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Home My WebLink AboutQPA Software Licensing Agreement - Carasoft Technology Corp - ServiceNow IT Management1316 COUNTY -CITY BUILDING 227 W. JEFFERSON BOULEVARD SOI ITH BEND. INDIANA 46601-1930 44, as PEACE; 186 CITY OF SOUTH BEND PETE BUTTIGIEG, MAYOR BOARD OF IC WORKS December 11, 2018 Ben Coleman Carahsoft Technology Corp. 1860 Michael Faraday Drive, Suite 100 Reston, VA 20190 RE: QPA Software Licensing Agreement Dear Mr. Coleman: PHONE 574/235-9251 FAX 574/235-9171 The Board of Public Works, at its meeting held on December 11, 2018, approved the above referenced agreement regarding licensing for ServiceNow IT service management in the amount of $48,202 per year, for three (3) years, plus $7,200 for training for a total agreement amount in the amount of $151,808.04. Enclosed please find a copy of the agreement for your records. If you have any further questions regarding this matter, please call this office at (574) 235- 9251. Sincerely, w „,�. ,,,�.. raw �. �..� _ �C�-��r--•�_ Linda M. Martin, Clerk Enclosure GARS^ A. GILOT SUZANNA M. FRITZBERG ELIZABETH A. MARADIK JAMES A. MUELLER THERESE J. DoRAU OU l � INTER -OFFICE MEMORANDUM 'jai Department of Innovation & Technology r r r ✓;ram " City of South Bend 227 W Jefferson Blvd TO: Board of Public Works, Linda Martin CC: Dan O'Connor, Michael Schmidt, Clara McDaniels, Benjamin Dougherty, Sandi Kennedy FROM: Shawn Delahanty SUBJECT: ServiceNow IT Service Management Platform DATE: 11/26/2018 Linda and Members of the Board We are submitting for review and approval the 3-year QPA (Indiana QPA 21441) licensing of ServiceNow. ServiceNow is a module -based IT Service Management platform that will help to provide a centralized service catalog for personnel to request technology services or information about applications and processes that are being used in the system, including costing. It will help to guide in the creation of and server as a repository of IT policy, standards, and SOPS. The solution we plan to implement will include the following components: • NOW Platform — Service Catalog and Portal, Peer benchmarks, Workflow • IT Service Management — Cost, Asset, Incident & Problem Mgmt • IT Operations Management — Service Mapping, Discovery, Cloud Mgmt, Event Mgmt • IT Business Management — Portfolio, Financial Modeling, Test Mgmt • Performance Analytics for IT The agreement is $48,202.68 per year for 3 years, plus $7200 for training and knowledge transfer ($151,808.04 Total over 3 years). We plan to work with ServiceNow to identify one of their channel partners to assist in the implementation of this solution. Once a partner is identified, we will request approval for the SOW and funding by the BOPW (slated for Q12019). Since this is a QPA purchase, the State of Indiana QPA (INDOT 1 _. /h.