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Home My WebLink AboutSession 9 - 2019 Budget - IT-Innovation-311 Call Center2019 Budget Presentation Innovation & Technology Department September 17, 2018 TABLE OF CONTENTS POWERPOINT PRESENTATION .................................................................................. 2-17 FUND 279 IT/INNOVATION/311 CALL CENTER ...................................................... 18-33 1 2019 Budget Department of Innovation & Technology Vision and Goals We empower an innovative workforce and a thriving community through technology, data, and strategic partnerships. •Gain efficiencies and transparency by continuing to centralize and allocate expenditures •Plan and invest for future success •Develop partnerships that continue to make South Bend competitive in a 21st century inclusive economy 2 Engaged Residents Economy of the Future Technology that Empowers ExternalInternal Services 311 Applications Infrastructure Business Analytics Civic Innovation Innovation and Technology 6 Divisions connecting Residents and Employees 3 Technology needs are rapidly changing: data, wireless, tablets 0 10 20 30 40 50 60 70 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 2017 2018 Tablets Added Each Quarter To Mobile Device Management Android Apple iOS $57,000 53% 2018-2019 Increase in Data Storage Increase in Cell Data $92,376* 25x 2018-2019 $26,433** 2018-2019 Increase From New Tablets * From $3,000 to $95,000 due to transfer to centralized accounting, and growth. ** Tablets for all department are now leased on 3 year cycles, this is the yearly payment only for new iPads. As we replace iPads this number will grow faster Street department crews and Mayor Pete using iPads and GIS to track leaf collection during fall 2017 4 Staff Changes: Supporting a Growing Need •Deputy Chief Technology Officer – Transfer of Director of Assets & Information Systems from Engineering. With an accelerating pace of the adoption of new technologies including GIS, mobile devices, and a larger number of systems to track assets, Innovation & Technology will centralize the work previously performed by the Director of Assets & Inventory this past year in public works in order to build technical capacity that benefits all departments. Transfer •GIS Specialist – With the large increase on the emphasis of data and GIS capabilities, this resource will help in the analysis of data, configuration and maintenance of GIS systems and will develop additional reporting and analytical tools. New Position Amount Department Usage Recurrent $112,450 Key Initiative Free Wifi - 5 New Sites in 2019 No $ 25,000 Key Initiative Digital Access Site Hardware No $ 40,000 Key Initiative SB Academy Yes $150,000 PD Body and dash cameras .Yes $24,089 All Depts Tablets (iPads)Yes $ 25,000 Internal IT HardDrive Imaging Solution No $286,000 All Depts Asset and Permitting Mgmt. –CityWorks ~$42k $ 29,400 All Depts Enhanced Printing Solutions Yes $ 30,000 PD and FD Lexipol –Policy Management System Yes $ 52,116 All Depts New GIS Specialist Yes $ 9,340 PD and FD New Public Safety Inventory Mgmt Yes $ 19,912 All Depts Other new expenditures No $803,307 for New Expenditures Red denotes staff changes 5 Amount Dept Information $ 16,810 Fire Upgrades to Record Management System / Investigation $ 91,995 Police AFIS FingerPrint System Maintenance $ 21,600 All Departments GIS Environment - vCloud resources $ 76,311 All Departments Laserfiche Rio $ 13,000 All Departments Sophos Server Anti-Virus $ 25,000 VPA Recreation System Rectrac $244,716 for upgraded software Amount Dept Information $ 164,952 All Depts.Consolidated Computer Leases $ 83,692 All Depts.Consolidated Print Services $ 84,660 All Depts.Deputy CTO $ 80,700 Code Code Case Management - Accela $ 61,703 Century Center Infrastructure Specialist $ 54,100 DCI Business Analyst $ 45,000 All Departments HP 2019 Computer Replacements $ 43,000 PD and FD NetMotion $ 10,000 Water and Waste Water SCADA Lease $ 15,120 Century Center Century Center Software $ 28,347 All Depts Other Transfers $671,274 for transferred expenses Red denotes staff changes 6 Innovation & Technology Orange denotes new position Green denotes transfer Santiago Garces Chief Innovation Officer Brian Donoghue Director of Innovation Cynthia Simmons Director of 311 Center Cathleen Sutherland 311 Supervisor Billi Jo Mayfield 311 Customer Service Liason Jennifer Sabin 311 Customer Service Liaison Karina Carmona 311 Customer Service Liaison Kyle Shuppert 311 Customer Service Liaison II Maria Gonzalez 311 Customer Service Liaison Tamina Ewing 311 Customer Service Liason Dan O'Connor Chief Technology Officer Michael Sniadecki Director of Infrastructu re Jim Schrader Infrastructu re Specialist Sal Parisi Infrastructu re Manager Todd Dutoi Infrastructu re Specialist Rene Casiano Director of Applications John Lankowicz GIS/Data Manager Kheran Joseph Applications Developer Matt Coats Applications Developer Michael Kennel Applications Developer Shawn Delahanty Director of Services Ann Orr Services Specialist Sue Gerlach Service Manager Danielle Fulmer Director of Business Analytics Anna Kennedy Business Analyst Lucy Macfarlane Business Analyst Transfer Deputy CTO Vacancy GIS Senior Specialist Vacancies Business Analyst Vacancies Business Analyst Vacancy Manager of Applications Services Applications Infrastructure 311 Business Analytics Highlighting Success: CRM 2.0 311, Business Analytics, Applications 7 Residents Constituent Resource Management Work order & Financial Systems Lines of code written for 311 portal 3,710 Lines of code written for CRM 5,384 8 Results •CRM 2.0 lists actively used articles for the caller •Mapping is great •Prevents multiple service requests to department for same issue reported by multiple callers •Ability to touch multiple articles has been a real time saver (90% time reduction) •Easier to track •Much more user friendly •Can see call and pull up notes simultaneously •Great project management •Love the escalations and supervisor queue Highlighting Success:Digital Inclusion Services, Civic Innovation, Infrastructure 9 $200,000 per year Div. of Services identified in savings by centralizing telephone and internet bills in 2017 ternet bills in Savings enable Div. of Infrastructure to connect 22 City facilities and expand free Wi-Fi Map: Phase I of MetroNet Expansion to date Div. of Civic Innovation partnered with MetroNet and SJCP Libraries identifying $90,000 in philanthropic funding for digital access centers We have a digital access gap that prevents residents from connecting to lifelong learning and prosperity Residents lacking access to any high-speed Internet at home Residents lacking access to computers 10 CLICK.SB Bringing Technology and Connectivity Where People Live Map of areas within 15 minutes of a proposed Click.SB sites Color scale denotes percentage of households that are Low and Moderate Income, and the labels contain total LMI households Free Public Wi-Fi Hotspots: Investment Across the City City of South Bend’s Free Public Wi-Fi deployments began in 2015 through a partnership with the St. Joseph County Community Foundation, Enfocus, Metronet and a number of other contributing sponsors. In 2018, the Department of Innovation and Technology took over management of this Wi-Fi network and began expanding to fill gaps in coverage based on need, high foot traffic, and proximity to existing Metronet This investment and expansion will continue in 2019 11 Spotlight: SouthEastNeighborhood Park Based on resident feedback, interns from the Bowman Creek Educational Ecosystem worked this summer alongside the Metronet, DoIT’s Infrastructure Team, and community volunteers to bring solar-powered free Wi-Fi to the neighborhood park Highlighting Success:Bloomberg Grant I&T: Civic Innovation, Business Analytics DCI: Empowerment and Engagement 12 $100,000 from Bloomberg Philanthropies 12 pilots with Uber 4 employers 500+ shift workers 1 co-creation session The problem Reliable transportation is the primary barrier to stable employment for shift workers The solution Integrated on-demand transportation services as an employer-funded benefit for shift workers Pilot Program Results •All participants reported that the program made it easier to get to work •83% were able to work more hours •All were interested in participating again, and 83% would participate even if they paid $2 per ride •Participants were eight percentage points less likely to be absent and worked one additional hour per shift on average •Employers reported increased scheduling flexibility, decreased overtime costs and increased client satisfaction •Our four employer partners have committed to providing financial and operational support moving forward 13 Appendix A: Divisional Accomplishments and Project Status Recent Accomplishments •New Remote Management and patching tool implementation (N-Able) •Laserfiche –SBFD Inspection and Code Enforcement onboarded and scanning •2018 Deployment –180 PC/Laptops •Implemented new IVR monitoring tools Future Projects •Active Directory and File Rights review •Service Management Catalog and ITSM •Succession and Business Continuity Planning Current Projects •Print centralization -including print management, fax management, and rules-based routing •Workstation imaging tool •Microsoft 3 year Enterprise License Agreement •Century Center On-Boarding •Police reporting –Re-create all reports for public access requests Services Division 14 Recent Accomplishments Maintained and connected employees across 50+ facilities. Uptime continue to improve during this timeframe between this year and last year: Servers from 99.96 to 99.99 Network from 99.93 to 99.96 Optimized and invested in our fiber infrastructure. Phase One & more completed. Added: Central Fire, Fire Station #5, New Fire Station #4, Park Maint, Street Dept, Colfax Street Garage, Wayne Street Garage, Bldg Dept, MLK Center, & CBC Center MLK Center –Spark site & Wi-Fi Expansion. Connect new Fire Station 4 Continuing to improve security and reliability. Added: Cisco AMP Cisco Umbrella SOPHOS EndPoint New Wireless Infrastructures for Morris & SBPD ( Utility: In-Car/Body Cam Video). COSB/WWTP Migration to Cloud environment including Maximo. Future Projects Upgrade operating system of 22 critical servers from 2008R2 to 2016. Including Active Directory and ADFS servers Increase free wireless throughout the city for all residents and employees. Taking control of DTSB Wi-Fi. AFIS (Crime Lab) upgrade at SBPD. Continuing to improve & invest in security and reliability. Connect new and remodeled facilities: Fire Station #9 Howard Park Rec Erskine Golf Pro Data Migration: Prepare for exponential growth of data and storage needs. Ex. Police Migration, Century Center and Sewer’s videos. UPS upgrades: replace current aging device over next three years. Internal COSB Wireless refresh project. Technical Resource Center at Ignition Park. Current Projects Continuing to optimize and invest in our fiber infrastructure. Phase Two: Fire Station #10 Fire Station #8 Fire Station #7 Fire Station #3 Erskine Pro & Maint. Studebaker Pro & Maint. Working on solutions to increase Wireless Coverage throughout COSB including digital access sites. Charles Black Center - Spark site & Wi-Fi Expansion Parking Garages & Century Center Parking w/ MetroNet (Amano). Implementing COSB’s Enterprise Camera & Door Controller solutions to locations where needed: Central Fire Charles Black Center Century Center onboarding. Working with other depaetments including IT implementing their solutions. Infrastructure Division Recent Accomplishments Website launch CRM 2.0 launch CRM –Utility account integration CRM –311 portal article integration Software RFP, selection, and negotiations Finances and procurement Utility billing Solid Waste system integration Re-did utility account integration to keep processes running PSAP data clean-up Helping St. Joseph County with data clean- up and mapping