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HomeMy WebLinkAboutSoftware License, Maintenance and Support Agreement - Vermont Systems Inc - VPA Recreation System Tracking Software1316 COUNTY -CITY BUILDING 227 w.JEFFERSON BOULEVARD SOUTH BEND_ INDIANA 46601-1830 February 12, 2019 Amy Havreluk Vermont Systems, Inc. 12 Market Place Essex Junction, VT 05452 RE: Software License, Maintenance and Support Agreement Dear Mr. Havreluk: PHONE 574/235-9251 FAx 574/235-9171 The Board of Public Works, at its meeting held on February 12, 2019, approved the above referenced agreement to upgrade the South Bend Venues, Parks, and Arts Recreation System Tracking Software in the amount of $14,208. Enclosed please find the original of the agreement for your signature. Please sign and return the original agreement to our office and retain a copy for your records. If you have any further questions regarding this matter, please call this office at (574) 235- 9251. Sincerely, Linda M. Martin, Clerk Enclosure GARY A. GILOT SUZANNA M. FRITZBERG ELIZABETH A. MARADIK LAURA O'SULLIVAN THERESE J. DORAU Vermonll: Software License, Maintenance and Support Agreement ,' 019 by Vermont) te February 4, 2019 Copyright Information © 2019 by Vermont Systems, Inc. This document is the property of Vermont Systems, Inc. and is provided in conjunction with an agreement between the customer and VSI for Licensed Software or Software as a Service (SaaS). The document(s) and software referred to in this publication may not be copied, distributed, electronically transmitted, posted on the web or altered in any way without the express written consent of Vermont Systems, Incorporated. The information contained in this document is subject to change without notice Vermont Systems, Inc. 12 Market Place Essex Junction, VT 05452 wwwveLa°aonts stem xom U © 2019 by Vermont Systems, Inc. Vermont .3t(ems Software License, Maintenance and Support Agreement Amendment to Sales Agreement Dated This Amendment dated �� °�`,� p is made and entered into by Vermont Systems, Inc. (VSI) and (Customer), parties to the Agreement dated and is amended as follows: Full Hosting Services: Add or Remove Silver _ Gold _Platinum_ Full VSI Hosting Services Added - the Customer is currently hosting the VSI application software and Progress software on premise. Effective the Customer has requested that VSI provide Full Hosting Services by installing the VSI application software and database and Progress software on VSI servers at either the Eastern or Western data center, for a minimum of one year. The fee for full hosting services will be included in Quote# The Full Hosting Services guaranteed rate for one year includes the services and features, as described in Exhibits E & F. Full VSI Hosting Software Removed: VSI is currently providing the Customer with full hosting services on VSI servers at either its' Eastern or Western data center. The Customer has decided to discontinue using VSI hosting services. Therefore, the Customer will be responsible for managing the software and database, as soon as the software installation and database transfer has been completed. The scheduled date for this transfer is �. VSI wile discontinue billing for full hosting services effective the last day of the transfer month. Except as set forth in this Amendment, the Agreement is unaffected and shall continue in full force and effect in accordance with its terms and conditions. Vermont Systems, Inc. Customer By: Printed Name: Title: Dated: © 2019 by Vermont Systems, Inc. by APPr r„ Wr.r of PulificWorks , Printe�' Kl,--. Title: Datec Vermont Certified Operating Systems & Cheint Hardware are, VSI Hosted Copyright Information �) 2018 by Vermont Systems, Inc. This document is the property of Vermont Systems, Inc. and is provided in conjunction with an agreement between the custorner and VS1 for Licensed Software or Software as a Service (SaaS), The document(s)and software referred toin1hispub|icationmoynotbeoo9ied,disthbuLed' electronically transmitted, posted on the web or altered in any way without the express written consent ofVermont Systems, Incorporated. The information contained in this document is subject tochange without notice Vermont Systems, Inc. 12Market Place Essex Junction, VTOS4SZ etl 2018 by Vermont Systems, Inc, Vermont Certified Operating Systems \,~ m�c��aTcs & Client Hmrd�\�� Hardware oeo,c3.z This document pertains to all customers. Note: The recommendations below represent our best estimate for client configurations based on current testing. We will continue to refine these up-to-date guidelines prior to the purchase of any new hardware. A computer with peripheral hardware, such (but not limited to) as a Cash Drawer, Receipt Printer, Bar Code Reader, Magstripe Reader, or Touch Screen Monitor requires Windows 7/8 or Windows 10 using 32-bit or 64-bit computers or Windows 8.1/10 using 64-bit computers. Workstations with peripheral hardware also require installation of the Vermont Integration Client (VIC, the peripheral hardware management tool for RecTrac). VIC must be installed using Internet Explorer 10 or greater using elevated permissions. Elevated permissions means you run the IE icon using the right click, Run as Administrator option. Once VIC is installed, workstations can use current versions of Mozilla Firefox or Googie Chrome, as well as Internet Explorer 10 and 11 and Microsoft Edge to run the RecTrac application on a day-to-day basis as of 01/12/2018. In order to link profiles at the Workstation Level, the network must be setup to allow "Reverse DNS lookup". Mobile Devices and workstations without peripheral hardware can use Internet Explorer 10 and 11'and Microsoft Edge, aswell ascurrent versions ofFirefox,and Chrome, Apple iPhone8kiPad with iC}S 5 orhigher and Safari, Android 4.0 or higher (Ice Cream, Sandwich, Jelly Bean), Web Browser (HTKNLS/CS53/JevaSchpt); and Windows 7/8/81 tk1O. Both32-bit and G4-bitclient computers with atleast 2GBmemory (4GB is recommended) are certified to operate with VS1 3.1 application software. While not a requirement, VSI recommends a monitor with 1920 x 1080 resolution to improve the screen display appearance and to minimize the need to use scroll bars. 'D'201QIcy \emnmxtSystems,Inc Certified Operating Systems Vermont & Client Hardware —VS|Hosted r rns v~�—,~.-,~.'~.~. necnac3.z Vermont Integration Client (VIC) In order to use hardware peripherals (Cash drawers, printers, Card Readers, etc.) the Vermont Integration Client (V|(] must be installed on the workstations towhich these peripherals will be Internet Access —V5| recommends that each location with clients utilizing the hosted RecTmc application have bandwidth capacity of at least 3Mbps up and 3Mbps down, with a latency of under BDmstothe hosted application. The actual bandwidth utilized can vary depending on the types of transactions and the types of data used per client, however the above recommendations should be sufficient to handle between 5-8 clients processing a typical workload. The bandwidth capacity at a location can be substantially impacted by other traffic, such as streaming video/music.VO|P, general intemet usage' other applications, etc. It is important to note the 3mbps recommendation assumes dedicated bandwidth, While the above is our recommended bandwidth, acceptable performance has been realized in some cases with asa|itdeas1Mbpsupand1K4bpsdown'and|atencyunderOOms.|fp|anningtousethesystem at locations that do not meet the recommended bandwidth please contact us to arrange access to demonstration version ofthe software soyou can test the processes which will beused at these locations to determine ifsystem speed is acceptable. To verify your connectivity to the Internet, VSI recomr-nends the use of a speed test tool such as speedtest,net. To verify latency to our data centers, please ping the following URLs: ad min l.vermontsystems.com (east data center) admin2.vermontsystems.com (west data center) �2018byVenmnmSystems, Inc. Exhibit E.- Vermont Systems Obud Data Centers Copyright Information CO2O18byVermont Systems, Inc. This document isthe property ofVermont Systems, Inc. and isprovided inconjunction with an agreement between the customer and VS| for Licensed Software or Software as a Service (SaaS). The document(s)and software referred tointhis publication may not becopied, distributed, electronically transmitted, posted on the web or altered in any way without the express written consent of Vermont Systems, Incorporated. The information contained in this document iasubject tochange without notice Vermont Systems, Inc. 12Market Place Essex Junction, VTOS452 Oc 2018 by Vermont