HomeMy WebLinkAboutRevision to South Bend Municipal Rules and RegulationsINTEROFFICE MEMORANDUM
DEPARTMENT OF PUBLIC WORKS
DIVISION OF UTILITIES
TO: South Bend Board of Public Works
FROM: Kim Thompson, South Bend Municipal Utilities (SBMU) Business Office
SUBJECT: Revision to SBMU Rules and Regulations
DATE: June 19, 2019
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A recent Indiana legislative change has resulted in a need to revise these Rules and
Regulations. Specifically, House Bill 1347 addressed certain utility rates and charges
and responsibility for those charges when the owner of a property is not the occupant
using the services. At this time, SBMU only allows utility service to be started in the
name of the premise owner. This revision will allow service to be started in the name of
the tenant or occupant of the premise. The following is a summary of changes in this
revision:
1. Premise owners and tenants may choose to apply for service in the name of the
tenant. During active service, all charges will be billed to the tenant. Routine
collection activities (penalties, notices, disconnection) will occur directed toward
the tenant. However, at the time service is started, both owner and tenant will be
advised on ultimate responsibility for various unpaid charges.
2. After an account has closed, and the due date for the final bill has passed,
collection activity will be based on the type of unpaid balance.
a. All water rates and charges, but excluding the charges for the water
service line repair program ("water insurance"), will follow the tenant. In
addition, unpaid Solid Waste charges and Releaf charges will also follow
the tenant. After a period of internal collection activity, these unpaid
charges may be transferred to an outside firm for further collection. A
tenant with outstanding service charges will not be able to start service at
any location until those charges have been satisfied.
b. All remaining unpaid charges, including sewer rates and charges, sewer
insurance, stormwater, will follow the owner. These charges may result in
a lien against the property to which the service was associated. Water
insurance charges will also follow the owner. Unpaid water and sewer
insurance charges may result in loss of coverage.
3. Master meter/master connection policy. Any premise that is served by a master
meter, or a premise that does not have a dedicated service line and valve may
only have service in the owner's name.
4. Deposit policy. SBMU has collected deposits for many years. However, the
procedure for determining deposit amount has varied over time. Additionally,
deposits have been billed for several years, rather than collected as a
requirement prior to delivering service. Beginning July 1 st, deposits will be
collected prior to starting service. Any customer who does not meet the
creditworthiness criteria in these Rules will be required to have a deposit equal to
approximately two months of water and sewer charges. The deposit will be
collected prior to scheduling the start of service. However, the customer may
choose to pay only $70 of the required deposit and pay any remainder with the
1st bill payment.
3(mcd a P
JUN 2 5 2 M
Municipal Utilities
111,1011
Revised June 2019
Municipal Utilities and Service Lines Rules and Regulations
CITY OF SOUTH BEND
Municipal Utilities and Service Line Insurance Funds
RULES & REGULATIONS
TABLE OF CONTENTS
I. APPLICATION OF RULES............................................................................................. 6
II. DEFINITIONS ......................................... ......... ............................ ......... ..................... 6
A. Apartment Building or Complex........................................................... ............ 6
B. Commission ..................................... ......... ........................y., .......,.....,.....,,.,....,. 6
C. Cross Connection................................................................................... ............ 6
D. Curb Stop ........................................ _......... .....,.......,..,.....,........ ....,...,....,.... 6
E. Customer........................................................,.,,............,...............,.............,.... 7
F. Delinquent.......................................................................... .......,.,.,......,.......7
Family........................................... ............ ......... ,.....,.,.,...,.,..,.,.......... ..,......... ....,..... 7
H. Family Dwelling Unit ..........................,.,. ,......., ..,,.....,...,..............,,..........,...... 7
I. Hotel or Motel......................................................................................................... 7
J. Main.........................................................................................................................7
K. Mobile Home............................................................................................................ 7
L. Mobile Home Park ........................... ............,............... .............., ..,......... 8
M. Past -Due ....................................... ....................... ....... ...............,.,....,...,.,.............8
N. Private Fire Hydrant ......................................... ....... ........ ....,,..... 8
O. Service Line............................................................................................................. 8
P. Sewage Lien................................................................................ .......................... 8
Q. Shut -Off Amount.................................................................................. 8
R. Tap ................................................ ......... ....... .......................... ....................... .....,..,.8
S. Utility ............................................ ................. ................ ..,..,......... ....,..... ..... ___ ....8
T. Classes of Service.................................................................................................... 8
1. aar rtrnent....................................................................................................... 9
2, Commercial....................................................................................................9
3. Gouernmental .......................... .........................................,. ,..,......,.......,., 9
4. Industrial ........................... ............................................................ .............. ,.. 9
5. Institutional ......... ............................ ........................................................... 9
I
Municipal Utilities and Service Lines Rules and R
6. Residential,.,...,...„,„ ........ .................. ......... ......... ........ .............................. 9
7. Wholesale... ...... ........ ___ .... ..............
9
III.
WATER AND SEWAGE RIGHTS ............................. ..... ....,,,,. ....,.. ..... ,,.„„„,.
9
IV.
ESTABLISHING PROPER SERVICE............................................................................
9
A.
General....................................................................................................................9
B.
Request for Service.............................................................................................
9-10
C.
Customer Requirements..............................................................,.....................10
D.
Deposit............................................................ ................................... ...............
10-11
1. Determination of Creditworthiness— ,..„,. „,,.... ...„..„.......... .....„.,..,........11
2. Deposit Amount .......................................... ......... ........................... ..........11
3. Record of -D-mopit........... .......... ...............................................................
12-13
4. Review of Account....................................................... ................. .........12
5. Refunds of Deposits ..........................................................„„,,,..................12
E.
Rental or Leased Units .......... ...„.. „.,,,.....,....... ...,.„........,,.....,..... ,...,...,.,,........13
F.
Service Start.....................................................................................................
14-14
V.
BILLING AND COLLECTION ......................... .................. ....... ..„ ......, .„....,.155
A.
Billing.......................................................„,...,...„...,,..., ..............,., ..................155
B.
Estimated Billing.................................................................................................166
C.
Maximum Sewage Charge...................................................................................166
D.
Payment ......................................... .................. ......................... ......................166-17
E.
Application of Payment .................... ....... ......... ,.............. .,......., .„.... ,,....... ,........ 177
F.
Responsibility for Payment .............. .....„,., ....„, ................, .,..,..., ...,.....,,...
17-17
G.
Unconnected Sewage Customers.........................................................................188
H.
Sewage Liens........................................................................................................188
VI.
UNAUTHORIZED USE OF WATER SERVICE............................................................19
A.
Unauthorized Use........................................................... ,.,.,........ „,............. _.........
19
B.
Theft/Tampering..............................................................................................
19-19
VII.
CREDITS AND ADJUSTMENTS ..............„...................... ............ ........... .,..,...........
200
A.
Adjustments Due to Meter Error........................................................................200
B.
Adjustment for Interruption of Service ....,„.„ ............. .................a....„,,.........,.., ....
200
C.
Leak Allowance .......................................... ,.,., .„.,..„.,.,..,.,........ ,..................
20-20
D.
Removal of Late Fees.......................................................................................
21-21
E.
Re-establishing Maximum Sewage Charges.........................................................22
11
MLpi cgs Utilities and Service Lines Boles andtie �Vations,
F.
Billing Adjustments— ... .............................................. ...................222
G.
Method of Adjustment......................................................................................
22-22
VIII. DISCONNECTION OF SERVICE...............................................................................233
A.
Disconnection of Service by Utility ..................... ....... ....... .....
...............233
1. Customer's Request to Discontinue Service ............................................
23-23
2. Without Customer's Request and Without Prior Notice ............................244
3. Without Customer's Request and With Prior Notice..................................255
4. Procedure for Involuntary Disconnections..................................................255
B.
Prohibited Disconnection .................................... ........ ....... ........
............ 255-27
C.
Time of Disconnection..........................................................................................277
D.
Reconnection.........................................................................................................277
E.
Terminate a Customer Account Without Notice .............. ...... ...........................
:... 27
F.
Remedies... .............................................................................,,................................28
IX. METERING
........ ............. ,..,.,.,.,...,,..,,..,,,,....,.....,....,.......... ........... ....... ,,,
... ,................. 288
A.
Ownership and Type of Meter and Pit
................28
B.
Meter Setting and Location.............................................................................
29-30
C.
Testing and Replacement.......................................................................................30
D.
Master and Multiple Meters..................................................................................31
X. SERVICE LINES .......................... ..........................................................................31
A.
Ownership and General Requirements., ......... .............................
