HomeMy WebLinkAboutStatement of Work - Canon Solutions America - No Cost Upgrade to uniFlow Agreement from Corporate to Enterprise Licensing1316 COUN"l Y-CITY 13t MA)INO
227 W JFFF[--,R80N Bom,i,"vmu.)
Sol JTH BEND, INDI ANA 46601-1910
CITY OF SOUTH BEND PETE BUTTIGIEG, MAYOR
BOARD OF PUBLIC WORKS
August 28, 2018
Bob Polis
Canon Solutions America
One Canon Park
Melville, NY 11747
RE: Statement of Work
Dear Mr. Polis:
P1101,1i: 574/235-9251
FAX 574/ 235-9171
The Board of Public Works, at its meeting held on August 28, 2018, approved the above
referenced Statement of Work regarding a no cost upgrade to the uniFlow agreement from
corporate licensing to enterprise licensing
Enclosed please find the original of the statement of work for your signature. Please sign
and return the original agreement to our office and retain a copy for your records.
If you have any further questions regarding this matter, please call this office at (574) 235-
9251.
Sincerely,
Linda M. Martin, Clerk
Enclosure
GjArzy A. Gii.oi' SUZANNA M. Fiu'rziij',1R(.,, EuZABE-i'ii A. MARADIK JAMEs A. T] IER H'SEJ. DORAU
ID111011
VINWIN 9MIL"OHET4191f rm"Jamm
City of South Bend 227 W Jefferson Blvd
TO: Board of Public Works, Linda Martin
CC: Dan O'Connor, Jennifer Hockenhull, Michael Schmidt, Clara McDaniels, Benjamin
Dougherty, Sandi Kennedy
FROM: Shawn Delahanty
SUBJECT: Canon Uniflow Enterprise Licensing SOW
DATE: 8/13/2018
Linda and Members of the Board
The Board of Public Works approved a Unified Lease Agreement with Canon at the 7/24/2018 meeting.
The packet included the Statement of Work for Uniflow Corporate licensing. Canon has agreed to
upgrade the City of South Bend from the Corporate Licensing to Enterprise Licensing for the same cost
(there wills be no change to the approved dollar amount), which would result in added features. Since
the, licensing has changed, the attached SOW was revised.
Thank you.
Shawn Delahantyv
uniFLOW Project Implementation
Effective Date: 8/13/2018
SER-035 December 30, 2016
#1
UID: 9582116
Table mfContents
Document Revision History ...—....--_~.~.._.__.____---_'—._._.___—'—.__._..2
TechnicalReview ... ... ____ .... ............ ...... ..... ........ ............ ..--.......... ................................................. ...........................
2
1.OCompany Overview ..................................................................................................................................... 3
2.0 Project Implementation Overview ........ .......... ............ ............. ...... ...... .......... .................. ...... ...... ....
3
2.1Objectives ............. ............... .... ........................................ ........................................................................ ..............................
4
2.2 ProposedSolution _--.__._._____._.__._.._~.._..—._..—.--._--._.__._'—..4
2.3Client Environment for which the Solution isDesigned --.......................... ............... ... .................. ........
5
UserAccess .................. ................... ..................... ............................................................. ....................................................
5
Environment............................. .......... ............................................................ �������'���........... ...........
'5
Statistics......................... .... —.... ................................. ..... ..~................................ .......... .......................................... .....
.5
SecurePrint _'—._____.............................. ............................... ....................... ...................................................
8
RulesBased........ .............................................................. __........................ ___ ..... ___ .... ___ ....... .....
.6
[Locations] ............ .......... ....................................................... ..................................................... .........................................
6
.....'.....'..........'..^^..^^...^..........................'...........'.............'.....'....................'.....'..........'��'.....'.....'.....'���'g
2.4Project Stakebnkdero___.~.._.~.....~.~..--._._.__._—._.__.__._—__.__-1O
2.5 In -Scope Client Locations ........................................................................................................ ......................................
1O
3.0 Implementation and Deliverables .................................................. ....... ......... —........... ......................
11
3.1 Client's hnolenoeuLutimo Responsibilities ........... ............ ... ____ ............ .......... .................... ..............................
13
4.OuniFLDVVOperating System and Server Hardware Specifications ..............................................................
14
4.1 Op ................................................ ...... ........... _____...... .—................. .......
t4
4.2 Hardware. ...................................................................
4.3 Virtua1izytooPlatforms ......................................... ...................................................................................................
26
4.4 Required Software Components for uniF[Olm........ ...... .............................................................................
16
4.4.2 Database .......... ............ —........... .......................................................................................... I6
4.5 8ntbnnol Systems and Software that may be Required --.__.___._.__._.__._.—A7
4.5.1 LDAP................ ............ ........... .......... —....................................... —.................................... 17
4.5.2 Document Preview/Conversion ................................................................................................ 17
5.DPost- lmnieroemtabnoMaintenance and Support .......... ...... ............... ............................ .............. ... 18
5.1Additional Solution Support Options ............................ ................................................................... ....................... 1H
E1JSubscription Su000rtSorvicon---._.__._.__....~._~._______--.__-1D
�� ma�m�u��e�mmu��nm�������u����m m Page �~����=,=� whole orwpart without prior written consent ofCanon Solutions America, and shall not beduplicated or used in
c�v �umo�^��^ wwmeu,m»a**xany pu,om"omer�mnmaa/"ma�nonaauummAmeric
a's ret
urned
scnoas
upon request. December y0,zo10
5.1.2 Extended Solutions Support —Z4o7x365.... ................ —....... ............. ...................................... --................... l9
6.0Prwect Acceptance .... ._.................... ........... ........... ......... —_.................. —.................................. .... 2D
Termsand Conditions ...................................................................................... ....... _.......... --..... --.... 21
Termsand Conditions ........................................... .......... ..........._....................................... II
Amuoodbx A: Change Order Form .................... ........... .—.......................... ............ ....................................... 23
AomendbxB: Training Agenda .......... ......................................................... ............................. ...... ............... 24
Document Revision History
Version
Date
Description
Authored / Revised By
2
1.1
6/22/2018
Updated several sections of this document
Luke Currier
Revise 0
4
L4
8/6/2018!
