HomeMy WebLinkAboutSoftware Quote - MicroIntegration Holdings LLC - OneView Call Reporting and Analytics1316 COUNTY -CITY BUILDING
227 W.JEFFERSON BOULEVARD
SOI ITH BEND. INDIANA 46601-1 830
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00,1,11
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CITY OF # BEND PETE BUTTIGIEG, MAYOR
BOARD ! OF PUBLIC
March 26, 2019
Rob Dodson
MicroIntegration Holdings, LLC
460 Stull Street, Suite 200
South Bend, IN 46601
RE: Software Quote
Dear Mr. Dodson:
PHONE 574/235-9251
FAx 574/235-9171
The Board of Public Works, at its meeting held on March 26, 2019, approved the above
referenced quote for OneView call reporting and analytics in the amount of $6,311.25.
Enclosed please find a copy of the agreement for your records.
If you have any further questions regarding this matter, please call this office at (574) 235-
9251.
Sincerely,
Linda M. Martin, Clerk
Enclosure
GARY A. GILOT GENEVIEVE MILLER ELIZABETH A. MARADIK LAURA O'SULLIVAN THERESE J. DORAU
Software
Description
Price Qty I Ext. Price
OneView - Call Detail Reporting & Analytics - 850 End User Devices - 1 Year $6,311.25 1 $6,311.25
Maintenance & Support
Includes 850 End -User Devices registered to Cisco Call Manager. Annual purchase
subscription of Donoma Call Detail Reporting & Analytics Solution.
Cloudbank provides cloud service subscription to allow for rapid feature
enhancement deployment and includes Application Health Status feature for faster
support response time.
Maintenance & Support Term:04/01/2019 - 03/31/2020
License purchase must include a Maintenance Option. Subscription purchases
include Support with Subscription purchase.
Subtotal $6,311.25
OneView - Call Detail Reporting & Analytics
Prepared by:
Prepared for:
Quote Information:
MicroIntegration Holdings, LLC
City of South Bend
Quote #: 004021
Rob Dobson
227 W. Jefferson 12th Floor
Version: 3
(574) 674-6777 ext. 6779
South Bend, IN 46601
Delivery Date: 03/20/2019
Fax (574) 256-6776
Shawn Delahanty
Expiration Date: 04/13/2019
rob.dobson@microintegration.net
(574) 245-6205
sdelahan@southbendin.gov
Quote Summary
Description I Amount
Software �I
$6,311.25
Total $6,311.25
Taxes, shipping, handling and other fees may apply. We reserve the right to invoice all orders arising from actual pricing or other
errors.
MicroIntegration Holdings, LLC City of South Bend
Signature: Signature:
Name: _ Rob Dobson Name: Shawn Delahanty
Title: Director of Sales Title: IT Director
Date: 03/20/2019 Date: I�mrl o f.III;
I'
INTER -OFFICE MEMORANDUM
La
Department of Innovation & Technology
City of South Bend 227 W Jefferson Blvd
TO: Board of Public Works, Linda Martin
CC: Dan O'Connor, Dan Parker, Michael Schmidt, Catherine Fanello, Benjamin
Dougherty, Sandi Kennedy
FROM: Shawn Delahanty
SUBJECT: OneView Call Reporting & Analytics
DATE: 3/14/19
Linda and Members of the Board
We are submitting for review and approval an agreement for a Call Reporting and Analytics system
called OneView. Most of our enhanced reporting is limited to the call queues like 311, but this system
would allow for more granular reporting and dashboard interfaces across all our phone lines. Examples
include: call volumes by time of day/week/month, average call times, time before answer, etc. This is
planned to be used immediately with Police non -emergency lines and Water Works but has potential for
other uses across the City.
Thank you.
Shawn Delahanty
BOARD OF PUBLIC WORKS
AGENDA ITEM REVIEW REQUEST FORM
Date 3/14/19
Department
Name Shawn Delahanty Innovation & Tech
BPW Date 3/26/19 Phone Extension 6205
Re aired Prior to Submittal to Board
BPW Attorney Z Attorney Name Catherine Fanello
Dept. Attorney Z Attorney Name Sandra Kennedy
Purchasing Z Daniel Parker _._..
Check the
Item Type — #,equiredJ All Submissions
❑ Professional Services Agreement DI Contract
❑
Open Market Contract
El Amendment/Addendum
Bid Opening
❑ Bid Award
Quote Opening
Quote Award
0'
Proposal Opening
El C/O & PCA No.
Chg. Order, No.
ni Traffic Control
❑ Other:
Company or Vendor Name
New Vendor
MBE/WBE Contractor
Project Name
Project Number
Funding Source
Account No.
Amount
Terms of Contract
Purpose/Description
Micro;
❑ Ye
F-1 No
uired Information
H Proposal
F] Special Purchase, QPA
❑ Req. to Advertise
Reject Bids/Quotes
E] PCA
E] Resolution
Ease./Encroach
If Yes, Approved by Purchasing
❑ Title Sheei
❑MBE Completed E-Verify Form Attached ❑ No
WBE
OneView Ca 1 Reporting,
p � and Analytics
IT Operating
...... _...............
279-0672-415.36-04
$6311.25
_Enhanced call reporting for non call -queue phone lines,.
For Chan e ;Orders Onl
Amount of M Increase $
Decrease
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Increase %
Current Percent of Change: Decrease %)
New Amount $
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Total Percent of Change: Decrease ( 0
Time Extension Amount:
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