................ 31
B. Installation Requirements ........ ................ ........... --....... ..,.,....,.......................... 322
1. Size and Material ............. .............. ....... ....„......,...,....,.,...,,...,..,................... 322
2. Location.........................................................................................................32
3. Licensed & Bonded Plumber Required ...... ....... ................. 33
4. Curb-8 Valmes, and Box.... ...................... ............ ....... ........—,...---...,..,.33
C. Connection to the Main (Taps) ............ .................. ......... ,,,.,.......... .....34
D. Service Line Repair Funds ............. .................. ........................... ......... ..........34
1. Water Leak Repair Fund ..................................... ........ ........,.,...... ......,.,..34
2. Sewer Service Fund .................................................. .,a,.,.a.,,,....... ,...a,....,...,.355
E. Low Pressure Complaints........................................................... .,................,.,,.36
F. Demolition........ ...... ........ ..................................................... .... — ..... ,.... —36
XI. FIRE PROTECTION ...................................... --- ... .............. ......,....... ........ ,.... .,..... .366
A. General.................................................................................... .,......................... 36
MUnid l' Utifities awed Service lines........... Rules and fie ;atl ti+�ri
B. Installation Requirements, .......... ............... 37
C. Seals.....................................................................................................................377
D. Disconnection of Service.. ......... .......... 37
XII. PLUMBING REGULATIONS......................................................................................377
A. Compliance with Plumbing Codes ...................... ........ ........ ..,........37
B. Protection of Water Supply System.......................................................................38
C. Alterations on Premises ................. ........ ......... ...........................................388
XIII. UTILITY'S RESPONSIBILITY-...,..,.,.........................................................................388
A. Interruptions and Fluctuations —... ................. ....... ....................38
B. Liability for Damages.............................................................................................38
C. Quality and Quantity ............................ .......... .................. ..a.......... ,........,.,.,,...,.....39
D. Electrical Continuity ....................... ................. .......................... ..................39
E. Locates...................................................................................... .....,................ ....... 39
XIV. CUSTOMER COMPLAINTS AND DISPUTES... ............ ...... 39
A. Complaint Procedure....................................................................................... 39-39
B. Service Pending Disposition of Complaint ................................ „ ,,................40
C. Damage Claims ................. .......... ............... .......,......... .,......... ,, ....,.....,.....,.........400
XV. REVISIONS AND APPROVAL...... „.,.,,...... ........ .................400
5
Municipal Utilities and Service dines................_.............�._. ._. Rules nid.R ulwat o,n .
I. APPLICATION OF RUL
Pursuant to the authority granted by Indiana Code, (herein after referred to
as IC) IC 8-1.5-3-4(a)(11), the Board of Public Works has the authority to
adopt rules for the safe, economical, and efficient management and protection
of Utility.
The rules and regulations, as hereinafter set forth and as amended and
supplemented from time to time, shall govern all service rendered or to be
rendered by the City of South Bend Municipal Utilities. These rules and
regulations shall also govern all service rendered or to be rendered by
utilities that are managed and/or operated by the City of South Bend
Municipal Utilities. They shall be binding upon every customer and
constitute a part of the terms and conditions of service. More explicit rules
governing the operation of the sewage utility or the City's refuse service may
be found by reference to the South Bend Board of Public Works.
II. DEFINITIONS
As used in these rules and regulations, the following terms shall have these
respective meanings:
A. Apartment Building or Complex
A building or portion of a building or a series of buildings designed or
used as a residence for three (3) or more families living independently
of each other and which have a common water meter for three (3) or
more families.
B. Commission
The Indiana Utility Regulatory Commission (I.U.R.C.) to which the
Utility is subject.
C. Cross Connection
Any connection between a safe drinking water supply system, public or
private, and a potential source of contamination through which
backflow can occur. A DIRECT cross connection physically joins a safe
and unsafe system. An INDIRECT cross connection is an arrangement
allowing unsafe liquid to be sucked, blown, or diverted into a safe
system.
D. Curb %Q
A valve, usually located near the curb, in the water service line from
the water main to the customer for use in controlling the customer's
water flow. A CURB BOX or STOP BOX encloses the valve key
reaching from the surface down to the valve.
I
MUnIcipal Utilities and erv'uce Lines Ruffles and Regulations
E. Customer
Any person, entity, corporation or governmental entity which has
agreed, orally or otherwise to pay for water, sewer and/or other service
received from the Utility. A customer shall also be responsible to pay
for all services referenced in Section V. A. — Billing. For purposes of
this definition, a person, entity, corporation or governmental entity
who takes water or discharges wastewater by fraud or attempts to
steal water or sewer service shall be presumed to have agreed to pay
for it.
F. Del.i:n pu n
Any and all rates and charges unpaid to the Utility within five (5) days
of the due date indicated on the customer's bill and subject to late fees.
G. Family
Any person or group of persons sharing the same quarters with
common sleeping, bathroom, and cooking facilities.
H. Family Dwelling Unit
A building, vehicle, or movable structure or portion thereof designed or
arranged to provide temporary or permanent living facilities for a
single family.
I. Hotel or Motel
A building in which lodging, with or without meals, is provided and
offered to the public for compensation, and which is open to transient
guests.
J. Main
A water pipe used for distribution of water or a sanitary sewer for
collection of sewage in a street, alley, easement, or on Utility property,
usually running parallel to the street centerline. Mains are:
1. PUBLIC - owned by the Utility and usually on a public right of
way; or
2. PRIVATE- - owned by others and usually on undedicated streets
to serve private developments.
K. Mobile Home
........................
Any vehicle or portable structure designated for long term occupancy,
containing sleeping accommodations, a flush toilet, a bathtub or
shower, kitchen facilities and plumbing and electrical connections
providing for attachment to outside systems; designed to be
transported after fabrication on its own wheels, flatbed truck, other
trailer or detachable wheels; which, when arriving at the site where it
is to be occupied as a complete dwelling unit, including major
appliances, is ready for occupancy except for minor and incidental
unpacking and assembly operation, located on foundation supports,
Mu,nici�al Utilities and Service Lines Rules and Regulation
and is connected to external utilities and electrical system.
L. Mobile Home Park
A tract of land developed with all necessary facilities and services to
accommodate three (3) or more mobile homes.
M. Past -Due
Any and all rates and charges unpaid to the Utility by the due date
indicated on the customer's bill.
N. Private Fire Hydrant
A fire hydrant that is installed on private property and is tapped off of
a private line, is considered a private fire hydrant. Private fire
hydrants must be maintained by the customer, unless under previous
separate agreement.
O. Service Line
A water pipe supplying water from the water main to adjacent
property, usually running perpendicular to the main.
1. FIRE LINE supplies water primarily for fire protection, whereas
2. DOMESTIC LINE supplies household and drinking water.
3. SEWER SERVICE LINE collects sewage from adjacent property
and transports to the sewer main.
P. Sewage Lien
A legal notice filed with the County Recorder against a property,
representing past delinquent sewage charges, and requiring payment
pursuant to IC 36-9-23-31 through IC 36-9-23-34.
Q. Shut -Off Amount
Any and all rates and charges unpaid to the Utility within thirty (30)
days of the due date indicated on the customer's bill, and subject to
disconnection.
R. Tap
An opening into the main for the service line lateral, made in a water
main by cutting in a valve called a CORPORATION COCK for small
taps of two (2) inches or less or a TAPPING SLEEVE AND VALVE for
larger taps, and made in a sewer main by cutting a wye connection.
S. Utility
The Utility shall mean City of South Bend Municipal Utilities,
including water and sewer. It is a municipal utility engaged in
providing a public water supply and collecting, treating and disposing
of wastewater. The Utility shall also include other services provided
through the City of South Bend Department of Public Works.
T. Classes of Service
The following customer classes are defined:
M
Municipal Utilities and Service Lines ..�__ Rules andj e gl tions
1, A�r gxtrnent: Any residential multiple family (three (3) or more)
dwelling complex; includes temporary dwelling such as motels
and hotels and mobile home parks.
2. �'r,ntiner�cia : Non-residential buildings, not including
Governmental, Industrial or Institutional as defined below
(except apartments).
3. Governaterr.tal: City, County, State, or Federal buildings,
usually classed as commercial.
4. Industrial: Commercial buildings with four inch (4") or larger
meter or as designated by engineering as heavy users.
5. Institutional: Churches and Schools.
6. Residential: Any residential customer in a one or two family
dwelling.
T Wholesale: Other utilities or entities franchised to resell water.
III. WATER AND SEWAGE RIGHTS
See Saint Joseph County, IN Code of Ordinances, TITLE V.• PUBLIC
WORKS, CHAPTER 52. WATER REGULATIONS, Well Drilling and Water
Supply System, 52.042. Siting of wells where municipal water is available.
See South Bend Municipal Code, Chapter 17 SEWERS AND WATER, Article
2. SEWERS, Division 2. Private Sewage Disposal, Sec. 17-6. Connection to
private sewage disposal.
These Rules are also in addition to any other applicable local, state, federal
laws.
IV. ESTABLISHING PROPER SERVICE
A. General
A prospective customer shall not connect or reconnect service, nor
employ any person to do so, without authorization from the Utility. All
service to be rendered and all planned uses are subject to these rules
and regulations and all applicable rate and charge schedules. A
prospective customer desiring service shall notify the Utility with the
required information to complete an application a minimum of two (2)
business days prior to the anticipated date the service is needed.
B. Request for Service
The Utility reserves the right to reject a request for service for any
valid reason.
Municap. j, s:... ,nd Utilities _ Service Lines Rules and e ulatign
All services to be rendered by the Utility shall be solely for the uses
and premises designated by the customer at the time application is
made. A customer may not sell services provided by the Utility to
anyone else. A separate service agreement may be required for those
desiring seasonal water service such as lawn sprinkling, if metered
separately.
Water Permits may be issued by the Utility for temporary service for
construction, tanker fill, plumbing tests, etc. If a fire hydrant is to be
used, the Utility engineering department will specify which hydrant is
to be used and how and when it is to be used.
No promise, agreement, or representation of any agent of the Utility,
shall be binding upon the Utility unless it has been incorporated in a
written contract signed and approved by an agent of the Utility
authorized to sign such contract on behalf of the Utility.
C. Customer Requirements
Pursuant herein, to Section IX. - METERING. Before utility
service can be rendered, the customer must provide the
following;
a) The tap;
b) The service line,
c) The curb stop or equivalent;
d) An acceptable meter setting location; and
e) The hardware
It is the customer's responsibility to have the service line, curb
stop and all appurtenances in good working condition at the
time of application. A service application may be rejected if, in
the Utility's judgment, any of these conditions, requirements,
and responsibilities are not met.
