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Home My WebLink AboutOpening of Proposals - SBPD Body Camera In Car Video Cameras - Insight Public SectorlHillill Insight'll."I'll PUID�LIC SECTOR SUBMITTED BY: Mike Stetson e: rns,tetsori� jnsjg,�%_��Qrn Insight""* PUBUt SECTOR September 1, 2017 Captain Chris Voros City of South Bend Department of Public Works County City Building 227 West Jefferson IBlvd., Ste 1316 South Bend, IN 46601 RE: City of South Bend - SBPD Body Camera, / In, Car Video Camera Project Dear Captain Voros, It is a privilege to provide the following response outlining Insight's capabilities in meeting the City of South Bend's (the City) SBRD Body Camera / In Car Video Camera Project RFP initiative. Our comprehensive, best -in -class solution features the Panasonic Arbitrator 36 OOTm HD system complete with In -Car Video (ICV) and Body Worn Camera (BWC) equipment—aill fully compatible with Panasonic's SafeSerVTm Evidence Management Software currently in use by the South Bend Police Department (SBPD). Insight understands SBPD's current cache of 25 Arbitrator 3600 In -Car Video systems were procured and installed in December of 2016, with software installation and configuration also completed. As suich, Insight will only charge installation costs associated with SBPD's BWC equipment, and not your ICV equipment. Our solution for SBPD includes the new Arbitrator BWC with, enhanced Unified Evidence Management System (UEMS), designed to deliver significant functional advantages while reducing the City's long-term total cost of ownersh[p (TCO). When integrated with the Arbitrator 3600 HD ICV system, the new BWC solution will deliver the industry's most complete and cost-effective platform for mobile video evidence capture and management available in the marketplace. This fully integrated solution will securely manage and retrieve all digital video evidence from Arbitrator 3600 ICV systems, BWCs, fixed surveillance video, photos and other types of video evidence data through a single, easy -to -manage platform. Thie Arbitrator BWC can offloaid seamlessly via Wi-Fi and other methods to the UEMS, allowing officers to easily and securely manage all video evidence —regardless of its system point of origin. Significantly, Insight's solution offers full compatibility with SBPD's existing Arbitrator software applications, including full integration with SBPD's existing Arbitrator 3600 ICV systems (Mk3 models). Officers will also use the same Arbitrator client applications, to view video in the field prior to offload, using their existing Windows -based laptops/tablets, as well as smartphones. By leveraging the City's prior investment in the Arbitrator 3600 ICV solution, Insight believes the SafeServ/UEMS, integrated platform will provide significant cost savings for SBPD. In addition, the platform will increase officer safety by 1) linking automated triggering between vehicles and BWCs, 2) enabling hands -free wireless BWC recording/offloading, 3) allowing in -car BWC offloading to your existing ICV systems, and 4) linking metadata from ICV to BWC, delivering a comprehensive solution to meet SBPD's specific objectives. With 29 years in the IT industry, Insight offers unsurpassed commitment, management, and oversight in ensuring the success of meeting SBPD's defined dleliverables.Our proposed solution remains firm and open for a period of ninety (90) days from the date of opening. Insight understands that SBPD reserves the right to further negotiate with any potential consultants after proposals are opened, if deemed necessary, 2 Easton Oval, Suite 350, Columbus, OH 43219 * 800.INSIGHT * ips.insight.com City of South Bend SBPD Body Camera / In Car Video Camera Project Page ii Insight's proposed solution remains firm and open for a Iperiodl of ninety (90) days from the date of opening. Insight understands that the SBPD reserves the right to further negotiate after proposals are opened with any potential consultants if deemed necessary. We look forward to the opportunity to further present the value Insight can continue to bring to our business relationship. Should the City have any questions, concerns, or requests for additional information, please contact your City -dedicated Account Executive, Mike Stetson, at 614-364-592,8 or D_Istets,o_�()_, Sincerely Cameron Bulanda Vice President 2 Easton Oval', Suite 350, Colurnbus, OH 43219 - 800.INSIGHT o 1ps.insight.corn Insight RFPResponse City ofSouth Band S8PD Body Camera / In Car Video Camera Project Dom �� " TABLE Tableof Contents... ...... —............ ............... .............................................................. ...... iii 1. Scmoeof Work ................................ .................................. ...... ................................ 1-1 1.1 A. Requirements - Meeting Specifications .............. .............. ........ ................. 1-1 1.3 B. Requirements - Design innovation and ergonomics ............. ..................... 1-3 1.3 C. Warranty and Maintenance Servce--............ ___ ............. ....................... 1-9 1.4 D.Traimiimgi...... —....................................................... .......—.-................ 1-11 1.5 D. Insta0adon........ ................................ ................. .................................... 1-11 1.6 E. Payment Terms (Cost).. ...... ............. ................. ......... ............. ....._-1-12 1.7 F. Replacement Parts ............... ............ ...................... ___ ......................... 1-1Z 2. DlPrnpona| Requirements ............. ......................................... .___ ...................... . 2-1 2.1 IV CONTRACT TERM, ....... ...... ...................................................... ..........2-1 2,2 V. AWARD 8FCONTRACT ...................................... ............. ........... ............ 2-1 3. Project phdm0.......................... ................................. ..._......... ....................... 3-1 4. Bid Bond ............ ___ ............... ............................................. ............. .............4-1 S. Non-Co|Vusiomamd Non -Debarment Affidavit ............ .................... .......................... 5-1 6. Addendurms ... .......................... ........................................... ...... .....—........ ..... O-1 September7, 2017 Request for PropooaU Response Page I Ni Insight RFP Response City of South Bend SBPD Body Camera / In Car Video Camera Project , . L Scq,)e of Work 1, 1 A, RequirefnentS' Meeting Specifications I_41:_ nsl ,_ ...... ght:' Body camera has the ability to offload video immediately to the in -Car Video Recorder via a secure Wi-Fi connection between the Officer and Vehicle, whenever the Body Camera is within Wii-Fi proximity to the vehicle, to prevent the need to return to the station to manually offload video. Response: Confirmed. Arbitrator BWC devices, provides flexible video file offload options including direct offload via Wi-Fi, USB or multi -bay clocking stations, as well as standard Micro-USB, through a workstation or other connected device, Arbitrator BWC devices do not transfer video to the VPU'. 2 The Body Camera and' In -Car video system has the ability to offload video directly to a Departmentally approved access point from the vehicle or the body camera via a secure wireless connection and without the need for a hard -wired connection, physical docking of the camera, separate storage device, or USB drive, Response ' �: Confirmed. Arbitrator BWC devices include built-in Wli-Fi capability, allowing automated offload when, in range of an access point. The devices will commiunicate with the video evidence server to optimize officer efficiency and reduce overtime associated with manual offloads. 3 Body camera has the option to offload video classified as 'high priority' immediately over a cellular network, either directly from the Body Camera, or via the Vehicle router, for immediate review and access by authorized parties within the Department Response: No. The Panasonic architecture design offers optimum bandwidth management of simultaneous ICV data transfers on SBPD's LAN/WAN infrastructure. This design, maximizes simultaneous offloading peaks and provides assurances that SBPD will be able to access critical ICV video data during initernet slow -downs or unplanned outages. Our preliminary recommendations are to utilize a SafeServ/UEMS central archive at the SBPD Headquarters with multi -site servers at remote locations. This can substantially improve network bandwidth speed and provide a layer of local disaster recovery based on the volume of data anticipated —which will be accumulated very quickly when managing the 25 Arbitrator 3600 In -Car Video systems SBPD currently deploys. 4 Body camera supports wireless software update and configuration rule software changes, where the operation and capabilities can be changed for one Body camera, a group of Cameras, or all cameras for the Department. Response: Confirmed. Arbitrator IBWC devices are managed by Panasonic's cost- effective SafeServ/UEMS—a scalable, flexible and robust video management software suite, The UEMS platform offers server scalability, flexible storage,, and secure access. Operational and functional advantages include the followings features,. • Agnostic to Storage Systems (Locail On -Premise,, DAS, SA, NAS, Cloud) • Microsoft Azure Cloud Offering (Government Cloud, CJIS Compliant) • Validated Evidence Files (Hashing and Authentication) • Audit and Chain of Custody Logging Capabilities • Access Rights and Permissions (Groups, Users, Rules Permissions) • Management of custom rules for video retention based on SBPD pollicles Management of non -Arbitrator files (Panasonic Security, Third -Party Video, Images, Dons) • Active Directory Integrated (Synchronized) Updates, Groups and Users) September 7, 2017 Request for Proposal Response Page 1 1-1 Insight RFP Response City of South Bend SBPD Body Camera, / In Car Video Camera Project .1 _* !n1s.ight:1. • IACP Compliant (FIPS - 140, CJIS Comipliant) • Site Licensed (Single, Multi -Server, Distributed systems) • Remote Management for Vehicles/Cameras (Firmware, Settings, Software Updates) • Streaming Video Server (Built into System, requires network connectivity) 5 Body camera will come equipped with holster and battery unit. Response: Confirmed, The Arbitrator BWC is available as a single -piece, body -worn unit, or as a two-piece which lets the officer switch the view between the chest mounted camera and a second POV camera mounted in the car. * Purpose-built device * mulflple mounting Options * 160 degree lens * 7 ounces * Multiple resoiution settings LIP to, 1080p * Classify at the Cairriera * Rugged, Water -proof lP-67 * Snapshot / Photo Function * LED Officer information Painel * I ong life battery -- over 12 hours rec * Pre -Event recoi up to 3 rnii * Automatic "ON" feature / Always record feature • Complete logging, irrietadata and! chain of custody • Built In Image Stabilization • 64GB of Storage 1(40.4- hours) • Built in CPS • Built in Wi-F-1 • BUR In BkIetooth • Secondary POV Camera • Shared or, One -to -One deployments IM 6 Body camera supports activation by the Officer locally, through, the use of a Bluetooth trigger or equivalent initiation device. Response- Confirmed. The Arbitrator 3600 HD ICV microphone can be configured for automatic activation. From double tapping a wireless mic, to opening a back door, to turning on the light bar, the system offers 16 automatic and manual triggers to ensure SBPD, captures clear evidence. The ICV microphone offers flexible recharging methods withiin the vehlcle, alongi with a separate charging cradle for office locations. Bi-directional automated triggering cain also be configured when the Arbitrator BWC is deployed in combination with SBPD's existing Arbitrator ICV systems (Mk3 models). 7 Body camera provides for the direct user input of Notes, Video Classifications, and other metaclata for both videos and still photographs without requiring pairing to a separate device. Response: Confirmed. Arbitrator BWC devices feature one -touch recording aloing with pre- and post -event recording to ensure all interactions during an incident are captured. Evidence is stored on secure digital media, and officers can easily classify video data with a single button. With built-in GPS, the devices will automatically record important metadata including location, time and date, and officer ID. The devices also provide flexible video file offload options including direct offload via Wi-Fi, USB or multi -bay docking stations as well as standard Micro-USB through a workstation or other connected device. September 7, 2017 Request for Proposal Response Paige l 1-2 Insight RFP Response City of South Bend SBPD Body Camera / In Car Video Camera Project 4'.Ll ln,s,,ight-l- Choose one of three prededgnated Recordng Baton (Stwt),StopCla,,,�Oicafiom at the earnera Stan Rcq,,ording: Nsh Ohpr the C1, C2, or C3 Niflon Stop Recoufiq to apply ciassification to recording. - t Ong plim i3 44,00pdsl Notes; You can set a C,dassify toa vidcaa whHe ignared,'rNs, ensures noaccidcr,W xti,vatioms horns recordingi the video, or after you Mop yhfnqs sAich as a seathp�i' rocoirdingi the video. Wy one When yxdock a rpmrdirg BVA,'jnb the da&ng ciassificaIion c,,ui be appWd frorn the cfafi 4 Map rewdhg CETTlera. 