Future Projects CRM service requests creationGathering prioritized City processes andcreating 311 service requests so 311 can use them to enter structure service requests Reworking portal to accept newly created service requests Identifying a security vendor to help 311 portal authentication process and issues before we launch Build data analytics ETL processes and machine learning models Solid Waste routing –computationally rerouting all master routes to realize savings Utility billing implementationData conversion and ETL processesIntegration 3rd party systems Finance and procurement implementationData conversion and ETL processesIntegration 3rd party systems Cityworks implementationsData conversion and ETL processesProcess configuration and creationIntegration 3rd party systems Current Projects Solid Waste system full uprade System will be upgraded to newest version, put on a faster server, and integration changed to latest version Kronos HRIS and payroll software data queries to do initial data load and testing Enterprise data analytics platform Finding a vendor to help build a data analytics environment to CRM knowledge management Changing the whole process and technology that manages the 311 portal articles and the approval process for it. Applications Division 15 Recent Accomplishments •Served four departments (Police, Fire, VPA, and Utility) in Stat meetings each quarter of 2018 •Project management for the launch of the new website •First annual Community Survey regarding resident perceptions and satisfaction with services •SB Academy classes on Excel and Process Improvement •Supported City Works pilot in Sewers •Supported VPA Facilities and Grounds division in process improvements •Randomized control trial of billing late notice in collaboration with the Utility Future Projects •Develop second tier of SB Stat services for departments not served by current program •Lead enterprise data management and data governance efforts •Work with Waze data to understand traffic patterns in South Bend •Support departments in creating Service Request intakes for website •Adobe Sign pilot with Council and Clerk’s’ Office •Assist VPA in measuring and tracking health of the park system •Offer additional SB Academy classes, such as Project Management, Power BI, and Human-Centered Design Current Projects •Introduction of new inter-departmental Neighborhood SB Stat meetings •Improvements to the Knowledge Management process and system •Comprehensive 311 dashboards •Annual report on Police recruiting •Helping VPA Recreation division develop goals and KPI(s) for the new Mobile Recreation Unit •Identify improvements to process for new address creation •Pilot of online work order repository for VPA Facilities and Grounds to enable a digital solution and better access to data •Build platform and dashboard for DCI to track investment incentives •Collaborations on data science and analytics projects with Notre Dame classes and professors Business Analytics Recent Accomplishments •1 to 5 ratio of external partnership contributions ($1,2 Million) •Launch of first CLICK SB site at Martin Luther Junior Community Center •Bloomberg Mayor’s Challenge Pilot Program •Secured funding for Drucker LifeLongLearning Initiative from Google.org and Wal-Mart Foundation Stage 1 •Secured SkillUpState ofIndiana Workforce Grant forLocal Innovation Network •Secured Cities of Service Grant for housing remediation •GCN's 2018 Government Innovation Award Future Plans •Development of programming for theTechnology Resource Center and Click SB sites •Working with St. Joseph Public Library to expand Downtown Free Wireless network to bridge digital divide •Working with local universities to provide mutually beneficial civic- applied projects •Working to coordinate engagements with national networks including MetroLab and Civic Analytics Network •Working closely with CoSB Business Development and Economic Empowerment to connect Workforce Development, Technology and Opportunity Current Projects & Grants •NSF PAWR: Advanced Wireless Testbed •CLICK SB second site at Charles Black Recreation Center •Bloomberg What Works Cities •Technology Resource Center •Kauffman Foundation Grant •Organization for Economic Co- operation and Development Grant •Large Regional Economic Development Grant •Working to secure funding for City of Lifelong Learning Initiative Stage 2 •IdeaWeek 2019 Civic Innovation Division 16 Recent Accomplishments Partnered with Neighborhood Code Enforcement Fielded over 755,000 calls since implementation 88,972 YTD (125,000 calls projected) Average handle time 74 seconds Handle ratio 97.8% Average hold time 10 seconds Entered 1750 service requests in new CRM since 7/30/18 Partnered with 13 City departments to date Assisted with extensive testing and implementation of CRM 2.0 Trained in Acella for Code Enforcement Trained in Elemos for Solid Waste Trained in NaviLine for Utilities Assisted Solid Waste during transition with 1648 online requests from 5/23-8/24 for: Extra Pick-up’s Yard Waste Extra Pick-up’s Yard Waste Container Requests Trash Container Requests All Container repairs Missed Trash Collection General Concerns Complaints Crew Reminders Liaisons certified in Customer Service, “Say This, Not That”, endorsed by the Association of Governmental Call Center Professionals Future Projects Will partner with Building Department Engage in Community Outreach Current Projects Preparing for Chat implementation for alternative communication channel Training with Animal Care and Control for Pet Point implementation which will provide direct dispatch from 311 to officers in the field to eliminate delayed reporting Assisting with 311 rebranding efforts 311 Customer Service Center 17 City of South Bend, Indiana 2019 Budget Fund 279 - IT / Innovation / 311 Call Center Fund Type Internal Service Funds Control City Funds 2018 2019 Budget 2016 2017 Amended 06/30/18 Proposed Forecast Variance % Actual Actual Budget Actual Budget 2020 2021 2022 2023 