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I
I
CANON SOWTIONS AMERICA
Canon Solutions America, Inc. ("CSA")
One Canon Park, Melville, NY 11747
MO) 613-2228 __9911
Customer ("You"); Customer Account:
Company: CITY OF SOUTH BEND
Address: 227 W. JEFFERSON BLVD
City: SOUTH BEND
County: ST JOSEPH
State: IN I Zip: 46601 1 Phone #: 574.245,6201
Email: do,connor@southbendln.gov
LEASE UPGRADE, TRADE-IN, RETURN OR BUY-OUT
REIMBURSEMENT ADDENDUM TO AGREEMENT #
S0849029,01. (the "AGREEMENT")
Page I of
Buy-out Reimbursement
$35,000,00 to be paid under the circumstances described in
Section I below.
Payable to: M You ❑ Canon Financial Services, Inc.
Reason for check Issuance: Ricoh Lease Payoff
Lease Upgrade or Buy-out Acknowledgement
If this transaction includes a lease upgrade or buy-out to be paid upon delivery and
acceptance of the Equipment listed on the Agreement, select one of the following:
Not Applicable
You will return the equipment to the leasing company according to the terms and
conditions of your lease agreement.
CSA will return the equipment to the leasing company per Section 2 below..
You will retain the equipment.
If so, will the equipment remain under a CSA Maintenance Agreement?
Yes 0 if yes, under an Existing Contract Ll or New Contract El No 0
GSA will pick up the equipment for Trade In.
List the leasing company and lease number associated
with any lease upgrade or buy-out.
g 0/,/ L p a T,
I
J
,Return i
M
-S
Please select one:
El Trade -In
Please note that any applicable trade-in credit is reflected in the periodic lease
payments or purchase price as specified in the Agreement.
Equipment Condition 0 Good Working condition [I As is condition
El Return Equipment to selected Leasing Company
El Canon Financial Services
F Return Equipment to CSA. Original Order Date
11
Pick -Up Information:
L1 Same Date as Delivery of Listed Items specified: on the Agreement.
F] Other Specified Date:
(but no longer than 30 days after delivery of Listed Items under Agreement)
Contact Name: Phone:
E-Mail:
Special Removal Instructions:
Return
Code
Item
Code
Description
Serial #
"Meter
Readfin
Equipment location, if
different than above
Contact Name &
Phone
Email
Alt, Pick
Up Date
_L
L
Return Codes: Trade-InJRD Return to CFS:R-CFS RetuirntoCSA:R-CSA.
You have agreed to acquire from CSA certain Listed Items pursuant to the Agreement. By your signature below, you agree to supplement the terms of the Agreement as follows:
1. If Buy Out Reimbursement is selected: The Buy -Out Reimbursement indicated above will be paid directly to the designated party by CSA upon installation and testing of the Listed Items and payment
to CSA (by you or by the Leasing Company) of the purchase price for the Listed Items. The Buy -Out Reimbursement will be paid for the sole purpose of reimbursement of early termination charges or fees
and associated expenses payable for (a) early termination of the base of the Trade-in or Return Equipment or for other equipment being replaced by the Listed items under the Agreement, (b) refinancing
the lease of other equipment or (c) preparation of the site for installation of Listed Items. You acknowledge and agree that CSNs financial obligation is limited to the Buy -Out Reimbursement amount, and
that you are responsible for any other obligations, including any charges which are not covered by the Buy -Out Reimbursement.
2. If Trade-in Equipment or Return to Leasing Company is selected: You hereby authorize CSA to pick up the Trade-in or Return Equipment listed above. You agree to pay CSKe removal charges if,
on the date specified above, the Trade-in or Return Equipment is unavailable for pickup and removal through no fault of CSA, Trade-in Equipment shall be conveyed to CSA, and (a) you represent that CSA
will receive good and marketable title to each unit of Trade-in Equipment, tee and clear of any and all liens and leasehold interests, (b) you warrant that the Trade-in Equipment will be delivered to CSA
(unless specified above that the trade-in is on an 'As Is' basis) in good working condition, reasonable wear and tear excepted, and (c) you shall make the Trade-in Equipment available for pickup by CSA
on the relevant date specified above. If you breach or fail to comply with any of the foregoing, CSA may, without limiting its other remedies under applicable law, return the Trade -In Equipment to you (at
your expense both for the return and the original pickup) and rescind, or require you to refund to GSA, promptly upon receipt of CSNs invoice, the full amount of any trade-in credit reflected in the Agreement
(which amount shall equal the fair market value of such Trade-in Equipment, as determined by CSA). Return Equfpmeni shall be shipped to the Leasing Company specified above, and CSR's sole obligation
is to use commercially reasonable efforts to pick-up and remove the Return Equipment and to arrange, on your behalf and at CSNs expense and risk (but only to the extent of obvious damage in transit),
for the shipment of the Return Equipment to the Leasing Company.
3. DATA. You acknowledge that the hard drives) on the Equipment, including attached devices, may retain images, content or other data that you may store for purposes of normal operation of the
Equipment ('Data). You acknowledge that CSA is not storing Data on behalf of you and that exposure or access to the Data by CSA, if any, is purely incidental to the services performed by CSA Neither
CSA nor any of their affiliates has an obligaton to erase or overwrite Dat1, a Equipment to CSA or any leasing company. You are solely responsible for: (i) your compliance Win
applicable law and legal requirements pertaining to data privacy, c 6 PrI n ctio and (0) all decisions related to erasing or overwriting Data. The terms of this section shall solely
', rM govern as to Data, notwithstanding that any provisions $16*4 Ase tall 2de to security or other agreement now or hereafter entered into between you and CSA could be
construed to apply to Data.
THIS ADDENDUM SHALL BECOME EFFECTIVE AT THE �WjE T 11 S-f�MAPNI�T BECAME EFFECTIVE IN ACCORDANCE WITH THE TERMS THEREOF. EXCEPT AS
A
SUPPLEMENTED HEREBY THE AGREEMENT S RE 11) 4 AND EFFECT.
Customers Authorized Signature Ra"
.... . .. ......
Printed Name I &I z! /4 mile, ( z/ /V Date
SLS-004B March 2018 CSA
Canon
CANON SOLUTIONS AMERICA
uniFLOW Project Implementation
Effective Date: 6/22/2018
SER-035 December 30, 2016
w
UID: 9S82116
Table of Contents
DocumentRevision History .... _............................................................................................................................................... 2
TechnicalReview ...................................................................................................... ......... ..~................................................... 2
1.8 Company Overview ....................................... ....................... ....... _—........... —.........................................
3
2.0 Project IOverview.... ............... _ .................... ........................................ ..... _ .... ... ......
3
2.1 Objectives ..................................................................................... .... .^.... .... ...... ...... .......... .................................. ........ 4
2.2Proposed Sok»Aom................................................... ................................................................ '....................................... 4
2.3Client Environment for which the Solution isDesigned ................................................................................. ...
5
UserAccess ................................................................................................... ~........ ................................. ......................................
G
Environment ............................................................... ...................................................................................................... ......
S
Statistics.................................................................................... .____ ..... ____ ..............................................................................