8 Body camera remains operational after shock or rough treatment. Response: Confirmed. Arbitrator BWC devices are designed to meet fully rugged MIL- STD-81OG standards, IP67 water and dust resistance, and anti -salt. The device can be dropped from heights as high as 20 ft, and can withstand temperature ranges between 220F and 140OF (storage). 9 Nor- Disclosure of Customer Confidential information. Response: Confirmed. Arbitrator BWC devices, in unison with Arbitrator ICV systems and Panasonic fixed -surveillance cameras, form a unified evidence management platform that will preserve every link in the chain of evidence. Arbitrator BWC and Arbitrator ICV video files are encrypted upon recording. In accordance with FBI Laboratory Services Best Practices for maintaining the Integrity of Digital Images and Digital Video, the Panasonic Arbitrator software uses a hashing function method to preserve video/audio integrity and authenticity. Arbitrator BWC devices and Arbitrator ICV systems are designed to provide complete video evidence security throughout the lifecycle using SHA256 and RSA 1024 algorithms. In addition, the FBI recognizes and accepts a digital signature process when uised together with the hash process. The resulting hash is encrypted with a specific private key to ensure file integrity. The, advantage of a digital signature is that the source of a digital file can be attributed to a specific individual. .1.2 B. Re' qUil'emtints .. Desin innovation and ergonorr)ics 1 Body camera supports extended constant recording before requiring a battery recharge. Re,spoinse: Confirmed. Arbitrator BWC devices offer continuous recoding with GPS, Bluetooth aind Pre -Event Recording on a single charge. Full -shift battery life of 14 hours guarantees full suipport on the job. 2 Body camera is able to be charged in the vehicle or off duty via a standard 110 ac ou!tlet without the use of special charging stations. Response: Confirmed. Arbitrator BWC devices can be charged via an AC adaptor, or via a single or multi-baiy cradle. 3 Body camera includes Audio Prompts to notify an Officer when the camera is recording, Response: Confirmed. In additlon, Arbitrator BWC device modes can be disabled by the officer or set to various conceal' modes such LED/Vibrate, LED only, Vibrate only, or Stealth mode for tactical activities, ..__.___... .......... . ........ .. . ........ . ..... . . .............. . ..................... . . ... . . .......... . . ... . . . . September 7, 2017 Request for Proposal, Response Page 1 1-3 Insight RFPResponse City of South Bend SBPD Body Camera / In Car Video Camera Project 4 The In -Car Video System supports ophmfour higb-defni�ltiun|Pcameras. Confirmed, The Arbitrator H[>front facing camera (WV-VC30) offers an industry leading 30xOptica| zoom with 360xdlg|ta| zoom capabilities, superior Image clarity and color representation, and u|tna-Knvv light recording. Specifications include: * Imaging mode: 16:9 w H.264Comlpreomium w H[> Resolution of1920x188Umr1288x720 • Zoom Range 30xOpticai|; 12x Digital w Image Sensor 1/3PqOS w Low -light Capability Color: 0.5 |x (F1.6, Shutter: • (F.1.6/ Shutter: 1/30�a,AGC: 0*[H|gh]\ m O5.1degrees field nfview • Manual Zoom 1/30s,AGC: O *[High]) B/W: 0.82 |x ° Auto Zoom tozoom intnapredefined magnification orset amount mftime before returning. • Control set for Auto Focus, Control Camera, Button, and Backlight • Mode Button toOptimize for Lighting Conditions * Front and Rear Record Indication The Arbitrator HD rear facing snrnena (WV-VC31) is one of the few available HD rear cameras with an auto IRsetting. Specifications include: w Imaging mode: 16:9 w H.264connpressiun • MD128Ux72Oresolution • Wide-angle lens (15Odmgpeem) * Wide Angle IR-LED • Built-in Microphone = PoEpower supply 5 The In -Car Video System has a built |nGPS transmitter for location tracking mfthe vehicle and correlation ufvideo Lmlocation through the, Evidence Management software. No. With built-in {5PS, the Arbitrator ICVsysteom automatically records importantnnetmdata including location, time and date, and officer ID. 6 The In -Car Video System activates in -vehicle video and Body Cameras automatically Kmthe event ofa crash through abuilt-in crash sensor orwhen other pmmgnamed triggers activate the imcar camera system. Response: Confirmed. The Arbitrator ICVsystenn'sVideo Processing Unit supports up to two 512GBsV||d-state hard drives and provides full Pmvver-over-Ethernetto attached IP cameras. The system is equipped with ata0mper-resistantkey lock, and recording can be activated based on predefined triggers such as the use of the vehicle's siren or other devices. Transferring and managing evidence is slnmp|e with the systenn's built-in, wireless options 0rvia offload using the Arbitrator 360m H0 Sa#eServ/UEMS software application. September 7^ 2017 Request for Proposai| Response Page 1 1-4 Insight RFP Response City of South Bend SBPD Body Camera / In Car Video Camera Project Body Worn Carnera SiMfltaneous Trigger Options Conneci over Bluetooth Mh conimonldgger Dox (GIB) Or A& ))) Conned over WIM Mth C.ommonTrigger Box (CTB) I I 7 In car video system and body camera system, have pre -event record capabilities N IDSIght." Response: Confirmed. Arbitrator BWC devices feature one -touch recording, along with pre- and post -event recording capabilities, to ensure all interactions during an incident are captured. The devices stores evidence on secure digital media, and officers can easily classify video data with a single button. The system! is equipped with a tamper -resistant key lock, and recording can be activated baised on predefined' triggers such as the use of the vehicle's siren or other devices. 8 The In -Car Video System has a built in 802.11 high-speed Wi-Fi modem for wireless offload of video., Response: Confirmed. The Arbitrator ICV system includes a built-in modem meeting these specifications. Please see the graphic for an overview of the ICV interface: Status LEDS fteless Swittfi MM�41 Antenna (bar buhD� rhalger buttain 9 The In -Car Video System supports a tablet or laptop interface to review and edit live and recorded video from the in -car video system, and to receive BOLO alerts sent by Dispatch for immediate, mass - communication to one or multiple vehicles. Response: Yes, the Arbitrator ICV system supports both "live view" and recorded video from both tablets and laptops. However, BOLO capability is not part of UEMS, 10 All video is encrypted at rest on the body camera and in -vehicle camera, in transit to cloud storage, and while being maintained in cloud storage. Response: Mlicrosoft Azure Government cloud storage is now available for Panasonic Arbitrator body -worn and in -car video systems, representing a flexible, secured and reliable solution for video evidence management. With Azure Government, agencies cain maintain security, control, and compliance requirements while using scalable cloud or hybrid solutions September 7, 2017 Request for Proposal Response Page l 1-5 InsKQhtRFP Response City wfSouth Bend SBPD Body Camera / In Car Video Camera Project that can store sensitive data in an on -premises datacenterand less, sensitive information in the cloud. In addition to a contractual commitment to CJIS, Azure Government addresses physical and geographical security of data by offering storage in a private, yecmrity-ena,b|ed environment with datacentermconytructed in areas designed to support bus|messcontimU|ty scenarios. As the first major hyper -scale commercial infrastructure cloud platform contractually committed to meeting the FBI's Criminal Justice Information Services ([JIS) Security Policy for federal, state and local governments, Azure Government provides agencies with secured cloud gtoma08dea|g�ned to meet stringent government demands. And now Arbitrator Cloud utilizing Microsoft Azure Government is a, seamless complement to the new Panasonic Arbitrator BVVC MK3 body worn canoeno' designed and built based on direct feedback from law enforcement organizations across the country. 111 The Evidence Management Software has comprehensive Chain of Custody audit trail logging and reporting. Response: Arbitrator BVV[ (mnk3) in unison with Arbitrator in -car video systems and Panasonicfixed'-surveiUanoe cameras form a unified evidence management platform that preserves every link in the chain of evidence. Under the Arbitrator SafeS,ery/WEMS Administrator control settings, user rights and group assignments can be configured forcustornUzabVe rules and permissions. The SafeServ/UEMS BES application enables system administrators to enable mandatory user password changes. Anytime an operation is performed bvaspecific user/ orbythe system itself, and entry is made detailing the event as it took place, who took it, and when it took place. These entries are saved to our audit logs and can be pulled up as needed, be it a specific file, the system as m whole, or any �cmnmbination of user, file, or function. The Arbitrator SafeServ/UEMS BES aippUcation allows retention policies to be set and managed by the system administrator. Only the system administrator or a group of administrators within the system with correct user permissions can delete video files or modify retention policies. The Arbitrator 0Ep4S platform provides an evidence rule that is m function to determine access permissions, retention period, and storage locations of files (called Effect) by predefined conditions (called Criteria) when the files are registered |mthe database. 12 The Evidence Management system includes a comprehensive video redaction capability that will automatically redact and track all personally identifiable individuals in a video, and prepare that video for sharing orexport toanother user. Response: No. Panasonic currently utilizes a number ufthird party Redaction Software solutions that perform redaction of Faces, License Plates, and other objects, along with audio. Depending on actual use -case scenarios, Panasonic will provide the best third pairty product available to meet your requirements and reduce the limitation available, Due tothe complexity involved with "eutomnaticredact[on°, Panasonic is looking todevelop internal solutions to support this and would be willing to work with S8P[} to determine exact requirements, workflow, and best practices for an integrated solution. September 7,2Q17 Request for Proposal Response page 1 1+6 Insight RFP Response City of South Bend SBPD Body Camera / In Car Video Camera Project Native Clippirig1 support directly into Back End Client. Integrated workflow into Redactioin it Video enhancement software. - Minimize exportfir'ne Reduced file size for irrelevant video 13 The system provides an ability to simultaneously play back two or more selected videos from the Body camera and in -Car Video sources associated'with an incident. Response: No, this capability is not available. However, officers can view Arbitrator BWC video recordings in the field from a Windows -based laptop or tablet in the vehicle, running the Arbitrator SafeServ/UEMS FE application. 14 The system stores all video, audio, and metadata in a CJIS compliant secure cloud- based storage and video, audio, and metadata are automatically uploaded to secure CJI',S compliant vault storage wirelesslly, without the use of peripheral docking or wired offload devices, Response: Confirmed. Panasonic video evidence systems are compatiible with on - premises, cloud, hybrid and other archival systems for video storage. The Panasonic Arbitrator UEMS platform offers SBPD the server scalability, flexible storage, and secure access to provide operational and functional advantages including: • Agnostic to Storage Systems (Local On -Premise, DAS, SAN, NAS, Cloud) • Microsoft Azure Cloud Offering (Government Cloud, CIIS Compliant) • Validated Evidence Files (Hashing and Authentication) • Audit and Chain of Custody Logging Capabilities • Access Rights and Permissions (Groups, Users, Rules Permissions) • Management of custom rules for video retention based on SBPD policies • Management of non -Arbitrator files (Panasonic Security, Third -Party Video, Images, Docs) • Active Directory Integrated (Synchronized' Updates, Groups and Users) • IACP Compliant (FIPS - 140, CIS Compliant) • Site Licensed (Single, Multi -Server, Distributed systems) • Remote Management for Vehicles/Cameras (Firmware, Settings, Software, Updates) • Streaming Video Server (Built into System, requires network connectivity) Panasonic's U'EMS 1.1 new web client has been designed with many of the same features as the legacy Arbitrator SafeSery applications including: • Quick Search (Free Form Entry - Search most common, Data Elements • Simple Search (Date/Time, Officer, Case File, Classification, Bookmark, Agency, Unit, Shift, Area, Vehicle ID, etc.) 1-------11--,.