2018-2019 Change Revenue Interest Earnings - - 7,645 7,645 10,000 10,000 10,000 10,000 10,000 2,355 31% Donations - - 100,000 100,000 - - - - - (100,000) -100% Other Income - - 30,000 24,979 45,062 - - - - 15,062 50% Interfund Allocation Reimb 487,896 5,167,452 6,850,931 3,394,476 7,991,331 7,465,929 7,626,325 7,539,768 7,569,938 1,140,400 17% Transfers In - - - - - - - - - - - Total Revenue 487,896 5,167,452 6,988,576 3,527,100 8,046,393 7,475,929 7,636,325 7,549,768 7,579,938 1,057,817 15% Expenditures by Dept 311 Call Center 487,896 504,388 595,066 264,381 557,310 617,240 626,417 635,781 645,329 (37,756) -6% Innovation & Technology - 3,073,982 6,560,046 2,537,665 7,794,658 6,848,689 6,999,908 6,903,987 6,924,609 1,234,612 19% Total Expenditures 487,896 3,578,369 7,155,112 2,802,046 8,351,968 7,465,929 7,626,325 7,539,768 7,569,938 1,196,856 17% Expenditures by Type Personnel Salaries & Wages 319,674 1,358,197 1,629,235 754,126 1,942,598 1,981,343 2,020,864 2,061,176 2,102,293 313,363 19% Fringe Benefits 137,668 544,115 744,584 302,599 692,708 910,995 918,608 926,376 934,298 (51,876) -7% Total Personnel 457,342 1,902,312 2,373,819 1,056,725 2,635,306 2,892,338 2,939,472 2,987,552 3,036,591 261,487 11% Supplies 2,656 78,073 107,877 40,347 71,850 88,850 71,850 88,850 88,850 (36,027) -33% Services & Charges Professional Services - 302,765 1,462,278 445,190 1,067,434 722,750 722,750 752,750 722,750 (394,844) -27% Printing & Advertising - - 298 298 5,150 5,150 5,150 5,150 5,150 4,852 1628% Education & Training 2,033 12,788 75,939 11,720 77,900 77,900 77,900 77,900 77,900 1,961 3% Travel 6,836 30,823 58,692 7,339 27,110 29,110 29,110 29,110 29,110 (31,582) -54% Repairs & Maintenance 3,336 1,080,648 2,455,571 1,084,959 3,055,487 2,863,987 3,005,579 2,867,083 2,937,799 599,916 24% Other Interfund Allocations 11,352 24 144 72 352 352 352 352 352 208 144% Debt Service Principal - 136,360 189,900 55,199 350,403 329,988 323,684 284,956 228,679 160,503 85% Interest & Fees - 15,429 40,403 4,460 63,219 57,747 52,721 48,308 45,000 22,816 56% Grants & Subsidies - - - - - - - - - - - Insurance 1,896 4,560 5,067 2,532 6,433 6,433 6,433 6,433 6,433 1,366 27% Other Services & Charges 2,445 14,586 385,124 93,204 391,324 391,324 391,324 391,324 391,324 6,200 2% Transfers Out - - - - 600,000 - - - - 600,000 - Total Services & Charges 27,898 1,597,985 4,673,416 1,704,974 5,644,812 4,484,741 4,615,003 4,463,366 4,444,497 971,396 21% Capital - - - - - - - - - - - Total Expenditures 487,896 3,578,369 7,155,112 2,802,046 8,351,968 7,465,929 7,626,325 7,539,768 7,569,938 1,196,856 17% Net Surplus / (Deficit) - 1,589,083 (166,536) 725,054 (305,575) 10,000 10,000 10,000 10,000 Beginning Cash Balance - - 1,589,083 1,422,547 1,116,972 1,126,972 1,136,972 1,146,972 Cash Reserve Cash Adjustments - - - - - - - - Ending Cash Balance - 1,589,083 1,422,547 1,116,972 1,126,972 1,136,972 1,146,972 1,156,972 Cash Reserves Target - - - - - - - - Fund Purpose: Explanation of Revenue Sources: Explanation of Expenditures, Staffing, and Significant Changes/Variances: No reserve requirement This internal service fund tracks the revenues and expenditures of the Department of Innovation & Technology, which includes the 311 Call Center, Services, Infrastructure, Business Analytics, Applications, and Civic Innovation. The 311 Call Center was established to handle resident telephone calls in an efficient and effective manner. It provides residents with a "one-stop" shop to contact city departments with inquiries and service requests. Starting in 2017, IT Dept costs were moved to this fund. The IT Dept provides technical services to the various departments within the City. The Department of Innovation & Technology's goal is to empower an innovative workforce and a thriving community through technology, data, and strategic partnerships. Centralized IT: In 2019, the City continues to centralize IT expenditures from other departments. In the past, these consolidations have led to annual savings of over $300k as we gained visibility into underutilized services and assets. In 2019, an additional $671,000 of departmental costs are being charged to Fund 279 and allocated back to the respective departments. ERP Implementation: In 2019, $600,000 (from prior year reserves) will be transferred to COIT Fund 404 to cover the cost of the new enterprise resource planning (ERP) software implementation. The ERP implementation is estimated to cost $2.4 million over 5 years. Mayoral Initiatives: SBAcademy, the City’s training program, has trained employees in novel techniques that enable process improvements and other innovations that will continue to make government more efficient ($40k). IT is requesting funding to maintain and expand the quality of digital inclusion initiatives ($137k). CityWorks: In 2019, IT will continue to grow the enterprise work order, permits and licensing, and asset management system. In 2018, CityWorks was selected as the enterprise platform because it integrated well with GIS and had substantial adoption from similarly sized cities. Based on departmental demand, IT is requesting funding to onboard the Department of Community Investment (DCI), Parks Maintenance, Forestry, Traffic & Lighting, and the Street Dept. This fund receives revenue in the form of an interfund allocation. The cost of the 311 Call Center and the Department of Innovation & Technology is allocated between the City departments based on various criteria including number of devices, number of user licenses, departmental specific software renewal, and more. 18 City of South Bend, Indiana 2019 Budget Fund 279 - IT / Innovation / 311 Call Center Accomplishments, Goals, KPI's 2018 Accomplishments & Outcomes - - - - - - - - 2019 Department Goals & Objectives and Linkage to City Results - - - - - - - - - - - - - - - - - - - - - - Key Performance Indicators (KPI's) Measure Type 2017 Actual 2018 Estimated 2019 Target Long Term Goal - Infrastructure - server uptime Effectiveness 99.96% 99.99% 99.99% 100% - 311 Call Center - number of calls Output 125,057 125,000 130,000 150,000 - 311 Call Center - average hold time Efficiency 10 sec 10 sec 9 sec 7 sec Types: output, efficiency, effectiveness, quality, outcome, technology 2019 Significant Changes/Challenges/Opportunities - - Services Division: Saved money by participating in Quantity Purchase Agreements (QPAs): 2018 Deployment QPA Price = $199,153 vs. MSRP = $276,824 Infrastructure Division: Network is available and reliable Server Uptime: 99.989744% (39 Servers) (includes a SQL Test Server) Majority of downtime were planned outages from Microsoft patching). 