2. Payment of all past due or special charges owed to the Utility by
the applicant and any deposit authorized by these rules must be
made prior to the start of service. If said payment would cause
financial hardship to the applicant, the Utility may, at their
discretion, enter into a written agreement with the applicant to
make payments over time. Any payment arrangements in force
at prior service locations must be paid in full prior to the
transfer of service.
D. Devosit
The Utility will determine the creditworthiness of each application for
service in an equitable and nondiscriminatory method:
Without regard to the economic character of the area wherein the
applicant or customer resides; and
unjcjRa gtilaiies and Service Lines _IT�...._ .____...u______.._.......— Rules apd dig ulatio s
Solely upon the credit risk of the individual without regard to the
collective credit reputation of the area in which they live.
Each applicant shall be deemed creditworthy and shall not be required
to make a deposit as a condition of receiving service if the applicant
satisfies the following criteria for credit worthiness. A deposit in the
approximate amount of two months of sewer and water charges shall
be required for any applicant that fails to establish creditworthiness.
1. Determination of Creditworthiness
a) If the applicant has been a customer of any utility within
the last two (2) years, and the applicant:
(1) Owes no outstanding bills for services rendered
within the past six (6) years by any such utility;
(2) During the last twelve (12) consecutive months that
the service was provided, did not have more than
two (2) bills that were past due to any utility or, if
service was rendered for a period of less than
twelve (12) months, did not have more than one (1)
past due bill in such period; and
(3) Within the last two (2) years did not have a service
disconnected for nonpayment of a bill for services
rendered by that utility.
2. Deposit Amount
a) If the applicant fails to establish that they are
creditworthy under subsection 1. above, the applicant
shall be required to make a reasonable deposit. Such
deposit shall not exceed one -sixth (1/6) of the estimated
annual cost of service to be rendered to the applicant. If a
required deposit is greater than seventy dollars ($70.00),
the Utility shall advise the applicant simultaneously with
making a demand for a deposit that the applicant may
pay such deposit in equal installment payments over a
period of no less than four (4) weeks; service shall be
connected, upon receipt by the Utility of the first such
payment.
b) If the Utility requires a deposit as a condition of providing
service, then the applicant must be immediately notified
in writing stating the precise facts upon which the Utility
based its decision and the Utility must provide the
applicant an opportunity to rebut such facts and show
other facts demonstrating their creditworthiness.
c) The Utility may require a present customer to make a
reasonable deposit, but not more than the estimated
N Unicipat Utilities and Service Lines ........ Rules anggulLions
service charges for two months of service when:
(1) The customer has been mailed disconnect notices
for more than two (2) consecutive months;
(2) The customer has been mailed disconnect notices
for any three (3) months within the preceding
twelve (12) month period; or
(3) The service to the customer has been disconnected
pursuant Section VIII. - DISCONNECTION OF
SERVICE.
The amount of any such security deposit may not exceed
an amount equal to one -sixth (1/6) of the expected annual
billings of the customer at the address at which service is
rendered. In the event the required deposit is greater
than seventy dollars ($70.00), the Utility shall advise the
customer that they may pay such a deposit in equal
installment payments over a period of up to four (4)
weeks, except where such deposit is required as a result of
a disconnection for nonpayment, in which case the deposit
may be required prior to reconnection.
3. Record of De ostt�.
a) A record of each deposit shall be maintained showing the
following:
(1) The name of the customer.
(2) The current address of the customer, so long as the
customer maintains an active account with the
Utility in their name.
(3) The amount of the deposit.
(4) The date the deposit was made.
(5) A record made of each transaction affecting such
deposit.
b) Each customer shall be provided a written receipt from
the Utility at the time their deposit is paid in full or when
they make a partial payment. The Utility shall also
provide a reasonable method by which a customer can
establish that they are entitled to a refund.
4. Review of Account
Any customer currently being provided service may make a
written request to have the Utility review the customer's deposit
amount. If the customer is deemed creditworthy, then the
Utility will credit any deposit to the customer's account.
5. Refund of, De its
a) Following a customer -requested termination of service,
12
6 l nj�j t Utilities are Service Lines. RLANes and Regulations
any deposit:
(1) Shall be applied to the final bill or any outstanding
balance with any remaining surplus greater than
three dollars ($3.00) refunded by check to the
customer within ninety (90) days after payment of
the final bill; or
(2) Shall be transferred to the customer's new property
location if applicable; or
(3) Upon specific request from the property owner, the
deposit can be "held" at that property location for
the owner's future use.
b) Deposits may be used by the Utility to cover any unpaid
balance following disconnection of service; provided,
however, that any surplus be returned to the customer as
described above.
c) Any deposit to the Utility, or any sum the Utility is
required to refund for utility service, that has remained
unclaimed for one (1) year after the Utility has made
diligent efforts to locate the person who made such
deposit or the heirs of such person, shall be presumed
abandoned and treated in accordance with Indiana
Administrative Code (herein after referred to as IAC) 170
IAC 6-1-15(g)(6).
E. Rental or Leased Units
Utility accounts may be established in the name of property owner or
in the name of the tenant.
1. Rental properties may have Utility services billed directly to the
tenant at the service location. The owner must provide
authorization that the tenant can establish services in their
name. Owners must provide their current mailing address.
However, the property owner will be notified anytime the
account goes delinquent.
Municipal Utilities and Service Lines Rules and Regulations
2. In the case where a tenant terminates service, the utility
reserves the right to revert the account to the home owners
name once an account has final billed.
3. Only the account holder can terminate services. Property
owners who have signed the agreement to have the Utility
account placed in the name of the tenant are no longer able to
terminate services and in order to do so would need to present a
court order.
4. If the tenant is directly billed, they will be responsible for the
payment of the entire utility bill. After the account is final
billed, the unpaid sewer, water insurance, sewer insurance, and
storm water will follow the owner, and may result in a lien
against the property. Water, refuse, and Releaf charges will
follow the tenant through collections. Unpaid insurance charges
may result in loss of coverage, at which point the owner would
be responsible for all repairs to the water and/or sewer service
lines associated with the premise.
5. The Utility will rely on the St. Joseph County Assessor to
confirm property ownership. In the event the applicant for
service is not the property -owner according to the St. Joseph
County Assessor, the Utility may require the applicant to
present additional proof of ownership such as a copies of the
purchase agreement, closing documents or other relevant
certificates.
6. If the meter must be located in an area that is accessible to the
Utility, but not to the occupant, such installations must be
inspected and approved by the Utility prior to the start of
service.
7. Multiple family dwellings may have a single meter if the
property owner is responsible. Dwellings which are multiple on
one meter or controlled by one shut off valve, may not be placed
in the tenants name.
8. According to South Bend Municipal Code, Chapter 17 SEWERS
AND WATER, the owner is responsible for the first $500.00 of
the sewer service fund.
K Service Start
Provided the customer has satisfied all the requirements as set forth
above, the Utility shall install a meter and turn on the water at the
curb stop or street valve. No person other than an authorized
representative of the Utility or a licensed plumber, with Utility
permission, shall open this valve, subject to penalty imposed by local
and state statutes.
M
Munici c LD'tiiwties pan vice Lines _... ..........._ Rules aft o q tions
Water will not be turned on unless the customer, or responsible adult
representing the customer, is present to check leakage or open taps on
the premises, inside or outside the building. The Utility will not be
responsible for water usage or water damage incurred by a service
start. The customer or their adult agent must allow the authorized
representative of the Utility access to the premises to inspect for any
violation of these Rules and Regulations.
Use of a meter "jumper", a pipe installed in place of a meter, is strictly
prohibited, except temporarily for testing in new construction.
Plumbers installing new plumbing, e.g., for housing starts, must
remove any such device after testing, and shut off water service at the
curb. Temporary turn -on to test plumbing will require advance
payment of the service charge specified in the Water Rates and
Charges tariff. Provided there is a working curb valve, the water will
be turned on at the curb and turned off the same day. Any turn on
requiring longer than seventy-two (72) hours of service must be
handled as a permanent start.
V. BILLING AND COLLECTION
A. Billin
Regular billings may include charges for:
1. Water;
2. Sewage;
3. Sales tax;
4. Trash collection;
5. Fire hydrant protection;
6. Fire protection (private);
7. County recycling;
8. Operation re -leaf (Clean Air);
9. Water service line repair;
10. Sewer service line repair;
11. Late fees;
12. Any non -recurring charge; or any
13. Other charge so designated by Ordinance.
All accounts will be billed monthly with the exception of sprinkler
accounts. Sprinkler accounts will be read and billed six (6) times per
year. All charges shall be as set forth by ordinance or applicable utility
tariffs. All billings for water and sewer usage will be based on monthly
5
f LInici,pgl U litL s and �ervic Lines Rules and Regulations
meter readings where applicable. Readings shall constitute prima
facie evidence of the amount of water used. It is the customer's
responsibility to provide nonhazardous access to the meter and/or
remote register when called on by the Utility.
B. :Estimated. Billing
The Utility may estimate the bill of any customer for good cause,
including, but not limited to: request of customer, inclement weather,
labor or union disputes, inaccessibility of a customer's meter if the
Utility has made a reasonable attempt to read it, and other
circumstances beyond the control of the Utility.