Systems, Inc, �,JExhibit E:Vermont Systems Cloud Computing Services VS|Eastern &VVes�o Western 1. Full Hosting Services VSI owns and manages redundant servers and communications devices that are installed at its Eastern and Western data centers. These systems are operational on a 24/7/365 basis. VSI provides its hosting services customers with Progress deployment software support, Progress RDBMS database support, and extended hours Pager support as described in VSI's Sales & Su ort Policies (Exhibit A in the VSI Sales Agreement), Initiallv, this includes live hostin WOMEN Tech Vault and IRON MOUNTAIN DEN-1 are VSI business partners that assist VSI to provide full hosting services for VSI customers. The Tech Vault Data Center has a Green Building Council Silver Certification (Leed Silver) and is HIPAA, PCI-DSS, and SSAE-18 SOC 2 compliant. Tech Vault has also applied for LEED Gold certification. IRON MOUNTAIN DEN-1 Data Center has been awarded an M&O Stamp of Approval with Tier III Gold Certified and SSAE-18 Services Organization Control (SOC) I Type 2, SOC 2 Type 2, SOC 3 SysTrust Services Organization, BBB A+ Accreditation, HIPAA, and GLBA reporting colocation facility with 100% uptime. 0 Multi -level security access to the server facility. 4 Fully redundant N+1 architecture. w Mari -Trap access -only with dual -factor finger biomethcscan and integrated HID proximity reeoer. = Keycand and biomethcfacility access, m AuthorizedVS| access24/7/3GS. m Video surveillance cameras, internal and external, 24/7/36G basis. �ZO|GbyVennomSystrm� mc ExhibExhibitE:Vermont Systems Cloud Computing Services VS| Eastern &VVeCentersern D� Centers �a��m��� = Multiple tier -one providers. * 24/7/365 Facility Environmental Monitoring by Data Center staff. 0 100% uptime for bandwidth and power. • N+1application architecture ensuring resiliency and system availability. m Third-partyautomatedapplication availability checks provided by Site 247 every minute via multiple locations across the US. ~ Monthly Internal/External Vulnerability Scans both data centers provided byTnushwave � Quarterly External Penetration Tests and bi-annual Internal Penetration Tests at both data centers provided byTnustwave � Application environment protected byanti-virus(AV) with integrated File Integrity Monitoring (F|K6). * Security Information Event Monitoring (S|EM) 24/7/365. * Database backup and retention as defined by chosen service level, � After Image (.Al) notes window in minutes as defined by chosen service level. These notes reduce the potential data loss if system failure takes place. � Progress OpenEdgeReplication provides near real-time database disaster recovery capabilities atan alternate site maintaining data integrity between source and target databases. Fai|overtm warm Disaster Recovery site is controlled manually byVS| staff. Since each data center has localized redundancies built-in, a catastrophic event would need to occur before fai|overwould be initiated. Alternate URL'sfor RecTnac/VVebTnacwi|| be provided to customers in case Disaster Recovery event occurs. � Progress TIDE Encryption used for data at rest protection, 2 K) 2018�byVemnnnt systenns,|nc ir 'i 4� /,w-A �4 P Exhibit E: Vermont Systems Cloud Computing ServicesVS| Eastern &VVestern Data Centers • /N|VM services are hosted in a private cloud. ° Automatic application updates. • VSI routinely installs recommended system updates, as released by the vendors, • Automated live tmdemo copy onTuesday and Thursday mornings. • RecTrac and VVebTrac only generated email service. (Not to be used as a general mail server) • Progress software support and Progress RD0MSdatabase support. "i Periodic database performance audits and tunina VSI will provide the SSL Certificate for the hosting servers. While the flow of databetween the hosting servers and the Customer's remote users is encrypted using the SSLprovided, VS| is not responsible for any loss of data beyond our control. VSI is responsible for configuring and maintaining the firewall rules for the hosting servers and will notify the Customer of any changes that would impact the Customer's access to the application database. The Customer is responsible for configuring and maintaining finewa|| rules for all Customer locations. VS|will provide the Customer with advance notice when the hosting servers will