311 Customer Service Center Users have software that supports their operation Business Analytics: Number of major projects currently active = 16 / Year-to-date number of projects completed = 25 Applications Division Infrastructure Division: The city is able to continue operations despite adverse events: Storage backed up – 72.5TB Applications Division: Number of enterprise applications =12 / number of stand-alone applications = 33 Attract talent to our department (internship and fellowship programs) Switch Uptime: 01/01/18 to 07/27/18 - Uptime for all of South Bend was 99.87293 which included both planned and unplanned outages which also included both the Great Flood and the Downtown Power Outage (Mi & LaSalle). Support all city locations with network (indoors and outdoors): continue MetroNet expansion project Develop and maintain strategic partnerships: Percentage of active partners <50% with an active project or joint proposal pending Problems are addressed on a first attempt 311 Call Center: Provide accurate and timely information to residents using Knowledge Based Articles Proactively plans with other departments for changing demand, adapting to seasonal and cyclical patterns in call volume The call center operates reliably and is available to residents Infrastructure Division: Percent completion of MetroNet expansion project: At end of 2017, 47% of the City locations were on Metronet. As of today, 63% of City’s locations are on the Metronet. These numbers are locations by BLDGs not Departments within. Residents and Departments are satisfied with the quality of the service Users are productive and safe as soon as they start work; Currently, all devices are patched within 60 days of a patch being available Business Analytics: Number of employees participating in SB Academy = 105 Civic Innovation Activate philanthropic and private investment in the City Services Division Account for resources in a timely manner when an employee leaves; Current average amount of time to collect devices after a separation = 2 wks There is a fast-growing demand for additional devices and software packages in support of the needs of the city departments. For instance, in July of 2018 the Police Body cameras and new in-car video system was implemented and has generated over 5 Tb of data with over 150 net new devices from body cameras alone. We see similar patterns in other departments with exponential adoption of iPads for field work, and sewer video being captured with the GraniteNet inspection software, see figure below to observe this exponential growth. This growth also translates to an increase in the amount of data, number of software packages, demands on IT resources, etc. We have accommodated the growth in demand for IT services without any significant increases to the IT staff by leveraging our vendors more, and gaining efficiencies in the management of IT. This growth strategy is at its limit. Sometime in the next few years, we recommend adding a Mobile Device Manager for the Services Group, adding a second Infrastructure Manager to increase capacity for security projects, an Applications Developer to maintain a growing number of enterprise systems, and potentially others. Technology increases productivity of the workforce and makes them more efficient. When we do a projection of benefits of new technology solutions, we assume the organization is going to maintain the same level of operation, so the new efficiencies translate into cost savings. However, what we continue to find is that departments adjust their operations to increase the service levels or add new offerings. Changes in configuration are communicated to users in a timely fashion Infrastructure Division Business Analytics Ensure City employees know how to use data and innovative skills Continue process mapping and improving processes Continue to give departments clear and effective access to projects and complete those projects on time Work on building enterprise data dashboards All residents empowered with technologies: Free Wi-Fi, access centers, LRNG, City website Number of partners – 90 (30 New) Departments play an active role and ownership of the applications Appropriate applications provide solutions in a cost effective manner Integrations facilitate work in departments by making data available across departments and applications Data is available, searchable, and usable by internal and external customers Network is safe and secure: Continue to track Information Security GPA/ Risk Assessment 19 City of South Bend, Indiana 2019 Budget Fund 279 - IT / Innovation / 311 Call Center Staffing (Full-Time Employees only) 2018 2019 2017 Amended 06/30/18 Proposed Forecast Position (* New title or additional position)Actual Budget Actual Budget 2020 2021 2022 2023 Non-Bargaining 311 Call Center (0104) Director of 311 Customer Service 11111111 Supervisor - 311 Customer Service 11111111 311 Customer Service Liaison 34444444 311 Customer Service Liaison II 11111111 Information Technology /Innovation (0672) Chief Technology Officer 11111111 Chief Innovation Officer 11111111 Deputy Chief Technology Officer *00011111 Director of Infrastructure 11111111 Director of Applications 11111111 Director of Services 11111111 Director of Business Analytics 11111111 Director of Civic Innovation 01111111 Manager - Infrastructure 11111222 