In cases of unauthorized use of water or fraudulent usage, due to
tampering or similar circumstances, the customer may be assessed
charges based on:
1. Estimated usage for the period of unauthorized usage; and/or
2. May be charged an unauthorized usage fee, pursuant to Section
VI. UNAUTHORIZED USE OF WATER SERVICE.
C. Maximum Sewage Chase
A maximum sewage charge is the maximum consumption total that a
domestic and residential sewage user will be billed monthly for sewage
charges during the year. The purpose of setting a maximum sewage
charge is to provide financial relief for domestic/residential customers
who sprinkle their lawns.
The sewage maximum amount is created by calculating the average
water consumption used during each billing cycle's winter quarter
period. Averages resulting in fractions of one hundred cubic feet (lcco
shall be raised to the next whole number of one hundred cubic feet
(lccf). Maximum sewage charges will be reestablished every year for
all applicable accounts.
For accounts, such as new customers, where insufficient historical
usage exists to establish a sewage maximum, the maximum sewage
charge shall be determined by equivalent single family dwelling unit
charge of seven hundred cubic feet (7ccf). For apartments, the
maximum will be set at the product of the number of units and the
single family dwelling unit charge (# of units x 7cco.
The maximum sewage charge shall only apply to each property used as
a residence, including apartment complexes and certain institutions.
D. Payment
Each bill shall be due on the indicated date and payable at the
customer service office of the Utility or at such other places as may be
designated by the Utility. At least seventeen (17) days will be allowed
from the expected mail delivery date until the due date indicated on
Municipal l tilides and Service Lines .__ .......................... Wes aind RMylations.
the bill. Bills not paid within five (5) days of the due date shall become
delinquent and a late fee may be added as follows:
1. WATER - ten percent (10%) of the first three dollars ($3.00) of
the water charge and three percent (3%) of the water charge in
excess of three dollars ($3.00).
2. SEWAGE - ten percent (10%) of the entire non -cumulative
delinquent sewage charge.
Late fees may not compound on other past due charges. A delinquent
notice will be mailed to the customer warning of pending disconnection
of service if the bill remains unpaid. The Utility may require that
certain customers, because of their payment history, only make
payments in cash or similar means.
Dispute of a bill is insufficient reason for non-payment of the bill by
the customer. Bills may be paid under protest by giving written notice
that redress is being sought. Notice of a bill dispute should be given
prior to the due date of the bill.
Non -receipt of a mailed bill is insufficient reason for non-payment.
Bills are due on the indicated date regardless of receipt and delivery
problems.
K Appl.ication of P"ayinent
Customer payments will be applied to the most delinquent bills first,
based on the following priority:
1. Deposits;
2. State Sales Tax;
3. Yard Waste Charges;
4. County Recycling Charges;
5. Solid Waste Charges;
6. Operation Re -Leaf (Clean Air) Charges;
7. Fire Protection Charges;
8. Water Insurance Charges;
9. Sprinkler Charges;
10. Water Charges & Late Fees;
11. Sewer Insurance Charges; and
12. Sewer Charges & Late Fees.
Partial payments will be applied without regard to any specific
instructions from the customer.
F. Responsibility for Payment,
All charges shall follow the customer rather than the property except
17
I' pDi61?5j Utrlities and Service Lines Riles and._Bgpq1a.tJons,
in the case where a sewage or other lien may be filed. Moving from the
premises does not absolve the customer from their obligations. A
customer's service may be discontinued for failure to pay for service
rendered to them at a previous location if such bill has remained
unpaid for more than forty five (45) days. Until the Utility has been
notified to discontinue service to the premises, the customer will
remain responsible for any charges to that property.
G. Unconnected Sewage Custoniers
The Utility is authorized under IC 36-9-23-30 to require connections to
sewer and discontinuance of privies, cesspools, septic tanks and similar
structures; conditions:
1. Subject to subsection 2., a Utility that operates sewage works
may require:
a) Connection to its sewer system of any property producing
sewage or similar waste; and
b) Discontinuance of the use of privies, cesspools, septic
tanks and similar structures.
2. The Utility may exercise the powers granted by subsection 1.,
only if:
a) There is an available sanitary sewer within three
hundred (300) feet of the property line of the affected
property; and
b) The Utility has given notice by certified mail to the
property owner at the address of the property, at least
ninety (90) days before the date specified for connection in
the notice.
3. The Utility may establish, enforce and collect reasonable
penalties for failure to make a connection under this section.
4. The Utility may apply to the circuit or superior court for the
county in which it is located for an order to require a connection
under this section. The court shall assess the cost of the action
and reasonable attorney's fees of the Utility against the property
owner in such an action.
H. Sewage Liens
A lien may be filed against a property to collect delinquent sewage
charges pursuant to Indiana Code 36-9-23-31, 32, 33, 34, and 36-9-25-
11.2.
Municipal Uzi Utilities and Service Lines .._.._... u12s gnd ReRUlations
VI. UNAUTHORIZED USE OF SERVICE
Tampering, theft, and unauthorized use of utility service are prohibited.
When found and/or reported, each case shall be investigated by the utility for
verification.
A. Unauthorized Use
If prior to the start of services described in Section IV.
ESTABLISHING PROPER SERVICE, the Utility shall determine a
customer's water service has been turned on without authorization, the
Utility may turn off the water without notice and may take progressive
steps to prevent any future unauthorized usage, including but not
limited to permanent disconnection of the service line at the main.
The customer may also be charged an unauthorized usage fee. If the
shutting off or renewal of service involves any excavation work by the
Utility, the cost of such work shall be borne by the customer, and the
City shall not be responsible for any damage done to the property as a
result of such excavation work. In addition to an unauthorized usage
fee, the customer may be charged for a service call, together with the
cost of labor and materials required.
B. Theft/Tamperin
If it is found that a customer or their representative has damaged,
removed or disconnected the generator and/or meter in order to
prevent proper metering of water usage, customer shall be charged an
unauthorized usage fee along with all labor and material costs
associated with the investigation, correction, disconnection, and/or
restoration of water service to customer. Prior to the restoration of
services, all costs must be paid along with any outstanding balances
owed the utility. The estimated water charges for the time period the
theft has occurred will be billed to the customer's account. The
customer may also be responsible for the cost associated with collection
of these monies, including but not limited to, collection agency fees,
court costs, and attorney fees.
Upon determination that unauthorized usage has occurred, the owner and/or
customer shall be notified in writing of the Utility's findings. The owner
and/or customer will have 10 business days from the date of the letter to
refute such findings. The Utility may hold the property owner responsible for
reimbursing the Utility for any expenses incurred to stop and prevent
unauthorized use or tampering.
In addition to the measures described above, the Utility may also seek
prosecution for unauthorized use or theft of services pursuant to IC 35-43-5-
1.9
Municipal Utilities and Service Lines furies and Regulations
3, which provides that any person who, with the intent to defraud a Utility,
shall avoid a lawful charge for that service by scheme or device or by
tampering with facilities or equipment of the Utility is guilty of a Class A
misdemeanor. On conviction thereof, customer may be fined up to five
thousand dollars ($5,000.00) and face imprisonment of up to one year,
pursuant to IC 35-50-3-2.
VII. CREDITS AND ADJUSTMENTS
A. Ad, ustments Due to Meter Er, :or.
If a meter is found to have a percentage of error greater than two
percent (2%) during a test conducted by the Utility at the request of
the customer, in accordance with these rules, the following
adjustments of bills shall be made:
1. Fast Meters. When a meter is found to have a positive error i.e.,
is fast in excess of two percent (2%), the Utility will refund or
credit to the customer's account the amount in excess of that
determined to be an average charge for one half of the time
elapsed since the previous test, or one year, whichever period is
shorter. No part of a monthly minimum charge will be
refunded.
2. Stopped or Slow Meters. When a meter is stopped or found to
have a negative average error i.e., is slow in excess of two
percent (2%), the Utility will charge the customer an amount
estimated to be the average charge for one half of the time
elapsed since the previous test, or one year, whichever period is
shorter. This average charge shall be calculated on the basis of
units registered on the meter over corresponding periods either
prior or subsequent to the period for which the meter is found to
be slow or stopped. If the consumption record is inadequate,
then average consumption by customer classification may be
used.
B. Adjustment for Interruption of Service
In the event the customer's service is interrupted for a reason other
than the act of the customer or the condition of customer controlled
equipment, and the service remains interrupted for more than two (2)
days after being reported or found to be out of order, appropriate
adjustments or refunds shall be made to the customer.
C. Leak Allowance
The Utility will charge for all water that passes through the meter.
The Utility may grant allowances for hidden or catastrophic leaks.
Such adjustments will be made to the sewage portion of the bill only,
based on the water wasted. Wasted water will be considered as the
iunici al UtHities and Service Lines Rules and Regulations
excess consumption over the customer's normal usage. If normal
consumption cannot adequately be determined, then the average
consumption by customer classification will be used. Adjustments will
be made only after the problem causing the high usage is corrected.
The period adjusted shall not exceed two (2) regular reading periods
unless extended by missed readings. The Utility may inspect the
premises to determine the cause of the high usage.
Sewage credits will only apply to customers who do not have a
maximum sewage charge established. These credits may vary from
zero percent (0%) to one hundred percent (100%) of the excess charges,
depending on the estimated percentage of water leaked that did not go
into the sewer system. While credits will not be given to those with
sewer maximums, allowances will be made when calculating the new
sewer maximum if the leak took place during the winter months.
1. Such allowances will be granted only once per customer per
service address within a two year period, and only if the
following conditions exist:
a) Consumption is at least double normal usage;
b) Consumption is at least 2,000 cubic feet (20 ccf) more
than normal;
c) Total consumption for the reading period exceeds 3,000
cubic feet (30 ccf); and
d) Circumstances indicate a leak exists or had existed.