-...---.------....... . . .. . ... . . ................... ......... ...... .. ... . ... .......... ..... . . . . .. ........ ......................... ...... . . . ............. . . . . . . . . . ..... . . ............ . . . . . . .................................. . ...... September 7, 2017 Request for Proposal) Response Page 1 1-7 Insight RFP Response City of South Bend' SB,PD Body Camera / In, Car Video Camera Project 41"'. 19110 ht"71. • Advanced Search (Additional granular search and multiple criteria parameters) • Card View Layout (Thumbnail, Date/Ti':me, Case File, Classification, Officer, Duration) • Sorting, options in Card Layout (Date/Time, Caise File, Classification, Officer) • Filter Results based on Types (ICV, BWC, Security, Other, Library, Archive, Unverified) • Detailed Display for Video Details for Playback, Property Information, Audit) • Saved Searches capability for quick recall of searches and search parameters • Playback Video (Select Single Video or Multiple Videos (Maximum of 4)) i.e. Select ICY Video and BWC Video to Playback Simultaneously • Publish Video (Select Single Video or Multiple Videos at once) • Archive Video (Select Single Video or Multiple Videos at once) • Export/Download Video (Select Single Video or Multiple Videos at once) • Delete Video (Select Single Video or, Multip]e Videos at once) • Audit Display of Chain of Custody (No need to go to Reporting Module) 15 The Evidence Management Software has an interactive map -based interface where the location of video evidence is correlated to both the Officer and Vehicle. Response: No. The Arbitrator SafeServ/UEMS platform allows for the flexible management of evidence across multiple storage tiers based on storage locations and rules of evidence (criteria such, as classification, source, agency, area, type, etc.) and maintains chain of custody. To control) storage costs, the Panasonic SafeServ/UEMS BES application allows retention policies to be set and managed by the system, administrator. Only the system administrator, or a group, of administrators within the system with correct user perm,issions, cain delete video files or modify retention policies. The Arbitrator UEMS platform provides an evidence rule to determine access permissions, retention period, and storage locations of files (called Effect) by predefined conditions (called Criteria,) when the files are registered in the database. These rules can be established in advance by SBPD in accordance with department policy and procedures. These rules will also be able to manage retention time and file accessibility, deletion and purging based on event classification, for 30, 90, or 180 days, or "indefinite" depending on State legislaition requirements or departmental evidence handling procedures. 16 The Evidence Management Software supports video and audio evidence review, classification, and dissemination from Body cameras and in -Car Cameras. Response: Confirmed. Arbitrator BWC devices include Ibuilt-in Wi-Fi capability, allowing automated offload when in range of ain access point. The devices will communicate with the video, evidence server to optimize officer efficiency and reduce, overtime associated with manual offloads. When used by itself, the Arbitrator BWC provides flexible video file offload options including direct offload via Wi-Fi, USB or multi -bay docking stations, as well as standard Micro-USB through a workstation or other connected device. Arbitrator BWC devices also support an optional 10-bay USB docking station which can automatically activate wireless upload and recharge multiple BWC devices simultaneously, 17 The Evidence Management Software supports an unlimited number of Users. Response: Confirmed. Panasonic's UEMS 1.1 new web client has been designed with many of the same features as the legacy Arbitrator SafeSery applications including: • Quick Search (Free Form Entry - Search most common Data Elements • Simple Search (Date/Time, Officer, Case File, Classification, Bookmairk, Agency, Unit, Shift, Area, Vehicle ID, etc.) • Advanced Search (Additional granular search and multiple criteria parameters) • Card View Layout (Thumbnail, Date/Time, Case File, Classification, Officer, Duration) • Sorting options in Card Layout (Date/Time, Case File, Classification, Officer) ... . ..... ........................... . . . . . . . . . ....... .. . ......... September 7, 2017 Request for Proposal Response Page 1 1-8 Insight RFP Response City of South Bend SBPD Body Camera / In Car Video Camera Project !Psight: • Filter Results based on Types (ICV, BWC, Security, Other, Library, Archive, Unverified) • Detailed Display for Video Details for Playback, Property Information, Audit) • Saved Searches capability for quick recalll of searches and search parameters • Playback Video (Select Single Video or Multiple Videos (Maximum of 4)) i.e. Select ICV Video and BWC Video to Playback Simultaneously • Publish Video (Select Single Video or Multiple Videos at once) • Archive Video (Select Single Video or Multiple Videos at once) • Export/Download Video (Select Single Video or Multiple Videos at once) • Delete Video (Select Single Video or Multiple Videos at once) • Audit Display of Chaffin of Custody (No need to go to Reporting Module) The SafeServ/UEMS (browser -based client software allows quick and easy searching across miUlti-servers, video sharing with the State's Attorney, and FOIA requests from! outside agencies. Features include: • Email, FTP, HTTP, COPY, BES, Web link capabilities • Hosted Server (IIS, BES) for Implementing / Hosting Distribution • Allow for access via "Web Client", FTP Access, or Email Links for Playback • Wlifl maintain "own" FOIA Retention (i.e. Link available for 14 days) • Audit Logging of activity (Playback, Download, Exports, etc. • Automatic Setup of "Publishing Rules" (i.e. Auto generate DUI's) 1 1.3 C. Warranty and Maintenance Servic.,le I The video system includes a parts and labor warranty against any defects in materials or workmanship on, all System software and hardware components for the duration of the contract. Response: Confirmed. Panasonic's standard three (3) year warranty coverage includes the "Priority Exchange Program" covering in -warranty units. If the unit can be repaired by shipment of a replacement component, the necessary component will be shipped for overnigiht delivery within the continental USA. The defective component must be returned using the provided box and airway bill. Panasonic pays shipping costs for both shipments, as long as the provided airway bill and shipment number are used. Arbitrator BWC devices, come with a standard three (3) year warranty that can be extended for up, to five (5) years with Panasonic's Arbitrator Protection Plus Program. A one (1) year standard warranty covers accessories and batteries. Battery warranties are offered with extended warranty plans. September 7, 2017 Request for Proposal Response Page 1 1-9 MM, City of South Bend SBPD Body Camera / In, Car Video Camera Project PANASONIC "PROTECTION P1,11S" WARRANTY Any body worn Earnera u6t for which tine Ninisok "TWWW Plu' warrinly laws bevi purdwsed wW, leteive �.Adifional comage for arri Ulm that occurs dire to a ccidental dmage, 2 Software updates will be provided as part of ongoing maintenance at no additional cost, Iasi g h t Response: Confirmed, Arbitrator BWC device and Arbitrator ICV system firmwaire and software updates are pushed out automatically for remote administration of the devices, eliminating human intervention and reducing critical IT support time. The Panasonic Arbitrator hardware is designed to allow changes to the system in the form of a firmware update. TypicaUly, updates are available as they are released from the engineering team. Alerts will be sent to SBPD as new features become available, along with instructions on how to acquire and apply any updates. All updates, be it software version changes or hardware firmware updates, undergo rigorous testing before being made available. Panasonic software updates are included under Arbitrator's annual software licensing and maintenance agreements. 3 Departmental users have access to a 24/7 Help Desk Service Phone Number for technical support during or after normal business hours. Response: Confirmed. For Arbitrator BWC technical support, Panasonic operates a US - based, toll -free technical support hotline 24 hours per day, 365 days per year. 4 Vendor provides unilimited routine technical support during normal business hours. Response: Confirmed. The Panasonic Arbitrator BWC system is supported both directly by Panasonic and through premier authorized Panasonic Partners factory -certified to provide first level support and service to SBPD. Panasonic also deploys certified analysts dedicated to supporting Arbitrator hardware and software. Panasonic customer service is specifically trained to meet the high demands of public safety organizations including: • 24x7 ToU-Free Help Desk Support Hotline with 16-second average wait time ... .............. . .... . .. . . ......... . .................... . ......... . ... . ... . . ....... ___ -- - - ---_-_---- ................... . September 7, 2017 Request for Proposal Response Page 1 1-10 Insight RFP Response City of South Bend SBPD Body Camera / In Car Video Camera Project Insight.'", Live Technical Support chat Experienced analysts answering first line calls Priority Exchange Pirogiram with Overnight Delivery • US -based Panasonic Field Support Staff to expedite response times 5 Vendor provides 24 hiour/7 day per week emergency technical support for any system outage, including onsit'e support for issues that require local service., Response, Confirmed. For Arbitrator BWC technical support, Panasonic operates a US - based, toll -free technical support hotline 24 hour per day, 365 days per year. 6 Vendor provides testimony (expert or otherwise) regarding the system and/or captured video at hearings, trials, and other legal or administrative proceedings, when requested by the department. Response: Confirmed. Panasonic cain provide experts for court room testimony. 1.4 DTrc9i/7ir)9 1 Vendor provides onsite user training for all officers assigned a camera and administrator training for all body camera administrative personnel. Response: Confirmed. Insight will provide on -site classroom user training and administrator training for all assigned personnel. These classes will be offered twice a day for one week, with a maximum class size of 22 students. Training Cost for 10 classes (two classes per day, five days per week, 22 students per class); 2 'Train the trainer' training is offered at the Department at no additional cost at least twice per year for the duration of the contract. Response: Insight, in partnership with Panasonic, will offer this option as needed by SBPD. We will provide 10 visits over the course of five years (two per year) at a cost of $15,000.00. Costs cain also be paid on an annual basis. 15 D. Installation 1 lnstallation must be done by a certified installer. Response: Confirmed, The Waymire Group, based in Indianapolis, is a certified installer. The group is currently contracted to perform all SBPD car installations (ICV) and was completely certified when installing the original Arbitrator ICV cameras for SBPD in the spring of 2016. Installation/de-installation of the proposed/existing solution has not been included in this proposal, as we felt SBPD would be better able to leverage its existing contracts and pricing already in, place with the Waymire Group. 2 Locations of in car cameras at discretion of Department. Response: Confirmed. Panasonic will recommend the best mountingoptions for each car manufacturer in partnership with the car outfitter and SBPD, with the final determination left up to SBPD. However', some modifications may be necessary depending on the final choice, and any modification costs are not included within this proposal. Moving camera placement recommendations could also affect some of the features and functions of the September 7, 2017 Request for Proposal Response Page, 1 1-11 Insight RFP Response City of South Bend SBPD Body Camera / In Car Video Camera Project software and system itself. Each camera placement outside of the manufacturer recommendations will need to be reviewed by and agreed to by all parties. 1. 6 E, Pa ynn e n t Te� rm s (Co s t) 1 5 year agreement with simple payment plan and possible trade in credit. 