Manager - Applications 11011111 GIS Manager 11111111 Manager - Services 11111111 Manager - Mobile Devices 00000111 System Specialist III 01111111 Applications Developer 33333444 Specialist of Infrastructure 11111111 Specialist of Services 11111111 Business Analyst ** 33444444 GIS Specialist *** 00011111 Total Non-Bargaining 24 27 27 30 30 33 33 33 Total Full-Time Employees 24 27 27 30 30 33 33 33 Explain Significant Staffing Changes Below: * New position ** Correct the FTE's for Business Analysts, should have been 4 in 2018 *** Addition of GIS Technician position - GIS is critical for an increasing number of applications including the 911 CAD system, Code Enforcement, and Public Works Asset management. IT is requesting an FTE to support the increase on the emphasis of data and GIS capabilities. This resource will help in the analysis of data, configuration and maintenance of GIS systems and will develop additional reporting and analytical tools. 20 CITY OF SOUTH BENDEXPENDITURES2019 BUDGET201820182018 6/30/18 201920162017 Original Amended YTD YTD ProposedACCOUNT NUMBER ACCOUNT DESCRIPTIONActual Actual Budget Budget Actual Actual ExpendituresIT-INNOVATION-311 CENTER279-0104-413.10-01 SALARIED WAGES279,121 309,341 355,293 355,293 249,804 179,121 356,326LEVEL TEXTTEXT AMTBUDG TOTAL FTE - 71 DIRECTOR 311 CUSTOMER SERVICE76,4071 SUPERVISOR - 311 CUSTOMER SERVICE50,0814 311 CUSTOMER SERVICE LIASON @ $45,610182,4401 311 CUSTOMER SERVICE LIASON II47,398356,326279-0104-413.10-03 SEASONAL & INTERNS000000 5,300LEVEL TEXTTEXT AMTBUDG 311 INTERN - $11/HR FOR 12 WEEKS5,3005,300279-0104-413.10-04 EXTRA AND OVERTIME00005500279-0104-413.10-09 PERMANENT PART-TIME40,553 24,391 22,358 22,358 1,770 1,770 22,805LEVEL TEXTTEXT AMTBUDG 1 PART-TIME 311 CUSTOMER SERVICE LIASON22,80522,805279-0104-413.10-10 HIRING BONUS0 2,00000000279-0104-413.11-01 FICA - REGULAR24,297 24,955 28,891 28,891 18,347 13,261 29,510LEVEL TEXTTEXT AMTBUDG TOTAL WAGES X 7.65%29,510.10-01 SALARIED WAGES $356,326.10-03 SEASONAL/INTERNS $5,300.10-09 PERMANENT PART-TIME WAGES $22,805.11-24 CELL PHONE ALLOWANCE $1,32029,510279-0104-413.11-04 PERF - REGULAR31,892 33,826 39,793 39,793 25,972 18,651 40,056LEVEL TEXTTEXT AMTBUDG BENEFITED WAGES X 11.2%40,056.10-01 SALARIED WAGES $356,326.11-24 CELL PHONE ALLOWANCE $1,32040,056279-0104-413.11-07 UNEMPLOYMENT COMP456000000279-0104-413.11-08 HEALTH INSURANCE74,688 80,016 115,702 115,702 63,842 44,325 70,392LEVEL TEXTTEXT AMTBUDG HEALTH INSURANCE: 21 CITY OF SOUTH BENDEXPENDITURES2019 BUDGET201820182018 6/30/18 201920162017 Original Amended YTD YTD ProposedACCOUNT NUMBER ACCOUNT DESCRIPTIONActual Actual Budget Budget Actual Actual Expenditures$704.17 X 24 PAY PERIOD = $16,900 X 7 FTE118,3002019 HEALTH INSURANCE DEDUCTION - ONE TIME48,580-LONG TERM DISABILITY:$4.00 X 24 PAY PERIODS = $96 X 7 FTE67270,392279-0104-413.11-09 LIFE INSURANCE765750852852400300840LEVEL TEXTTEXT AMTBUDG $5 X 24 PAY PERIODS = $120 X 7 FTE840840279-0104-413.11-12 AUTO ALLOWANCE4,800000000279-0104-413.11-24 CELL PHONE ALLOWANCE770660660660440330 1,320LEVEL TEXTTEXT AMTBUDG $55PERMOX12MONTHSX2EMPLOYEES1,3201,320279-0104-413.11-29 PARENTAL LEAVE00945945627463891LEVEL TEXTTEXT AMTBUDG BENEFITED WAGES X 0.25%891.10-01 SALARIED WAGES $356,326891------------ ------------ ------------ ------------ ------------ ------------ ------------* PERSONNEL SERVICES457,342 475,939 564,494 564,494 361,257 258,221 527,440279-0104-413.21-02 PRINT SHOP3110010022100LEVEL TEXTTEXT AMTBUDG MAILING100100279-0104-413.21-03 C.S. OFFICE SUPPLIES22412225025055250LEVEL TEXTTEXT AMTBUDG OFFICE SUPPLIES FROM CENTRAL SERVICES250250279-0104-413.21-04 OFFICE SUPPLIES2,241 2,486 1,800 1,500 1,338906 1,500LEVEL TEXTTEXT AMTBUDG MISC OFFICE SUPPLIES1,5001,500279-0104-413.21-05 SMALL OFFICE EQUIPMENT188 3,228500 2,300 2,029 2,029022 CITY OF SOUTH BENDEXPENDITURES2019 BUDGET201820182018 6/30/18 201920162017 Original Amended YTD YTD ProposedACCOUNT NUMBER ACCOUNT DESCRIPTIONActual Actual Budget Budget Actual Actual Expenditures279-0104-413.22-61 PROMOTIONAL SUPPLIES0 1,996 2,000 2,460 1,319 1,2640------------ ------------ ------------ ------------ ------------ ------------ ------------* SUPPLIES2,656 7,833 4,650 6,610 4,693 4,207 1,850279-0104-413.31-71 CENTRAL STORES ALLOCATION024221449672352LEVEL TEXTTEXT AMTBUDG 2019 FIXED COST ALLOCATION - CENTRAL STORES352352279-0104-413.31-72 GIS ALLOCATION11,352000000279-0104-413.32-03 TRAVEL000000 8,550LEVEL TEXTTEXT AMTBUDG MEALS, MILEAGE, LODGING, ETC FOR CONFERENCES AND8,550TRAINING8,550279-0104-413.32-04 TELEPHONE2,160000000279-0104-413.32-21 TRAVEL - MILEAGE0146600600000279-0104-413.32-22 TRAVEL - AIRFARE1,365 5,113600 2,8005145140279-0104-413.32-23 TRAVEL - HOTEL4,591 6,033 5,400 5,4005445440279-0104-413.32-24 TRAVEL - MEALS7336827507501001000279-0104-413.32-25 TRAVEL - OTHER14763980067873730279-0104-413.33-03 PROMOTIONAL000000 5,150LEVEL TEXTTEXT AMTBUDG PROMOTION OF THE 311 CALL CENTER5,1505,150279-0104-413.34-02 LIABILITY INSURANCE1,896 1,428 1,251 1,251832624 1,668LEVEL TEXTTEXT AMTBUDG 2019 FIXED COST ALLOCATION - LIABILITY INSURANCE1,668DEPOSIT IN 226-0000-340.31-001,668279-0104-413.36-04 COMPUTER EQUIP R&M3,336000000279-0104-413.37-03 OFFICE SPACE0 2,400 2,000 2,000000279-0104-413.39-11 DUES & MEMBERSHIPS285030030000300LEVEL TEXTTEXT AMTBUDG 311 SYNERGY200AGCCP100300279-0104-413.39-70 EDUCATION & TRAINING2,033 4,150 12,000 10,0392727 12,000LEVEL TEXTTEXT AMT 23 CITY OF SOUTH BENDEXPENDITURES2019 BUDGET201820182018 6/30/18 201920162017 Original Amended YTD YTD ProposedACCOUNT NUMBER ACCOUNT DESCRIPTIONActual Actual Budget Budget Actual Actual ExpendituresBUDG 6 CLASSES AT $350 EACH12,00012,000------------ ------------ ------------ ------------ ------------ ------------ ------------* OTHER SERVICES & CHARGES27,898 20,615 23,723 23,962 2,186 1,954 28,020------------ ------------ ------------ ------------ ------------ ------------ ------------** 311 CALL CENTER487,896 504,387 592,867 595,066 368,136 264,381 557,310 24 CITY