2. Documentation of repairs made will be required from the
customer before their account can be reviewed for a credit
adjustment. The following will be considered adequate
documentation:
a) Receipts from plumbers;
b) Receipts from replacement parts purchased;
c) When no such document exists (i.e. customer fixed leak
without purchasing anything), a signed statement from
the customer describing the work done will suffice.
3. Upon notification by customers that repairs have been made, the
Utility reserves the right to withhold all adjustments for at least
two (2) additional billing periods, in order to verify the usage
levels have returned to normal.
D. Removal of Late Fees
Late fees may be removed only if:
1. The Utility delayed the billing;
2. The Utility erroneously processed the payment;
3. A customer paid at an authorized agent of the Utility, such as a
Municipal Utilities and Service Lines Rules and Re gl'ations
bank, and the agent was remiss in sending the payment to the
Utility.
A disputed bill is not sufficient reason for removal of late fees.
E. Re-establishing Maximum Sewage Charges
The Utility re-establishes account maximum sewage charges every
year in the spring. Once this update has been completed, a customer's
account will only be considered for a review of their maximum sewage
amount if there was a metered water leak during the bill reading
periods used in calculating the new sewage maximum. All such review
requests must be verified by the Utility. The Utility reserves the right
to withhold all adjustments for at least two (2) additional billing
periods, in order to verify the usage levels have returned to normal. If
warranted, the sewage maximum will be adjusted and the proper
credits issued accordingly.
F. filling Asti ustmen s
The Utility may bill customers for prior periods of inaccurate billings,
fraudulent usage or other errors, if it can be clearly demonstrated by
meter readings or other means, that the customer was under billed or
not billed at all. Such charges will be calculated by computing the
difference between charges for actual usage and billed or non -billed
usage. If meter reads are not available, the Utility may charge on the
basis of average consumption by customer class.
The Utility may charge customers for unbilled or under billed services
based on the following criteria:
1. In the event of fraudulent usage or avoiding proper establishing
of services, the Utility may charge for estimated usage to the
known date of usage which can reasonably be determined.
2. For errors which are wholly the fault of the Utility, including
incorrect tariff applications, there will be no retroactive charges;
however the Utility will notify the customer of any changes to
their account and the corresponding impact to the bill going
forward.
3. All other errors may be adjusted to the known date of error or
for a period of one year, whichever period is shorter.
4. Errors that result in credits to customers may be adjusted for up
to two years at the discretion of the Utility, based on the
circumstances and cause of the error.
G. Method of t"id'ustment
Adjustments will be applied directly against the customer's account
balance.
FA
Munici al Utilities and' Service Lines Rules fid._Reg l Pions
Refunds from credit adjustments may only be given:
1. If total credit amount is one and one half (1 & 1/2) times larger
than the charges for the last billed reading; or
2. The customer no longer has any accounts with the Utility.
In the event that any back billing adjustment or catastrophic leak
results in a possible financial hardship on the customer, the Utility, at
their discretion, may enter into a written agreement with the customer
to make payments over time.
VIII. DISCONNECTION ,OF,SERVICE
A. Disconnection of Service b Utility
The Utility may disconnect water service for the following reasons:
1. Customer's Request to Discontinue Service
a) A customer may have service discontinued by giving
notice to the Utility's office of the date on which customer
desires that service be discontinued. Utility will endeavor
to obtain the final meter reading on the date customer
specifies in their notice, but shall not be obligated to do so
unless customer's notice provides Utility at least three (3)
working days with access to the meter. Customer shall be
obligated to pay for services rendered to customer until
the final meter reading is obtained by Utility.
b) A customer requesting that the Utility discontinue service
to a property, is done to relieve the customer of the
obligation to pay for water service. A discontinuance does
not guarantee that no water damage will occur. A
mechanical failure, vandalism, or other causes may result
in water still being supplied to the property after a
discontinuance. The owner or occupant must take
measures to prevent water damage, even after a
discontinuance. Such measures may include:
(1) Closing valves in the main supply line to the house;
(2) Draining pipes, toilet tanks, water heaters, water
softeners, or other stored water in the system;
(3) Adding appropriate levels of antifreeze to any
water that will remain in the system during cold
weather (such as in drain traps);
(4) Maintaining at least minimal heat during cold
weather;
(5) Periodically checking for leaks or damage.
Munici sal Utilities and Service dines _ Rules and Reyulations,
c) If water damage occurs after a discontinuance, it will be
the responsibility of the owner or occupant to repair that
damage. The Utility is not responsible for any damage
resulting from turning off or failing to turn off water
service to a property.
d) A customer may request to have water service
temporarily shut-off at the curb for repairs.
(1) This request will be allowed at no charge.
However;
(2) Additional requests within a seven (7) day period
will incur a return trip charge for each occurrence.
(3) No credit adjustments will be made to any billings
as a result of a temporary shut-off.
(4) If service remains shut-off for a period of two (2)
weeks, the Utility may interpret this as notice for
permanent disconnection and may follow proper
procedures to terminate the account.
e) There will be no abatement of charges in whole or in part
for any cause unless the Utility has been notified to turn
off the water.
2. Without Customer's Request and Without Prior Notice
The Utility may disconnect water service to a water consumer or
a property without request by the customer and without prior
notice for the following reasons:
a) If a condition dangerous or hazardous to life, physical
safety or property exists, including a potential threat; or
b) Upon order by any court, the Commission or other duly
authorized public authority; or
c) If fraudulent or unauthorized use of water is detected and
the Utility has reasonable grounds to believe the affected
customer is responsible for such use;
d) Defaults on any agreement with the Utility.
e) The customer fails to correct any situation or usage on
their premises which endangers the Utility's source of
supply or its distribution system.
f) If the Utility's regulating or measuring equipment has
been tampered with and the Utility has reasonable
grounds to believe that the affected customer is
responsible for such tampering. In such cases, an
unauthorized usage fee will be assessed, pursuant to
Section VI. UNAUTHORIZED USE OF WATER
SERVICE.
M
Munici al Utilities and Service Lines ..............___ Rules and Re, ulations
3. Without Customer's Request and With Prior Notice
The Utility may disconnect water service to a water consumer or
any property without request by the customer for any of the
following reasons, provided it notifies the customer as set forth
here:
a) The customer fails to make any necessary repairs
required by the Utility. This shall apply to the service
pipe or appurtenances thereto, the meter setting and
location, any private fire protection systems, unmetered
facilities or any violations of plumbing code as adopted by
the City of South Bend.
b) The customer vacates the premises, or fails to pay any
portion of their utility bill or other charges within thirty
(30) days of the due date indicated on the customer's bill.
c) The customer does not provide free, adequate and non-
hazardous access to the premises and the meter.
d) For violation of any of the Utility's Rules and Regulations.
The Utility shall give written notice to the water consumer or
property owner of its intention to discontinue water service. The
notice must be mailed not less than seven (7) days prior to the
proposed disconnection. As an alternative, the notice may be
hand -delivered not less than seven (7) days prior to the proposed
disconnection to the consumer or a responsible person on the
premises at the service address or other known address of the
consumer or property owner.
4. Procedure for Involuntary Disconnections
a) Designated shut-off employees shall leave notice of shut-
off on customer's door at the time of shut-off.
b) Shut-off employees shall not accept any payments of any
type to avoid discontinuance of water service.
B. Prohibited Disconnection
Except as otherwise provided herein, under Section VIII.
DISCONNECTION OF SERVICE, Subsection A.;
1. The Utility may not disconnect service to the customer:
a) Upon their failure to pay for services rendered at a
different metering point, residence, or location if such bill
has remained unpaid for less than forty-five (45) days.
b) Upon their failure to pay for services rendered to a
previous occupant of said premises to be served, unless
the Utility has good reason to believe the customer is
attempting to defraud the Utility.
c) If the customer shows cause for their inability to pay the
M,
Municipal Utilities and Service Line _----------- Rules and Rg glens
full amount due (financial hardship shall constitute
cause), and said customer:
(1) Pays a reasonable portion of at least ten dollars
($10.00); and
(2) Agrees to pay the remainder of the outstanding bill
within three (3) months; and
(3) Has not breached any similar agreement with the
Utility made pursuant to this rule within the past
twelve (12) months.
d) The Utility may in its sole judgment grant an extension of
time for the payment of the shut-off amount. The Utility
may grant or deny an extension agreement based on past
payment history or any other information deemed
pertinent. The following conditions must be met in order
to receive a payment extension:
(1) All requests for extensions must be made by the
shut-off date.
(2) No extension agreements may be made with field
operations personnel.
(3) No extensions will be granted while a current
extension agreement is in force at the subject
address.
(4) Failure to meet the terms of an extension
agreement will cause such document to become
void and make all past due bills to become
immediately due and subject to disconnection at
the discretion of the Utility.
(5) Customers are limited to four (4) extensions per
calendar year. If the extension agreement is not
honored, the customer is not eligible for another
extension for one (1) year from date of violation.
(6) Extensions may be granted for up to ten (10)
calendar days from the shut-off date.
2. The Utility shall postpone the disconnection of service for ten
(10) days if, prior to the disconnection date specified in the
disconnect notice;
a) The customer provides the Utility with a medical
statement from a licensed physician or public health
official; and
b) Notification must state, that disconnection of service
would be a serious and immediate threat to the health or
safety of a designated person in the household of the
26
fur 'tl r1 V U,t;flities ,nd Service Lines Rules and Bic LlladOn
customer.