2 3 InI Isght' Response: Confirmed. Insight brings you the convenience and flexibility of leasing IT with a U.S. CommunitiesTT"' approved Master Equipment Lease Agreement. This fair market value lease allows governments, schools and uiniveirsities to acquire technology with little to no down payment and then make Ilow payments over time, without incurring debt. Bundle youhardware, softare and services purc oner monthly, quarterlywor annual paymenthases into, M=M • Innovative and flexible financing solutions • One -stop convenience • Seamless order/leasing process 40 Asset analysis and management strategies 0 Manufacturer-ag:nostic Insight is able to provide SBPD with a; simple 5-year leasing option with either a $1 buy-out or a simple trade-in and refresh program. As soon as the final bill of materials is completed andl approved by SBPD, Insight will work with the City to create a leasing and finance strategy that would works with your goals and needs. Payment should be broken up based on delliverables. Response: Confirmed. Insight has read and agrees to this statement and will work with SBPD to determine the final deliverables for each statement of work. Payment will be made within 35 days of invoices received. Response: Confirmed. 1. 7 F. Replac-ement Parts Should include pricing chart for replacement parts. Response: Confirmed, The requested chart for replacement parts can be located at the end of this section,. September 7, 2017 Request for Proposal Response Page 1 1-12 Arbitrator 360 HD SKU: ARB-M90-P B©M (the old APB-I-IT3N) MOBILE EVIDENCE CAPFURR SY52"E" 360, FULL No. Item Photo QTy [Description Part dumber 1 Tx 1 (Transmitter 101-TXOO 2 Tx Lava I!er 1 Including clip/windscreen 101-LMOO Microphone 3 jTx Battery 1 I._i-Ion Polymer, 101-BT00 3..7V/1800r nA 4 Tx Pouch 1 Clip Type 101-LP00 Desktop 1 Without Antenna 103-f-iC00 Charger connector on Top 6 Chaser 1 Input: 100 - 240V / O�5A 103-APOO Adapter Output: 1V / 1 A 7 Charger Stand 1 For desktop charger 103-HBOO 8 User Guide 1 103-UM00 Arbitrator 360 HD SKID, ARB-KIT-HD BOM 360 . FUL A rb itra me "Ui NORMS EV)DENCE CApruffE sysrrm NOW$ T'11,'11'11, Recorder 7777, 77,3 ARB-WJ-VR30 I Recorder I GPS module integrated ARB-WJ-VR30 2 Security Key 2 For ARB-WJ-VR30 VGQOF48 3 1Operating Instructions 7 1 For ARB-WJ-VR30 4 IGPS Antenna 1 26 ft. NIJYYY400006 5 CPS Antenna Pad 1 Mounting Pad VMP8729 Front Camera ARBOWV-VC30 I 2 Front Carnera Camera Mount 1 1 1/2,8 type MOS image sensor, Color 0 51x BWO.021x. Optical 30x, Digital 12x One screw included ARB-WV-VC30 PGXL1 004ZBJI 3 Operating instructions 1 Box of CDB (LIND) ARB-PAPDC2462-3951 1 GPIO Cable 1 3 ft. CBL1O--F01003 2 Recorder Power Cable P 1 10 ft. ICBLIO-FO1001 3 �Distribution Center 1 Output: 12 VDC / 7.5A PAPDC-2462-3952 4 Ignition fuse assembly 1 0.75 ft FUSAS-F00001 5 Main Line fuse assembly 1 0.75 ft. FUSAS-F00002 Solid State Drive Kit ARB-256SSD 1 256GB I Solid State Drive THNSNH256GCST �41DAGD 2 SSID Cartridge 1 For Solid State Drive ARB-WJ VR3002 Arbitrator 360 HIS SKU: ARB-KIT-HD BOM 360, ArbitraMP"a mosum zywrnoff rAproniv sysrpm WLAN Module 02) 1 WLAN Module (2x2) 1 802,11 n, 2x2 ARB-WJ-VR3003 USB-To-LAN Adapter :ITUSB-To.-L.AN Adapter I including driver CD ARB-1.U3-ETG Network Cable 1 Network Cable for PC 1 CAT6, Snagless, STP, 25ft, Yellow ARB-CABLPC 2 Network Cable for Front I CAT6, Snagless, STP, 25ft, Black ARB--CABLMAIN Battery Backup Unit =lBattery Backup Unit 1 50 Watt ARB-PAUPS1 221 - 3994 Documents 1 Warranty and Support 1 �Arbitrator 36011D Warranty and 2 Guide 1 1Support Guide 3 Parts List 1 Arbitrator 36OHD Parts List Panasonic mi Longer battery life "rHE NEW AND IMPROVED ARBITRATOR w Rugged IP67 and MIL-STD-8106 architecture BODY WORN CAMERA -UPGRADED FEATURES mi I 080p / 720p I 480p, Resolution FOR AIRTIGHT IDENCE CAPTURE. 16:9 & 4:3 aspect ratio m: Compatible with Unified Evidence Management Software m! Compatible with in car video system mi Built-in GPS, WI-Fi:! and Bluetooth mi Adjustable LED brightness information panel mi Fietd-serviceable battery Built on Panasonic's tradition of video surveillance excellence for law enforcement, the new and improved Arbitrator Body Worn Camera takes evidence collection to the next level. Featuring a single or two-piece design, the Arbitrator Body Worn Camera is IP67 / MIL-ST001 UG rated to provide provide officers with a more reliable way to capture video and audio, evidence in nearly any condition. Arbitrator BWC records in 108OF / 720P / 360P and seamlessly integrates with Panasonic's SafeServlm Evidence Management Software, Arbitrator BWC in unison with Arbitrator in -car video systems and Panasonic fixed -surveillance cameras, form a unified evidence management platform that preserves the chain of custody. Flexible storage options enable you to store video evidence on premise, in the cloud or in a hybrid storage solution of both, A A M Model Number w��r�a)A[�I rrrr[ Arbitrator Body Worn Carnera ARB-BWC3 MAIN KIT Ell Dimensions Main Control. Unlit 3,42 X 2.75 x 1.22 Inches M Size f1leighl x Width x Depth) 87 x 70 x 31 mn7 • Weight Main Controller 7.050z M Crop Test Yes 14 feet) • Waterproof Rating VP67 PEC60529w Type 4X IUL50), NEMA 4X compliant ula Fiietd of View/ Aspect Ratio H 6 r, 9 model Horizontal : 180 °" Vertucat : 110 ° fd'uagonal : 180,11 [4 : 3 rnoda[ Horizontal r: 160 a Verfical : 122 ° Idiagonal : 8H0"') uum Memory 64GB VVIII Image Stabilization Yes IVIO Battery Life More than 12 hours tlt Balleey ReplacementCycle I year M Warranty Main Unit.3 YNarti. HaltnrY_ 1 Year riw�-w�u�rrP«,T�IiT�Awucpuln._.....--_ M Video/Photo Resolutions Available M Video Format P Robustness Frame Rate [FPS) m Photo Resolution I ,Audio Formal M Pre -Record Video to Pre -Record Audio [16:91 1080P / "720P / 36aP 14:31 120OP / 960P / 480P' MP4 / AU Yes lIP671 / MIL STD -810G anti salt 30 fps [16:9) 1920 x 1080, '12'80 x 720, 640 x 360 [4,31 1600 x 1200, 1280 x 960, 640 x 480 AAC 606/128 3 minutes max. 3 minutes rnarx ._-__ rl)rs _ ....__--. ------------- .. _-._.._._ wraJli tt One Touch Record Yeas M die Touch Photo Yes M Time/Date Stamp Yes IN Instant File Tagging Yes M Pa5sword Protection Yes I Recharge Time 3 Hours M GPS Loration Tagging Yes Hi GPS Time Sync Yes M Vibration Alert Yes III GPS Yes M Wd-ri Yes tti Frnbedcped Bfluutooth Yeas m 'Srctapshot Yes M ICV Integration Yes Pt F FS - 202 Yes 5 tuu Rest Time Streaming IAV-GoSb Yes. IN Docking Station Yes. APHW3CB LEARN MORE us.panaisonic.com/bwc Panasonic facanstlnntlpemhanedeg product specd¢agoasand a[cessories. Specifications soi toahantieyalhont nolke. itatl'emarks are propedyuV heir respeclNeowre s. Q.7017 Panasnrmctorpora¢ion n9 YlottliAunarica, Alloighls re:erred Aa6itratocBrwtC Spec Sheet p7JVP RUGGED IP'67 AND MIC.I IOC ARC111TECTURE Arbitrator Body Worn Camera features rock -solid build quality with an IP67 ratting and MIL-STD-81 OG architecture so evidence capture continues interrupted, even in the most challenging outdoor environments. VIDE011PHOTO RESOLUTIONS AVAILABLE: [116:911089P / 770P / 360P [01 17 P / 96 P 7 480P Recording evidence in 1080p, 720p and 360p, the Arbitrator Body Worn Camera provides crystat-clear video ctarnty that accelerates convictions in court.. Disc-. LIC1 TPAP TO WIRELESSLY TRIGGER RECORDING The Arbitrator BWC can be configured to trigger recordings wirelossly basest on connection to tight bar, G-Force Trigger, or weapon tack release. This feature also allows you to syrlchromze recordings with installed Arbitrator 36D in -vehicle system. ACCESSORIES 7 OPTIONS ® Body Worn Ca m era AR B- BWC3MAI N KIT • Multi Dock Charger + Power SupplyARB-BWC3-8BAY Common Trigger Box + Power Cable ARB-BWC3CTB ® Pairing Dock +Wiring HarnessARB-BWC3PAIRDCK Insight RFP Response City of South Bend SBPD Body Camera / In Car Video Camera Project , 2. 111 Proposal Requirements The proposal shall provide information necessary for the SBPD to evaluate the qualifications, experience, and expertise of the vendor and sub consultants to perform the work required or supply the equipment in, the Scope of Work. The Vendor is to make a written proposal which presents an understanding of the work to be performed. The proposal should demonstrate and provide evidence that the Vendor has the capabilities, professional expertise, and experience to provide the necessary equipment and/or services as described in this RFP. The Vendor shall ensure that all information required herein is submitted with the proposal. All information, provided should be verifiable by documentation requested by the SBPD. Failure to provide all information, inaccuracy or misstatement imay be sufficient cause for rejection of the proposal, CANCELLATION OF THE CONTRACT: The City may terminate any agreement resulting from this solicitation at any time, for any reason or for no reason, upon thirty days advance written notice to the Vendor. In the event of such termination the Vendor shall be compensated for services and work performed prior to termination, If the City does elect to terminate this agreement for any reason, the Vendor shall repurchase any unused product from the City at the invoiced price which the City paid TAXES: Sales to the City of South Bend are exempt from State sales tax. State sales and use tax certificates of exemption, Form ST-12, will be issued upon request. USE OF BRAND NAMES: Uniless otherwise provided in this solicitation, the name of a certain brand, make or manufacturer does not restrict vendors to, the specific brand, make or manufacturer named, but conveys the general style, type, character, and quality of the article desired. Any article which the City, in its sole discretion, determines to be the equal of that specified, considering quality, workmanship, economy of operation, and suitability for the purpose intended, shall be accepted. The vendor is responsible to clearly and specifically identify the product being offered and to provide sufficient descriptive literature, catalog cuts and technical detail to enable the City to determine if the product offered meets the requirements of the solicitation. This is required even if offering the exact brand, make or manufacturer specified. Normally in competitive sealed bidding only the information furnished with, the bid will be considered in the evaluation. Failure to furnish adequate data for evaluation purposes may result in declaring a bid nonresponsive. Unless the vendor clearly indicates in its proposal that the product offered is an, "equal" product, such proposal will be considered to offer the brand name product referenced in the solicitation. Response: Insight has read, understands and will comply with, Section III Proposal Requirements. 2.1 IV CONTRAC7- 'TE1?M It is the intent to award a contract no later than September 26, 2017. Prices, shall remain firm for the term of the contract. Response, Insight has read', understands and will comply with Section IV Contract Term. 2.2 V. A WARD �OMWACT The award documentation will subsequently be followed by a contract incorporating by reference all the requirements, terms and conditions of the solicitation and the, Offeror's proposal as negotiated The City desires to award to one qualified vendor for all services. Response: Insight has read and understands with Section V Award of Contract, September 7, 2017 Request for Proposal Response Page 1 2-1 Insight RFP Response I rils.igN City of South Bend . .... ,.. SBPD Body Camera / In Car Video Camera Project 3. Project Pricing Response: The projected costs for the City of South Bend's SBPD Body Camera / In Car Video Camera Project can be located on the spreadsheet immediately following this page. As stated on the Project Pricing spreadsheet, the In Care Video Training and the In -Car VPU Installation Certification were included lin the City's 2016 p,urchiase. In this section we have included the Statement of Work for the City's Review. September 7, 2017 Request for Proposal Response Page l 3-1 0 0 00 0 0 0 r-q 00 lD 0 0 0 0 0 rlo 0 I'll ri o6 6 6 6 r� Ln t m 6 1 m 0 r� 0 6 0 "X 00 Ln 1-11 mIm 0 00 kD 0 t" 606, 6 C� N Ni 0) � LO ro Lf� Lri (y) r-i 1�6 ff) w.ui m N J& J&- JA- 4A -bPr 4d)- 4d)- 4d)- 4d)- 0 M 00 00 0 ko 0) 0 0 r-I to 0 0 0 0 0 It r-I 00 N r-i o6 r-I 6 rJ �6 cS N Lo M 0 a) N � 6 l6 0) %.0 U) r4 r-I 4 r-i r 4 N Ln -t (-4 N N Lr) N r\j N 4- iA -IA 4d)- - in- ter- - -bn- 4A 0 0 00 0 0 N N N N N C) 0 r- r-I 0 0 N 0 N r) Cal LIJ v LLJ < z CO U z ui (f) y F I_ Z wEh0 u < (D Z) CL ui < ry x r) 0 CL z U- to LI) ::- w w > 0 ui ca < C� u ai uj -j U rq o 0 0 V) 0 M: w 0 w w wi w < U 0 Wl s- rj 4J CI- w 0 CL ID 0 U co z z < 0 < > ^ Lo al- u z F- 0 V) IA < w u u o ca <U Z l� z F-c 0 ED U.J — -J Z V) Z w 7 N 0 ry) w wLLJ . Y F- -1 CO 0 0 o C(- cl� 0 co < LU W X rq < >- w < Q� V) Co U U < 3: CO Z -4 -i u w 0 U LU :3 V) w M Mw C� w < W 0 (n cr-, W < F- -j v U z 0 C� 0 < (D 1 z cu) 0 < z < 0 wm o < co < (D a- CL MLJ 0 U 11 < --1 7- E cry z co U 0 0� ry) o 0 mc (D C) fn < CL m 00 u 'ry) 1 11 C12< > ry) u u rn U a No= (A m co u (D 0 co co c 3: w 1 vi 0- Q� > < co (A > 10 co co ca co a� < cc): to ca Li c m ca LL u 01 Li: <wx < Q) E ufu 0 m —4 9 0 � 0 o © a O e � c M o N sV ate) N M ra Q c � O O O O dl O O O m a o O oc M N i- N (Y) +6- ifl- 4A +A- Q) N u� E 4 , C U r o o� O o .E., o � c 'L c m 4 w ,� V, a !o s +Lo r a a!f— D o ro LO m� CL 4-1\ ` v j i p i p p VOJ o m 1 N +=+ v Ul) w L _o ro +� c • _ CL O O U 4-1+ N m Q1 7 Ln b o o 4 i T E- U¢ L3 • f L C > V 7 M} C `:- p O O O O D u � ,6 I U) 5 (U LZ> 4L U 'O C1 C �` Q Z O m v E Q o- UI (V O) C u ` ;�' E U Q U u ro C v Q an o > v ly fo x •� A� •C � i] N N Co) Qcl j c C ._ C C O fu c L ra c C p u QO% -0 1-1 Ln c L W v L CL� > a) H .L U {Lf1 U N , u m 4, � v m (UQ) W441 o L i+ N .j p Ln C ++ >� O. W •N > v � o rioo .E W Y-. L y00 � O O U c M O. Q) fo 'U (a.. N V � c m O �^ C xCY L Qro a} v UI - T v ' .0 O D -C f6 C: - v � fu a— v ..0 O E 76 N i rC+ C > j O O m O O _ 4� O CD a -3 o N c o ,C O D p Q) Ci7 w nE N of c o a] n N V 1-O vi E 04 4a) " E E o 4-1 U) CL O � C C fu d Y E C ° �ts °J -0 ai 0 o U v a c o 0 c ca u 0 aJ a) a C O o W 4-1 0 > E.