� ,gniis. ..Em05129- OOO.pdf and wL? 11A��rmw n� ,ggy/jR it a tsy`publw /jQ 1Z 0Q1.pdf), states that Indiana is the governing body and venue. Thank you. Shawn Delahanty (1)VE�RNMEIIN T - IIPII .III wE QLJOTATION �..L.,irl ,IIl,i i f�LI.I,,I d1111 i00 I ,I�.,I�I, ��fl,.,,ll�i,�, I190carahsluTt. T0Shawn Delahanty Director of Services City of South Bend, IN 227 W Jefferson Boulevard South Bend, IN Er"II9UANIL,o sdelahan@southbendin,gov DIL'INIE:j (574) 245-6205 "I E IR: N^J S Contract No: QPA #21441 Term: May 27, 2017 - May 31, 2021 Shipping Point: FOB Destination Credit Cards: VISA/MasterCard/AMEX Remit To: Same as Above Payment Terms: Net 35 (On Approved Credit) Cage Code: 1 P3C5 DUNS No: 088365767 Business Size: Other than Small Sales Tax May Apply Sales Tax May Apply 111INN:: I'SI:U, PART NO, IbT;i,L,roCRIP-11ION YEAR 'I. D UIf A 511Ta1INIlf' G 1 ServiceNow@ IT Service Management Professional - Fulfiller User - PROD09215 Start Date: 07/19/2019 End Date: 07/18/2020 2 ServiceNow@ ITOM Standard - Node (Monthly) - PROD03387 Start Date: 07/19/2019 End Date: 07/18/2020 3 ServiceNow@ IT Business Management - Planner - PROD02225 Start Date: 07/19/2019 End Date: 07/18/2020 4 ServiceNow@ Performance Analytics For IT Business Management - Application (per $1000 Subscription) (Monthly) - PROD02229 Start Date: 07/19/2019 End Date: 07/1812020 5 ServiceNow@ IT Business Management - Worker - PROD02224 Start Date: 07/19/2019 End Date: 07/18/2020 7l':AIFt 1 IJI,.IE AI"' SIT':IN INII SUB'] O TAI_. TRAHYII (:a . II Ull", /T.I. SII(i lNG 6 ServiceNowa Learning Credit ServiceNow Fundamentals (3 Days) - Public - 24 Learning Credits per Attendee - SNCLEARNCREDIT FITN::UI'i5: Ben Coleman Carahsoft Technology Corp. 1860 Michael Faraday Drive Suite 100 Reston, Virginia 20190 L.MAH Ben.Coleman@carahsoft.com PM-Bt"111' Et (703) 581-6604 FAX: (703) 871-8505 I)u urIE N0: OrLUGU"l"Ifii IC:'UA"I'E!' f),L➢S:V'TE EXPIRES: RFQ NO; sHIpPIIIIItlw; I0I`A11., PIR11CIf I" O TAL QUO l"' E Q U OTIE I°IFU,IICE 13576348 11 /14/2018 12/14/2018 GROUND $151,808.04 $151,808.04 T).UX L'XT NIiIUI;,;IDPRICE $107,25 OM 25 $32.175.00 $10,01 OM 100 $12,012.00 $53.63 OM 4 $2,574.24 $5537 OM 1 $669.24 $21 „45 OM 3 $772.20 $48, 202.68 $100,00 OM 72 $7,200.00 CONFIDENTIAL PAC3IC.'.. 1 of 3 U),I,.UO'PE IC:UA-II"If:: 11/14/2018 T),4.UO"TE IITCO: 13576348 servicemw LONE NO. PAIRf NO.. 7 �1 GOVI-RINNAENT- PRICE QUO °II`AT III O CAIRAI-MI 0I1"T 1" CII-INI IIL GY CORP 18,H1N1101Al I 1)1�1\11 I ',dill 100 RI �,i�C: IN, VIH; dNIA 0190 m lirp'lI I,/o q ,71 .I,`;rcgli I l ol', (l112) 8/:1 TI it l I R1 (888) 66(' 0RAI I WVVV,J l (+,R411`�01 f C011A I `iAl l ",1,� f; 11,�,1l,ll`. i 0" )/'I Dt:SCRU PTV ON QUOTIE PIYtUC TRANNUNG . DUIE A'F SIGNING SUBTO"rAL YEAR 2. Q`>CY F)fIENIDIED PFUCE $7,200.00 ServiceNow® IT Service $107.25 OM 25 $32,175.00 Management Professional - Fulfiller User - PROD09215 Start Date: 07/19/2020 End Date: 07/18/2021 ServiceNow® ITOM Standard - Node (Monthly) $10"01 OM 100 $12,012.00 - PROD03387 Start Date: 07/19/2020 End Date: 07/18/2021 9 ServiceNow® IT Business Management - $53.63 OM 4 Planner - PROD02225 Start Date: 07/19/2020 End Date: 07118/2021 10 ServiceNow® Performance Analytics For IT $55.77 OM 1 Business Management - Application (per $1000 Subscription) (Monthly) - PROD02229 Start Date: 07/19/2020 End Date: 07/18/2021 11 ServiceNow® IT Business Management - $21.45 OM 3 Worker - PROD02224 Start Date: 07/19/2020 End Date: 07/18/2021 YEAR 2 SUB "1"O"t'At.'