beunavailable due to scheduled maintenance. VSI will coordinate with the Customer to minimize down time for scheduled maintenance. If the source of a technical problem exists within the systems or technology under VSI management, no charge will apply. For example, a technical issue, such as, your hosting server 02018r)yVcmnoint Sys tenn s, |nc :3 Of� "t t Exhibit E:Vermont Systems Cloud Computing Services VS|Eastern & Western Data Centers becomes unreachable due to a network o,hardware failure. This example is for reference purposes only and should not be misconstrued as the only issue that might arise over time. The Customer must license one of the VSI certified ERI credit card interfaces to process offiAn (Retail, MOTO) and online (ecommerce) payments and to ensure that credit card data is encrypted and secure. If pin debit card payments are to be accepted, then a VSI ERI pin de card interface will be required for the same processor. If check payments are to be process electronically, a VSI eCheck interface will also be required. I 11. Hosting Penalties There shall be no downtime penalty for scheduled operating system upgrades, scheduled Progress software updates, application software upgrades, DNS outages, and application database upgrades. Except for these scheduled downtimes, VS|expects over g97%uptime. Therefore, if the software applications are unavailable for customer use for more than 26 hours of a total 8760 hours in a calendar year due to hosting services, VS1 will credit the customer with a prorated amount for any lost time exceeding 26 hours to the nearest 15 minutes. C01 2018by Vermont Systenns,Inc. tests from sites that intend to operate the RecTrac, GolfTrac, or CYMTrac software. PLEASE NOTE, the following tests are intended to give a general preview of hosted performance. There are many factor,, - that can impact hosted performance and these tests alone are not a guarantee of consistent functionality. Other items to consider include, but are not limited to, how many workstations are sharing the cumulative bandwidth Vo|P, other applications, and in1ernet usage, etc. Test #1—Speed Test On a potential Redrac, Go|fTr c, or CYpWTracwvmrkstation at each location, open an intcrneg browser and gutnthe following site: � Woitfor the "Begin Test" button to become available, Click button to run test. Provide VS|with the results from each site. Results should contain the Ping, Download and Upload speeds. Hngrna Domn|oodms Up|oadmns Test #2—Ping Test On the same computers that were used to run Test #1 at each location, go to a Command prompt and run aping test 10our hosted Eastern and Western Data Center servers bytyping: ping admminl.nernmontsVs%emms.com —press ENTER East Data Center ping admin2.wermnontsystems'corn - press ENTER VKea% Data Center Note the Time in milliseconds mrprovide ascreen shot ofthe ping results. There should be]or4 entries. Example: 1inne=6Orns1inne=7Qms 1inne=59ms 1inne=48ms Acceptable Performance — if the ping test is >80ms to connect to the hosted server and the bandwidth drops below 3Mbps up and down, the performance may be unacceptable depending on the number of browsers using the data line. Vermont Systems, Inc. 03/17/2016 EXHIBIT F - VSI FULL HOSTING SERVICES 3.x Software Service Level Feature Comparison 10/1/2018 Item Description Silver Gold Platinum .... Flat monthly fee (no transaction fees) based on Service 1 Level and number of concurrent users. Yes Yes Yes No forced convenience fee passed on to patrons. VSI 2 customer can elect to charge a convenience fee to the Yes Yes Yes patron for WebTrac transactions, but this is a user - defined rameter. ,p Servers managed by VSI in two secure data centers located in eastern and western regions of the United 3 States. All server hardware and operating system Yes Yes Yes ® maintenance ism rovided by trained VSI Professionals. N+1 application architecture ensuring resiliency and 4. s str t m ailabi yalii '. Yes Yes Yes Progress OpenEdge Replication provides near real-time 5. database disaster recovery capabilities at an alternate Yes Yes Yes site maintaining data integrity between source and target ataba. Progress Transparent Data Encryption (TIDE) is used to 6, encrypt all tables, fields, and indexes in the database to Yes Yes Yes rotect from unauthcrize�cce�s,,.,wh I,edatamms at rest• ............. .......... 