=E C D o C L > O D U� wDVO)ELn v =; =a v D c a� � o m v (n 'N '� M C (!] C 4' o L 0 > a..' :3 D V) .— O N U O D U C4.1 IT c� = O 'O W0 O 0) M C (Yf Ln 0 Q x v v c p 'o v v -a c 0 o u CDv a- � 4� O O w V1 ra E u cn o M U -D 4• C c v v 4� t o. � � v u ,- E o m •W D .41 U Q1 V} L c U z October 13, 2016 1 PARTIES "Insight" Insight Public Sector, Inc, 6820 S. Harl Avenue Temipe, AZ 852,83 Attn: Peter Gleek on Insight PUBLIC SECTOR SERVER CONFIGURA TZON AND TRAINING "Client" South Bend Police Department 701 W. Sample, Street South Bend, IN 46601 Attn: Chris Voros Insight is pleased to perform the following services ("Services") under the terms and conditions of thiis Statement of Work ("SOW"). 2.1 Service Description The following is a h,ighi-l1evel description of the Services Insight will provide: 0 Provide professionail deployment servers to perform Arbitrator services in the Client's envi- ronment 2.1.1 Location The Services will be performed! at the following Client lo,cation(s): 0 701 W. Sample Street, South Bend, In 2.1.2, Scope and Approach Insight will perform the following Services: Server Configuration • Install SQL 2008/2012 on 1 dedicated server 0 Client will provide server that meets minimum specifications, of manufacturer * Install current release of Arbitrator Safe Sery software on I dedicated server 0 Install Back -End Administrator application on I dedicated server • Install Back -End Client application on 1 dedicated server • Create In -Car configuration based on Client specifications o Will provide, Client with configuration file and instructions on how to deploy o Will assist with the deployment of configuration to In-Cair systems that are available during the course of the project • Create configuration file for remote updates based on Client specifications • Test upload functionality and system viewing features • Register new firmware aind Front -End on server • Register current version of VPU firmware on server, IRev. 016/16 INSIGHT PROPRIETARY AND CONFIDENTIAL Page 1 of 11 U.S. COMMUNITIES GOVERNMENT PURCHASING ALLIANCE Server Configuration and Training Statement of Work # 19797600 v 1.0 South Bend Police Department October 13, 2016 • Register current version of Front -End application on server Training • Provide Administrator Training - system configuration, ICV configuration, software modules, remote updates, and Group/User creation • Train the Trainer - ICV usage, uploading, reviewing - 1 class 2.2 Project Management Insight will provide the following project management and technical direction: • Serves as the primary point of contact on all project issues, needs, and concerns • Facilitate kickoff meeting to review project expectations, identify possible risks, and formulate plan • Completes 'Change Request" documentation as required • Manages Client expectations and satisfactions through the life of the project • Schedules and conducts team update/status meetings • Project acceptance and sign -off document 2.3 Deliverables Deliverables, if any, will be agreed upon by both parties in writing. 2.4 Insight Responsibilities Insight is responsible for the following: 1. Insight will provide the applicable and necessary labor, supervision, maintenance, consulta- tion, and/or materials to perform the Services and provide the Deliverables described in this SOW. For purposes of this SOW, "Deliverables" means any materials produced in the course of performing Services listed or specifically required to be delivered to Client under this SOW. 2.5 Client Responsibilities The estimated duration and associated fees presented in this SOW are based on the following Client Responsibilities. Should any element(s) of these be lacking during execution of Services, additional time, associated fees, and expenses may be required. Client is responsible for the following: 1. Client shall be responsible to provide a project point of contact with decision -making authority to support the scope of services described in this SOW and shall ensure that the proper per- sonnel are reasonably available to review each completed Milestone, Service or Deliverable upon notification of completion by Insight. 2. If applicable, Client will provide site contacts for each Client location. Each such contact will provide Insight with applicable details regarding his/her site, and will coordinate or perform required onsite work, as reasonably requested by Insight and Client IT, for the duration of the project. 3. Client will provide Insight the necessary access to internal experts, location(s), critical sys- tems, applications, workspace, and equipment (telephones, faxes, LAN connectivity, printer access, dial -out modem lines, passwords, keys, etc., as applicable) required at each field loca- tion to complete the project. Access to Client systems will be provided to Insight via either on - site direct access or remote/VPN access. If Client does not allow remote/VPN access to Client systems and remote work is necessary, then Client will make local resources available to be utilized by Insight to accommodate for this lack of access. If Client cannot provide access or Rev. 06/16 INSIGHT PROPRIETARY AND CONFIDENTIAL Page 2 of 11 U.S. COMMUNITIES GOVERNMENT PURCHASING ALLIANCE Server Configuration and Training Statement of work # 19797600 v 1.0 South Bend Police Department October 13, 2016 local resources, then additional project duration, labor hours, and others costs may be in- curred and due to Insight by Client. 4. If applicable, Client will provide the necessary hardware, software, tools, and permits required for the successful completion of the project prior to Insight's arrival. Further, Client is respon- sible for all licensing requirements to be compliant per their own agreements. 5. Client is responsible for all product and material, including distribution and transport of Client - owned product and material, unless otherwise specified in writing. Product and material is de- fined as any item purchased, owned and/or provided by Client (or others) that Insight is re- quired to use for fulfillment of any Services described herein. 6. If applicable, Client is responsible for providing adequate and secure onsite storage for all Cli- ent -awned product and material unless otherwise specified in writing. 7. If applicable, Client will be responsible for: (a) back-up and/or data migration of existing data unless otherwise agreed to by Insight; (b) computer system and network designs; and (c) component selection as it relates to the performance of the computer system and/or the network. S. Client is responsible for maintaining physical, electronic, and procedural controls to ensure the confidentiality, integrity, and availability of Client's information on all applicable Client compu- ting systems used to store or transmit Client's information, in accordance with current appli- cable industry standards and best practices. 9. Client is responsible for managing and maintaining: (a) reasonable firewalls and, if appropri- ate, encryption; (b) regular back-ups of Client's information; and (c) least -privileged -based access controls (including provisioning, de -provisioning, authentication, authorization, and ac- countability controls). 10. Client and its employees, contractors, and agents will: (a) cooperate with any reasonable re- quest of Insight in order to provide Services as described, (b) provide input throughout the project and will review progress at review meetings requested by Insight; and (c) provide In- sight with access to all of Client's information, documentation and technology, necessary for Insight to perform the Services as described, including a list of all Client and third -party con- tacts necessary for Insight to do so. Such cooperation, input, access, and license are critical to this project, and Client's representation at all review meetings is essential. If applicable, Insight is hereby granted and shall have a nonexclusive, royalty -free license, during the term of the Services, to access and use the Client Technology solely for the purposes of delivering the Services to Client. "Client Technology" shall mean any intellectual property owned by Cli- ent that will be used by Insight in performing the Services under this SOW. 2.6 Resource Team Project Sponsor, South Bend Police Department - Chris Voros Services Account Executive, Insight - Peter Gleek Account Executive, Insight - Mike Stetson Services Director, Insight - Rik Foote Services Manager, Insight - Darren Gutwein SOW Prepared by, Insight - Brian Catlett & Jacki Donch 2.7 Change Request Procedure If an alteration to the scope of work in this SOW, including Deliverables, hours needed to complete work, milestones and related pricing, is identified by either party; it shall be brought to the attention of the other party's management by completing and submitting a Change Request Form, which is incorporated into this SOW as Attachment 1. Each party's respective management will review the form to determine whether a modification to the scope is necessary and what effect the implementa- tion of such change may have on the project. If any such change causes an increase or decrease in the cost or time required for performance of the work, the price and/or delivery schedule shall be equitably adjusted and identified within the Change Request Form. Estimated turn -around time for such determination is 5 days. If both parties mutually agree to implement the change in scope, the Rev. 06/16 INSIGHT PROPRIETARY AND CONFIDENTIAL Page 3 of 11 �S.COMMUNITIES GOVERNMENT PURCHASING ALLIANCE Server Configuration and Trimimg South Bend Police Department Statement ofWork # 19797000 v 1.0 October 13,,7016 Change Request Form will be incorporated into the SOW asan addendum when signed by authorized representatives of both parties. If either party rejects a request for a, chemQo in scope or if the parties cannot agree on, an adjustment, Insight shall proceed to fulfill its obligations in accordance with this SOW aspreviously agreed upon. Nate. When ommtnact44000O6644 (RFP2000001701) expires, no Change Requests for additional Services will be accepted. 3 SCHEDULE 3.1 Start Date The project start date will be mutually determined mpmm receipt of this sigimod SOW and, if applicable, ava8d Purchase Order (PO). A minimum lead time of20 business days from receipt ofboth docu- ments, may be required for scheduling purp000m. 4 PRICING/INVOICING 4.1 Fixed Fee Asconsideration toInsight for performance n[the Services, Client ahaU|pay Insight the following fixed The total amount paid to Insight will not exceed the total fixed fee without the prior written approval of Client. Client will not reimburse Insight for travel expenses, |faimy are requ|red. Client will reim- burse Insight for any taxes incurred. IfClient believes they are tax-exempt and/or the services provided are not subject to any taxes, Client will provide Insight with the proper documentation required bythe taxing jurisdiction where the services are performed. 4.2 Pricing Notes 1. Pricing is valid for 30 days from the date of this B]VV. 2. Pricing and estimated time tncomplete this engagement are based upon Client providing nec- essary access to internal experts, |ooation{s}, all critical systems, applications, and hardware required to commp|ete the project. 3. Client acknowledges that cancellation of this engagement may cause Insight toincur non- refundable travel expenses and other costs. Accordingly, if Client cancels this engagement less than 10 business days, but more than 3 business days prior to the start date of this en- gagermonL, Client shall pay Insight the fees equivalent to 1D% of the total cost of this en- gagemment,or$2,SOO,whichever isless. If Client cancels this engagement less than 3 busi- ness days prior to the start date of this engagement, Client shall pay Insight all fees due for this engagement as if it had been fully performed or $12,500, whichever is less. Such camce|- |at|Vmshall beinwriting and shall beeffective when received by Insight. 4. If an Insight engineer arrives on site per an agreed -upon schedule and is unable to start or complete the project due to any Client, site, and/or equipment issues, afee equal totime ex- pended and applicable travel expenses will be incurred. Insight will have 18 business days to schedule the return visit, if meqwimed. mev.GG/16 INSIGHT PROPRIETARY AND CONFIDENTIAL Page 4of11 U.S. COMMUNITIES GOVERNMENT PURCHASING ALLIANCE Server Configuration and Training South Bend Police Department Statement vfWork # 19797600n1.0 October 13,, 2016 5. This SOW assumes Services will be performed over consecutive timafnameunless otherwise provided herein. 