5
SecurePrint .'-----_----'----.'--~~....~.—......----_-_---._---.--._..—..........~..6
RulesBased................. ...... ._.._....—.._.............. ......................................................................................
6
[Devices] ---_--_-_-----._—'----_----.~~.....~_.—.._—'--._—__------_--'....~~6
2,4Project Stakeholders ............................... ...._..._...._......... ..............................................................................
7
2.5 Lu'Coopo Client Locations .............................................. -............................................................... ..........
7
3.0 Implementation and Deliverables ............................ --....................................... --.............. ...... —....
9
11CNeut's ImplementationKenpomabDides..................................................................................................................
11
4L0 uniFLOVVOperating 5ystem and Server Hardware Specifications ................... ..................... ....................
12
4`1 Operating Systems ................................... ................... ......................... ~.~..... ..... ....... ...................................
1%
4.2 Hardware_.....~—....~~.—.---'---_—_------'----._---........._---_--I3
4.3 Virtualization Platforms ........................................................................................ .~......_..........................
13
4.4 Required Software Components for noiFL0W.............................................................................................
14
4.4.1 K4icrusoft .NElFrmmewmrk--_----------_----_--.----_--------
14
4.4.2 Database ....................... --......................... ..................... .............. ......................................
14
43 Optional Systems and Software that may bcRequired .................................................. ____ ... ..............
15
4.5.1 LDAP........... ........ —_............... ...................... —........... ............. ....... ........ --........ ..........
15
4,5.2 Document Preview/Commem|oo........... ...... ................................................................ ..........
1S
5.0 Post -Implementation Maintenance and Support ............................ ................................................. —..
16,
5.1Additkooa Solution Support Options ...... —.....-...~~.......................................................................................
16
5.1.1Subscription Support Services ... ........ ....... ..._.................. ...........................................................................
16
This uo,"=°mum°property mand wproprietary mCanon Solutions America. xunot mueuisc�oaum pm�m1
wwmmm��wu�u prior written consent of Canon s�m�w xme���d��o^mbea"���a�u�a�
CANON SOLUTIONSAMMCA whole ^'/^part, for any purpose other than mevaluate Canon e"wor"America's proposal, amashall bereturned "="`"S
upon request. December a0,zmo
6.0 Project Acceptance..... ........... --- ......... -- ............................ ........... __ ........ ........................ ... 18
Termsand Conditions ...... ...... - ..................................... ........ .................................. .......... ..... -- 20
Terms and Conditions (Continued) ... ............ ...................... ........ ........ ........ ......... .................. ...... -- 21
Appendix A: Change Order Form ... ........ ........................................................... ............... 22
AppendixB: Training Agenda...........—........................................................................................................... 24
Appendix C: Training Attendance Sheet.. ....... .................. ..... -- .... ................. ........ ..... --- .... . 25
Document Revision History
version
Date
Description
Authored Revised By
A. ...... .
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Technical Review
Title
Date
Reviewers Name
Reviewers ID
(Typ.d N-- Digit.[ Sig-1--ly)
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Solutions Analyst
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This document is the property of and is proprietary to Canon Solutions America. It k not to be disclosed in Page 2
CIA11011 whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated' or used in
CANON SOMP044SAMFWA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned SER-035
upon request. December 30, 2016
1.0 Company Overview
Company [Name: City of South Fiend
Contact Name and Title: Don O'Connor, Chief Techriology Officer
Company Address (Main location): 227 W. Jefferson Blvd., South Bend, IN, 46601
Number of Locations: 40 1 Number of users related to the solution: 500
rF-1de dctans in. S-11— 2.5],
2.0 Project Imlrpielfinentation Overview
This Statement of Work ("SOW") outlines the parameters by which Canon Solutions America and its retained vendors
(together, "Canon Solutions America" or "GSA") will deliver to City of South Fiend ("Client" or "You") the work product for
Client Solution project implementation, These parameters include project scope, deliverables, assumptions and governing
work processes. As there are different parties involved with the implementation of this SOW, specific roles and responsibilities
are presented for each - Client and CSA. Client's acceptance of and agreement with this project is based on Client's execution
of the SOW"s Project Acceptance (Section 6.0) and corresponding CSA Acquisition Agreement. (J!LEASENQTEWhile CSA
offers various form contractsfor the, purchase%leasefacquisition of solutions and equipment (e.g., Acquisition
Agreement, Unified Lease Agreement, Purchase and Maintenance Agreement), for purposes of this SOW each is
considered an 'Acquisition Agreement".) This SOW is valid for Sixty (60) days from effective date indicated on the cover
page and is only valid when accompanied by the corresponding CSA Acquisition Agreement if: S0846 67
CSA estirnakes that the project implementation for Client will' take approximately (5) days. The solution documented in this
SOW may be installed using Professional Services that are delivered, in whole or in part, via remote access. CSA will provide
the remote access method for this purpose - unless Client specifically chooses to provide the remote access method and CSA
agrees that the proposed method is suitable to the solution being implemented. If challenges are encountered using a Client
provided remote access method then additional Professional Services fees may be required to cover thne expended to
overcome these challenges.
The estimated Professional Services time included for this project does not necessarily reflect contiguous work time by CSA,
but rather a complete start to finish estimate of the time required to implement the solution. Should CSA encounter prolonged
delays to the project timeline, changes to the scope, or outside factors that have a material impact on the implementation, CSA
may either present a Change Order (Appendix A) for the services and software needed to complete the implementation or
terminate the project altogether. Please note that if a Change Order- is issued, Client may incur- additional costs/fees; if
successful implementation is not possible, termination of the project will result in Client forfeiting, solution implementation
and its associated Professional Services.
This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in. Page 3
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
cuaomusaurionsanarvxA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned S'ER-035
upon request. December30, 2016
2.1 Objectives
Following are the Client's objectives for this project:
1. Tracking copying and printing costs and usage
2. Routing print jobs effectively
3. Mobile Printing
2.2 Proposed Solution
The proposed solution will provide the following features and functionality to meet the Client's stated objectives:
• New uniFLOW Configuration
• uniFLOW Corporate Edition
• Modules
1. Statistics
2. Rules Based Routing
I Secure Printing
0 Components
1, SPP (Secure Public Printing) Device License for Canon MEAP. Quantity: 39
2. Remote Print Server. Quantity: 2
3. File Format Conversion. Quantity: 1
4. SPP Device License for Compact MFP. Quantity: 9
* Software Maintenance
I year(s) of total software maintenance
Quantity
Item Code
Description
I
3575BO14
uniFLOW Basic License (Corporate Edition)
2
3575BO15
uniFLOW Standard Module (Corporate Edition)
2
3575BO18
uniFLOW Remote Print Server (Corporate Edition)
4
3575BO28
uniFLOW SPP (Secure Public Printing) Device License for Canon MEAP (1 Device)
1
35756029
uniFLOW SPP (Secure Public Printing) Device License for Canon MEAP (10 Devices)
1
3575BO30
uniFLOW SPP (Secure Public Printing) Device License for Canon MEAP (25 Devices)
1
357513304
UNIFLOW FILE FORMAT CONVERSION
9
357513197
uniFLOW SPP Device License for Compact MFP (1 Device)
10
1458V242
UNIFLOW IMPLEMENTATION SERVICES BY NCS ENGINEER
48
3575B353
UNIFLOW MICARD PLUS CARD READER
48
357513508
USB EXTEN&ION CABLE FOR MICARD READER
1500
2861V998
HID IMICROPROX TAG 1391 LSSMN HI 0301 FC 30, BDG-1 391
This document is the property of and is proprietary to Canon Solutions America, It is not to be disclosed in Page 4
whole or in part without prior written consent of Canon Solutions America, and snail not be duplicated or used in
CANONMUMMAMEWCA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned SER-035
upon request. December 30, 2016
2.3 Client Environment for which the Solution is Designed
The proposed solution is designed for following environment:
User Access
1. The user is defined locally via:
-Active Directory
- Pincode
2, The uniFLOW solution will require a onetime self -registration of the cards.
Environment
o
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Windows Server
TRUE
SQL.
1
Windows Server
TRUE
RPS
2
Windows Server
TRUE
1, Macs are authenticating to AD.
2. A failover or DR solution is required.
3. A test environment is not required.
4. The client has stated they use the fallowing Directory Services: Active Directory
S. The uniFLOW Server SQL. DE will be External to uniFLOi W.
Statistics
1. Devices that require reporting on:
- Canon Multifunction Printers
2, The following functions will be required to be reported on:
Copy
Print
3. The Client requires 2 price profiles to be created (Canon MFDs and network printers)
4. The following level of reporting is required:
User
Croup
Device
S. Client requires reporting on the following basis:
- Monthly
b. Client requires these reports to he distributed using:
- Entail
° , ,„ lloll This document is the property of and is proprietary to Canon Solutions America.. It is not to be disOosed in Page 5.
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used In
CANON stkunCNSAH6 WA whole or in part, for any purpose other than to evaluate Canon Solutions America'sproposal, and shall be returned SER-035
upon request. December 30, 2016
7. Client requires reports in the following format:
-PDF
1. uniFLOW Secure Print will use the following Page Description Languages (PDL).
Windows clients to use using PCL via the uniFLOW Universal Driver
Mac clients to use Postscript
2, uniFLOW Secure Printing is required for Macs and Mac computers authenticate into AD.
3. CRQM will be used with uniFLOW Secure Printing so that users can submit their print job from any location and
release their print job from any location configured with uniFLOW,
Rules Based Rouifng
NOTE: Single Function Printers that need to function with uniFLOW Rules Based Routing need to have drivers and printers
tested to verify they are compatible with the system. Any Single Function Printers or print drivers tested that are not found
compatible with the uniFLOW Rules Based Routing will need to be excluded from the solution.
Additional Contacts
Dev',oes
MFP's
1
Canon
IRADV6555
1/0
PS
Canon
B
Canon
IRADVC5540
PS
Canon
1
Canon.
IRADV4535
PS
Canon
3
Canon
IRADVC5550
PS
Canon
This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in Page 6
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
c,araonsorururnsAWrxw whole or in part, for any purpose other than reevaluate Canon Solutions America's proposal, and shall be returned SER-035
upon request. December 30, 2016
5
Canon
IRADV4525
PS
Canon
5
Canon
IRADV4545
PS
Canon
6
Canon
IRADVC3525
PS
Canon
6
Canon
IRADVC5535
PS
Canon
4
Canon
IRADVC3530
PS
Canon
9
Canon
ICMFS25DW
PCL
Canon
2.4 Project Stakeholders
The following table 'includes but is not intended to be an exclusive list of approved CSA .and Client project stakeholders, The
parties may update the list of project Stakeholders from time to time as appropriate.
Name
Title
phone Ismail
.Function
Bob Solis
Atc'mint
574314.90e6"
• Functions as the account imahager and primary
B �tecwtive
rpolls@csa;canon,com `
sales ctSntsdt ftir Cheiit"
To Be Determined
Project
To Be Determined
+ Assumes daily responsibility for the activities of
Manager
the CSA resources and serve as the primary
liaison for communication and management
► Develops and maintains the Implementation
plan, manages issues, provides time and labor
cost estimates, and maintains staffing at proper
levels
To Be Determined
Implementation
To,Be Determined
& Lead implementation contactwho is responsible ;
Engineer
for the implementation, testing, and training of
the solution
Don. O'Connor
Chief
574.245,6201
• Primary Client contact
Technology
Officer
docoilnor@southbendin.gov
Shawn Delahautwy
Director of
574.245,6205
® Client IT contact
Services
sdelahan@so uthbendin,gov
2.5 In -Scope Client Locations
Location Name
Locations Address
Notes
Administration Building
227 W. Jefferson Blvd
South Benda IN 46601
CENTRAL SERVICES
1045 W. Sample
South Bend, IN 46619
C>ihis document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in Page 7
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANON 500A 115A UZKA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned StR-035
upon request. December 30, 2016
FIRE DEPARTMENT
1222 S. Michigan St
South Bend, IN 46601
402 Martin Luther King Blvd
South Bend, IN 46601
4302 W. Western Ave.
South Bend, IN 46601
TMENT,� is
On-'
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7fI�"W"W4,
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SOLID WASTE'
311.3 Riverside Dr.
South Bend, IN 46628
B U1 LD 1N Gb EPA k/TME N
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wo R V
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pw
-wh
STREET DEPARTMENT
731 S. Lafayette Blvd
South Bend, IN 46601
....................
N
ME A
F
PARKS DEPARTMENT
321 E. Walter St
South Bend, IN 46614
301 S. St. Louis
South Bend, IN 46617
....
. ....
-
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g
IF
.
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MISC
319 N. Niles Ave
South Bend, IN 46617
1522 Linden Ave
South Bend, IN 46628
521 Eclipse PL.
South Bend, IN 46628
4040 Trade Drive
South Bend, IN 46628
4200 Miami St.
South Bend, IN 46614
2569 Auten Road
South Bend, IN 46628
781 Calvert St.
South Bend, IN 46628
a, 1011 This document is the property of and is proprietary to Cannon Solutions America. It is not to be disclosed in Page 8
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANCM 501UH016AWNCA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned SER-035
upon request. December 30, 2016
3.0 Implementation and.. Deliverables
The following describes the deliverables ("Deliverables") to be provided under this SOW, and the implementation process and
its various stages ("Implementation"), to be used by CSA, and Client's responsibilities therefor.
# Description
1 Implementation Kickoff Meeting:
1. Review and validate Client high level requirements and planned use of proposed solution.
2. Communicate and collect all required information, resources and access permissions needed for
successful solution implementation/Implementation completion with Client.
3. Identify the Subject Matter Experts (SMES) and verify their availability, e.g. systems administrators,
data base administrators, network engineers, and end -users.
4, Schedule the implementation activities to minimize Client business disruptions.
2 Solution installation and Configuration (Deliverable #1).-
1. uniFLOW Server Installation with and external. SQL DB:
Add IIS Role with required options for uniFLOW.
Add LPD/LPR if required (MAC printing or CRQM).
Disable Windows Firewall or open required ports for uniFLOW.
Install uniFLOW.
2. Mobile Print/Web Submission Conversion Software Per Server ADD -ON:
11 Customer must first install their full Microsoft Office 'Suite on any server requiring this feature.
Install and configure Neevia Document Converter.
Install Foxit Reader..
3. RPS Installation (Two RPSs configured using uniFLOW Resiliency):
Open specific uniFLOW ports if required.
Install RPS software (momaps.exe) on customer's print server.
Nate that a reboot of the print server is required.
Ensure connection to uniFLOW server and proper synchronization of RPS
4. RPS Printer Queue Creation:
Work with customer to establish a printer naming convention and connectivity strategy.
Install Canon model specific and uniFLOW genetic print drivers.
Create Windows printers and port connections.
S. LDAP Import connections:
Note: A dotnain'\user service account with rights to bind to LDAP must be provided by customer.
This account's password can never change. Customer must provide all DNs of OUs containing user accounts for
import into uniFLOW. One connection for each OU will be created.
Create uniFL.OW LDAP Connection to access a specific OU that contains user accounts.
Configure for servername/lP & username/password to bind to LDAP.
Determine and apply user object filter needed to ensure only user accounts are imported.
Map LDAP attributes to uniFLOW field scheme as required.
Set static mappings if required to support overall design of system.
6. Reporting Task:
Configure a reporting task to generate a specific built-in uniFLOW Statistics report and email to customer defined
personnel.
SMB and FTP file transfers are also supported.
p I�� This document is the property of and its proprietary to Canon Solutions America. It is not to be disclosed in Page 9
„„4 a whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANON scxvaionsAMEMA. whole or inpart, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned SER-035
upon request. 0ecember 30, 2016
7. Secure Input Printers for PC:
Configure Secure Input Printer for PC users.
8, Secure Input Printers for MAC:
Configure uniFLOW Secure Input Printer for MAC users,
Customize workflow based upon how MAC users login to their MACS
and identify themselves to uniFLOW,
9. Secure Input Printers for Mobile Printing:
Configure uniFLOW Secure Input Printer for Mobile Printing.
Test configuration with Administrator.
10. Secure Output Printers:
Create uniFLOW Secure Output Printer,
11. Compact MFPs (Secure Print):
Note, There must be a person onsite at the CMFP device to test device login after the printer is configured in
uniFLOW.
Configure and activate CMFP device as secure output printer in uniFLOW,
12. Rules Based Routing Printers:
Note- For Interactive routing or for post routing notification pop -ups, the uniFLOW client must be installed on
the end user's workstations.
Work with customer to define which from/to printer will have routing enabled.
Work with customer to determine under which conditions (rules) the routing will take place.
Configure uniFLOW Rules Based routing Printer.
13. Interactive Rules Based Routing Printers:
Note: For Interactive routing or for post routing notification pop -ups, the uniFLOW client must be installed on
the end user's workstations,
Work with customer to define which from/to printer will have routing enabled.
Work with customer to determine under which conditions (rules) the routing will take place.
Configure uniFLOW Rules Based routing Printer.
14. uniFLOW Client Installation (PC):
Manual installation of up to five (S) user's PC workstations (if required).
Train customer to deplo,y to other workstations during installation.
Generate uniFLOW client windows msf installer from automatic deployment,
Note. It is the customer's responsibility for installing via any automated method,
15. MEAP Device Installation:
Installation of uniFLOW client and Login Manager on MEAP device.
Set other configurations of device as required for overall system design,m
Solution Testing (Deliverable #2)-.
1. CSA will informally test and verify the functionality of the solution during installation and configuration.
NOTE. If Client requires their test plan to be utilized for the solution testing, then this plan must be
submitted to CSA for approval prior to signing this SOW (Section 6.0 Project Acceptance).
4 Training (Deliverable #3):
CSA will provide the following training related to this solutiow
1. One (1) session of up to (1) hours of Administrator Training.
2. One (1) session of no to (4) hours of End User TraffiffiR.
TM, document is the property of and is proprietary to Canon Solutions America, It is not to be disclosed in Page 10
whole or in part without p6or written consent of Canon Solutions America, and shall not be duplicated or used in
CANON 501MONSAMENCA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned SER-035
upon request December 30, 2016
NOTE: Client staff who receive the End User Training will be responsible for training other staff within
the environment on the use of the solution,
NOTE: Training will be provided immediately following Solution Testing. Any request to post -pone the
Training by Client may be subject to a Change Order.
NOTE. Please see Appendix E of this SOW for the Training Agenda.
Documentation and Support Escalation (Deliverable ff4):
L CSA will provide an Implementation Summary Report,
2. CSA will instruct Client on its Post -Implementation Support escalation process (Section S.0).
3.1 Client's Implementation Responsibilities
1, Client will participate in the reviews sessions and provide all required information and resources to make
timely and proper configuration decisions for the uniFLOW configuration to be implemented,
2. Client will make available to the implementation team all required data and resources that are required to
import user information (user login, email address, cost center, etc.) to uniFLOW to configure for the client
environment,
3. Client will have all necessary hardware and systems patched with the latest software/firmware updates prior to
the beginning of the implementation.
4. Client will provide all necessary resources, personnel physical/network access, and associated permissions to
their systems, servers, firewalls, network infrastructure, and physical locations, as needed, in order to install
and configure the proposed solution in a timely fashion and in accordance with the agreed upon project
timeline,
S. Client is responsible for the installation, configuration, and utilization of any anti -virus or malware software on
the systems/servers that they will provide for the proposed solution,.
6. Client is responsible for the installation, configuration, and utilization of any backup or disaster recovery
software on the systems/servers that they will provide for the proposed solution,
7. Client is responsible to ensure all users that are to use this uniFLOW solution are resident in Active Directory
and uniFLOW will authenticate users to Active Directory.
8. Client is responsible to ensure all Windows client systems will require users to log in and authenticate via Active
Directory.
q. Client will allocate and schedule staff who are to receive the uniFLOW Training,
NOTE: If needed, Client will be responsible for reserving any required resources to conduct the training
session(s) [ex. physical space/room(s), telephone, physical/network access]
10. Client will accept CSA"s testing procedures as satisfactory to evaluate the functionality of the solution -
otherwise the Client will provide testing procedures it plans to use during this project.
11. NOTE: Any testing procedure required to he used by the Client will need to be reviewed and accepted by
CSA prior to signing and executing this SOW document.
This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in
p whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANON$olu71ONS.AMEKA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned
upon request.
Page 1,1,
SER-035
December30, 201.6
44•0 uniFLOW Operating System and Server Hardware Specifications
i l
Requirement for Dedicated Servers
The uniFLOW Server and uniFLOW Remote Print Servers (RPS) are required to be installed on
dedicated systems (physical or virtual) running a suitable Windows .Server operating system, The
physical server or virtual machine (VM) to which the uniFLOW Server and uniFLOW RPS software
is installed should not function as a domain controller, email server, database server, or other
server functionality - with the exception that the uniFLOW R.PS software will he installed to a
server functioning as a print server for the environment.
4•1 Operating 'Systems
unti'LOW Hardware, Operating Systems, SQL Server, and LDAP Specifications
NOTE: ,Tire arniFLOWServerand all Frint.Servers must be dedicated to uniFLOW and printing operations
Hardware
Minimum: Recommended:
• 'Systems witty a Dual Core CPU - x86 fx64 with a 3 Gliz minimum + Systems with a. Multi Core CPU or Multiple Physical CPUs -
dock speed x86fx64 with a 3 GHz minimum clock speed
4 GB RAM . 4 GB RAM
+ Minimum of 500 GB of free disk space Minimum of 800 GB of free discs ace
NOTE; Installation on an Active Directory Domain Controller IS NOT supported
Windows Server 2008 R2 Windows Server 2012 R2
• Standard installation with a graphical user interface Standard installation with a graphical user Interface
• Internet Explorer 11 or higher recommended • Internet Explorer 11 or higher recommended
• Standard installation with a graphical user interface
* Internet Explorer 10 or higher recommended
Windows Server 2016
SQL Server
+ Standard installation with a graphical user interface
• Internet Explorer 11 or higher recommended
NOTE. If nat rising SQL Express included with uniFLOW, one of the follonving is required to be provided by the customer.
SQL Server nray be an existing at, new Instance, at, may be Installed at? the untFLOWserver if desired
+ Microsoft SQI., Server 2005 (Enterprise, Standard, Workgroup, Express)
• Microsoft SQI., Server 2008 (Datacenter, Enterprise, Standard, Workgroup, Express)
+ Microsoft SQI. Server 2008 R2 (Datacenter, Enterprise, Standard, Workgroup, Express)
• Microsoft SQL Server 2012 (Business Intelligence, Enterprise, Standard, Express)
• Microsoft SQL Server 201.4 (Business intelligence, Enterprise, Standard, Express)
• Microsoft SQI, Server 2016 (Enterprise, Standard, Express)
LDAP
NOTE: The following LDA.P sewers have been tested in conjunction with uniFLOW and are recommended.
Any other similarsaftware should work nvith uniFLOWbut must be tested in advance
Microsoft windows Active Directory LDAP
+ Microsoft windows Active Directory LDAP over SSL
• Novel] NDS
1,011 This document is the property of and is proprietary to Canon Soiutbns America. It is not to be disclosed in page 12
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANON Sa.UnauSAMENCA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned SER-O3S
upon request. December 30, 2016
*NOTE: It is recommended that new installations of the uniFLOW Server and uniFLOW Remote Print Server (RPS)
systems be installed on. Windows Server 2008 R2 or newer Windows Server operating systems.
*NOTE: Existing installations of uniFLOW on Windows 2008 may be upgraded without upgrading the underlying
Windows Server OS - as long as the resultant uniFLOW version supports the Windows Server OS to which it is
installed,
Internet Explorer 6 to 10 are known to be compatible with uniFLOW.
0 However, as Microsoft has discontinued the support for these versions, NT-ware will no longer test
older Internet Explorer versions than Internet Explorer 1.1.
For more information, please refer to the white paper Software C°ompatibilitlr List for NT-ware
Products (MOMI(B-471.) in the NT-ware Knowledgebase.
Please note that registration is required in order to access the NT-ware Knowledgebase.
4.2 Hardware
This topic describes the minimum recommended hardware requirements for the uniFLOW Server and the uniFLOW RPS.
Actual requirements will vary based on your system configuration and the applications and features you choose to install.
Processor performance is not only dependent on the clock frequency of the processor, but the number of cores and the size of
the processor cache. Disk space requirements for the system partition, mentioned below, are approximate recommendations
and include sufficient disk space only for operating system, uniFLOW installation, and runtime processing- not space for
storage of print or scan jobs long term..
Recommended hardware requirements when the solution configuration does include
uniFLOW Advanced Scanning:
® CPU:
o Multi. Core CPU with a 1.5 Gliz minimum clock speed based on MFD count as follows:
1 - SQ MFDs (4 CPU)
SO- 75 MFDs (6 CPU)
75 - 125 MFDs (8 CPU)
3wltnu
o 8 GB
e Hard Disk Drive:
o Minimum of 80 GB of free disk space
4.3 Virtualization Platforms
uniFLOW supports the following Virtualization Platforms;
VMware vSphere
Microsoft Hyper-V
Cal
This document is the property of and is proprietary to Canon Solutions America. it is not to be disclosed in Page 13
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
cnr�ora spaurtcSt+sMsaigca.
whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned SER-035
upon request. December 30, 2016
NOTE: If the Client wishes to have the uniFLOW Server and/or unIFLOW RPSs hosted on a Viritualization Platform
other than those listed above, then the Client must inform CSA of the Virtualization Platform that is intended to be
used (including software version information) prior to acceptance and execution of this SOW.
4.4 Required Software Components for uniFLOW
4,.4.1 Microsoft.NET Framework
un!FI,OW and the RPS require Microsoft.NET Framework 4.0 or higher. This applies to each Windows server system where
uniFLOW or the RPS are to be installed. If the required Microsoft NET Framework is not present on the system, the uniFLOW
installer automatically installs the necessary packages during the installation.
0 The automatic installation of the Microsoft .NET` Framework requires an internet connection.
4.4.2 Database
*NOTE: SQL Server 2008 R2 Express Edition is available as part of the uniFLOW software package and can be installed
to function on the uniFLOW Server, if required. SQL Server 2008 R2 Express Edition has the following limitations:
Maximum 10GB data size
Ability to utilize only 1 CPU
Ability to utilize only 1GB RAM
If the above noted limitations are too limiting for the uniFLOW configuration to be installed, a separate Microsoft SQL
Server is required.
For more information, please refer to the white paper MicrosoftSQ1 Server Licensing (MOMKB-261)
in the NT-ware Knowledgebase.
Please note that registration is required in order to access the NT-ware Knowledgebase.
This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in Page 14
Canon whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANONSOLUTIONMSAEKA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned SER-035
upon request. December 30, 2016
4.5 Optional Systems and Software that may be Required
4.5.1 LDAP
The following LDAP serves have been tested in conjunction with uniFLOW and are recornin ended by NT ware -
if LDAP is to be used as part of the configuration,
Microsoft Active Directory (LDAP)
Microsoft Active Directory (LDAP over SSL)
Novel] NDS
NOTE: If the Client wishes to have the uniFLOW Server anal/or uniFLOW RPSs hosted on a Virtualization
Platform other than those listed above, then the Client must inform CSA of the Virtualization Platform that
is intended to be used (including software version information) prior to acceptance and execution of this
SOW,
DOTE: If any other LDAP server than those listed above is to be used with the uniFLOW configuration then
the Client needs to identify this and provide specific details of their LDAP server to validate it as
compatible to uniFLOW.
4.5.2 Document Preview/Conversion
PDF previews and document conversions, for example in workflows for Mobile Printing, require one of the
following software packages listed below - depending on the desired functionality:
uniFLOW File Format Conversion Option
uniFLOW job Conversion Instance (JCI)
NOTE: The uniFLOW File Format Conversion Option requires third party software, such as Microsoft
Office, installed to the uniFLOW RPS where this option is to be installed and functional. If required, it is
the responsibility of the Client to provide the required third party software and its software license.
"t This document is the property of and is proprietary to Canon Solutions America. it is not to he disclosed in Page 15
uu� whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANON SOWDONS AMIKA whole or in part, for any purpose other than to evaluate Canon Soiutions America's proposal, and shall be returned SER-035
upon request. December 30, 2016
5.0 Post -Implementation Maintenance and Support
The solution implemented by this SOW is transitioned to the Maintenance and Support stage upon completion of the
Deliverables (Section 3.0). CSA's Standard Solution Support program provides the ability to obtain support for the duration of
Client's software support contract by calling:
Canon Solutions America Help Desk
1-800-355-1385
1 11,1111111111 1i 111111111
FORT= POW OTITT "M 11111 111111511111111 11 1 F 1111, 1 1
All requests for support MUST be initiated through the above CSA Help Desk 1-8004 where initial troubleshooting and
diagnosis will be conducted by a Technical Support Technician. Standard Solution Support will provide the following:
• Remote troubleshooting and diagnosis of error conditions and anomalies
• Incident escalation to appropriate support and engineering resources within CSA and its partners
• Software Bug Fix/Hotfix (Remote Implementation included)
• Software version update (implementation not included)
If troubleshooting by a Technical Support Technician determines that onsite support is required to remediate the reported
incident, then CSA can escalate the incident to have an Implementation Engineer (local to the account) assist with the
resolution.
Any incidents identified as being caused by modifications to the environment (network, Operating System, or application -
including, but not limited to configuration changes, component upgrades, data modifications and hardware replacement) by
Client DURING or AFTER the initial solution implementation, either intentional or, unintentional, may be billable and subject to
Professional Services fees to resolve the issue,
5.1 Additional Solution Support Options
In addition to the Standard Solution Support program mentioned above, CSA offers:
• Subscription Support Services
■ Extended Solutions Support - 240065
Information on these Support options is provided in the following sections below,
5.1.1 Subscription Support Services
Subscription Support Services is a program where Client pre -purchases Support Units (aka Unit Blocks) and consumes these
units when needed. Subscription Support Services can be used to have Canon Solution America personnel assist with the
following:
a Implementation of software version update
• Migration of software from one server/location to another
• Software configuration changes (including maintenance tasks)
• Additional Training (End -User or Administrative)
For more information on Subscription Support Services, please contact your Sales Representative. To initiate a Subscription
Support engagement, please contact the Canon Solutions Americas Help Desk.
NOTE: Professional Services delivered via Subscription Support Services may require an SOW to document the
services to be provided and the intended results.
This document is the property of and is proprietary to Canon Solutions America, It is not to be disclosed In Page 16,
-hoie or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANONSOLUTIONSAMill whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned SER-03S
upon request. December 30, 2016
5.1.2 Extended Solutions Support - 24x7x365
Extended Solutions Support is a premium support offering available through CSA that enhances the Standard Solution Support
program (Section S.0) to include 24x?x36S incident response, analysis, resolution, and/or escalation.
For more information oil the Extended. Solutions Support program, please contact your Sales Representative. To initiate an
Extended Solutions Support request, please contact the Canon Solutions Americas Help Desk.
_ _ . _ .....
T „ This. document is the property of and is proprietary to Canon Solutions America, It is not to be disclosed in Page 17
uW whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used In
CANOUMUMNSAMENCh whole or in part, for any purpose other than to evaluate Canon Solutions America's proposM, and shall be returned SER-035
upon request. December 30, 2016
6.0 Project Acceptance
Fxecution of signatures below by authorized representatives of Client and of CSA indicates acceptance of the terms of the SOW,
including its Terms and Conditions.
Client Acceptance
M"PAOIJAD
&ftrd of 1)41& Work,$
City of South Bend
4 111
Company Name
Signature Date
Print Name
Canon Solutions America Acceptance
Print Title
This document Is the property of and is proprietary to Canon Solutions America. lit is not to be disclosed in Page 18
Cal I On whole or in part without p6or written consent of Canon SoIritions America, and shall not be duplicated or used In
tMRM SOMMUSAWMA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shalt be returned SER-035
upon request. December 30, 2016
Signature
Date
Print Name Print Title
IIII This document is the property of and is proprietary to Canon Solutions America. it is not to be disclosed in
VV whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANOM SOWTIOP45AMEJUCA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned
upon request.
Page 19
SER-03S
December 30, 2016
Terms and Conditions
I. Scope; Terms and Conditions.
The following terms and conditions are applicable to the SOW between you ("Yarn" or "Chent") and Canon Solutions America, inc, ("'CSA"), and supplement and
control the terns and conditions of the applicable CSA acquisition agreement (whether an "Acquisition Agreement", "Ordffed lease Agreement", "Purchase and
Maintenance Agreement" or other CSA agreement for the acquisition by purchase or lease of any Listed Item -- each, an "acquisition agreement"). For purposes
hereof, the SOW shall be deemed a "Listed Item" under the acquisition agreement notwithstanding anything contained, in the acquisition agreement to the
contrary. Equipment, hardware, software or consumables acquired from CSA in conjunction with the SOW maybe governed by various acquisition agreements, but.
not by the SOW; as such, Your payment and other obligations under such acquisition agreements are not dependent in any way upon CSR's performance of the
SLAW.
2. Standard Implementation Assumptions
In order to implement successfully the SOW;, CSA has relied upon and You hereby acknowledge these key assumptions;
a. Although CSR's Implementation personnel may consist of CSA's authorized employees, retained third party vendors, or both, in any event CSA shall retain
sole responsibflity to Client.
b, You will allow Implementation Stakeholders accompanied or badged access to the Inip] ;ementatimr-relevant areas. Except as otherwise set forth in the SOW,
CSA will perform the Implementation during CSR's normal 'business hours (8:30 AM to S:DO PM (local time), Monday through priday, excluding C�SA
holidays).,
c. Implementation Stakeholders will have administrative access to all servers and domains necessary for the Implementation either directly or by proxy.
d. With regard to any "shrink-wrap' or "click -wrap" acceptance required of an end user license agreement ("EULA"), software as a service or other subscription
agreements ("SA') and/or software maintenance agreement ("SMA'") for software associated with the SOW, You hereby authorize CSA to accept same on
Your behalf (e.g., by clicking the 1 ACCEPT" button of the EULA, SA or SMA), and You agree to comply with the terms of same. EULAs, SAs, and SMAs are
available at littp,//ess.csa.ca[ionr.con/SMA-EULA.Iitnil
e. CSA will not be liable for any loss of data during or as a result of the Implementation. CSA assumes all data that could be affected by the Implementation has
been backed up by You and covered by Your recovery procedure.
f, All software supplied by You for use irr the Implementation is properly licensed to You.
g. Any changes to this 'SOW, including as to Implementation outs'fde of CSA's normal business hours, must be made in writing in accordance with Section 4
below and Appendix A (Change Order Form),
h. There is no commitment for ongoing support expressed or implied by the SOW. Any additional requests for services after this Implementation's completion
may be subject to additional charges on a time and materials basis or may he the subject of an applicable software mat n.ten .ance agreement or subscription
support services agreement.
I. Any work product not specifically listed in this SOW is considered out of scope. Services that are out of scope will be addressed through CSA's
Implementation change order procedure, (See Section 4 below and Appendix A)
j. it is Client's responsibility ensure that its resources are capable and available to assist CSA during the course of the implementation to ensure thmely
completion of the Deliverables. This includes but is not limited to Client personnel, resources for designing, building; testing, and implementing, and staff for
the training of persomnel.
k, Client will assign a. dedicated point of contact to act in the role of Implementation manager. He or she will, work in tandem with CSA to facilitate
communication and proper execution throughout the lifecycle ofthe Implementation.
1. If a change in resources is required during the course of the Implementation, CSA will work with the Client's assigned Implementation manager to facilitate
the transition. CSA will ensure that resources with the appropriate technical skill set will be properly aligned with the requirements ofthe engagement.
M. If stated in implementation Stakeholders (Section 2.3), CSA will provide internal Implementation management for the projector appropriate portion thereof.
n. In cases where the required system information is not available or able to be determined by Client resources, CSA will issue a Change Order to extend the
requirements gathering activities to collect the required information..
o. Client will make all commercially reasonable attempts to respondto all requests for information in writing within two (2) business days.
p. If Client has its own process for managing change or otherwise is aware of Internal factors that might delay the completion of this implementation, Client will
inform CSA prior to the initiation of this Implementation.
Changes in these assumptions may result ir a scope change, which may cause You to Incur additional professional services fees or delays inn the delivery schedule
3. Standard Dependencies and External Requirements
Deliverables may be predicated on certain additional information, external deliverables or agreements. In order to successfully fulfill the requirements of the SOW„
additional required documentation (other than the acquisition agreement) are incorporated into and made part of the SOW. Where conflicts or inconsistency
might exist between terms of the acquisition agreement and of the SOW, the terms of the SOW shall take precedence with respect to the Deliverables.
4. Implementation Change Order Procedure
Once a change condition is irdenttfled, there are three (3) steps involved with Implementation Change Management:
a. Your submittal ol'Cirange Order forin (Appendix A)
b. CSA's approval / rejection of the Change Order
C. Modification / Adjustment of Implementation if required
The Charge Order form is executed by You with CSR's assistance. CSA evaluates Change Orders individually for their Overall Impact on the Implementation's
constraints, CSA will work with Your Implementation manager to communicate these changes and acquire the required approvals for any costs related to Change
Orders. You acknowledge a Change Order is required for work performed outside of CSR's normal business hours, under the following conditions: (i) minfinum
engagement of four (4) hours; (if) work typically billed in a minimum of one (1) hour increments; and (iii) hourly services billed at multiples of one and one-half
(1.Sx) for Monday -Friday after-hours and double (2x) for Saturdays, Sundays and Ilolidays.
This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in Page 20
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANON sorunousAsu€ KA whale or in part, for a�.ny purpose other than to evaluate Canon Solutions America's proposal, and shall be returned SER-035
upon request. December 30, 2016
Terms and Conditions (Continued)
5, Completion Criteria
CSA will have frdfilled its obligations Under the SOW when one (1) of the following first occurs
a. CSA completes the Deliverables, or,
b. You terminate the SOW four reasons beyond the control of CSA,
6. Implementation Fees
CSA will invoice You per the terms and conditions of the associated acquisition agreement. The parties acknowledge the Project Implementation fee was
established on the scope of effort presented to CSA during initial discovery discussions. In the event additional, material requirements are uncovered during the
detailed discovery or Implementation execution, CSA will require a Change Order in accordance with Section 4 hereofand Appendix A (Change Order Dorm;).
7. Period of Performance
'the approximate time to complete the Implementation is an estimate and is subject to revision. Should CSA encounter challenges to the scope or outside factors
that have a rnateriall impact on. the Implementation, CSA will present a Change Order for the services and software needed to complete the job in accordance with
Section 4 hereof and Appendix A (Change Order Form).
8, Implementation Scheduling & Change Policy
CSA will endeavor to work diligently with You to accommodate reasonable schedule requirements. On -site work must be scheduled with a three (3) week
minhourn advance notice.
CSA recognizes circumstances may anise necessitating the rescheduling of the SOW implementation, Schedule changes requested more than fifteen (IS) business
days prior to the scheduled Implementation date will lie accommodated with no charge to You. As CSA must reserve engineering resources in anticipation of the
requested implementation date, scheduling changes requested within fifteen (1S) business days of the scheduled implementation date are subject to a fee of up to,
and including, the full cost of the associated professional service fees and travel costs.
9, Limited Warranty and Limitation of Liability
CSA mattes no warranty for proper functioning of equipment supplied by You including, but not limited to: PCs, servers and networks
GSA makes no warranty for the proper functioning of your proprietary network, server or workstahou software. Proprietary is defined for this purpose as
software packages that are riot sold by CSA.
CSA warrants its workmanship on all installation services provided for a period of thirty (301 days from the date such services are rendered. This warranty
applies only to the original installation by CSA and does not include alterations or modifications iti tinted by You or failure Hof equipment not provided by CSA,
THE SERVICES PERFORMED UNDER THIS AGREEMENT ARE ADVISORY AND NO SPECIFIC RESULT IS ASSURED OR GUARANTEED. CSA EXPRESSLY DISCLAIMS
ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU
EXPRESSLY ACKNOWLEDGE THAT THE FURNISHING OF SERVICE UNDER THIS AGREEMENT DOES NOT ASSURE UNINTERRUPTED OPERATION AND USE OF
EQUIPMENT OR SOFTWARE. CSA SHALL NOT HE LIABLE FOR INJURY OR PROPERTY DAMAGE EXCEPT TO THE EXTENT CAUSED BY CSA'S NEGLIGENCE OR
WILLFULL MISCONDUCT, CSA SHALL NOT BE LiABLE FOR EXPENDITURES FOR SUBSTITUTE EQUIPMENT, SOFTWARE DR SERVICES, LOSS OF REVENUE OR
PROFIT, LOSS, CORRUPTION OR RELEASE OF DATA, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, STORAGE CHARGES OR INCIDENTAL, SPECIAL,
PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, THIS SOW OR THE DELIVERABLES, REGARDLESS OF THE LEGAL
THEORY ON WHICH THECLAIM IS BASED AND EVEN IF CSA HAS BEEN ADVISED OF THE POSSIBILITY OFSUCII DAMAGES.
10. Disclaimer
This document is the property of and is proprietary to CSA. It is not to be disclosed in whole or in part without prior written consent of CSA, and shall not be
duplicated or used in whole or in part, four any purpose other than to evaluate CSA's proposal, and shall be returned upon request.
Client/Customer Wtials
T ,n This document is the property of and isproprietary to Canon Solutions America. It is not to be disclosed in Page 21
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANON 5olumon9AMOUCA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned SER"'q3H
upon request. December 30, 2016
Appendix A: Change Order Form
Change f rder Chauge Order Date
Change Requestoir Information
Company Name
City of South Bend
Name & Title
Phone
Email
Description of Requested Change
NOTE: Change Orders must be reviewed and authorized by CSA for acceptance of the requested change. Changes to the scope of
an implementation may require additional software components and/or Professional Services to make the requested change
operational - where this may result in additional costs.