7 Monthly third party internal vulnerability and PCI scan Yes Yes Yes , ...��..... provided b Trustwave. ...._ _........ Monthly third party external vulnerability and PCI scan ..... 8. provided b Trustwave. Yes Yes Yes Quarterly external penetration tests provided by 9 Trustwave. Yes Yes Yes ..... .............. Semi-annual internal penetration tests provided by ............ 10. Trustwave. Yes Yes Yes 11. Antivirus (AV) with integrated File Integrity Monitoring Yes Yes Yes FIM . ....�-........ 12. Security Information Event Monitoring (STEM) 24/7/365. Yes Yes Yes Third -party automated application availabili- ' ty checks � ........._�w� 13, provided by Site 24x7 every minute via multiple locations 1 Min 1 Min 1 Min ss the US. RecTrac Email Archiving tracks emails sent in report format to include address, recipent, subject, email body, 14 and RecTrac user who sent the email, along with the list Yes Yes Yes of BLOB attachments. Does not guarantee delivery or _......... receipt. ...... . .....- All VSI application upgrades will be performed by VSI. If _.... ............ these upgrades involve "planned" downtime, they will be coordinated with the customer to occur during off-peak hours. Typically, planned downtime for software 15. upgrades will occur after 11:30 ET for the Eastern data Yes Yes Yes center and 11:30pm MT for the Western data center. There may be instances where there is deviation to the start time, but this will be communicated at least 7 days in advance. Testa application upgrade pp (ex. 10.3 to 3.1) performed prior 16. to the live database upgrade so that a customer will have Chargeable Chargeable Yes an accurate understanding of the planned downtime period needed to perform the upgrade. :\Sales & Marketing\Sales Documents\Standard Agreements\Hosting Services 3.x Feature Checklist - Exhibit F.xlsx 1 EXHIBIT F - VSI FULL HOSTING SERVICES 3.x Software Service Level Feature Comparison 10/1/2018 Item Description Silver Gold Platinum After Image (.Al) notes window in minutes. These notes 17 reduce the potential data loss if a system failure takes place. A 180 120 60 louver value equates to greater "insurance coverage". This coverage extends backwards 7 days from the current day. Daily Database Backups are performed by VSI on a rolling 7 day 18 basis. In addition, VSI maintains a rolling quarter -end backup Yes Yes Yes and a rolling annual backup for three years. 19 Toll Free a application phone support including remote Yes Yes Yes diagnostic sessions. ODBC Connection for third party access to reporting 20. database updated once every 24-hours to accommodate Yes dashboards and custom reporting z1. Library of WebTrac Splash Pages available for loading Chargeable 50% Disc Yes into a customer's hosted database. Each 22 get image changes to rade Yes _ Yes bebe updated by VSlauiredWdue chanle VSlbu es will _Yes Staff training using phone and remote when applicable. These hours can be used to train new staff; refresher Chargeable `' One Two 23. sessions for existing staff; or to learn a new function in a (Standard Session Sessions VSI hosted application. Each training segment is a Training Rate Annually Annually maximum of four hours and is limited to number of Applies) sessions listed. Library of Membership Card, Gift Card, and Ticket 24. templates available for loading into a customer's hosted Yes Yes Yes database. mmmmm 25, Maximum ove dtim sated with any unplanned recovery 12 Hours Hours 2 Hours _. _... outanter �ge at ce W ITIT6 Maximum recovery time associated with any unplanned outage attributed to VSI data center services or VSI application infrastructure that requires switching to a 26 Secondary data center. This would only occur if the 16 Hours 10 Hours 6 Hours Primary data center outage is expected to exceed 8 hours, and is not intended to be utilized as an on request service. ._ .... _............_ _ W_._ .w-W_ ......._ 24/7 Pager Support related to hosting issues included at no additional charge. Hosting support ends at the 27` RecTrac login screen. Then standard application Yes Yes Yes software support services become effective, as soon as a user can login into RecTrac or other VSI application software. 