HomeMy WebLinkAboutPost Utility Memo Q4 2017EXCELLENCE | ACCOUNTABILITY | INNOVATION | INCLUSION | EMPOWERMENT
SBStat
City of South Bend
SBStat Post Meeting Notes
Date: 12/7/17
Department: Utility
Urgent Issues Reviewed During Meeting:
Decisions and Key Takeaways
•We will move forward in some capacity with dyeing mulch. This will require a meeting to decide next
steps with Organic Resources and Public Works.
•Notre Dame mulch partnership potentially moving forward after quality inspection
•GIS data for the tender method hot spot maps will be enriched with demographic data
•Most utility related calls to 311 are account specific questions
•Discussed utility payment options and patterns including context on potential costs and benefits to
each option to us and customers
•Explored how different tender methods are concentrated in different parts of the City
•Discussed the decrease in accounts contacting 311 from 2016 to 2017 and potential explanations
Other Topics Discussed
•Cash payment kiosks
•Authorized and unauthorized pay near me
•Consolidated City payment portal
Potential Topics to Discuss Next Meeting:
•Cost and benefit analysis of customer service office, IVR, online payment portal
•Housing authority bill payment reporting and analysis
•Identify cash customers to conduct targeted outreach and see if they could pay from bank account
•Potential for incentivizing residents who typically pay via credit card to pay by bank account
•Credit card fee analysis