The postponement of disconnection shall be continued for one (1)
additional ten (10) day period, upon the provision of an
additional such medical statement.
As a provision of the above conditions, the Utility will add all
applicable late payment charges to the outstanding bill. Provided
further, that the above terms of the agreement shall be put in writing
by the Utility and signed by the customer and by a representative of
the Utility. Any default by the customer on the signed agreement may
result in immediate discontinuance of service.
C. Time of Disconnection
1. The Utility may not disconnect service unless it is done between
the hours of 8:00 a.m. and 3:00 p.m., prevailing local time.
Disconnections pursuant herein, to Section VIII. -
DISCONNECTION OF SERVICE, Subsection A. (1 & 2), is not
subject to this limitation.
2. The Utility may not disconnect service for non-payment on any
day on which the Utility office is closed to the public, or after
twelve noon (12:00 noon) of the day immediately preceding any
day on which the Utility office is not open to the public.
D. Reconnection
The Utility shall reconnect water service to the customer as soon as
reasonably possible but at least within one (1) working day after it is
requested to do so; provided, however, that the Utility shall not be
required to reconnect the service until:
1. The conditions, circumstances or practices which caused the
disconnection have been corrected;
2. Payment of all outstanding due or special charges owed the
Utility by the customer and any deposit authorized by these
rules has been made;
3. A responsible person is present in the premises to see that all
water outlets are closed to prevent damage from escaping water..
Property owners may sign a waiver with the Utility releasing
the Utility from any liability for reconnecting service should the
property owner not wish to be present at reconnection;
4. Payment of any associated fees have been made along with any
reimbursement for permanent disconnection of service line and
subsequent restoration, if applicable; and
5. All utility locates are completed as required by law.
E. Terminate a Customer Account Without Notice
The Utility may terminate a customer account without notice:
M
MyA ij�iJti s and ei*vace Lines _. ..._.�..—... Rules and R gjgt one
1. If no payment is received within thirty (30) days of a
discontinuance of service, provided there has been no metered
use at the account location;
2. If there has been no response or payment from the customer ten
(10) days following a Deceased Account Notification letter.
3. After three (3) months of returned mail and no response from
customer, provided there has been no metered use at the
account location.
F. Remedies
The remedies provided herein, the Utility's Rules and Regulations,
shall not be exclusive and shall be in addition to any other remedies
which the Utility has at law or in equity. Discontinuance of service for
any reason shall not invalidate these Rules and Regulations or any
contract, and the Utility shall have the right to enforce any contract
notwithstanding such discontinuance.
IX. METERING
A. Ownership and Type: of Meter and Pit
Water usage will be measured by cold water meters of manufacture
and specifications approved by the American Water Works Association.
All meters, with the exception of sewage credit meters, will be
furnished, installed, removed, maintained, and owned by the Utility.
However, the customer will be held responsible for any theft or
damages to the Utility's meter. The Utility reserves the right to
determine the number, type and size of meters that shall be used in
connection with any service pipe. Meter size will generally be
determined by the customer and will be equal to or slightly less than
the service line size.
+ Sewqge, Credit Meters — To more accurately reflect a proper sewage
charge, a sewage credit meter may be furnished, installed, owned
and maintained by the customer in order to measure the amount of
water which does not enter into the sewage collection system, such
as by evaporation or product water. A sewage credit meter must be
one (1) meter and not the net of two (2) or more meter readings.
Pursuant to South Bend Municipal Code, Chapter 17, Article 2.
Division 4. Sec. 17-22.
Setvqge Only Metering - In case of a private water supply, such as a
well, where the customer is attached to the sewage collection
system, the Utility will require metering of the water to account for
sewage treated. This meter will be provided by the Utility.
However, in certain instances, a water meter may prove impractical
In
Municipal Utilities and Service Lines _ITIT-IT_m........ ITIT __ ...., __ Rules and Regulations
and the Utility may require special metering devices at the
customer's expense. Failure to install sewage only metering will
result in estimated billings for sewage. Pursuant to South Bend
Municipal Code, Chapter 17, Article 2. Division 4. Sec. 17-22.
PlIt Meters - Meter pit construction, ownership, and maintenance is
the customer's responsibility. Any damage to the meter or other
Utility property due to negligent construction or maintenance must
be paid by the customer.
B. Meter Setting and Location
1. General
The customer at their expense must provide a meter setting or
yoke, including a stop and waste valve, immediately before the
meter and if larger than one inch (Y) line size, another valve
after the meter, in an area suitable to the Utility. The meter
shall be positioned so that water flow through the meter is
horizontal.
With the exception of sprinkler meters, if the outlet pipe is two
inches or larger, or if water service must not be interrupted, a
bypass pipe around the meter must be furnished and installed
by the customer. The bypass shall incorporate a valve which
will be sealed or locked by the Utility to prevent unauthorized
use of water. Bypass pipes are prohibited for service pipes less
than two inches unless authorized in writing by the Utility.
In general, all meters should be located inside the building. In
the case of a sprinkler system, the meter may be located outside
in a meter pit. All installations shall be as herein described and
as further prescribed.
The meter shall be placed so as to be at all times accessible for
reading, inspection and removal with reasonable ease for testing
or replacement. The Utility may require relocation of the meter
at the customer's expense if accessibility is not provided. All
changes in meter location at the customer's request shall be
approved by the Utility. The customer may be charged a service
fee in accordance with this service.
The Utility reserves the right to put seals on any water meter or
remote register, or on its couplings in and for any premises, and
may disconnect service if such seals are found broken or
removed. Service will not be reconnected until all applicable
penalties and service charges have been paid. Where repair or
remodeling work require breaking any seals, proper advance
notification must be given to the Utility. Notice must also be
given once all work has been completed so that broken seals may
29
ynicipall utilities and Service Lines ........ _ _....
Ul s and Regulations
be replaced. All meters found with broken seals will be tested
by the Utility. The customer shall pay a service charge for the
test.
Accommodations must be made by the customer so that meters
two inches or larger can be tested in place. Such
accommodations must include a bypass pipe and a means of
disposing of test water such as a floor drain or outside doorway
located within 20 feet of the meter setting. A reasonable
amount of space should be allowed so one man can work in an
un-cramped manner, in a standing or seated position on the
floor.
2, Indoor Location
When the meter is to be installed indoors, it shall be located, as
near as practical, to where the service pipe enters the building,
in a clean, dry, safe place, protected from freezing and excess
heat and not subject to wide temperature variations.
Residential meters shall be installed between three and four feet
above the floor with no obstructions within three feet (T) of the
meter. All meters and meter settings should be installed
according to particular standardized drawings and instructions
as specified by and available at the Utility's engineering
department.
3. Outdoor Location
Meters to be located outside any structure shall be installed in
an underground meter pit approved by the Utility located on
public property and in accordance with sound Utility
engineering standards. The pit must be constructed to protect
the meter from freezing and damage from vehicular traffic. The
pit location and design should prevent, as far as possible, the
inflow and accumulation of surface water. The pit must also
allow for adequate ventilation to prevent against the buildup of
noxious gases which would endanger the wellbeing of anyone
needing to enter the pit. Service may be disconnected if after
proper notice, maintenance of the pit does not comply with
Utility standards.
G Testing and + p l eat
Maintenance by the Utility will include assurance of accuracy
standards imposed by the AWWA. The Utility will periodically request
that the customer's meter and/or remote registers be tested or replaced
if in the Utility's judgment there is reason to believe the meter is not
functioning correctly, including but not limited to certain variances in
usage as well as age, type, brand and kind of meter. Ordinary repairs
to meters, cables, and remote reading devices will be made by the
0
Municipal Utilities and Service Lines __._IT�ITITIT _.......� Wes and Regulations
Utility without expense to the customer. It is the customer's
responsibility to have all valves (inlet, outlet and bypass) in working
order. The Utility will not be held responsible for any damages
resulting from inoperable valves.
Provided the meter was not tested within the last twelve (12) months,
the Utility will, upon written request by the customer, test the
customer's meter. A report of such a test will be made to the customer
and a record of the test will be kept on file by the Utility. If the meter
is found to have a percentage of error of greater than two percent (2%),
the customer will not be billed for the test. Any excessive meter errors
will be handled as set forth herein, Section VII. - CREDITS AND
ADJUSTMENTS.
D. Master and Multi lie Meters
In general, each dwelling unit or building shall have a water meter
and a separate shutoff valve in the public right of way. Multiple
family dwellings and office buildings may have a single meter, or
single shut off valve, if the property owner is responsible. Multiplex
buildings such as condominiums, in which there are multiple owners,
must have a separate meter and outside shutoff valve for each owner.
In the case of master meters, the Utility reserves the right to base the
minimum water charge on the product of the number of leased or
rented units and the smallest meter minimum, rather than the master
meter size. All meters will be billed separately except where the
customer would be entitled to a master meter but was not able to
install one due to limitations imposed by the Utility such as would
exist in certain industries.
X. SERVICE LINES
A. Ownershi and. General Requirements
Water and sewer service lines from the point of connection to the main,
including meter pits, valves and fittings are installed and owned by the
property owner and maintained by them with the exception of certain
line failures as described below. Each premise shall receive water
utility service through a separate service pipe. The Utility reserves
the right to specifically determine the configuration of, number of, and
location of service lines, stop valves and/or main taps to service any
premise.