28 LIVE to DEMO database copies performed by VSI during Yes Yes Yes off-peak hours every Tuesday and Thursday. EXHIBIT F - VSI HOSTING SERVICES 3.x Software Services Outside The Hosting Agreement W:\Sales & Marketing\Sales Documents\Standard Agree ments\Hosting Services 3.x Feature Checklist - Exhibit F.xlsx Item Pay As Incurred 10/1/2018 Description Application Software & Database License & Annual Maintenance fees or Application Software & Database 1" SaaS (Software as a Service) fees. 2. End -User Training (on -site or remote) 3. ]'Hardware Purchases 4. Shipping Fees 5. Travel Expenses Database schema training associated with an ODBC connection. Any assistance provided to a customer 6. helping them to understand tables and fields in a VSI database so that they can create an external dashboard, report, export, or similar result, is chargeable. IF 1", p 1 �1 .. -a — �d�� Nr d vy2 4Y SJ d11. — f a.. tr En cm C PIS in I.. s C, 'y 4.1 rr. E.K. F �N 11 IL 0 N d LL ., ta74cr �a m a LJ r, W fYv ..................... 'tnr l0 C E d ® ,i F— -0 r' is a-. O v d � � r� na .�- u_ U Cw�l r a �r r. A Iu ra. (M18 OD rnD g r ry 4F PI' a lr v Iyy tTk CS P' Qa YJk . r qy d..h r 0 C, IY° �, GSJ mfi � rly 0 V.." to qd rva C9,1 a� r ¢ts t�F r.. 0., I fiiG C N L. C C Qf1 PJ llZ a �` T UY E 73 ooa www.............o uv�����w�..... O cp V_ C? < < Vermont RecTrac Workgroup Multi -User Software Recreation Tracking Software VSI Quote Number: 72818 Please Review Notes on Last Page Software Pricing Is Valid For 120 Days " (Ia h'l x, I" ``` �' Hardware Pricing Is Subject to Change Description: RecTrac Fully Hosted Services Prepared For: South Bend Recreation Dept, South Bend, IN Contact Name: Jonathan Jones, Director of Recreation VPA Phone Number: Contact Email: jcjones@southbendin.gov Fax Number: Approved By: Amy Havreluk, Sales Admin (amyh@vermontsystems.com) Quote Date: 01/09/2019 Unit Extended Annual Qty Unit Description Price Price Maint/Svs Ho sing uEtk"1ij 8 1 Month VSI Full Hosting Services - Silver, First 5 Users, Monthly (V-HS-S1) $650,00 $650.00 $7,800,00 3 1 Month VSI Full Hosting Services - Silver, 2 Add'I Users, Monthly (V-HS-S2) $80.00 $80.00 $960,00 2 Total Hosting Services: $730.00 $8,760.00 Total Software, Hardware and Support Services $8,760.00 Grand Total - RecTrac: $8,760.00 "NOTE Slrapaxal'��r is„FO,B wru ,lrh � m mmmm r ha, Tax Where Ap, 18C�n�b! / Includes shop ia7 FOB - (,Vttl amp 12 Market Place, Essex Junction, VT, 05452 877-883-8757 www.vermontsystems.com Page # 1 Description: RecTrac Fully Hosted Services Prepared For: South Bend Recreation Dept, South Bend, IN Contact Name: Jonathan Jones, Director of Recreation VPA Contact Email: jcjones@southbendin.gov Approved By: Amy Havreluk, Sales Admin (amyh@vermontsystems.com) Proposal Summary Pricing VSI Quote Number: 72818 Please See Detail Breakdown on Following Pages Phone Number: Fax Number: Quote Date: 01/09/2019 1 The base Hosting Services Fee does NOT include the VSI application software and Progress software annual maintenance fees. Prior to selecting the hosting option, we require customer to test/verify connectivity from all locations to ensure satisfactory performance. Please contact VSI Sales for additional information and scheduling, 877-883-8757 - Option #2 or email sales@vermontsystems.com,. 2 The Additional User Hosting Services Fee does NOT include the VSI application software and Progress software annual maintenance fees. Prior to selecting the hosting option, we require customer to test/verify connectivity from all locations to ensure satisfactory performance. Please contact VSI Sales for additional information and scheduling, 877-883-8757 -Option #2 or email sales@vermontsystems com, 12 Market Place, Essex Junction, VT, 05452 877-883-8757 www.vermontsystems,com Page # 2 Vermont r Description: WebTrac POS Prepared For: South Bend Recreation Dept, South Bend, IN Contact Name: Jonathan Jones, Director of Recreation VPA Contact Email: jcjones@southbendin.gov Approved By: Amy Havreluk, Sales Admin (amyh@vermontsystems.com) WebTrac Basic Edition Real -Time Internet Software VSI Quote Number: 72817 Please Review Motes on Last Page Software Pricing Is Valid For 120 Days Hardware Pricing Is Subject to Change Phone Number: Fax Number: Quote Date: 01/09/2019 Unit Extended Annual Qty Unit Descri Mon Price Price Maint/Svs Apoiqatitan Softy are 1 Each WebTrac Point of Sale/Tickets (V-WT-SU-PS) $950.00 $950,00 $190,00 1 Total Application Software: $950.00 $190.00 Pro ress Olpengdge Sotare 1 Each OpenEdge Application Server & RDBMS�(T-PG-SU-WB) $190.00 $190.00 $38.00 2 Total Progress OpenEdge Software: $190.00 $38.00 Support Services - Training $ Expenses 4 Each Phone/Webinar Setup or Training/Hr. (Min 15 Min/$37.50) (X-S-TNP-01) $150,00 $600„00 $0„00 3 Total Support Services - Training & Expenses: $600.00 $0.00 Total Software, Hardware and Support Services $1,740.00 $228.00 Grand Total - WebTrac: $1,968.00 NOTE. Shippin is FOB - On in ........._..._.........................w�.