6. Insight is not responsible for delays or repeated tasks caused by factors outside Imsight'scon- tro|. These factors include, but are not limited to, availability of Client personnel, equipment, and facilities. Client will compensate Insight for any out-of-scopework requested byClient on an hourly basis atInsight's standard hourly rates (unless otherwise agreed to in writing by the parties). 7. In order for Insight to accept Purchase Orders against this contract, Client must be registered with the U.S. Communities Government Purchasing Alliance, Registration can be completed by going to figg- !qcq, 4.3 Xnvoking Insight will invoice Client monthly for Services performed based upon a percentage complete, plus any taxes incurred (if appDcab|e). 5 SPECIAL TE�RMS� CONDITIONS AND ASSUMPTIONS 5.1 Order of Precedence Where the terms and mnnditionsofthis SOW conflict wkhthe terms and conditions ofthe U.S.Com' munitheoContmsot448OOO6644(RFP20OOOQ17R1),thetennsemdcomd|timmsnfContsnct44000@6644 (RFP2QOQUQ1701)shall prevail. 5.2 Project Kickoff A project kickoff meeting will be held to review project expectations, discuss IT infrastructure design, discover any possible problems/risks, and formulate an appropriate plan (including a firm engagement schedule and downd|mes). 5.3 Business Hours Work will be performed during normal business hours unless otherwise mutually agreed upon. Normal business hours are defined as an 8-hour day, Monday througih Fdday^ excluding designated Insight Holidays. 5.4 Project -Specific Assumptions The estimated duration and associated fees presented in this SOW are based on the following assump- tions. Shou|danyu|oment(s)ofthasebe|aukingdmring,execmtionmftheBervicen,addit|nma|t|mne, associated fees, and expenses may berequired. 1. Insight will provide aminventory spreadsheet nf product aindmaterial pre- and pust- imata1|ation that will be submitted' as part of the Deliverables (if specified in the DeDvenabUes uection). However, Insight is NOT responsible for Client -owned product and material during any phase ofthe project/pnogrum. 2. If applicable, any mmnite skills transfer that takes place during this project will not replace the manufacturer's formal system impUennentation and adnminiotration classes. 3. Insight has moobligation to mount, affix, orotherwise fasten any cable, hardware, or other product to any building or structure (inside or outside), and' Insight has no obligation to run cable above, under, behind, or through any ceiling, floor, or wail of any building or structure. If such services are requested by Client, such services may be performed by Insight only to the extent permitted by applicable |am/ and will be subject to a change request for additional services. 4. Each party agrees that pmnsommm| will not be asked to perform, nor ve]unteerto perform, engi- neering and/or consulting tasks that lie outside the skill sets and experience of personnel. Personnel have the right to decline a service request if the request falls outside their scope of experience and expertise, Rev. 06/16 INSIGHT PROPRIETARY AND CONFIDENTIAL Page 5 of 11 U.S. COMMUNITIES GOVERNMENT PURCHASING ALLIANCE Server Configuration and Training South Bend Police Department 5. This engagement does not include: a. Electrical or cabling services b. Formal user training 5.5 Constraints Statement of Work # 19797600 v 1.0 October 13, 2016 Work that is not included in the Scope section is considered to be out of scope. Any out of scope work must be verified and pre -authorized by Insight prior to commencement through the Change Request process. 5.6 Reference Upon successful completion of the engagement, Insight may use the Project as a reference for external purposes. This may include verbal endorsements, printed advertisements, and other market- ing references to prospective customers and third parties. Any reference activity will be mutually agreed upon in writing by Insight and Client. 5.7 Case Study Upon successful completion of the engagement, Insight may ask Client to serve as an account case study for Insight. If Client agrees, Insight will prepare a marketing release for publication of non - confidential aspects of the Project (to be reviewed in advance by Client), in conjunction with Client's name. 5.8 Terms and Conditions The General Terms and Conditions attached are incorporated and made part of this SOW. Rev. 06/16 INSIGHT PROPRIETARY AND CONFIDENTIAL Page 6 of 11 8S.COMMUNITIES GOVERNMENT PURCHASING ALLIANCE Server Configurabon and Training South Bend Police Department Statement cfWork # 19797600 v 1.0 Qctober13' 2816 I. Entire Agreement. The scope of services, special terms associated with, the Services and these General Terms and Conditions are together one agmamm,aot between Insight and Client, collectively referred to as the "SOW". Contract 44000$6644 (RFP2000001781) and this SOW, together with all attachments, exhibits and addenda, form the entire agreement between the parties. Where these General Terms and Conditions conflict with the terms and ommd|onno of the U.S. Communities Contract 4400D06644 (RFP280000170,1), the terms and conditions cfContract 44QOO88644 {RFP2000001701} will prevail. 2. ]er�m- This SOW begins on the date last signed by the Authorized Representative of each party and will expire upon the completion of the Services or as otherwise provided under Section 3 below. 3. Termination. Insight or Client may terminate this SOW with or without cause with 30 calendar days prior written notice tothe other party, Termination does not relieve Client's duty to pay for Services performed, or expenses incurred, in accordance with this SOW. 4. es will be invoiced |maccordance with this SOW. Client must pay all invoices in full w0|n 30 days of the invoice date, mmyeae otherwise specified under the SOW Special Terms, Conditions and Assumptions. All payments must reference the invoice number., Unless otherwise specified, a0 >nvm|oao mhm|| be paid |uthe currency o[the invoice. (m) Credit/Late Payment. Insight retains the right to decline or extend cnad|L and to require that the appli- cable purchase price be paid prior to performance of Services on the basis of changes in Client's financial con- dition and/or payment record. Insight also reserves the right to change interest of 1.5% per month or the maximum a|bwab|e by applicable law, whichever is Xeoa, for any undisputed past due invoices. Client is re' apoms|b|e for all costs of collection, including reasonable attorneys' fees, for any payment default on undisput- ed invoices. In addition, Insight may terminate all further work |fpayment |n not received in a timely manner. (b) Taxes. Fodmno|, state and local sales, use and excise taxes and all similar taxes and duties, (excluding taxes based on Insight's income, assets or net worth), are the au|e responsibility ofClient and will benepmrntm- |y itemized on the invoice. Client may provide Insight a tax exemption certificate, which will be subject to re- view and acceptance by Insight. S. Services. (o) Licenses. Client is solely responsible for acquiring and maintaining valid software licenses for authorized and installed software products (whether installed on CUoott machines by Insight as individual products or part ofasoftware image, or byany other party ormethod). (b) Intellectual Property Rights. Insight retains all right, title and interest in any pre-existing intellectual property that is owned by Insight ("Insight ]P^), and which may be used in cerryMg out the Services, including any modifications or improvements made to Insight IP during or as a result of the Services to be performed mmdertWn SOVV, Except norIns�ght IP and upon payment in fyR of all amounts due Insight, all documents, drawings, sped Mcations, information, patents, patent applications, inventions, developments orprocesses or any copyriAhteh|e material originated and developed by Insight specifically for Client as part ofthe Services to be performed by Insight under this S0VV ("Work Product") yhm|| be owned by Client, Insight hereby grants Client m worldwide, non'exc|usive' royalty -free, perpetual, without the right ofsublicense, license to use In- sight IP in the course mfClient's internal, business operations. 6. Limited Service Warranty. Insight represents and warrants that: (a) It has the nmUU power and authority to enter into this SOW; (b) It has all other rights necessary for the performance of its obligations under this SOW, without violating any rights ofany other party; (c) Services performed byInsight will: (h) be performed in aUme|y, competent, professional and workmanlike manner; (V�) substantially conform to the written specifications under this SOW for 30 calendar days from oomp�eUom, orfor such other warranty period as may be indicated under the Special Terms, Conditions and Assumptions nfthUs SOW; (iii) be in compliance with all Yaws, rules and regulations applicable to Insight's per- formance under this SOW; and (d) The use ofWork Product ahm|| not infringe on any U.S. patents, copyrights, trademarks, ortrade secrets of any third party 7. Warranty Disclaimer. -HE EXPRESS WARRANTIES IN THIS SECTION � ARE IN LIEU OF, AND INSIGHT DISCLAIMS, �I��g^ &LL OTHER WARRANTIES IN RELATION TO THE SERVICES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY 0RCONDITION OpMERCHANTABILITY, FITNESS FOR 4 PARTICULAR PURPOSE, NON -INFRINGEMENT, SATISFACTORY QUALITY, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE' OR TRADE PRACTICE TO THE EXTENT PERMIT -FED IN LAW. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BEEXCLUDED, SUCH WARRANTY lSLIMITED lN DURATION TO THE WARRANTY PERIOD. Noagent oremployee mfIom�ghtmrany other party is authorized to make any warranty in addition to those made in Sechmn @. Insight will have no obligation with respect to any warranty Claim if the Claim �o the result ofdamage caused by unauthorized modification, or any abuse or misuse by Client or any third party not performing under the direction of Insight, or damage caused by disaster such as fire, flood, wind or lightning. Rev. 06/16 INSIGHT PROPRIETARY AND CONFIDENTIAL Page 7 of 11 U.S. COMMUNITIES GOVERNMENT PURCHASING ALLIANCE Server Configuration and Training South Bend Police Department Statement of Work # 19797600 v 1.0 October 13, 2016 S. Remedies. In addition to the remedies contained in Contract 4400006644 (RFP2000001701), Insight shall provide the Client the following remedies: (a) Services. Client's remedy for non -conforming Services discovered upon completion or during the warran- ty period shall be the re -performance of any deficient Services at insight's expense. No re -performance shall extend any warranty period. If Insight is unable to remedy any deficient Services within 30 days of notice or such additional time as may be agreed upon by the parties, Insight will, at its option, provide a credit or refund of any fees paid for the specific non -conforming Services. (b) Credits. Any credits issued to Client by Insight for any reason must be applied by Client within 2 years from the date the credit is issued. If not used within such period, credits will automatically expire. 9. Confidential Information. Insight and Client will maintain in confidence and safeguard all Confidential Information, as defined in this SOW, of the other party, its affiliates, and its clients. Confidential Information will include, but is not limited to trade secrets, know-how, inventions, techniques, data, client lists, financial infor- mation, and sales and marketing plans of the other party, its affiliates, or its clients. Both Insight and Client recognize and acknowledge the confidential and proprietary nature of any Confidential Information as well as acknowledge the irreparable harm that could result to the other party, its affiliates, or its clients if such Confidential Information is disclosed to a third party or used for unauthorized purposes. Insight and Client agree to use any Confidential Information only for the purpose of conducting business with each other and their clients in the manner contemplated by this SOW. Insight and Client will restrict disclosures of any Confidential Information to only those personnel who have a need to know and will bind such personnel to obligations of confidentiality to the same extent that each party is bound by this SOW. Upon completion or termination of this SOW or upon request of Insight or Client, the other party will promptly return all materials incorporating any such Confidential Information and any copies thereof to the owner of such Confidential Information. For purposes of this SOW, the obligations will not apply to information that has already entered the public domain other than by Insight's or Client's breach of this SOW; was acquired by Insight or Client before receiving such information from the other party without restriction as to use or disclosure; is hereafter rightfully furnished to Insight or Client without restriction as to use or disclosure by a third party authorized to make such disclosure; or is information that was independently developed by Insight or Client without reference to Confidential Information. In addition, Insight and Client agree that the terms of this SOW and any resultant purchase order are not Confidential Information pursuant to this provision and can and will be shared with U.S. Communities Government Purchasing Alliance. 10. Indemnification. See Contract 4400006644 (RFP2000001701) for Indemnification provisions. 11. Limitation of Liability. See Contract 4400006644 (RFP2000001701) for Limitation of Liability provisions. 12. Security and Backup._ Client is responsible for the security of its network, including the backup and other protection of its system and data, against loss, damage or destruction by third parties. Insight will not be liable for any damages resulting from security breaches of Client's network or data, except to the extent caused by Insight's sole negligence or willful acts or omissions. This disclaimer is in addition to, and not instead of, any other dis- claimers and limitation of liability in this SOW. 13. Insurance. See Contract 4400006644 (RFP2000001701) for Insurance provisions. 14. Notices. Any notice required or permitted to be given hereunder must be in writing and is considered received: (1) when personally delivered; (2) one (1) business day after having been sent by overnight mail via a professional carrier; or (3) when sent via facsimile or electronic mail, receipt confirmed, with an original document placed in the mail within 5 business days of the date of that facsimile or electronic mail. All business communica- tion will be sent to the addresses set forth above or to other persons or addresses as either party designates in writing to the other. Legal notices must be sent with a copy for Insight addressed to: Insight, 6820 South Harl Avenue, Tempe, AZ 85243, Attn: Legal Department. 15. Governing Law. This SOW will be governed by the substantive laws of the State of Arizona without giving effect to any conflict -of -law rules. 16. Non -Solicitation & Non -Hire. Both parties agree that during the time that Insight is rendering Services under the terms of this SOW and for one year following the cessation of such Services, neither party will directly or indirectly solicit, offer employment or hire any current or former employee or consultant employed by or hired by the other party involved in the performance of this SOW. This provision does not restrict the right of either party to solicit or recruit generally in the media and does not prohibit either party from hiring an employee of the other who answers any advertisement or who otherwise voluntarily applies for hire without having been initially personal- ly solicited or recruited by the hiring party. 17. General. Any subsequent additions, deletions or modifications to this SOW are not binding unless agreed upon in writing by authorized representatives of both Parties. If any part of this SOW is for any reason found to be invalid, illegal or unenforceable, all other parts will still remain in effect. A delay or failure to exercise or partially exercise any right under this SOW does not operate as a waiver, nor will it preclude future exercise of that right or permit, or sanction any subsequent breach of any term or condition. Neither party may assign its duties or rights under this SOW, whether by operation of law or otherwise, except with the other party's prior written consent; provided that Insight will have the right to assign this SOW to its affiliates. Insight may subcontract any or all of its obligations hereunder to one or more qualified parties without Client's prior consent, unless otherwise restricted in this SOW. Insight is not responsible for default or delays caused by Client's failure to provide accurate instruc- tions, information, access to facilities or suitable product or application environment. Neither party will be liable for Rev. 06/16 INSIGHT PROPRIETARY AND CONFIDENTIAL Page 8 of 11 U.S. COMMUNITIES GOVERNMENT PURCHASING ALLIANCE Server Configuration and Training Statement of Work # 19797600 v 1.0 South Bend Police Department October 13, 2016 any delays in the performance of this SOW due to circumstances beyond its control, including but not limited to acts of nature, acts of government in its sovereign or contractual capacity, national emergencies, acts of terrorism, transportation delays, labor disturbances, work stoppages, material shortages, or loss of electrical power, tele- communications or similar infrastructure. Client represents and warrants that no technical data furnished under this SOW will be exported from the United States except in compliance with all requirements of the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). The provisions of this SOW, which by sense and content are intended to survive, including but not limited to the sections related to payment, warranties, remedies, indemnification, confidentiality and limits of liability, will survive the expiration or termination of this SOW. Insight is an independent contractor to Client. No personnel employed or engaged by Insight to perform the Services for Client will be considered Client's employees, agents, partners, joint venture partners, or franchisors. Insight has sole responsibility for the direction of its employees and has the right to fire, hire, suspend, layoff, transfer or reassign employees at will without the consent of Client. Signature Page Follows Rev. 06/16 INSIGHT PROPRIETARY AND CONFIDENTIAL Page 9 of 11 U.S. COMMUNITIES GOVERNMENT PURCHASING ALLIANCE Server Configuration and Training Statement of Work # 19797600 v 1.0 South Bend Police Department October 13, 2016 The following section must be completed before this SOW can be processed: Invoicing Procedures: 1. Method (Client to select one option below): ❑ Mail Invoice - Hard copy invoice will be mailed to: Company Full Name: Address: Attention: Accounts Payable or: Accounts Payable Contact: Phone: ❑ Email Invoice - Invoice copy will be sent electronically via e-mail to: 2. PO Process (Client to select one option below): ❑ Client issues system -generated POs or internal reference numbers for service engage- ments. Please fill in the PO Number below and attach a hard copy of the PO to this signed SOW. Note: Services cannot be performed until a hard copy of the PO is received, or Billing Ref- erence is provided. PO Number: PO Release Number (if applicable): Internal Billing Reference Number/Name: ❑ Client does NOT issue system -generated PO for service engagements. Accordingly, performance of and payment for any Services under this SOW do not require, and are not contingent upon, the issuance of any PO or other similar document. By signing below, the undersigned agree they are bound by the terms of the U.S. Communities Contract 4400006644 (RFP2000001701) and this SOW, which includes the Statement of Work, Attachment 1, and the General Terms and Conditions. INSIGHT CLIENT By: By: Authorized Representative Print Name: Title: Date: Print Name: Title: Date: Authorized Representative Rev. 06/16 INSIGHT PROPRIETARY AND CONFIDENTIAL Page 10 of 11 U, S, COMMUNITIES GOVERNMENT PURCHASING ALLIANCE Server Configuration and Training Statement of Work # 19797600 v 1.0 South Bend (Police Department October 13, 2016 Attachment 1 Insight: PUBLIC. SECTOR CHANGE REQUEST FORM CHANGE REQUEST # [INSERT CHANGE REQUEST #) Client Original Project Name Original SOW #: Insight Services Manager Client Project Sponsor Request gate Purchase Order to Apply to Changes: PO # Change Request Summary Original Scope Task' Reason for Change Description of Change Project Scheduile Project Priding Deliverables Signatures Insight Authorized Signer: Date: Print Name: Title: Client Authorized Signer: Date: Print Name: Title: Rev. 06/16 INSIGHT PROPRIETARY AND CONFIDENTIAL Page 11 of 11 Insight RFP Response City of South Bend SBPD Body Camera / In Car Video Camera Project 4. Bid Bond Response: The required Bid Bond in the sum of $5,000 as per Addendum 2 can be located immediately following this page. September 7, 2017 Request for Proposal Response Page 1 4-1 BID BOND Bond No. 11/a Amount: $5,0�00.00 KNOW ALL MEN BY THESE PRESENTS, That we, Insight Public Sector, Inc, (hereinafter called the Principal), as principal, and RLI Insurance Company, a corporation duly organized Under the laws of the state of Illinois, hereinafter called the Surety, as Surety, are held and firmly bound unto the City of South Bend (hereinafter called the Obligee), in the sum of Five thousand and 0,01100 Dollars ($5,000.00) the payment of which we, the said Principal and the said Surety, bind ourselves our heirs, executors, administrators, successors and assigns, jointly and severally, firinly by these present. Scaled with our seals and dated this 30"' day of August, 2017. WHEREAS, the Principal has submitted a bid, dated September 7, 2017 for: SBPD Body Camera/In Car Video Camera Project NOW, THEREFORE , THE CONDITION OF THIS OBLIGATION IS SUCH, that if the Obligee shall accept the bid of the Principal and the principal shall enter into a contract with the Obligee in accordance with such bid and give bond, with good and Sufficient Surety for the faithful performance of such contract, or in the event of the failure of the Principal to enter in to such contract and give Such bond, if the principal shall pay to the Obligee the difference, not to exceed the penalty hereof, between the amount specified in said bid and the amount for which the Obligee may legally contract with another party to perform the work covered by said bid, if the latter amount be in excess of the former, then this obligation shall be null and void, otherwise to remain in full force and effect. Insight Public Sector. Inc. Z Principal E C-) By. //I I mc C/ RLI Insurance Company By: E)aj k-ari Da\qs, Attorney- in-Fp,,-t CALIFORNIA ALL-PURPOSE ACKNOWLE DGMFNT CIVIL CODE §118? A notary public or other officer completing this certificate verifies onlythe - identity of the individual who signed the document to which this, certificate is attached, and not the truthfulness, accuracy, or validity of that document. State of California County of Los An eles On AUG S 0 2017 Iry R�tbl�c, before me, M. personally appeared Kari Davis — who proved to me on the basis of satisfactory evidence to be the person(-,) whose name(&) is/ -subscribed to the within instrument and acknowledged to me that 4e/she/#i-ey executed the same in 4j-,,/her/t4e4 authorized capacity, and that by 4i-5/her/t4e4�signature(&) on the instrument the person(&), or the entity upon behalf of which the person(,,) acted, executed the instrument. I certify under PENALTY OF PERJURY under the laws of the State of California that the foregoing paragraph is true and correct. WITNESS my hand and official seal, (seal) Signature �&v M. Gonzales, otary Public ll!ii!!!I M. G 1114MALFS 2 Commission t; 2041,i4164?647 Notary Puiblic - California z Los Angeles County my Comm Expir" ,, 0 r, to RLI surety RLI 9025 N. Lindbergh Dr. I Peoria, IL 61615 Phone: (800)645-2402 1 Fax: (309)689-2036 www,rlicorp.corn Knoiv All Men by These Presents.- 0 pi " 1 wei orse ince RLI Insurance Company That this Power- of Attorney is not valid or in effect unless attached to the bond which it authorizes executed, but may be detached by the approving officer if desired. That RLI Insurance Company, an Illinois corporation, does hereby make, constitute and appoint: Tenzer V. Cunningham, Brenda Wong,Kari Davis Martha. Gonzales jo,intly or severally in the City of Los Angeles , State of California I its true and lawful Agent and Attorney in Fact, with full power and authority hereby conferred, to sign, execute, acknowledge and deliver for and on its behalf as Surety, the following described bond. Any and all bonds provided the bond penalty does not exceed Twenty Five Million Dollars ($25,000,000.00). The acknowledgment and execution of such bond by the said Attorney in Fact shall be as binding upon this Company as if such bond had been executed and acknowledged by the regularly elected officers of this Company. The RLI Insurance Company further certifies that the following is a true and exact copy of the Resolution adopted by the Board of Directors of RLI Insurance Company, and now in force to -wit: "All bonds, policies, undertakings, Powers of Attorney or other obligations of the corporation shall be executed in the corporate name of the Company by the President, Secretary, any Assistant Secretary, Treasurer, or any Vice President, or by such other officers as the Board of Directors may authorize. The President, any Vice President, Secretary, any Assistant Secretary, or the Treasurer may appoint Attorneys in Fact or Agents who shall have authority to issue bonds, policies or undertakings in the name of the Company. The corporate seal is not necessary for the validity of any bands, policies, undertakings, Powers of Attorney or other obligations of the corporation. The signature of any such officer and the corporate seal may be printed by facsimile., IN WITNESS WHEREOF, the RLI Insurance Company has caused these presents to be executed by its Vice President _ with its corporate seal affixed this I Sth _ day of, May 5 017 . State of Illinois SS County of Peoria On this 1 th day of May 2017 before me, a Notary Public, personally appeared Barton W. Davis who being by me duty sworn, acknowledged that he signed the above Power of Attorney as the aforesaid officer of the RLI Insurance Company and acknowledged said instrument to be the voluntary act and deed of said corporation. By;, Gretchen. L. Johnigk Notary Public mr. .,. V ..V,...y CGRETCHEN LJOHNIGK C 'OFFICIAL ►rrrrr rr• kes My ` , ,; ` wrrrr,r►rurr rarrrrrr,l RLI Insurance Company 1:3y: Barton W, Davis Vice President CERTIFICATE 1, the undersigned officer of RLI Insurance Company, a stock corporation of the State of Illinois, do hereby certify that the attached Power of Attorney is in full force and effect arr.d is irfevoca61c, and furthermore, that the Resolution of the Company'as set forth in the Power of Attorney, is now in force. In testimony whereof, I baec hereunto set my hand and the seal of the RIA InsurruAce Con!paany this day of n—,,,.