 150 266 165 hold people accountable for their pets. To encourage Commission Hearings 10 4 5 compliance, more ordinance violation citations are being Pets Reclaimed by Owner 304 352 370 issued for failure to license than in previous years. ACOs are Pets Adopted 261 453 652 also more cognizant of performing follow-ups on addresses Bite Cases 215 227 256 of which we receive complaints. More frequent follow-ups Chicken Permits 29 30 23 and personal contact with citizens helps to encourage Owner Surrenders 428 612 567 compliance and more responsible pet ownership. Animals to Rescues 590 779 753 Complaints investigated continued to slightly increase. Domestic Animal Intake increase 10% in 2018. Long-term,we would like to see these two numbers decrease as the community becomes more educated about proper animal care and ownership. Pets adopted continued to increase in 2018, by 44%. SBACC staff and volunteers have been working diligently to promote available animals on social media and have used some very creative ways of drawing in attention, including videos and humorous adoption posts. If you haven't already,you should like the SBACC Facebook page (along with the 1300 County-City Building, 227 W.Jefferson Blvd., South Bend, IN 46601 2018 Annual Report—Department of Code Enforcement 21 other 10,000 fans)to have a look! Adoption events have been expanded to include events at the Michigan City PetSmart as well as having cats available for adoption at our local PetSmart on a regular, rotating basis. Pets reclaimed by owners continues to slowly increase when looked at as a percentage of total animal intake. Percent of animals returned to owner remains stable over the past 3 years. The consistent push for microchipping animals should cause this percentage to increase in the future. Domestic animal intake increased by 10%in 2018. We hope to see this number decrease as owners are made more aware of the importance of proper restraint practices, limiting the amount of time animals are tethered outside and increasing the number of animals spayed and neutered. The number of owner surrenders decreased 7.4%in 2018. Through community education and outreach,we hope to see this number continue to decrease in the future. Euthanasia Rates Euthanasia Rates SBACC continued to work towards decreasing euthanasia rates for both cats and dogs. In 2014, 71.9%of cats that came into SBACC were euthanized. 54.0% In 2018,that number dropped to 31%! In 2014, 31.2%of dogs that entered SBACC were euthanized. In 2018,the euthanasia rate was 25.6%. We are euthanizing less than the national average of _ 33'0% 31.3% 31%for dogs. 29.9% 23.6% These numbers reflect all total euthanasias(including 25.6% owner requested euthanasia). SBACC offers euthanasia services for our residents at little cost to them for animals that may be sick or injured beyond 2015 2016 2018 medical help or have behavioral issues beyond Dog Euthanasia Cat Euthanasia rehabilitation and are a danger to the community. 1300 County-City Building, 227 W.Jefferson Blvd., South Bend, IN 46601 2018 Annual Report—Department of Code Enforcement 22 Distribution of Animal Outcomes As mentioned above, our hope is that,through marketing and community outreach, we will see the number of strays decrease,the number of owner surrenders decrease,the number of animals transferred to rescues and rehabs increase, and the number of adoptions increase (as a percent of total intake). Animal Distribution Distribution of Animal Outcomes Dog 2016 2017 2018 =Return to Owner =Adoption =Rescue/Rehab Intake 1,132 1,215 1,330 31.0% Returned to Owner 288 338 349 27.5°. Adoption 179 281 328 Rescue/Rehab 285 276 311 Euthanasia 338 287 340 24.6i Cat 2016 2017 2018 Intake 961 997 1,118 14.0% 14.0 0 14.2% — Returned to Owner 16 14 17 Adoption 66 162 283 12.2% Rescue/Rehab 305 468 412 2016 2017 2018 Euthanasia 519 329 350 1300 County-City Building, 227 W.Jefferson Blvd., South Bend, IN 46601 W \ ,0,T„ ,4„, \PEAC� -44111111101110 - 1865 1865 ` Prepared by: Department of Code Enforcement 1300 County-City Building 227 W. Jefferson Blvd. South Bend, IN 46601 574-235-9486 https://southbendin.gov/department/code-enforcement/