___...._......................,P...lus TWhe�,,,,,,..,,,.,.,,...........r.i.....F.._O�B - O.wi .............n.�k .... 12 Market Place, Essex Junction, VT, 05452 877-883-8757 www,vermontsystems.com Page # 1 Description: WebTrac POS Prepared For: South Bend Recreation Dept, South Bend, IN Contact Name: Jonathan Jones, Director of Recreation VPA Contact Email: jcjones@southbendin.gov Approved By: Amy Havreluk, Sales Admin (amyh@vermontsystems.com) Proposal Summary Pricing VSI Quote Number: 72817 Please See Detail Breakdown on Following Pages Phone Number: Fax Number: Quote Date: 01/09/2019 1 WebTrac modules require respective RecTrac licensed modules in order to process web transactions. 2 VSI uses Progress OpenEdge software to develop and deploy its' software applications, and also embeds the required Progress OpenEdge Enterprise or Workgroup RDBMS (Relational Database Management Software) with its' applications. 3 Time quoted is estimated. Actual time used will be billed. 12 Market Place, Essex Junction, VT. 05452 877-883-8757 www.vermontsystems.com Page # 2 RecTrac Workgroup Multi -User Software VermontRecreation Tracking Software ov VSI Quote Number: 72819 �r Please Review Notes on Last Page Software Pricing Is Valid For 120 Days Hardware Pricing Is Subject to Change Description: ACH Interface Prepared For: South Bend Recreation Dept, South Bend, IN Contact Name: Jonathan Jones, Director of Recreation VPA Phone Number: Contact Email: jcjones@southbendin.gov Fax Number: Approved By: Amy Havreluk, Sales Admin (amyh@vermontsystems.com) Quote Date: 01/09/2019 Unit Extended Annual Qty Unit De cr'i ttion Price Price Maint/Svs VSI-Add-Ons 1 Each VSI Electronic Check Processing Interface (V-PT-IN-EC) $1,500.00 $1,500.00 $300.00 i Total VSI-Add-Ons: $1,500.00 $300.00 Total Software, Hardware and Support Services $1,500.00 $300.00 Grand Total - RecTrac: $1,800.00 " NOTE: Shi pin is FOB - On in (Plus Tax Where Applicable I Includes Shi pin FOBOriin� __ 12 Market Place, Essex Junction, VT. 05452 877-883-8757 www.vermontsystems.com Page # 1 Vermont F Description: ACH Interface Prepared For: South Bend Recreation Dept, South Bend, IN Contact Name: Jonathan Jones, Director of Recreation VPA Contact Email: jcjones@southbendin.gov Approved By: Amy Havreluk, Sales Admin (amyh@vermontsystems.com) Proposal Summary Pricing VSI Quote Number: 72819 Please See Detail Breakdown on Following Pages Phone Number: Fax Number: Quote Date: 01/09/2019 1 Electronic Check Interfaces: VSI RecTrac ACH & ProfitStars. VSI captures MICR data only and presents standard ACH file to Bank to format for echeck processing. ProfitStars captures MICR data and front & back images and presents to Bank for echeck processing. Profitstars contact is Sharon Shepard 877-827-7101 sharonshepard@profitstars.com (subscription to national bad check list). 12 Market Place, Essex Junction, VT, 05452 877-883-8757 www,vermontsystems.c om Page # 2 WebTrac Basic Edition Real -Time Internet Software VSI Quote Number: 73098 Please Review Notes on Last Page Software Pricing Is Valid For 120 Days Hardware Pricing Is Subject to Change Description: WebTrac League Scheduling Prepared For: South Bend Recreation Dept, South Bend, IN Contact Name: Brenda Hall, Office Manager Phone Number: (574)299-4767 Contact Email: bhall@southbendin.gov Fax Number: (574)299-4783 Approved By: Amy Havreluk, Sales Admin (amyh@vermontsystems.com) Quote Date: 01/24/2019 Unit Extended Annual 2_tyUnit Descl ion Price Price MainVSvs pllation Sofdrare 1 Each WebTrac League Scheduling (V-WT-SU-LS) $750.00 $750.00 $150.00 1 Total Application Software: $750.00 $150.00 Progress OpipenEdae Software 1 Each OpenEdge Application Server & RDBMS (T-PG-SU-WB) $150.00 $150,00 $30,00 2 Total Progress OpenEdge Software: $150.00 $30.00 Support Services - Training § �x en e 2 Each Phone/WebinarSetup or Training/Hr. (Min 15 Min/$37.50) (X-S-TNP-01) $150.00 $300,00 $0.00 3 Total Support Services - Training & Expenses: $300.00 $0.00 Total Software, Hardware and Support Services $1,200.00 $180.00 Grand Total - WebTrac: $1,380.00 NOTE: Shippin is FOB - Od in (Plus Tax Where Applicable / Includes Shi in FOB - Ori in 12 Market Place, Essex Junction, VT. 05452 877-883-8757 www.vermontsystems.com Page # 1 'Vermon't Proposal Summary Pricing VSI Quote Number: 73098 Description: WebTrac League Scheduling Prepared For: South Bend Recreation Dept, South Bend, IN Contact Name: Brenda Hall, Office Manager Contact Email: bhall@southbendin.gov Approved By: Amy Havreluk, Sales Admin (amyh@vermontsystems.com) Please See Detail Breakdown on Following Pages Phone Number: (574)299-4767 Fax Number: (574)299-4783 Quote Date: 01/24/2019 1 WebTrac modules require respective RecTrac licensed modules in order to process web transactions. 2 VSI uses Progress OpenEdge software to develop and deploy its' software applications, and also embeds the required Progress OpenEdge Enterprise or Workgroup RDBMS (Relational Database Management Software) with its' applications. 3 Time quoted is estimated. Actual time used will be billed. 12 Market Place, Essex Junction, VT, 05452 877-883-8757 www.vermontsystems.com Page # 2 VermontRecTrac Workgroup Multi -User Software Rnrrrnt&4inn TrmArivars Qo%ff.u-2rn VSI Quote Number: 72820 Please Review Notes on Last Page Software Pricing Is Valid For 120 Days Hardware Pricing Is Subject to Change Description: Installment Billing set up Prepared For: South Bend Recreation Dept, South Bend, IN Contact Name: Jonathan Jones, Director of Recreation VPA Phone Number: Contact Email: jcjones@southbendin.gov Fax Number: Approved By: Amy Havreluk, Sales Admin (amyh@vermontsystems.com) Quote Date: 01/09/2019 Unit Extended Annual MY Unit Description Price Price Maint/Svs Smart Services - Trainin Ex enses 2 Each Phone/Webinar Setup or Training/Hr. (Min 15 Min/$37,50) (X-S-TNP-01) $150.00 $300.00 $0.00 i Total Support Services - Training & Expenses: $300.00 $0.00 Total Software, Hardware and Support Services $300.00 $0.00 Grand Total - RecTrac: $300.00 NOTE Shi _ ....... ITm mm mITm µ �mm r6±2 In, b.' /Includes Shi ping FOQ - Od in ._...�........_,�.... p. ppmn is - ri sn Plus Tax Where A Ilea _ �m, To set up Installment Billing with Credit cards 12 Market Place, Essex Junction, VT. 05452 877-883-8757 www.vermontsystems.com Page # 1 Vermont u��11'14 Description: Installment Billing set up Prepared For: South Bend Recreation Dept, South Bend, IN Contact Name: Jonathan Jones, Director of Recreation VPA Contact Email: jcjones@southbendin.gov Approved By: Amy Havreluk, Sales Admin (amyh@vermontsystems.com) 1 Time quoted is estimated. Actual time used will be billed. Proposal Summary Pricing VSI Quote Number: 72820 Please See Detail Breakdown on Following Pages Phone Number: Fax Number: Quote Date: 01/09/2019 12 Market Place, Essex Junction, VT. 05452 877-883-8757 www.vermontsystems.com Page # 2 BOARD OF PUBLIC WORKS AGENDA ITEM REVIEW REQUEST FORM Date 2/4/19 Name Jonathan Jones Department Venues Parks & Arts BPW Date 2/12/19 Phone Extension 5812 NNNNNN Reauired Prior to Submittal to Board Legal Attorney Name Clara McDaniels Controller review is required for all Contracts $5,000.00 or more Controller and greater than one year in length per the City Purchasing Policy Purchasing Check the A N Agreement El Professional Services Ej Bid Opening Quote Opening ❑ Chg Order No. Ef' Ease./Encroach. Other: Company or Vendor Name New Vendor MBE/WBE Contractor Project Name Project Number Funding Source Account No. Amount Terms of Contract Purpose/Description iropriate Item Type — F1 Contract ❑ Amendment El Bid Award Quote Award C/O &PCANo. (� Traffic Control Vermont ❑ Yes ® No [:] MBE WBE 'for All Submissions Proposal C] Addendum ❑ Req. to Advertise ❑ Title Sheet ired Information tems, Inc. PCA Resolution Claim J If Yes, Approved by Purchasing Completed E-Verify Form Attached ❑ Yes ❑ No OPeratin ........................ ___ _._....._ 279-0672-415.36-04 .�..�...�.._ ........ Amount of H Increase $ E] Decrease $ Previous Amount $ Current Percent of Change: % New Amount $ Total Percent of Change: % Time Extension: Dispersal After Approval Copy Original ❑ ❑