. YEAR :3 12 ServiceNow® IT Service $107.25 OM 25 13 14 Management Professional - Fulfiller User - PROD09215 Start Date: 07/19/2021 End Date: 07/18/2022 $2, 574.24 $669.24 $772.20 $48,202.68 $32,175.00 ServiceNow® ITOM Standard - Node (Monthly) $10.01 OM 100 $12,012.00 Start Date: 07/19/2021 End Date: 07/1812022 ServiceNow® IT Business Management - $53.63 OM 4 $2,574.24 Planner - PROD02225 Start Date: 07/19/2021 End Date: 07/18/2022 15 ServiceNow® Performance Analytics For IT $55.77 OM 1 $669.24 Business Management - Application (per $1000 Subscription) (Monthly) - PROD02229 Start Date: 07/19/2021 End Date: 07/18/2022 16 ServiceNow® IT Business Management - $21.45 OM 3 $772,20 Worker - PROD02224 Start Date: 07/19/2021 F,nd Date. 07118/2022. YEAR 3 1mUK01i"7uL $48,20Z68 CGDADIIIIIIDIDEM III .L PAGE 2 of t,1t;1"t"'IF DA"1F; 11/14/2018 QUO NO: 13576348 servicemw GOVERNMENT - PRICE QUOTATION CARAHSOFT TECHNOLOGY CORP carahsoft. 1860 MICHAEL FARADAY DRIVE I SUITE 100 RESTON, VIRGINIA 20190 PHONE (703) 871-8500 1 FAX (703) 871-8505 TOLL FREE (888) 66CARAH WWW.CARAHSOFT. COM I SALES@CARAHSOFT.COM LINE NO. PART NO. DESCRIPTION QUOTE PRICE SUBTOTAL: TOTAL PRICE CITY EXTENDED PRICE $151,808.04 $151,808.04 TOTAL QUOTE: $151,808.04 Indiana QPA 21441 -License subscriptions are invoiced upon contract award -Learning credits and training fees are invoiced upon signature and are non-refundable -Learning credits and training courses expire 1 year after date of award. No refund or credit will be provided for unused credits and trainings. -Include the End -User contact information (i.e., the responsible party that manages the ServiceNow instance) on the PO to Carahsoft. -Subscription renewals are subject to an uplift not to exceed 10%. -Carahsoft and ServiceNow reserve the right to suspend access to the instance if payment is not made within payment terms End User License Agreement: hftps://www.carahsoft.com/Eula/ServiceNow 21�"' CONFIDENTIAL QUOTE DATE: 11/14/2018 PAGE 3 of 3 QUOTE NO: 13576348 BOARD OF PUBLIC WORKS AGENDA ITEM REVIEW REQUEST FORM Date 11/26/18 Name Shawn Delahanty Department Innovation & Tech BPW Date 12/11/18 Phone Extension 6205 Required Prior to Submittal to Board - — ------- . ..... Legal Attorney Name Kennedy Controller review is required for all Contracts $5,000.00 or more Controller Z and greater than one year in length per the City Purchasing Policy Purchasing Z Check the A Agreement Professional Services Bid Opening El Quote Opening ❑ Chg Order No. ❑ Ease./Encroach. Other: Company or Vendor Name New Vendor MBENVBE Contractor Project Name Project Number Funding Source Account No. Amount Terms of Contract Purpose/Description iropriate Item Typt�Rewired for All Submissions EJ Contract 0 Proposal El Addendum [-I Amendment F-1 Bid Award E] Req. to Advertise E] Title Sheet El Quote Award El C/O & PCA No, PCA Traffic Control FJ Resolution EJ Claim Required Information CarahSoft .. ..................................................... F] Yes [:1 If Yes, Approved by Purchasing ❑ No MBE Completed E-Verify Form Attached ❑ Yes WBE E] No ServiceNow IT Service Management Licensing IT Operating 279-0672-415.36-04 $48,202 per year for 3 years, _$7200 training ($151,808.04 total).,,.,,,,. ... . ................ 3 years licensing .... ... . ........ . ...... Licensing for ServiceNow IT Service Management Platform .......... . ....... ......... For Chaise Orders Only Amount of El increase $ ....... . .... ........ El Decrease $ Previous Amount Current Percent of Change: New Amount Total Percent of Change: Time Extension: Dispersal After Approval Copy Original E E] Shawn Delahanty El r-1 El n