Generally, irregular lines, lines between structures or parcels of real
estate crossing any public thoroughfare or crossing into another
person's property, or lines running parallel to the street centerline will
not be allowed. If any such irregular line exists, the Utility may
31
NW��r� pa Ufliif es and Service Lines Rules and Ctions
_._. __._.________.t
require its demolition at the customer's expense after giving a ninety
(90) day notice. Water service may be discontinued prior to ninety (90)
days as described herein, Section VIII. - DISCONNECTION OF
SERVICE. It is the customer's responsibility to notify the Utility prior
to any modifications of the customer's utility facilities.
When service connections are made as a part of the initial installation
of "on site" mains by a developer's plumber, or when service
connections are made to existing mains by the developer's plumber, the
Utility will allow such connections provided the developer and their
plumber abide by the Utility's requirements as herein described and
specifications determined by the Utility's engineering department.
The developer shall guarantee in writing their work for a period of not
less than three (3) years.
Specifications for sewer service lines shall conform to the Municipal
Building Code and City Engineering Department Standards.
Customers desiring to install or to make modifications to their sewer
service facilities should contact the City engineering department.
B. Installation Requirements
1. Size and Material
The minimum inside diameter of all newly laid service lines
shall be one inch. Nonmetallic, lead or galvanized steel pipe are
prohibited whether on public or private property. Service lines
shall be ductile cast iron or Type K copper from the main to the
front of the building. The water line shall have one (1) foot extra
length, or waviness, to allow for ground movement.
2. Location
The Utility reserves the right to determine the location or to
order relocation of water service lines and appurtenances if
noncompliant with these Rules. Each premise to be served shall
have a separate water service line. However, two lines for
adjacent properties may be run in the same trench provided they
are at least four (4) feet apart. Water service lines shall, where
possible, run straight and perpendicular to the long axis of the
main. Lines shall be at least ten (10) feet horizontally from any
sanitary sewer line, and at least one (1) foot above the sewer line
if they cross. The water line shall have a minimum earth cover
of five (5) feet and a maximum of six (6) feet. Backfill and
tamping shall conform to AWWA specifications and the
Municipal Code. Service lines may not be placed under
driveways or parking lots where possible. Leaks on such lines
will not be covered by the water service fund. Residential
service lines shall be located approximately four (4) feet laterally
from the side property line on either side of the parcel unless
M
Municl al Utilities and Service Lines Rules and' 4 t onss,
otherwise approved by the Utility. Standard drawings of service
line and tap installation are available at the Utility engineering
department.
3. Licensed &, Bonded Plumber Re c vuired
Any customer wishing to install a service line or tap into a main
shall, at their own expense, hire a licensed bonded plumber.
The plumber shall act as the customer's agent in such contacts
with the Utility. The plumber shall guarantee new service lines
for at least three (3) years from the service start date. The
Utility and local plumbing inspector reserve the right to inspect
each line for proper material, depth, and workmanship prior to
backfill. Detailed As -Built must be provided by plumber prior to
start of service.
4. rl St�r& Valves and Boas,
Each service line shall have an operable valve for the purpose of
turning water on and off at the premises served. The valve
should be accompanied by an approved box. The top of the box
shall be set level with the grade of the surrounding street,
sidewalk, or ground.
The curb stop valve and box shall be located in the uncovered
ground adjacent to the curb and shall be in front of the structure
served. In the event a sidewalk abuts directly to the curb, the
curb valve and box should be located as close as possible to the
curb, but not in the street or beyond the easement or public
right of way. For streets with no curbs or with no sidewalks,
two (2) feet beyond the edge of the street shoulder shall be
interpreted as the curb. Curb valves should not be installed
more than 2 feet back of the street. There should not be any
obstruction within a one and one half (1 1/2) foot radius of each
stop box that would inhibit valve operation.
For new service lines four inches (4") and larger, the stop valve
and box must be located in the street within one (1) foot of the
main. The stop box must be per Utility engineering
specifications so as to allow for future height adjustments due to
street work. In no event shall any service stop be placed in any
vault underneath the sidewalk.
No person other than an authorized representative of the Utility
or a plumber with the Utility's permission shall operate this
valve. Utility personnel will not open or close valves for
irrigation lines except for emergency shut -offs and only if the
valve is accessible and functional.
Municipal Utilities and Service Lines Rules and Re lam -
C, Connection to the Main (Tad
A customer wishing to tap into a main shall have their plumber make
arrangements with the Utility for a water tap at the prevailing charge,
or with the City engineering department for a sewer tap. The plumber
shall check with the Utility to determine whether the customer is
liable for other connection charges.
The plumber, in arranging for a new water tap, must obtain a right of
way excavation permit from the City Engineering Department before a
tap will be allowed. They must then pay the tap fee in advance,
arrange a tap appointment at least forty-eight (48) hours in advance,
excavate and expose the water main for the tap, install the service line
and curb stop (see above), and backfill. The Utility will make the
actual connection to the main which will only include installation of a
corporation stop or valve but not physical connection of any service line
piping. The water main must be exposed with ample room to complete
the tapping process at a forty-five (45) degree angle. The excavation is
subject to all OSHA standards. Looping of the service line from the
main is strictly prohibited. The customer or their agent may not make
a water tap without written consent from the Utility.
The Utility shall make all taps into public water mains or mains in
easements dedicated to the Utility except as follows:
1. In the case of new developments, where the mains are
constructed privately and then dedicated to the City, the
developer's agent, a licensed bonded plumber, may make the
taps and shall be responsible for defects for a three (3) year
period starting at date of installation. Old water lines may not
be used on new construction.
2. The tapping valve, whether corporation cock or larger valve,
shall be purchased, owned and maintained by the customer, as
part of the service line. However, the Utility has the right to
operate these valves to control the flow of water as described in
these Rules.
3. Taps on fire lines for domestic use are strictly prohibited.
D. Service Line Repair Funds
1. Water Leak Repair Fund
The Water Leak Repair Fund was established in 1958 for the
repair and/or replacement of leaking water service lines and
shutoff valves. Each customer is assessed a monthly charge.
The Water Leak Repair Fund is an advantage to the customer
because it shifts the large expense associated with leak repair
from the customer to the Utility. It is also advantageous to the
Utility because it ensures prompt repair and prevents wasted
Munici ti .,Utflities and Service Lines __ _ Rules and e Wations
water.
Funds so collected shall be used for the payment of repairs
and/or replacement as provided herein from the water main to
the front wall of any building, or line extended therefrom, but it
shall not insure any water service line under any porch, steps,
slab foundation, hard surface driveway, parking lot, crawl space
or in any room or space under any sidewalk. In the case of two
inch (2") lines or larger, the repairs provided hereunder shall
extend from the water main to the property line only.
Water sprinkler service lines shall not be covered under this
article; however, if the domestic service line is less than two
inches (2") and has a lawn sprinkler connection tee in it, said
domestic service line and the tee will be covered, but not beyond
the tee nor any costs of repair to the lawn sprinkling system
proper. Utility personnel will not open or close valves for
irrigation lines except for emergency shut -offs and only if the
valve is accessible and functional.
Fire protection lines, and any pipes tapped off of the fire line,
are not covered by this fund.
The Water Leak Repair Fund for repair and/or replacement
shall not be in force on any account if the charge is delinquent
for four (4) or more consecutive months.
Leaks not covered by the Water Leak Repair Fund must be
repaired by the customer/property owner, who will be given ten
(10) days to make the repair. If not repaired within the time
allotted, the Utility will repair the leak and bill the customer for
all expenses incurred in the repair and/or replacement.
Customer will also be billed per standard water rates for wasted
water due to leak running more than three (3) days. Water total
will be based on Utility standard accounting methods of leak
classification. If the leak may cause damage to property other
than the customer's, or if there are public safety concerns, the
Utility will repair the leak immediately and bill the
customer/property owner for the repair. If the Utility makes the
repair, the water service will be discontinued until
arrangements have been made to pay the bill.
For lines disturbed by contractors, plumbers or others, the agent
who disturbs the line shall repair it.
2. Sewer Service Fund
See South Bend Municipal Code, Chapter 17 SEWERS AND
WATER, Article 7. SEWER SERVICE FUND AND CHARGES.
35
Municipal Utilities and Service Lines Rules and Rqgulations
E. Low Pressure Complaints
Periodically, the Utility receives complaints concerning low water
pressure, usually on older structures. Realizing that service lines are
primarily the responsibility of the home owner, the Utility will do all
that is feasible to assist residential customers in solving these
problems, if the customer is willing to wait until said work can be
scheduled by the Utility.
If the customer chooses to replace or repair the line through a plumber
and at a time convenient to them, it shall be at the property owner's or
customer's expense.
F. Demolition
Building demolition, due to condemnation or redevelopment of
property, requires proper disconnection of water service lines to
prevent leakage. The Utility will disconnect the service line at the
property owner's expense, (at the current demolition fee). This charge
shall be fixed by the Utility based on number and size of services to the
property. The demolition contractor shall be responsible for the water
service demolition fee prior to any work being done. The contractor
will also be responsible for the return of any meter or other fixtures
belonging to the Utility which the Utility was unable to retrieve prior
to demolition.
When buildings are demolished, the instituting agency, usually the
Department of Code Enforcement, shall include in its specification the
requirement that all water service lines shall be disconnected in
conformity with Utility Rules; and it may include the water service
demolition fee in its contract with the demolition contractor. Re -use of
disconnected service lines is prohibited.
XI. FIRE PROTECTION,
A. General
Water service lines for private fire protection (sprinkler systems,
standby hoses or external private hydrants) are subject to the
specifications outlined herein, Section X. - SERVICE LINES. All fire
protection system designs must be approved by the City Fire
Department or applicable fire department in addition to the Utility.