Revised for additional devices added
Kirk Adikes
Technical Review
This document * the property of and uproprietary mCanon Solutions America. xunot mbe disclosed in Page
whole ormpart without prior written consent of �Camon Solutions America, and shall not beduplicated or used in
u�w�mm�� v»^^ �m/en,mxm*msany »o��emae,�mn�nmWa�Canon snww"�m°*�w^,~*�"/'*wmaw»,°^wm*^ pc�»»s
nm"rev"c,t, December r0,zg1a
1.0 Company Overview
Company Dame: City of South. Bend
Contact Name and Title: Don O'Connor, Chief Technology Officer
Company Address (Main location): 227 W. Jefferson Blvd., South Bend, IN, 46601.
Number of Locations: Oil
(provide details in Section 2.9)
Number of users related to the solution: 500
2.0 Project Implementation Overview
This Statement of Work ("SOW") outlines the parameters by which Canon Solutions America and its retained vendors
(together, "Canon Solutions America" or "CSA") will deliver to City of South. Bend ("Client" or "You") the work product for
Client Solution project implementation. These parameters include project scope, deliverables, assumptions and governing
work processes. As there are different parties involved with the implementation of this SOW, specific roles and responsibilities
are presented for each - Client and CSA. Client's acceptance of and agreement with this project is based on Client's execution
of the SOW's ProjectAeceptance (Section 6.0) and corresponding CSA Acquisition Agreement, (PLEASE NgTE. While CSA
offers various form contracts for the purchase/leasefacqu sition of solutions and equipment (e.g., Acquisition
Agreement, Unified Lease Agreement, Purchase and Maintenance Agreement), for purposes of this SOWeach is
considered an `Acquisition Agreement".) This SOW is valid for Sixty (60) days from effective date indicated on the cover
page and is only valid when accompanied by the corresponding CSA Acquisition Agreement #: 50846567
CSA estimates that the project implementation for Client will take approximately (5) days. The solution documented in this
SOW may be installed using Professional Services that are delivered, in whole or in part, via remote access. CSA will provide
the remote access method for this purpose - unless Client specifically chooses to provide the remote access method and CSA
agrees that the proposed method is suitable to the solution being implemented. If challenges are encountered using a Client
provided remote access method then additional Professional Services fees may be required to cover time expended to
overcome these challenges.
The estimated Professional Services time included for this project does not necessarily reflect contiguous work time by CSA,
but rather a complete start to finish estimate of the time required to implement the solution. Should CSA encounter prolonged
delays to the project timeline, changes to the scope, or outside factors that have a material impact on the implementation, CSA
may either present a Change Order (Appendix A) for the services and software needed to complete the implementation or
terminate the project altogether. Please note that if a Change Order is issued, Client may incur additional costs/fees; if
successful implementation is not possible, termination of the project will result in Client forfeiting solution implementation
and its associated Professional Services.
111, document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in Page 3
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANON SowPIM5AMEKA whole or fin part, for any purpose other than to evaluate Canon. Solutions America's proposal, and shall be returned SER-035CANON
upon request. December 30, 2016
2.1 Objectives
Following are the Client's objectives for this project:
• 1. Tracking copying and printing costs and usage
2. Routing print jobs effectively
3. Mobile Printing
2.2 Proposed Soluution.
The proposed solution will provide the following features and functionality to meet the Client's stated objectives:
• New uniFLOW Configuration
• uniFLOW Enterprise Edition
• Modules
1. Statistics
2. Mules Based Routing
3, Secure Printing
• Components
L SPP (Secure Public Printing) Device license for Canon MEAP, Quantity 42
2, Remote Print Server. Quantity: 2
3. File Format Conversion. Quantity: 1
4. SPP Device License for Compact MFP. Quantity: 12
Software Maintenance
1 year(s) of total software maintenance
Quantity
Item Code
Description
1
357513005
uniiFLOW Basic License (Enterprise Editions)
2
357513006
uniFLOW Standard Module (Enterprise Edition)
2
357513009
uniFLOW Remote Print Server (Enterprise Edition)
7
3575BO28
uniFLOW SPP (Secure Public Printing) Device License for Canon MEAD (1 Device)
1
3575Bb29
uniFLOW SPP (Secure Public Printing) Device License for Canon MEAP (110 Devices)
1
357513030
uniFLOW SPIP (Secure Public Printingi) Device License for Canon MEAP (25 Devices)
1
357513304
UNIFLOW (FILE FORMAT CONVERSION
12
3575B197
uniFLOW SPP Device License for Compact MFP (1 Device)
10,
1458V242
UNIFLOW IMPLEMENTATION SERVICES BY NCS ENGINEER
52
3575B353
UNIFLOW MICARD PLUS CARD READER
52
3575B508
USB EXTENSION CABLE FOR MICARD READER
1500
2861V998
HID MICROPROX TAG 1391 LSSMN H10301 FC 30 - BDG-1391
.. ..............._. ....__ _ _ __... _._. ___ __..__.__._.._._.._._ _..__..._........_.....
This document is the property of and its proprietary to Canon Solutions America. It is not to be disclosed In Page 4
l� whole or in part without prior written consent of Canon Solutions America, and shall not be dupilicated or used in
CANON SOWTIONSAMEKA who�ke or in part, for any (purpose other' than to evaluate Canon Solutions America's proposal, and shall be returned SEPt'035
upon request.. December 30, 2016
2.3 Client Environment for which the Solution is Designed.
The proposed solution is designed for following environment:
User Access
1. The user is defined locally via:
Active Directory
Pincode
2. The uniFLOW solution will require a onetime self -registration of the cards.
Environment
vo
uniFLOW 1 TRUE
SQL 1 TRUE
RPS 2 TRUE
1. Macs are authenticating to AD.
2. A failover or DR solution is required,
3. A test environment is not required.
4. The client has stated they use the following Directory Services: Active Directory
5. The uniFLOW Server SQL DB will he Local.
SWUSUCS
1. Devices that require reporting on:
- Canon Multifunction Printers
2. The following functions will be required to be reported on:
Copy
Print
3. The Client requires C price profiles to be created,.
4, The following level of reporting is required:
User
Group
Device
5, Client requires reporting on the following basis:
- Monthly
6, Client requires these reports to be distributed using:
- Email
i, Client requires reports in the following format,
_m-._.. ......... ._............ ..... ............. .... .. _.. _ ___ .......... _.. .... ....
Ca
This document is the property of and is proprietary to Canon solutions America. it is not to be disclosed in Page eJ
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANON soaurrONSAxmracA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned 38eC2`fi35
upon request. December 30, 2016
- PDF
Secure Print
1. uniFLOW Secure Print will use the following Page Description Languages (PDL):
- uniFLOW Universal Driver
2. uniFLOW Secure Printing is required for Macs and Mac computers authenticate into AD,
3. CRQM will be used with uniFLOW Secure Printing so that users can submit their print job from any location and
release their print job from any location configured with uniFLOW,
Rules Based Routine
OR/
Colored job =
Yes
Network SFP
Canon MFD
NOTE: Single Function Printers that need to function with uniFLOW Rules Based Routing need to have drivers and printers
tested to verify they are compatible with the system, Any Single Function Printers or print drivers tested that are not found
compatible with the uniFLOW Rules Based Routing will need to be excluded from the solution.
[Locations]
AMINI,STRATION BUILDING
227 W. Jefferson Blvd
South Bend, IN 46601
CENTRAL SERVICES
1045 W. Sample
South Bend, IN 46619
9 t.1 4 19 4:7-11 1.4 d iTI 14 L1 1111
1222 S. IMichigain St
South Bend, IN 46601
402 Martin Luther King Blvd
South Bend, IN 46601
4302 W. Western Ave.
South Bend, IIN 46601
This document is the property of and is proprietary to Canon Soiutlons America, It is not to be disclosed in
Page 6
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in SER-035
CANON SOILITIONSAMUCA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned
upon request, December 30, 2016
POLICE DEPARTMENT
701 W. Sample St
South Ben d, IN 46601
SOLID WASTE
3113 Riverside Dr.
South Bend, IN 46628
BUILDING DEPARTMENT
125 Lafayette Blvd,
South Bend, IN 46601
STREET DEPARTM11ENT
731 S. Lafayette Blvd
South Bend, IN 46601
WATER WORKS
915 S. Olive St.
South Bend, IN 46619
125 W. Colfax Ave.
South Bend, IN 46601
209 N. Main St. Suite 207
South Bend, IN 46601
321 E. Walter St.
South Bend, IN 46614
301 S. St, Louis
South Bend, IN 46617
MORRIS
C�4_ 110,11 This document 1, the property of and Is proprietary to Canon Solutions America. It is not to be disclosed in r 'I Page 7
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in SER-035
CAN014 501UTIONSAMUKA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shali be returned
upon request. December 30, 2016
211 N, Michigan St..
South, Bend, IN 46601
MIISC
319 N. Niles Ave
South Bend, IN 46617
1522 Linden Ave
South Bend, IN 46628
521 Eclipse PL.
South Bend, IN 46628
4040 Trade Iprive
South Bend, IN 46628
4200 Miami St.
South Bend, IN 46614
2569 Auten Road
South Bend, IN 46628
781 Calvert St.
South Bend, IN 46628
Additional Contacts
Director
of
Shawn Delahanty Services
574,245.62075
sdelahan@southbendin.gov
This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in Page 8
Ipp whole or in part without prior written consent: of Canon Soiutions America, and shall not be duplicated or used in
CANON SOWTIonSAdWEKA whale or in part„ for any purpose other than to evaluate Canon 50utions America's proposal, and shall be returned S6.R-03'S
upon request. December 30, 2016
[Devices]
MFP's
1
-110
Cation
W
IRADV6555
W,
X
PS
#I"10 ... .. ... ..... .
Canon
8
Canon
IRADVC5540
PS
Canon
2
Canon
IRADV4535
PS
Cation
4
Canon
IRADVC5550
PS
Cation
5
Canon
IRADV4525
PS
Cation
S
Canon
IRADV45,45
PS
Cation
6
Canon
IRADVC3525
PS
Cation
6
Canon
IRADVC5535
PS
Canon
S
Canon
IRADVC3530
PS
Canon
10
Canon
ICMF525DW
PCL
Canon
2
Canon
ICMF735CDW
PCL
Canon
C,LVjj()]jI This document is he property of and is proprietary to Canon Solutions America. it is not to be disclosed in Page 9
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in SER-035
CANON SM(NIONSAMEWCA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned
upon request. December 30, 2016
2.4 Project Stakeholders
The following table includes but is not intended to be an exclusive list of approved CSA and Client project stakeholders, The
parties may update the list of project Stakeholders from time to three as appropriate.
I Name I Title I Phone /Email I Function I
Bob Polls
aunt
A�coun
57+,3- 90
,
o, FuitOloni:as,tho accouhtnianager aDdprlmaly,
Executive
rpolls cs Xanon; I com
sales C
2.5 In -Scope Client Locations
This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in
Callon whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANON 501UTIONSAMERCA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned
upon request.
Page 10
SER-035
December 30, 2016
3.0 Implementation and Deliverables
The following describes the deliverables ("Deliverables"), to be provided under this SOW, and the implementation process and
its various stages ("Implementation"), to be used by CSA, and Client's responsibilities therefor.
# Description
1 Implementation Kickoff Meeting-,
1. Review and validate Client high level requirements and planned use of proposed solution,
2. Communicate and collect all required information, resources and access permissions needed for
successful solution implementation/Implementation completion with Client.
3. Identify the Subject Matter Experts (SMEs) and verify their availability; e.g. systems administrators,
data base administrators, network engineers, and end -users.
4. Schedule the implementation activities to minimize Client business disruptions.
2 Solution Installation and Configuration (Deliverable #1):
1, uniFLOW Server Installation with local SQL DB (not supported in Windows Server 2016):
Add 11S Role with required options for uniFLOW.
Add LPD/LPR if required (MAC printing or CRQM).
Disable Windows firewall or open required ports for uniFLOW.
Install uniFLOW,
2. Mobile Print. Conversion Software Per Server ADD -ON:
Customer must first install their full Microsoft Office Suite on any server requiring this feature.
Install and configure Neevia Document Converter.
3, RPS Installation:
Open specific uniFLOW ports if required.
Install RPS software (momaps,exe) on customer's print server.
Mote that a reboot of the print server is required.
Ensure connection to uniFLOW server and proper synchronization of RPS
4, RPS Printer Queue Creation:
Work with customer to establish a printer naming convention and connectivity strategy.
Install Canon and uniFLOW generic print drivers.
Create Windows printers and port connections.
5. LDAP Import connections:
Note: A domain\user service account with rights to bind to LDAP must be provided by customer.
This account's password can never change. Customer must provide all DNS of OUs containing user accounts for
import into uniFLOW. One connection for each OU will be created.
Create uniFLOW LDAP Connection to access a specific OU that contains user accounts.
Configure for servername/lP & username/password to bind to LDAP.
Determine and apply user object Filter needed to ensure only user accounts are imported.
Map LDAP attributes to uniFLOW field scheme as required.
Set static mappings if required to support overall design of system,
6. Reporting Task:
Configure a reporting task to generate a specific built-in uniFLOW Statistics report and email to customer defined
personnel.
SMB and FTP file transfers are also supported.
7. Secure Input Printers for PC:
This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in p�gQ 1
who%e or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANON s®ruiIoNSAMEAICA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned SER-035
upon request. December 30, 2016
Configure Secure Input Printer for PC users.
8, Secure Input Printers for MAC:
Configure uniFLOW Secure Input Printer for MAC users.
Customize workflow based upon how MAC users login to their MACS
and identify themselves to uniFLOW.
9, Secure Input Printers for Mobile Printing:
Configure uniFLOW Secure Input Printer for Mobile Printing.
Test configuration with Administrator,
10. Secure Output Printers:
Create uniFLOW Secure Output Printer.
11, Compact MFPs (Secure Print):
Note: There must be a person onsite at the CMFP device to test device login after the printer is configured in
uniFLOW.
Configure and activate CMFP device as secure output printer in uniFLOW.
12. Rules: Based Routing Printers:
Note: For Interactive routing or for post routing notification pop -ups, the uniFLOW client must be installed on
the end user's workstations.
Work with customer to define which from/to printer will have routing enabled.
Work with customer to determine under which Conditions (rules) the routing will take place.
Configure un1FLOW Rules Based routing Printer,
13. Interactive Rules Based Routing Printers:
Note, For Interactive routing or for post routing notification pop -tips, the uniFLOW client must be installed on
the end user's workstations.
Work with customer to define which from/to printer will have routing enabled.
14, uniFLOW Client Installation (PC)i;
Manual installation of tip to five (5) user's PC workstations (if required).
Train customer to deploy to other workstations during installation.
Generate uniFLOW client windows msi installer from automatic deployment.
Note: It is the customer's responsibility for installing via any automated method.
Manual installation of up to five (5) user's Mac workstations (if required),
Train customer to deploy to other Mac workstations during installation.
Note: For Interactive routing or for post routing notification pop -ups, the uniFLOW client must be installed on
the end user's Mac workstations.
15. MEAP Device Installation:
Installation of uniFLOW client and Login Manager on MEAP device,
Set other configurations of device as required for overall system design.
3 Solution Testing (Deliverable #2):
1. CSA will informally test and verify the functionality of the solution during installation and configuration.
NOTE: If Client requires their test plan to be utilized for the solution testing, then this plan must be
submitted to CSA for approval prior to signing this SOW (Section 6.0 Project Acceptance).
4 Training (Deliverable #3):
CSA will provide the following training related to this solution;
1, One (1) session of up to (1) hours of Administrator Training.
This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in Page 12
whole or in part without prior written consent of Canon Solutions America, and shall not The duplicated or used in SER-035
CANON SOMIONSAMERCA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shalil be returned
upon request. December 30,2016
2. One (1) session of up to (4) hours of End laser Training.
NOTE: Client staff who receive the End User Training will be responsible for training other staff within
the environment on the use of the solution.
NOTE; Training will be provided immediately following Solution Testing. Any request to post -pone the
Training by Client may be subject to a Change Order.
NOTE: Please see Appendix B of this SOW for the Training Agenda.
Documentation and Support Escalation (Deliverable #4)c
1. CSA will provide an Implementation Summary Report.
2, CSA will instruct Client on its Post-]mplementation Support escalation process (Section 5.0).
3.1 Client's Implementation Responsibilities
1, Client will participate in the reviews sessions and provide all required information and resources to make
timely and proper configuration decisions for the uniFLOW configuration to be implemented.
2. Client will make available to the implementation team all requited data and resources that are required to
import user information (user login, email address, cost center, etc.) to uniFLOW to configure for the client
environment.
3. Client will have all necessary hardware and systems patched with the latest software/firmware updates prior to
the beginning of the implementation.
4. Client will provide all necessary resources, personnel physical/network access, and associated permissions to
their systems, servers, f]rewalls, network infrastructure, and physical locations, as needed, in order to install
and configure the proposed solution in a timely fashion and in accordance with the agreed upon project
timeline.
S. Client is responsible for the installation, configuration, and utilization of any anti -virus or malware software on
the systems/servers that they will provide for the proposed solution.
6. Client is responsible for the installation, configuration, and utilization of any backup or disaster recovery
software on the systems/servers that they will provide for the proposed solution.
7. Client is responsible to ensure all users that are to use this uniFLOW solution are resident in Active Directory
and uniFLOW will authenticate users to Active Directory.
8. Client is responsible to ensure all Windows client systems will require users to log in and authenticate via Active
Directory,
9. Client will allocate and schedule staff who are to receive the uniFLOW Training,
NOTE: If needed, Client will be responsible for reserving any required resources to conduct the training
session(s) [ex. physical space/room(s), telephone, physical/network access]
10. Client will accept CSA's testing procedures as satisfactory to evaluate the functionality of the solution -
otherwise the Client will provide testing procedures it plans to use during this project.
11. NOTE: Any testing procedure required to be used by the Client will need to he reviewed and accepted by
CSA prior to signing and executing this SOW document.
„„m This document is the property of and is proprietary to Canon Solutions America. It is not to ibe disclosed in Page 13
,. ' ClAilll whole or in part without prior written consent of Canon Solutions America, and shall not be dupkated or used in
CANON sotun�nNS AMrRICA.. whole or in part, for any purpose � other than to evaluate Canon Solutions America's proposals, and shall) be returned 3EFi-03S'
upon request. December 30, 2016
4.0 uniFLOW Operating System and Server Hardware Specifications
faRequirement for Dedicated Servers
The uniFLOW Server and uniFLOW Remote Print Servers (RPS) are required to be installed on
dedicated systems (physical or virtual) running a suitable Windows Server operating system, The
physical server or virtual machine (VM) to which the uniFLOW Serverand uniFLOW RPS software
is installed should not function as a domain controller, email server, database server, or other
server functionality - with the exception that the uniFLOW RPS software will be installed to a
server functioning as a print server for the environment.
4.1 Operating Systems
uniFLOW Hardware, Operating Systems, SQL Server, and LDAP Specifications
NOTF. The uniFLOWServer and all PilintServers inusthe dedicated to uniFLOW and printing operations
Hardware
Minimum:
Recommended:
Systems with a Dual Core CPU - xB6/x64 with a 3 GHz minimum
• Systems with a Multi Core CPU or Multiple Physical CPUs -
clock speed
x86/x64 with a 3 Gliz minimum clock speed
46B RAM
4GBRAM
• Minimum of500 GB of free disks ace
• Minimurn of800 GB of free disc space
Operating Systems
NOTF. Installation on an Active Directoty Domain Controller ISNOT supported
Windows Server 2008 R2
Windows Server 2012 R2
• Standard installation with a graphical user Interface
• Standard installation with a graphical user interface
Internet Explorer 11 or higher recommended
Internet Explorer 11 or higher recommended
Windows Server 2012
Windows Server 2016
• Standard installation with a graphical user interface
4 Standard installation with a graphical user interface
• Internet Explorer 10 or higher recommended
. ... ... . . . . . .............. . ...
0 Internet Explorer 11 or higher recommended
NOTE', Ifnot using SQL Express included with uniFLOW, one of the following is required to be provided by the customer.
SQL Server ntoy he an existing or netv hatonce, or inay he installed on the unIFLOWsevver if desired
• Microsoft SQL Server 2005 (Enterprise, Standard, Workgroup, Express)
• Microsoft SQL Server 2008 (Datacenter, Enterprise, Standard, Workgroup, Express)
• Microsoft SQL Server 2008 R2 (Datacenter, Enterprise, Standard, Workgroup, Express)
• Microsoft SQL Server 2012 (Business Intelligence, Enterprise, Standard, Express)
Microsoft SQL Server 2014 (Business Intelligence, Enterprise, Standard, Express)
Microsoft SQL Server 2016 (Enterprise, Standard, Express)
..... . ........... ... . ................. ....... . — ------
TNs document is the property of and is proprietary to Canon Solutions America. it is not to be disclosed in Page 14
Call on whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in SER-035
CANON 5QUTIONS AMFOCA whole or in part, for any purpose other than to evaluat�e Canon Solutions America's proposal, and shall be returned
upon request. December 30, 2016
LDAP
NOTE; 'The following LDAP servers have been tested in conjunction with unI LOW and are reconnnended.
Any other similar• sojtivare should work with unirLOW but crust be tested in advance
Microsoft Windows Active Directory LDAP
• Microsoft Windows Active Directory LDAP over SSL
• Novell NDS
*NOTE: It is recommended that new installations of the uniFLOW Server and uniFLOW Remote Print Server (RPS)
systems be installed on Windows Server 2008 R2 or newer Windows Server operating systems.
*NOTE: Existing installations of uniFLOW on Windows 20D08 may be upgraded without upgrading the underlying
Windows Server OS - as long as the resultant uniFLOW version supports the Windows Server OS to which it is
installed.
Internet Explorer 6 to 10 are ]mown to be compatible with uniFLOW.
However, as Microsoft has discontinued the support for these versions, NT-ware will no longer test
older Internet Explorer versions than Internet Explorer 11.
For more information, please refer to the white paper Software Compatibility List for N "-ware
Products (MOMKB-471) in the NT-ware Knowledgebase.
Please note that registration is required in order to access the NT-ware Knowledgebase.
4..2 Hardware
This topic describes the minimum recommended hardware requirements for the uniFLOW Server and the uniFLOW RP5.
Actual requirements will vary based on your system configuration and the applications and features you choose to install.
Processor performance is not only dependent on the clock frequency of the processor, but the number of cores and the size of
the processor cache. Disk space requirements for the system partition, mentioned below, are approximate recommendations
and include sufficient disk space only for operating system, uniFLOW installation, and runtirrre processing - not space for
storage of print or scan jobs long term.
Recommended hardware requirements when the solution configuration does include
uniFLOW Advanced Scanning:
• CPU:
o Multi Core CPU with a 1.5 GHz minimum clock speed based on MFD count as follows:
1- 50 MFDs (4 CPU)
50- 75 MFDs (6 CPU)
75 - 1.25 MFDs (8 CPU)
• RAM:
o 8 GB
• Hard Disk Drive:
o Minimum of 80 GB of free disk space
_... __ ... ....... .... .... -_,.
This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed m Page 15
whole or in part without prior written consent of Canon Solutions America, and shall not be dupaicated or used in
CANON. sotunoNSAMEWA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned SEi3-03S
upon request. December 30, 2016
4.3 Virtualization Platforms
uniFLOW supports the following Virtualization Platforms:
VMware vSphere
Microsoft Hyper-V
NOTE: If the Client wishes to have the uniFLOW Server and/or uniFLOW RPSs hosted on a Virtualization Platform
other than those listed above, then the Client must inform CSA of the Virtualization Platform that is intended to be
used (including software version information) prior to acceptance and execution of this SOW.
4.4 Required Software Components for uniFLOW
4.4.1 Microsoft.NET Framework
uniFLOW and the RPS require Microsoft.NET Framework 4.0 or higher, This applies to each Windows server system where
uniFLOW or the RPS are to be installed, If the required Microsoft NET Framework is not present on the system, the uniFLOW
installer automatically installs the necessary packages during the installation.
The automatic installation of the Microsoft .NIT Framework requires an internet connection.
4.4.2 Database
*NOTE: SQL Server 2008 R2 Express Edition is available as part of the uniFLOW software package and can be, installed
to function on the uniFLOW Server if required. SQL Server 2008 R2 Express Edition has the following limitations:
Maximum 10GB data size
Ability to utilize only I CPU
Ability to utilize only 1GB RAM
If the above noted limitations are too limiting for the uniFLOW configuration to be installed, a separate Microsoft SQL
Server is required.
For more information, please refer to the white paper Microsoft SQ1 Server Licensing (MOMKB-261)
in the NT-ware Knowledgebase.
Please note that registration is required in order to access the NT-ware Knowledgebase.
.. . ...... . ................................ . -.- ------
This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in Page 16
011 whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in SER-03S
CANON 501UPONSAKAEKA whole or in part, for any purpose other than to evacuate Canon Solutions America's proposal, and shall be returned
upon request. December 30, 2016
4.5 Optional Systems and Software that may be Required
4.5.1 LDAP
The following LDAP servers have been tested in conjunction with uniFLOW and are recommended by NT-ware -
if LDAP is to be used as part of the configuration.
Microsoft Active Directory (LDAP)
Microsoft Active Directory (LDAP over SSL)
Novell NDS
NOTE: If the Client wishes to have the uniFLOW Server and/or uniFLOW RPSs hosted on a Virtualization
Platform other than those listed above, then the Client roust inform CSA of the Virtualization Platform that
is intended to be used (including software version information) prior to acceptance and execution of this
sow.
NOTE: If any other LDAP server than those listed above is to be used with the uniFLOW configuration then
the Client needs to identify this and provide specific details of their LDAP server to validate it as
compatible to uniFLOW.
4.5.2 Document Preview/Conversion
PDF previews and document conversions, for example in workflows for Mobile Printing, require one of the
following software packages listed below - depending on the desired functionality:
uniFLOW File Format Conversion Option
uniFLOW job Conversion Instance 000
NOTE: The uniFLOW File Format Conversion Option requires third party software, such as Microsoft
Office, installed to the uniFLOW RPS where this option is to be installed and functional. If required, it is
the responsibility of the Client to provide the required third party software and its software license.
Cal I , This document is the property of and its proprietary to Canon Solutions America. It is not to be disclosed in 1�
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in Page
CANON soaunoNSAWWA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shalli be returned SER-035
upon request. December 30, 2016
5.0 Post -Implementation Maintenance and Support
The solution implemented by this SOW is transitioned to the Maintenance and Support stage upon completion of the
Deliverables (Section 3.0). CSA's Standard Solution Support program provides the ability to obtain support for the duration of
Client's software support contract by calling:
ITUrip, ".. rll-= Ig
1-800-355-1385
All requests for support MUST be initiated through the above CSA Help Desk 1-800# where initial troubleshooting and
diagnosis will be conducted by a Technical Support Technician. Standard Solution Support will provide the following:
0 Remote troubleshooting and diagnosis of error conditions and anomalies
Incident escalation to appropriate support and engineering resources within CSA and its partners
• Software Bug Fix/Hotfix (Remote Implementation included)
• Software version update (implementation not included)
If troubleshooting by a Technical Support Technician determines that onsite support is required to remediate the reported
incident, then CSA can escalate the incident to have an Implementation Engineer (local to the account) assist with the
resolution.
Any incidents identified as being caused by modifications to the environment (network, Operating System, or application -
including, but not limited to configuration changes, component upgrades, data modifications and hardware replacement) by
Client DURING or AFTER the initial solution implementation, either intentional or unintentional, may be billable and subject to
Professional Services fees to resolve the issue.
5.1 Additional Solution Support Options
In addition to the Standard Solution Support program mentioned above, CSA offers:
■ Subscription Support Services
■ Extended Solutions Support - 24x7x365
Information on these Support options is provided in the following sections below.
5. 1. 1 Subscription Support Services
Subscription Support Services is a program where Client pro -purchases Support Units (aka Unit Blocks) and consumes these
units when needed. Subscription Support Services can be used to have Canon Solution America personnel assist with the
following:
• Implementation of software version update
• Migration of software from one server/location to another
• Software configuration changes (including maintenance tasks)
• Additional Training (End -User or Administrative)
For more information on Subscription Support Services, please contact your Sales Representative. To initiate a Subscription
Support engagement, please contact the Canon Solutions Americas Help Desk.
NOTE: Professional Services delivered via Subscription Support Services may require an SOW to document the
services to be provided and the intended results.
This document is the property of and is proprietary to Canon Solutions America. It is, not to be disclosed in Page 18
Coalloin whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in SEIR-035
�CANON SM71ON5AMUKA whole or in part, for any purpose other than to evaluate Canon solutions America's proposal, and shall be returned
upon request. December 30, 2016
5.1.2 Extended Solutions Support - 24x7x365
Extended Solutions Support is a premium support offering available through CSA that enhances the Standard Solution Support
program (Section 5.0) to include 24x7x365 incident response, analysis, resolution, and/or escalation.
For more information on the Extended Solutions Support program, please contact your Sales Representative. To initiate an
Extended Solutions Support request, please contact the Canon Solutions Americas Help Desk.
This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in Page 19
C!Ian oil whole or in part without p6or written consent of Canon Solutions America, and shall not be duplicated or used in SER-035
CANG14 SOLUTIONSMARICA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned
upon request. December 30, 2016
6.0 Project Acceptance
Execution of signatures below by authorized representatives of Client and of CSA indicates acceptance of the terms of the SOW,
including its Terms and Conditions,
Client Acceptance
A4t4QyKJ)
Board of Pubiw. works
('itly nFlZm1fli Pond
Print Name
Canon Sointions America Acceptance
Signature
Print Name
Print Title
Date
Print Title
y of and is proprietary to Canon Solutions America, It is not to be disclosed in Page 20
(.-�a-non 'vhh`o'1e"'or' mirep"art' 'w`ith`o`u"t'prIor written consent of Canon SOutions America, and shall not be duplicated or used in
CANON SOWTIONSAMIRICA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned SER-035
upon request. December 30,2016
Terms and Conditions
1, Scope, Terms and Conditions
The following terms and conditions are applicable to the SOW between you („You" or. "Client") .and Canon Solutions America, Inc. ("CSA"), and supplement and
control the terms and conditions of the applicable CSA acquisition agreement (whether an "Acquisition Agreement", "Unified Lease Agreement", "Purchase and
Maintenance Agreement" or other, CSA agreement for the acquisition by purchase or lease of any Listed Item -- each, an "acquisition agreement"). For purposes
hereof, the SOW shall be deemed a "Listed Rom" under the acquisition agreement notwithstanding anything contained in the acquisition agreement to the
contrary. Equipment, hardware, software or comrsumables acquired from CSA in conjunction with the SOW may be governed by various acquisition agreements, but
not by the SOW; as such, Your payment and other obligations under such acquisition agreements are not dependent in any way upon CSA's performance of the
SOW.
2. Standard Implementation Assumptions
In order- to implennentsuccessm0y the SOW, CSA has relied upon and You hereby acknowledge these key assumptions:
a. Although CSA's implementation personnel may consist of CSA's authorized employees, retained third party vendors, or both, in any event CSA shall retain
sole responsibility to Client.
b. You will allow Implementation Stakeholders accompanied or badged access to the lmplementatioii-relevant areas. Except as otherwise set forth in the SOW,
CSA will perform the Implementation during CSA's normal business hours (8:30 AM to 5:00 PM (local tinge), Monday through Friday„ excluding CSA
holidays).