Additional software components required: Yes 0 No 0 Additional Professional Services required; Yes 0 No El
This document is the property of and Is proprietary to Canon Solutions America. it is not to be disclosed in Page 22
-,aliffli whole or In part without prior written consent of Canon Solutions America, and shall not be dupficated or used in SER-03S
CANON SOLUIIONSAMWCA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned
upon request. December 30, 2016
Change Authorization Approval
Change authorized for City of South Bend by:
Print Name
Print Title
Signature Date
Change authorized for Canon Solutions America, Inc. by:
Print Name Print Title
Signature Date
This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANON SOLUTIONSAMEMA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned
upon request.
Page 23
SER-035
December 30, 2016
Appendix B: Training Agenda
Following is the training agenda to be provided for this solution:
Administrator Training will include the following:
0 General administration of the uniFLOW system
• Adding/Deleting print devices
• Configuration and use of uniFLOW Secure Printing
• Configuration and use of uniFLOW Mobile Printing
• Report generation and distribution
• Backup of the uniFLOW system
• Information on how uniFLOW Resiliency functions
End User Training will include the following:
• How to submit print jobs to uniFLOW Secure Printing
• How to login to the Canon MFD
• [low to view / select / print / delete print jobs in process via uniFLOW Secure Printing
• flow to submit and retrieve print jobs via email using uniFLOW Mobile Printing
How to submit and retrieve print jobs via email using uniFLOW Mobile Printing for guests
0 How to logout of the Canon MFD
NOTE. Clients staff who receives the End User Training will he responsible for training other staff within the
environment on the use of the solution.
This document is 118 property of and Is proprietary to Canon Solutions America. It is not to be disclosed in
pd whole or in part without prior written consent of Canon Solutrons America, and shall not be duplicated or used in Page 24
CAN014 SOLURONSAMIPICA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned SER-035
upon request. December 30, 2016
Appendix C: Training Attendance Sheet
Training Type (End User or Administrator);
Trainer Marne:
Training Date:
Attendee Name
Signature
1
2
:3
4
5
6
7
8
10
11
12
13
14
15
16
1.7
13
19
20
v , � Th"ss documentis the property of and is proprietary to Canon SoWtions America. Itis notto be disclosed in Page �
whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in
CANON SOMIONSAMIKA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shalt be returned SER-03S
upon request. December 30, 2016
Canon
CANON SOLUTIONS AMERICA
Canon Solutions America, inc. (TSK)
One Canon Park, Melvflle, NY 11747
(800) 613-2228
GOVERNMENTAL ENTITY
Complete Legal Name:
MUNICIPAL FISCAL FUNDING ADDENDUM
Unified Lease Agreement # S0849029
CFS'Appfication Number; 1'529646
CFS'Agreemenit Number:
Agreement Date:
South Bend Indiana, City of ("Customer")
THIS MUNICIPAL FISCAL FUNDING ADDENDUM ("ADDENDUM") WILL BE OF NO FORCE OR EFFECT IF THE
CUSTOMER IS NOT A STATE OR A POLITICAL SUBDIVISION OF A STATE WITHIN THE MEANING OF SECTION
103(C) OF THE INTERNAL REVENUE CODE OF 1986, AS AMENDED.
Customer warrants that it has, funds available to pay Payments payable pursuant to the Unified Lease Agreement (the
"Agreement") between Customer and CSA until the end of its current appropriation period and warrants that it presently
intends to make Payments in each appropriation period from now until the end of this Agreement. The, officer of Customer
responsible for preparation of Customer's annual budget shall request from its legislative body or funding authority funds
to be paid to the Lessor under this Agreement. If notwithstanding the making in good faith of such request in accordance
with appropriate procedures and with the exercise of reasonable care and diligence, such legislative body or funding
authority does not appropriate funds to be paid to the Lessor for the Equipment, Customer may, upon prior written, notice
to CSA and the Lessor, effective upon the exhaustion of the funding authorized for the then current appropriation period,
return the Equipment to the Lessor, at Customer's expense and in, accordance with this Agreement, and thereupon,
Customer shall be released of its obligation to make Payments, to the Lessor due thereafter, provided: (1) the Equipment
is returned to the Lessor as provided for in the Agreement; (2) the above described notice states the failure of the
Legislative body or funding authority to appropriate the necessary funds as the reason for cancellation; and (3) such notice
is accompanied by payment of all amounts then duo to the Lessor under this Agreement. In the event Customer returns
the Equipment pursuant to the terms of this Agreement, the Lessor shall retain all sums paid by Customer, Customer's
Payment obligations under this Agreement in any fiscal year shall constitute a current expense of Customer for such fiscal
year, and shall not constitute indebtedness or a multiple fiscal year obligation of Customer under Customer's state
constitution, state law or home rule charter. Nothing in this Agreement shall constitute a pledge by Customer of any taxes
or other monies, other than as appropriated for a specific fiscal year for this Agreement and the Equipment.
The undersigned represents and warrants to CSA and the Lessor that all action required to authorize the execution and
delivery of this Addendum on behalf of the above referenced Customer by the following signatory has been duly taken
and remains in full force and effect. Customer agrees that CSA and the Lessor may accept a facsimile or other
electronic transmission of this Addendum as an original, and that facsimile or electronically transmitted copies of
Customer's signature will be treated as an original for all purposes.
ACCEPTED
"PuUnD
Canon Solutions America, Inc. Customer avoid Of PtOk.
M
Title:
Date
CFS-1220 (08/16)
CANON FINAWAL SERVICES, INC, ('CFS')
Remittance address:
14904 Colliections Center Drive
Chicago, Illinois 60593
(800) 220-0200 www.efs.canon.com
Customer: South Bend Indiana, City of
Agreement Addendum
PERSONAL PROPERTY TAX
Agreement CFS-1123 (08/12)
Number: S0849029
This Personal Property Tax Addendum ("Addendum") is made a part of the above mentioned
Agreement (whether designated a lease, rental, Master Lease together with any Schedules thereto, or
otherwise, the "Agreement"), by and between the above mentioned Customer ("Customer") and Canon
Financial Services, Inc. ("CFS") pursuant to which Customer is or shall become the renter or lessee of
certain Equipment (as defined in the Agreement). Capitalized terms used' herein but not defined will
have the same meanings assigned to them in the Agreement.
1. Notwithstanding anything to the contrary contained in the Agreement regarding taxes, fees, and
other charges, in consideration of CFS waiving Customer's obligation to reimburse CFS for state and
local personal property taxes on, the Equipment, Customer agrees to pay CFS the increased monthly
payment set forth in the Agreement. Customer remains responsible for all other taxes, fines or
penalties relating to the Agreement or the Equipment.
2. This Addendum supplements and amends the Agreement only to the extent and in the manner set
forth herein, and in all other respects the Agreement remains in full force and effect.
Customer agrees that CFS may accept a facsimile or other electronically transmitted copies of this
Addendum as an original, and that facsimile or other electronically transmitted copies of Customer's
signature will be treated as an original for all purposes.
AGREED AUTHORIZED CUSTOMER SIGNATURE
Canon Financial Services, Inc. Customer: South Bend Indiana, City of
By: By:
Printed Names Printed Name:
Title: Title: 804rd Of PkIWe 'Works
Date: iiI 11 9 A an, .
CFS-1 123 (08/12)