The Utility will not be responsible to supply more than thirty-five (35)
psi normal static pressure in the water mains. Fire lines requiring
M
C'LLLr'udg1 Utilities and Service Lines ........_. ................................................ Rule and Rep.Watians
higher line pressures must have separate arrangements made on the
customer's premises such as a tank and/or booster pump. A hydrant
tapped off a municipally owned water main is considered a public fire
hydrant and will be maintained by the Utility. Any hydrant tapped off
a private service line is considered a private fire hydrant and must be
maintained by the customer.
Charges for fire lines shall be made according to the approved schedule
of rates and charges, and will be billed monthly. Fire line fees are
based on the tap size of the service line at the water main.
B. Installation I qu rem n s
The type, kind, and quality of all pipe and materials installed
underground for fire protection shall be subject to approval by the
Utility. Normally, separate fire lines are not metered. However, the
Utility may require an approved detector check with a bypass meter be
installed in certain private fire protection lines. All fire line systems
shall have a check valve and an alarm valve with systems utilizing
tanks requiring two check valves and an alarm valve. Domestic
branches off of fire lines are strictly prohibited.
The Utility may require a master meter be installed whenever a single
service line supplies water both for fire protection and for use other
than fire protection including cases where the Utility has found
evidence suggesting the customer has used water supplied through a
fire protection line for other than fire protection uses.
C. Seals
Hydrants, bypass valves, and other fixtures in a private fire protection
system may be sealed by the Utility. Seals may only be broken in the
event of fire or by permission from the Utility. The customer must
notify the Utility when a seal is broken.
D. Disconnection of Service
Fire protection service may be discontinued for any of the reasons
listed herein, Section VIII. - DISCONNECTION OF SERVICE. In
addition, waste, leakage, or unauthorized use of water will be grounds
for service shut-off as well as failure to execute a proper agreement
with the Utility. Leaking private hydrants shall be reported to the
Utility, shut off at the valve, and repaired by the customer.
XII. PLUMBING REGULATIONS
A. Compliance with Plunibi +C odes
All plumbing installations on premises to be served by the Utility must
be in compliance with all applicable local state and federal plumbing
11'Jlund jggj[.Utfflfies and Service lanes Rules and Regulations
codes.
B. Protection of W to ply_$ ste
In general, any connection between a safe drinking water supply
system, public or private, and a potential source of contamination
through which pollution of the potable water supply can occur is
strictly prohibited, and will be grounds for shut-off. The customer has
the primary responsibility of preventing pollutants and contaminants
from entering their potable water system(s) or the public potable water
system. The customer's responsibility starts at the point of delivery
from the public water supply and includes all their water conditioning
equipment and piping, including any irrigation system.
The Utility reserves the right to inspect all installations and cross -
connections to its water supply and may order certain backflow
prevention devices be installed in accordance with regulations of the
State of Indiana, the American Water Works Association, the EPA,
and local codes. Installation and maintenance of all such devices shall
be done by the customer at their expense. The City of South Bend has
passed Ordinance No. 8356-93 establishing a Water Cross -Connection
Control Program to Safeguard the South Bend Public Water Supply in
Support of Existing State Law.
C. Alterations on Premises
Any customer wishing to make alterations to the plumbing system on
their premises which would affect the service rendered by the Utility
must have the written approval of the Utility. Such alterations would
include installation of a booster pump, cross connection, etc.
XIII. UTILITY'S RESPONSIBILITY
A. Interruptions and Fluctuation
The Utility will undertake reasonable care and diligence to avoid
interruptions in service and fluctuations in pressure or flow. However,
interruptions may occur and variations may be expected. Customers
requiring uniform service, pressure or flow should make special
provisions on their premises.
Whenever the service is intentionally interrupted for any purpose,
such interruption shall, except in emergencies, be at a time during
such hours which will cause the least inconvenience to customers.
Customers who will be affected by such interruption shall, to the
extent practical, be notified in advance.
B. Liability for Dam .a ,es,
The Utility will not be responsible for any damage done or
MM
Municipal Utilities and Service tines Rules a,�r� �8�tre�ns'
inconvenience caused by reason of pressure fluctuations, breaks, leaks
or defects in, or by water escaping from, its water distribution system,
which includes the mains but not the service lines, or by variations in
pressure, flow or continuity of service, or by sand, dirt, particles, and
other debris which may be present.
Since service lines are not owned by the Utility, but by the property
owner, the Utility is not responsible for damage caused by breaks,
leaks or defects in the service line. The service line and all
appurtenances thereto are the sole responsibility of the property
owner.
C. Quality and Quantity
The Utility will be responsible for maintaining a reasonable quantity
and quality of potable water, as defined by the National Safe Drinking
Water Act (Public Law 93 523), the American Water Works
Association, the Indiana State Board of Health and Indiana
Department of Environmental Management. Such maintenance will
include regular systematic flushing of the water mains to remove
accumulated particles, if any.
D. Electrical Continuity
The Utility will not be directly or indirectly responsible for electrical
continuity due to grounding of electrical systems to the water pipes.
The Utility opposes grounding of electrical systems to the water pipes,
and prohibits such practice in all new installations.
E. Locates
Utility personnel will locate and mark water mains that are owned by
the Utility. They will also locate the customer's stop box and service
line upon request if given forty-eight (48) hours advanced notice. The
Utility is not responsible for damages done by contractors whether
located or not located.
XIV. CUSTOMER COMPLAINTS AND DISPUTES
A. Complaint Procedure
1.. A customer may make a complaint at any time to the Utility
about any bill, security deposit, disconnection notice, or any
other matter relating to their service and may request a
conference thereon. Such complaints must be submitted in
writing to the Utility office. A complaint shall be considered
filed upon receipt by the Utility. In making a complaint and/or
request for conference, the customer shall state at a minimum,
their name, service address, and the general nature of their
39
iyNuniial UMlutd nd Service Lines urCcs and I r
complaint.
2. Upon receiving each such complaint or request for conference
the Utility shall:
a) Promptly, thoroughly and completely investigate such
complaint,
b) Confer with the customer if requested and;
c) Notify, in writing, the customer of the results of its
proposed disposition of the complaint after having made a
good faith attempt to resolve the complaint.
3. Customers who are not satisfied with the Utility's resolution
within the scope of these Rules and Regulations may appeal the
Utility's decision to the Board of Public Works. The Board of
Public Works, notwithstanding the guidelines contained herein,
may, based upon the argument(s) presented during a public
hearing, deviate from these Rules and Regulations in
determining the outcome of the appeal in its effort to reach an
equitable conclusion.
B. Service "+e ding Dis osition of Complaint
t
If the customer is receiving service at the time the complaint and/or
request for conference is received by the Utility, their service shall not
be disconnected provided the customer has paid and continues to pay
all bills rendered to them prior to their becoming delinquent. Payment
of disputed bills is discussed herein, Section V. D. — Payment.
C. 11411-nuC la iM
Claims for damage due to water quality or pressure, or other claims
must be submitted to the City Legal Department.
XV. REVISIONS, AND APPROVAL
The Board of Public Works of the City of South Bend, Indiana, shall approve
these Municipal Utilities Rules and Regulations. The Board reserves the
right to revise, amend, delete or otherwise change them as necessary from
time to time. These Rules shall be available to the public and shall be placed
on file with the Indiana Utility Regulatory Commission.
E
Municipal UtJifies and Service Lines � ............_ ,,,, ...__. wm.... _ _Rules ,and R, �aal�non—
APPROVED:
BOARD OF PUBLIC WORKS
� mr
ary Gilot, President
Laura O'Sullivan, r,
:ember
;�a-m X—
Elizabeth A. Maradik, Member
..V-----.
Therese Dorau, Member
Genevieve Miller, Member
Date:"
APPROVED AS TO FORM:
Clara McDaniels
Assistant City Attorney
Date:
I
BOARD OF PUBLIC WORKS
AGENDA ITEM REVIEW REQUEST FORM
Date 6/18/19
Name ]Dina Thom son Department Utilities
BPW Date 6/25/19 Phone Extension 5969
�.�._............... _........... ..........�..__
1.equire_ rior to Submittal to Board
mmm
BPW Attorney Attorney Name Clai-°a McDaniel"
Dept. Attorney ❑I Attorney Name
Purchasing ❑
Check the
U Professional Services Agreement
❑ Open Market Contract
❑ Bid Opening
❑ Quote Opening
Proposal Opening
Chg. Order, No.
Other: Rules
:te Item "I e
Contract
[-] Amendment/Addendum
E] Bid Award
Quote Award
�j C/O & PCA No.
] Traffic Control
red. or All Submissions
Recauired Information
❑ Proposal
❑ Special Purchase, QPA
Req. to Advertise ❑ Title Sheel
Reject Bids/Quotes
[:] PCA
Resolution
Ease./Encroach
Company or Vendor Name
N/A
Yes[] If Yes ApprovedPurchasing
❑ pp y
New Vendor
❑ 0
MBE/WBE Contractor
❑ WBE Completed E-Verify Form Attached Nos
Project Name
Project Number
Funding Source
N/A
Account No.
Amount
Terms of Contract
m.............................................................ww........... _ _ _ �.......... �.�...........................�.�.�.�................_ � _..............._
Purpose/Description
South Bend Municipal
Utilities Rules and Regs revisionto address HB1347 changes to owner/ten
accounts
Chita e Orders Oral
Amount of ❑ Increase $
Decrease
Previous Amount
$
Increase
%
Current Percent of Change:
Decrease
( %
New Amount
$
Increase^
° �o
Total Percent of Change:
Decrease
(mm......%
Time Extension Amount:
New Completion Date: