HomeMy WebLinkAboutPost VPA Memo Q2 2018EXCELLENCE | ACCOUNTABILITY | INNOVATION | INCLUSION | EMPOWERMENT
SBStat
City of South Bend
SBStat Post Meeting Notes
Date: May 24, 2018
Department: VPA
Urgent Issues Review During Meeting: n/a
Performance Management Memo V1 Revised: 8/16/2016
Decisions and Key Takeaways
•The Recreation division’s portfolio has broader thematic changes underway, both organizationally and program-
matically, based on a lifecycle and community benefit analysis
•It is time to re-evaluate the ways the division separates its work by location/facility, and think about how
the resident would want to engage with program and facility opportunities
•Public input will be a key component to finalizing the divisions program portfolio, and a strategy to do so is
needed
•There’s a need to determine the total portfolio threshold, as well as a rate of abandonment threshold for
newly introduced programs (using national benchmarks)
•There’s a possible culture shift that will require a support network to encourage staff to “fail”
•The Central Mowing team completed process improvement solutions resulting in immediate time savings during
their morning deployment time
•The skills and tools garnered during this process has made both the crews and supervisors feel value in their
space, work, and operations
•The analysis and solutions around the high rate of “cut by owner” will be reviewed in Q3 due to it being ear-
ly in the season, and inter-departmental nature of this team’s work
•Q3 Project Decision
•Facility cost index analysis will be discussed further to determine if it will be part of the Q3 project load
Other Topics Discussed
•Program portfolio threshold and abandonment rate, as
compared to national standards and benchmarks
•Gathering public input on program portfolio decisions
•Customer satisfaction evaluations and surveys analy-
sis may be a project for Q4
Potential Topics to Discuss Next Meeting:
•Code Enforcement Lot Mowing Process Deep Dive Phase 2
•Facility Cost Index Analysis