OF SOUTH BENDEXPENDITURES2019 BUDGET201820182018 6/30/18 201920162017 Original Amended YTD YTD ProposedACCOUNT NUMBER ACCOUNT DESCRIPTIONActual Actual Budget Budget Actual Actual Expenditures279-0672-415.10-01 SALARIED WAGES0 732,649 1,251,584 1,251,584 806,431 573,235 1,558,167LEVELTEXT AMTBUDG106,423106,42384,66076,40776,40776,40776,40776,40768,93268,93164,36161,70361,703170,68856,89656,896216,400TEXTTOTAL FTE - 231 CHIEF TECHNOLOGY OFFICER1 CHIEF INNOVATION OFFICER1 DEPUTY CHIEF TECHNOLOGY OFFICER 1 DIRECTOR OF INFRASTRUCTURE1 DIRECTOR OF APPLICATIONS1 DIRECTOR OF SERVICES1 DIRECTOR OF BUSINESS ANALYTICS1 DIRECTOR OF CIVIC INNOVATION1 MANAGER - INFRASTRUCTURE1 MANAGER - APPLICATIONS1 GIS MANAGER1 MANAGER-SERVICES1 SYSTEM SPECIALIST III3 APPLICATIONS DEVELOPERS @ $56,8961 SPECIALIST OF INFRASTRUCTURE1 SPECIALIST OF SERVICES4 BUSINESS ANALYSTS @ $54,1001 GIS SPECIALIST52,1161,558,167279-0672-415.10-09 PERMANENT PART-TIME0 2,54200000279-0672-415.11-01 FICA - REGULAR0 57,741 95,778 95,778 60,284 42,953 120,361LEVEL TEXTTEXT AMTBUDG TOTAL WAGES X 7.65%120,361.10-01 SALARIED WAGES $1,558,167.11-24 CELL PHONE ALLOWANCE $15,180120,361279-0672-415.11-04 PERF - REGULAR0 85,257 140,224 140,224 90,805 64,572 176,215LEVEL TEXTTEXT AMTBUDG BENEFITED WAGES X 11.2%176,215.10-01 SALARIED WAGES $1,558,167.11-24 CELL PHONE ALLOWANCE $15,180176,215279-0672-415.11-08 HEALTH INSURANCE0 176,359 307,995 307,995 161,637 112,340 231,288LEVEL TEXTTEXT AMTBUDG HEALTH INSURANCE:$704.17 X 24 PAY PERIOD = $16,900 X 23 FTE388,7002019 HEALTH INSURANCE DEDUCTION - ONE TIME159,620-LONG TERM DISABILITY: 25 CITY OF SOUTH BENDEXPENDITURES2019 BUDGET201820182018 6/30/18 201920162017 Original Amended YTD YTD ProposedACCOUNT NUMBER ACCOUNT DESCRIPTIONActual Actual Budget Budget Actual Actual Expenditures$4.00 X 24 PAY PERIODS = $96 X 23 FTE2,208231,288279-0672-415.11-09 LIFE INSURANCE0 1,465 1,374 2,205 1,535 1,065 2,760LEVEL TEXTTEXT AMTBUDG $5 X 24 PAY PERIODS = $120 X 23 FTE2,7602,760279-0672-415.11-24 CELL PHONE ALLOWANCE0 4,700 9,240 8,409 3,805 2,785 15,180LEVEL TEXTTEXT AMTBUDG $55 PER MO X 12 MONTHS X 23 EMPLOYEES15,18015,180279-0672-415.11-29 PARENTAL LEAVE00 3,130 3,130 2,103 1,555 3,895LEVEL TEXTTEXT AMTBUDG BENEFITED WAGES X 0.25%3,895.10-01 SALARIED WAGES $1,558,1673,895------------ ------------ ------------ ------------ ------------ ------------ ------------* PERSONNEL SERVICES0 1,060,713 1,809,325 1,809,325 1,126,600 798,505 2,107,866279-0672-415.21-04 OFFICE SUPPLIES0658003853850279-0672-415.21-05 SMALL OFFICE EQUIPMENT0 62,967 97,843 97,171 67,419 31,6600279-0672-415.22-60 COMPUTER SUPPLIES000000 70,000LEVEL TEXTTEXT AMTBUDG MISC PERIPHERALS20,000SOFTWARE PURCHASES25,000ETHERNET CABLING25,00070,000------------ ------------ ------------ ------------ ------------ ------------ ------------* SUPPLIES0 63,625 97,843 97,171 67,804 32,044 70,000279-0672-415.31-06 OTHER PROFESSIONAL SVCS0 264,961 1,209,300 1,336,645 510,495 362,347 1,067,434LEVEL TEXTTEXT AMTBUDG CITY SURVEY21,000SB ACADEMY40,000ENFOCUS INTERNS (INCLUDES 2 IT SUMMER INTERNS)45,500FREE WIFI100,000GIS PROFESSIONAL SERVICES50,000HR SCANNING11,800LEGACY VIDEO MAINTENANCE (PANASONIC, DIGITAL ALLY)5,00026 CITY OF SOUTH BENDEXPENDITURES2019 BUDGET201820182018 6/30/18 201920162017 Original Amended YTD YTD ProposedACCOUNT NUMBER ACCOUNT DESCRIPTIONActual Actual Budget Budget Actual Actual ExpendituresMETRONET BUILD OUT350,000MISC CONSULTANTS50,000MISC PROJECTS PRIORITIZED BY GOVERNANCE187,884NATIONAL NETWORK FOR SAFE COMMUNITIES25,000TESTING & IMPLEMENTATION SERVICES20,000RECTRAC CHANGES25,000NETWORK INFRASTRUCTURE & SECURITY UPGRADES80,000SUPPORT FOR MICROSOFT DYNAMICS CRM30,000WEBSITE HOSTING SUPPORT HOURS - CENTURY CENTER1,250WEBSITE MANAGEMENT (PATHFINDERS)25,0001,067,434279-0672-415.32-03 TRAVEL000000 18,560LEVEL TEXTTEXT AMTBUDG MILEAGE, MEALS, LODGING, ETC FOR CONFERENCES AND18,560TRAINING18,560279-0672-415.32-04 TELEPHONE0 11,987 382,824 382,824 150,847 93,204 391,024LEVEL TEXTTEXT AMTBUDG INTERNET BANDWIDTH25,800MORRIS DEDICATED BANDWIDTH2,450POLICE DEDICATED BANDWIDTH1,550CENTURY CENTER DEDICATED BANDWIDTH4,200LEGACY PHONE SERVICE & CIRCUITS240,000VOIP SERVICES117,024391,024279-0672-415.32-05 OTHER COMM/TRANS000 30,000 3,4921900279-0672-415.32-21 TRAVEL - MILEAGE0 2,349 1,000 1,0002531890279-0672-415.32-22 TRAVEL - AIRFARE0 3,620 5,900 5,804 2,947 2,9470279-0672-415.32-23 TRAVEL - HOTEL0 9,350 8,400 8,400 5,028 1,8020279-0672-415.32-24 TRAVEL - MEALS0 1,805 2,435 2,035 1,0131540279-0672-415.32-25 TRAVEL - OTHER0 1,010825 1,225 1,1638260279-0672-415.33-02 PUBLICATION LEGAL NOTICE0002982982980279-0672-415.34-02 LIABILITY INSURANCE0 3,132 3,816 3,816 2,544 1,908 4,765LEVEL TEXTTEXT AMTBUDG 2019 FIXED COST ALLOCATION - LIABILITY INSURANCE4,765DEPOSIT IN 226-0000-340.31-004,765279-0672-415.36-04 COMPUTER EQUIP R&M0 1,080,648 2,449,381 2,455,571 1,344,351 1,084,959 3,055,487LEVEL TEXTTEXT AMTBUDG Accela Licensing80,70027 CITY OF SOUTH BENDEXPENDITURES2019 BUDGET201820182018 6/30/18 201920162017 Original Amended YTD YTD ProposedACCOUNT NUMBER ACCOUNT DESCRIPTIONActual Actual Budget Budget Actual Actual ExpendituresAdobe33,202ADSI91,058AFIS91,995CityWorks286,000Cloud Data Storage and VM hosting164,000Data Plans Mifi/iPad95,976Dynamics 365 (CRM)60,000ELEMOS32,380GIS Enterprise Software51,000GIS Environment - vCloud resources21,600HelpDesk Support126,727Kronos286,678Laserfiche76,311Managed Print Services41,224Maximo47,941Microsoft 365 Licenses208,954Sungard (NaviLine)204,397Other services1,055,3443,055,487279-0672-415.37-11 CAPITAL LEASE PRINCIPAL0 136,360 181,339 114,888 75,653 55,1990279-0672-415.37-12 CAPITAL LEASE INTEREST0 15,429 39,776 29,392 7,235 4,4600279-0672-415.38-01 PRINCIPAL000 75,012 2,1170 350,403LEVEL TEXTTEXT AMTBUDG DS-136 2015 HP LEASE #82,144DS-138 2015 HP LEASE #920,986DS-143 2015 HP LEASE #11736DS-150 2016 HP LEASE #122,343DS-154 2016 VEHICLE/EQUIP LEASE #348,815DS-160 2017 HP LEASE #141,552DS-164 2017 HP LEASE #1617,732DS-167 2017 HP LEASE #152,169DS-170 2018 HP LEASE #172,013DS-171 2018 VEHICLE/EQUIP LEASE #1 - SCHED 1100,692DS-174 2018 HP LEASE #1846,344ANTICIPATED LEASES IN 2019104,877350,403279-0672-415.38-02 INTEREST000 11,0113060 63,219LEVEL TEXTTEXT AMTBUDG DS-136 2015 HP LEASE #823DS-138 2015 HP LEASE #9476DS-143 2015 HP LEASE #1117DS-150 2016 HP LEASE #12104DS-154 2016 VEHICLE/EQUIP LEASE #32,051DS-160 2017 HP LEASE #1414728 CITY OF SOUTH BENDEXPENDITURES2019 BUDGET201820182018 6/30/18 201920162017 Original Amended YTD YTD ProposedACCOUNT NUMBER ACCOUNT DESCRIPTIONActual Actual Budget Budget Actual Actual ExpendituresDS-164 2017 HP LEASE #162,259DS-167 2017 HP LEASE #15270DS-170 2018 HP LEASE #17309DS-171 2018 VEHICLE/EQUIP LEASE #1 - SCHED 113,395DS-174 2018 HP LEASE #189,215ANTICIPATED LEASES IN 201934,95363,219279-0672-415.39-30 GRANTS AND SUBSIDIES0000 25,00000279-0672-415.39-70 EDUCATION & TRAINING0 8,638 65,900 65,900 13,856 11,693 65,900LEVEL TEXTTEXT AMTBUDG MEETING/CONFERENCE FEES65,90065,900------------ ------------ ------------ ------------ ------------ ------------ ------------* OTHER SERVICES & CHARGES0 1,539,289 4,350,896 4,523,821 2,146,598 1,620,177 5,016,792279-0672-415.50-02 INTERFUND TRANSFER OUT000000 600,000LEVEL TEXTTEXT AMTBUDG 2019 TRANSFER TO 404-0000-392.00-00600,000TO COVER COST OF ERP SOFTWARE IMPLEMENTATION600,000------------ ------------ ------------ ------------ ------------ ------------ ------------* OTHER USES000000 600,000------------ ------------ ------------ ------------ ------------ ------------ ------------** INFORMATION TECHNOLOGY0 2,663,627 6,258,064 6,430,317 3,341,002 2,450,726 7,794,658 29 CITY OF SOUTH BENDEXPENDITURES2019 BUDGET201820182018 6/30/18 201920162017 Original Amended YTD YTD ProposedACCOUNT NUMBER ACCOUNT DESCRIPTIONActual Actual Budget Budget Actual Actual Expenditures279-0673-415.10-01 SALARIED WAGES0 268,77300000279-0673-415.10-10 HIRING BONUS0 18,50000000279-0673-415.11-01 FICA - REGULAR0 18,51800000279-0673-415.11-04 PERF - REGULAR0 27,12800000279-0673-415.11-08 HEALTH INSURANCE0 32,32000000279-0673-415.11-09 LIFE INSURANCE042000000------------ ------------ ------------ ------------ ------------ ------------ ------------* PERSONNEL SERVICES0 365,65900000279-0673-415.21-05 SMALL OFFICE EQUIPMENT0 6,6160 4,096 4,096 4,0960------------ ------------ ------------ ------------ ------------ ------------ ------------* SUPPLIES0 6,6160 4,096 4,096 4,0960279-0673-415.31-06 OTHER PROFESSIONAL SVCS0 37,8040 125,633 100,637 82,8430279-0673-415.32-21 TRAVEL - MILEAGE0600000279-0673-415.32-24 TRAVEL - MEALS03300000279-0673-415.32-25 TRAVEL - OTHER03700000279-0673-415.39-89 MISC CHARGES & SVCS019900000------------ ------------ ------------ ------------ ------------ ------------ ------------* OTHER SERVICES & CHARGES0 38,0790 125,633 100,637 82,8430------------ ------------ ------------ ------------ ------------ ------------ ------------** PERFORMANCE/INNOVATION0 410,3540 129,729 104,733 86,9390------------ ------------ ------------ ------------ ------------ ------------ ------------*** IT-INNOVATION-311 CENTER487,896 3,578,368 6,850,931 7,155,112 3,813,871 2,802,046 8,351,968 30 CITY OF SOUTH BENDREVENUE2019 BUDGET201820182018 6/30/18 201920162017 Original Amended YTD YTD EstimatedACCOUNT NUMBER ACCOUNT DESCRIPTIONActual Actual Budget Budget Actual Actual RevenueIT-INNOVATION-311 CENTER279-0000-361.00-00 INTEREST EARNINGS000 7,645 13,887 7,645 10,000LEVEL TEXTTEXT AMTBUDG 2019 ESTIMATE10,00010,000------------ ------------ ------------ ------------ ------------ ------------ ------------*000 7,645 13,887 7,645 10,000279-0000-367.60-00 MAYORS CHALLANGE AWARD000 100,000 100,000 100,0000------------ ------------ ------------ ------------ ------------ ------------ ------------*000 100,000 100,000 100,0000279-0000-380.10-13 TELEPHONE000 13,560 22,180 8,540 45,062LEVEL TEXTTEXT AMTBUDG ART MUSEUM $3,236.963,237STUDEBAKER MUSEUM $6,681.856,682ZOO $7,238.297,238SMG (CENTURY CENTER) $27,905.0627,905- Fax Services- Informacast Maintenance- Legacy Phone Service & Circuits/Long Distance- VoIP serviceBASED ON NUMBER OF DEVICES45,062279-0000-380.10-80 IT ALLOCATION FEE0 5,167,452 6,850,931 6,850,931 4,525,968 3,394,476 7,991,331LEVEL TEXTTEXT AMTBUDG 2019 FIXED COST ALLOCATION - IT AND 311 CALL CTR 7,991,331THE ALLOCATION COVERS THE COST OF THE IT DEPT AND311 CALL CENTER. THE ALLOCATIONS ARE CHARGED TODEPTS BASED MANY FACTORS INCLUDING # OF DEVICES,SOFTWARE LICENSES, 311 CALL CENTER RESPONSES,# OF USER LICENSES, ETC.7,991,331------------ ------------ ------------ ------------ ------------ ------------ ------------*0 5,167,452 6,850,931 6,864,491 4,548,148 3,403,016 8,036,393------------ ------------ ------------ ------------ ------------ ------------ ------------** IT-INNOVATION-311 CENTER0 5,167,452 6,850,931 6,972,136 4,662,035 3,510,661 8,046,393 31 CITY OF SOUTH BENDREVENUE2019 BUDGET201820182018 6/30/18 201920162017 Original Amended YTD YTD EstimatedACCOUNT NUMBER ACCOUNT DESCRIPTIONActual Actual Budget Budget Actual Actual Revenue279-0104-392.04-00 ADMINISTRATIVE COST487,897000000------------ ------------ ------------ ------------ ------------ ------------ ------------*487,897000000------------ ------------ ------------ ------------ ------------ ------------ ------------** 311 CALL CENTER487,89700000032 CITY OF SOUTH BENDREVENUE2019 BUDGET201820182018 6/30/18 201920162017 Original Amended YTD YTD EstimatedACCOUNT NUMBER ACCOUNT DESCRIPTIONActual Actual Budget Budget Actual Actual Revenue279-0672-380.10-99 MISC. REIMBURSEMENTS000 16,440 16,439 16,4390------------ ------------ ------------ ------------ ------------ ------------ ------------*000 16,440 16,439 16,4390------------ ------------ ------------ ------------ ------------ ------------ ------------** INFORMATION TECHNOLOGY000 16,440 16,439 16,4390------------ ------------ ------------ ------------ ------------ ------------ ------------*** IT-INNOVATION-311 CENTER487,897 5,167,452 6,850,931 6,988,576 4,678,474 3,527,100 8,046,393 33