C. Implementation Stakeholders will have administrative access to all servers and domains necessary for the Implementation either directly Orly proxy.
d. with regard to any "shrink-wrap" or "click -wrap" acceptance required of an end user license agreement. ("EULA"), software as a service or other subscription
agreements ("SA") and/or software maintenance agreement ("SMA") for software associated with the SOW, You hereby authorize CSA to accept same on
Your behalf (e.,g., by clicking the "i ACCEPT„ button of the EULA, SA or SMA), and You agree to Comply with the terms of same. EULAs, SAs, and SMAs are
available at littp:/,less.csa.camioii.com/SMA-EULA.lititil
e. CSA will not be hable for any loss of data during or as a result of the Implementation. GSA assumes all data that could he affected by the Implementation has
been backed rip by Your and covered by Your recovery procedure.
f.. All software supplied by You for use in the Implementation is properly licensed to You,
g. Any changes to this SOW, including as to implementation outside of CSA's normal business hours, must be made in writing in accordance with Section 4
below and Appendix A (Change Order Form).
Ir. There is no connmitnrent for ongoing support expressed or implied by the SOW. Any additional requests for services after this Implementation's completion
may be subject to additional charges on a time and materials basis or may be the subject of an applicable software maintenance agreement or subscription
support services agrecinent.
I. Any work product not specifically listed in this SOW is considered out of scope. Services that are out of scope will be addressed through CSA's
Implementation change order procedure. (See. Section 4 below and Appendix A)
j. It is Client's responsibility ensure that its resources are capable and available to assist CSA during tare course of tine implementation to ensure timely
completion of the Deliverables. This includes but is not limited to Client personnel, resources for designing, building, testing, and implementing, and staff far
the training of personnel.
k. Client will assign a dedicated point of contact to act in the role of Implementation manager. He or she will work in tandem with CSA to facilitate
communication and proper execution throughout the lifecycle of the implementation,
I. If a change in resources is requited during the course of the Implementation, CSA will work with the Client's assigned Implementation manager to facilitate
the transition. CSA will ensure that resources with fire appropriate technical skill set will he properly aligned with the requirements of the engagement
nn. If stated in Implementation Stakeholders (Section 2.3), CSA will provide integral. Implementation management for the project or appropriate portion thereof.
rr. In cases where the required system Information is not available or able to he determined by Client resources, CSA will issue a Change Order to extend tine
requirements gathering activities to collect the required information.
o. Client will make all commercially reasonable attempts to respond to all requests for information in writing within two (2) business days.
p, If Client has its own process for managing change or otherwise is aware of'internal factors that might delay the completion of this Implementation, Client will
inform CSA prior to the initiation of this lmplemerrtation.
Changes in these assumptions may result in a scope change, which may eause You to Incur additional professional services fees or delays in the delivery schedule
3. Standard Dependencies and External Requirements
Deliverables mnay be predicated or) certain additional information, external deliverables or agreements. in order to succosslolly fulfill the requirements of the SOW,
additional required documentation (other than the acquisition agreement) are incorporated into and made part of the SOW. Where conflicts or, inconsistency
might exist between terms of the acquisition agreement and of the SOW, the terms ofthe SOW shall take precedence with respect to the Deliverables.
4. implementation Change Orden- Procedure
Once a change condition is identified, there are three (3) steps involved with Implementation Change Management:
a. You submittal ofChange Order form (Appendix A)
b. CSA's approval / rejection of the Change Order
C. Modification / Adjustment of implementation if required
The Change Order form is executed by You with CSA's assistance. CSA evaluates Change orders individually for, their overall impact on the Implementation's
constraints. CSA will work with Your Implementation manager to communicate these changes and acquire the required approvals for any costs related to Change
Orders. You acknowledge a Change Order is required far work perfornned outside of CSA's normal business hours, under the following conditions. (i) minimum
engagement of four (4) hours; (if) work typically billed in a minimum of one (1) hour increments; and (ili) hourly services billed at multiples of one and one-half
(1,Sx) for Mooday-Friday after-hours and double (2x) for Saturdays, Sundays and Holidays.
t, „, This document is the property of and is proprietary to Canon Solutions America, It is not to be disclosed in �ag
m whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANON 5OLUTIONSAMERJc.A whole or in part, for any purpose other than to evaluate Canon Solutions. America's proposal, and shall be returned SER-035
upon request. December 30, 2016
Terms and Conditions (Continued)
S. Completion Criteria
CSA will have fulfil led its obligations under the SOW when one (1) of the following first occurs:
a. CSA completes the Deliverables, or,
b. You terminate the SOW for reasons beyond tile control of CSA,
6. Implementation Fees
CSA will invoice You per the terms and conditions of the associated acquisition agreement. Tide parties acknowledge tine Project Implementation fee was
established oil the scope ofeffort presented to CSA during initial discovery discussions. In the event additional, material requirements are uncovered during the
detailed discovery Or Implementation execution, CSA will require a Change Order in accordance with Section 4 hereof and Appendix A (Change Order Form),
Period of Performance
The approximate time to complete the Implementation is an estimate and is subject to revision. Should CSA encounter challenges to the scope or outside factors
that have a material impact on the Implementation, CSA will present a Change Order for tine services and software needed to complete the Job in accordance with
Section 4 hercorand Appendix A (Change Order Form),
B. Implementation Scheduling & Change Policy
CSA will endeavor to work diligently with You to accommodate reasonable schedule requiremenLs. On -site work must be scheduled with a three (3) week
minlmum advance notice.
CSA recognises circumstances may arise necessitating the rescheduling of the SOW implementation. Schedule changes requested more than fifteen (15) business
days prior to the scheduled implementation date will be accommodated with no charge to You. As CSA must reserve engineering resources in anticipation of the
requested Implementation date, scheduling changes requested within fifteen (1,5) business days of the scheduled implementation date are subject to a fee of up to,
and including, the full cost of the associated professional service fees and travel costs.
9. Limited Warranty and Limitation ofl,iabil,ity
CSA makes no warranty for proper functioning of equiproentsupplied by You including, but not limited to: PCs, servers and networks
CSA makes no warranty for the proper functioning of your proprietary network, server or workstation software. Proprietary is defined for this purpose as
software packages that are not sold by CSA.
CSA warrants its workmanship on all installation services provided for a period of thirty (30) days frorn the date such services are rendered. This warranty
applies only to the original installation by CSA and does not include alterations or modifications initiated by You or failure of equipment not provided by CSA.
THE SERVICES PERFORMED UNDER THIS AGREEMENT ARE ADVISORY AND NO SPECIFIC RESULT IS ASSURED OR, GUARANTEED. CSA EXPRESSLY DISCLAIMS
ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE„ YOU
EXPRESSLY ACKNOWLEDGE THAT THE FURNISHING OF SERVICE UNDER THIS AGREEMENT DOES NOT ASSURE UNINTERRUPTED OPERATION AND USE OF
EQUIPMENT OR SOFTWARE, CSA SHALL NOT BE LIABLE FOR INJURY OR PROPERTY DAMAGE EXCEPT TO THE EXTENT CAUSED BY CSA"S NEGLIGENCE OR
WILLFULL MISCONDUCT. CSA SHALL NOT BE LIABLE FOR EXPENDITURES FOR SUBSTITUTE EQUIPMENT, SOFTWARE OR SERVICES, LOSS OF REVENUE OR
PROFIT, LOSS, CORRUPTION OR RELEASE OF DATA, FAILURETO REALIZE SAVINGS OR OTHER BENEFITS, STORAGE. CHARGES OR INCIDENTAL, SPECIAL,
PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, THIS SOW OR THE DELIVERABLES, REGARDLESS OF THE LEGAL
THEORY ON WHICH THECLAIM IS BASED AND EVEN IF CSA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
1.0. Disclaimer
This document is the property of and is proprietary to CSA. It is not to be disclosed. in whole or in part without prior written consent of CSA, and, shall not be
duplicated or used in whole or 1n part, for any purpose other than to evaluate CSA°s proposal, and shall be rent rned upon request.
Client./Customer Unitiad+ .a
This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in
whole or in part without, prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANON SOMONSAM WCA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned
upon request.
Page 22
SER-035
December 30, 2016
Appendix A: Change Order Form
Change Order # I Change Order Date
Change Requestor Information
Company Name
City of South Bend
Name & Title
Phone
Email
Description of Requested Change
NOTE: Change Orders must be reviewed and authorized by CNA for acceptance of the requested cliange. Unanges to the scope of
an implementation may require additional software components and/or Professional Services to make the requested change
operational - where this may result in additional costs.
Additional software components required: YesEl No Additional Professional Services required: Yes 11 No ID
Change Authorization Approval
Change authorized for City of South Bend by:
Print Name Print Title
Signature Date
Change authorized for Canon Solutions America, Inc. by:
Print Name Print Title
Signature Date
This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in Page 23
whale or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANON S(MUMNSAMEPICA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned SER-035
upon request. December 30, 2016
Appendix B: Training Agenda
Following is the training agenda to be provided for this solution:
Administrator Training will include the following:
• General administration of the uniFLOW system
• Adding / Deleting print devices
• Configuration and use of uniFLOW ,Secure Printing
• Configuration and use of uniFLOW Mobile Printing
• Report generation and distribution
• Backup of the uniFLOW system
End User Training will include the following:
• How to submit print jobs to uniFLOW Secure Printing
• How to login to the Canon MFD
• How to view / select / print / delete print jobs in process via uniFLOW Secure Printing
• How to submit and retrieve print jobs via email using uniFLOW Mobile Printing
• Flow to submit and retrieve print jobs via email using uniFLOW Mobile Printing for guests
• How to logout of the Canon MFD
NOTE: Client's staff who receives the End User Training will be responsible for training other staff within the
environment on the use of the solution.
This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in Page
"Clwhole or in part Mthout prior written consent of Canon Solutions America, and shall riot be duplicated or used in
24
CANON SotUTfoNSAMERICA, whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal,arid! shall be returned 5ER-0'35
upon request. December 30, 2016
Appendix C: Training Attendance Sheet
Training Type (End User or Administrator):
Trainer Name:
Training Date:
Attendee Name
Signature
1
2
3
4
S
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
This document is the property of and is proprietary to Canon Solution, America. It is not to be disclosed in
whole or in part without p6or written consent of Canon Solutions America, and shall not be duplicated or used in
CANON SOWIONS AMERICA whole or in part, for any purpose other than to evaluate Canon Solutlons America's proposal, and shall be resumed
upon request.
Page 25
SER-035
December 30, 2016
22
23
24
25
26
27
28
29
30
C 111,10 ......ent is the property of and is proprietary to Canon Solutions America. it is not to be disclosed in
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANON $01UPONSAWRICA, whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned
upon request.
Page 26
SER-035
December 30, 2016
BOARD OF PUBLIC WORKS
AGENDA ITEM REVIEW REQUEST FORM
Shawn Delahantv
Department Innovation & Tech
BPS/ Date 8/28/1 8 Phone Extension 6202
Re !red Prior to Submittal to Board
Legal Attorney Name Kennedy
Controller review is required for all Contracts $5,000.00 or more
Controller Z and greater than one year in length per the City Purchasing
Policy
LJ
Agreement
Ll Contract
H Proposal L] Addendum
El
Professional Services
El
Amendment
F-1 Bid Opening
❑
Bid Award
n Req. to Advertise El Title Sheet
n Quote Opening
❑ Quote Award
F-1
Chg Order No.
❑ C/O & PCA No.
F1 PCA
El
Ease./Encroach.
F-1 Traffic Control
El Resolution
F-1
Other:
F-1
Claim
Company or Vendor Name
New Vendor
MBEANBE Contractor
Project Name
Project Number
Canon
F-1 Yes
If Yes, Approved by Purchasing
U No
El MBE n BE Completed E-Verify Form Attached Nos
W
Uniflow Agreement — change from Corporate to Enterprise
Funding Source
IT Operating
Account No.
279-0672-415.36-04
Amount
Part of Canon Master Lease approved by BOPW on 7/24/18 —
a
roved amount of agreement not affected
Terms of Contract
Purpose/Description
Change
the licensing from Corporate to Enterprise
For Change Orders Only
Amount of El increase
$
El Decrease
$
Previous Amount
$
Current Percent of Change:
%
New Amount
$
Total Percent of Change:
%
Time Extension:
Dispersal After Approval
Copy Original
F-1 1-1
El F-1
F-1 El