� , � 1 i 1/ RLI Insurance Company By; Barton W. Davis Vice President 0434040020212 A0058514 Insight RFP Response City of South Bend SBPD Body Camera / In Car Video Camera Project 5. Non -Collusion and Non-Debarrnent Affidavit In'sight': Response: Insight Public Sector, Inc., is submitting the City of South Bend's required ,Contractor's Non -Collusion and Non -Debarment Affidavit, Certification Regarding Investment with Iran, Employment Eligibility Verification, Non -Discrimination Commitment and Certification of Use of United States Steel Products or Foundry Products. This completed document can be located immediately following this page. September 7, 2017 Request for Proposal Response Page 1 5-1 When the prospective Contractor is unable to certify to any of the statements below, it shall attach an explanation to this Affidavit. CONTRACTOR'S NON -COLLUSION AND NON -DEBARMENT AFFIDAVIT, CERTIFICATION REGARDING INVESTMENT WITH IRAN, EMPLOYMENT ELIGIBILITY VERIFICATION, NON-DISCRIMINATION COMMITMENT AND CERTIFICATION OF USE OF UNITED STATES STEEL PRODUCTS OR FOUNDRY PRODUCTS (Must be completed for all quotes and bids. Please type or print) STATE OF Arizona } ) SS: Maricopa COUNTY } The undersigned Contractor, being duly sworn upon his/her/its oath, affirms under the penalties of perjury that: I. Contractor has not, nor has any other member, representative, or agent of the firm, company, corporation or partnership represented by him, entered into any combination, collusion or agreement with any person relative to the price to be bid by anyone at such letting nor to prevent any person from bidding nor to induce anyone to refrain from bidding, and that this bid is made without reference to any other bid and without any agreement, understanding or combination with any other person in reference to such bidding. Contractor further says that no person or persons, firms, or corporation has, have or will receive directly or indirectly, any rebate, fee, gift, commission or thing of value on account of such sale; and 2. Contractor certifies by submission of this proposal that neither contractor nor any of its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation in this transaction by any Federal department or agency; and Iran. Contractor has not, nor has any successor to, nor an affiliate of, Contractor, engaged in investment activities in a. For purposes of this Certification, "Iran" means the government of Iran and any agency or instrumentality of Iran, or as otherwise defined at Ind. Code § 5-22-16.5-5, as amended from time -to -time. As provided by Ind. Code § 5-22-16.5-8, as amended from time -to -time, a Contractor is engaged in investment activities in Iran if either: Contractor, its successor or its affiliate, provides goods or services of twenty million dollars ($20,000,000) or more in value in the energy sector of Iran; or ii. Contractor, its successor or its affiliate, is a financial institution that extends twenty million dollars ($20,000,000) or more in credit to another person for forty-five (45) days or more, if that person will (i) use the credit to provides goods and services in the energy sector in Iran; and (ii) at the time the financial institution extends credit, is a person identified on list published by the Indiana Department of Administration. 4. Contractor does not knowingly employ or contract with an unauthorized alien, nor retain any employee or contract with a person that the Contractor subsequently learns is an unauthorized alien. Contractor agrees that he/she/it shall enroll in and verify the work eligibility status of all of Contractor's newly hired employees through the E- Verify Program as defined by I.C. 22-5-1.7-3. Contractor's documentation of enrollment and participation in the E-Verify Program is included and attached as part of this bid/quote; and 5. Contractor shall require his/her/its subcontractors performing work under this public contract to certify that the subcontractors do not knowingly employ or contract with an unauthorized alien, nor retain any employee or contract with a person that the subcontractor subsequently learns is an unauthorized alien, and that the subcontractor has enrolled in and is participating in the E-Verify Program, The Contractor agrees to maintain this certification throughout the term of the contract with the City of South Bend, and understands that the City may terminate the contract for default if the Contractor fails to cure a breach of this provision no later than thirty (30) days after being notified by the City. 6. Persons, partnerships, corporations, associations, or joint ventures awarded a contract by the City of South Bend through its agencies, boards, or commissions shall not discriminate against any employee or applicant for employment in the performance of a City contract with respect to hire, tenure, terms, conditions, or privileges of employment, or any matter directly or indirectly related to employment because of race, sex, religion, color, national origin, ancestry, age, or disability that does not affect that person's ability to perform the work. In awarding contracts for the purchase of work, labor, services, supplies, equipment, materials, or any combination of the foregoing including, but not limited to, public works contracts awarded under public bidding laws or other contracts in which public bids are not required by law, the City, its agencies, boards, or, commissions may consider the Contractor's good faith efforts to obtain participation by those Contractors certified by the State of Indiana as a Minority Business, ("MBE") or as a Women's Business Enterprise ("WBE") as a factor in determining the lowest, responsible, responsive bidder. In no event shall persons or entities seeking the award of a City contract be required to award a subcontract to an MBE/WBE; however, it may not unlawfully discriminate against said WBE/MBE. A finding of a discriminatory practice by the City's MBE/WBE Utilization Board shall prohibit that person or entity from being awarded a City contract for a period of one (1) year from the date of such determination, and such determination may also be grounds for terminating the contact for which the discriminatory practice or noncompliance pertains. 7. The undersigned contractor agrees that the following nondiscrimination commitment shall be made a part of any contract which it may henceforth enter into with the City of South Bend, Indiana or any of its agencies, boards or commissions. Contractor agrees not to discriminate against or intimidate any employee or applicant for employment in the performance of this contract with privileges of employment, or any matter directly or indirectly related to employment, because of race, religion, color, sex, gender expression, gender identity, sexual orientation, handicap, national origin or ancestry. Breach of this provision may be regarded as material breach of contract. 1, the undersigned bidder or agent as contractor on a public works project, understand my statutory obligations to the use of steel products or foundry products made in the United States (I.C. 5-16-8- 1). 1 hereby certify that I and all subcontractors employed by me for this project will use steel products or foundry products made in the United States on this project if awarded, I understand I have an affirmative duty to notify the City in my bid that my proposal does not include the use of steel products or foundry products made in the United States. I understand it is my sole obligation and responsibility to provide a justification to the City, subject to review and approval, why the cost of United States made steel or foundry products is unreasonable. Prior to award and upon submission of bid which does not use steel products or foundry products made in the United States, the City, through its director of public works, shall make a determination if the price of United States made steel or foundry is unreasonable. I understand that violations hereunder may result in forfeiture of contractual payments. I hereby affirm under the penalties of perjury that the facts and information contained in the foregoing bid for public works are true and correct. Dated this 1 day of Septernber_, 20 17 Insight Public Sector, Inc.___ Contractor/Bidder (Firm) Signa. Ure of Contractor/Bidder or Its Agent John Carnahan, Senior Vice President Printed Narne and Title Subscribed and sworn to before me this day of September , 2017 My Commission Expires April 7, 2021 � „ �� ,� Notary ubl" �NumuuuuN2t2 m'County of Residence Maricopa i�ti2 Insight RFP Response City of South Bend SBPD Body Camera / In Car Video Camera Project 6. AddendU rn s Response: Insight Public Sector, Inc., acknowiedges receipt of the following addendurns issued by the City of South Bend: • Addendum I iissued August 17, 2017 • Addendum 2 - issued August 29, 2017 The signed acknowledgements can be located immediately fo,ilowing this page. September 7, 2017 Request for Proposal Response Page 1 6-1 1316 COUNTY -CITY BUILDING, 227 W. JFFFERSON BOULEVARD Sou'rH BEND, INDIANA 46601-1830 PHONE 574/235-9251 FAX 574/ 235-9171 TDD 574/ 235-5567 CITY OF SOUTH BEND PE,rE BUTTIGIEG, MAYOR BOARD OF PUBLIC WORKS Date: O8/17/20�17 To: All Qualified Vendors From Linda M. Martin, Clerk, Board of Public Works Subject Addendum Number: 1 Project Name: South Rend Police Department Body Camera/ln-Car Video Cameras ACKNOWLEDGEMENT OF RECEIPT OF ADDENDUM Date Received: August 29, 2017 This addendum is being forwarded to you for the above referenced equipment. Please sign below and acknowledge receipt of this Addendum by faxing this sheet to the Board of Public Works at (574) 235-9171 within 48 hours of receipt. A copy MUST also be included with your proposal package upon submittal. Notes: The attached documents are hereby added to the Specifications and Contract Documents and become a part of herein. Company: Insight Public Sector, Inc. Authorized Signature: Date: August 30, 2017 David Cristal, Vice President - General Manager Addendum Number:1 Update on South Bend Police Department Body Camera/In-Car Video Cameras 1. Submission requirements are listed in the RFP. 2. The RFP is for+/- 170 body cameras and +/-170 in car video systems. 3. Any existing older camera systems must be removed at the time of installation of the new system. Cone of Silence for Solicitations of Goods and/ or Services SBPD Body Camera/ In Car Video Camera Project This Cone of Silence starts on August 17, 2017 and applies to all solicitations and prohibits any communication between the following persons until the termination of the Cone of Silence when the selection committee makes their recommendation to the City of South Bend Board of Public Works on September 12th, 2017: A potential vendor, service provider, bidder, lobbyist, or consultant, or any of their representatives, and the City of South Bend's professional staff. The professional staff includes, but is not limited to, the City Manager, Mayor, City Commissioners / board members, and Police Department Administrative staff. 1316 COUN'ry-Crry BUILDING 227 W. IF-',rrEiz40N BOULEVARD SOUTH BEND, INDIANA 46601-1830 PHM574/235-925 tl FAX 574/ 235-9171 TD 1) 574/ 235-5567 CITY 0FS01J'1',1-1 BEND Pun.,,, BUTTIGIEG, MAYOR BOARD OF PUBLW WORKS Date: August 29, 2017 To: All Qualified Vendors From Linda M. Martin, Clerk, Board of Public Works Subject Addendum Number: 2 Project Name: South Bend Police Department Body Camera/ln-Car Video Cameras, Project Number: Date Received-, Insight Public Sector, Inc. This addendum is being forwarded to you for the above referenced project. Please sign below and acknowledge receipt of this Addendum by faxing this sheet to the Board of Public Works at (574) 235-9171 within 48 hours of receipt. A copy bid package upon submittal. Notes: MUST also be included with your The attached documents are hereby added to, the Specifications and Contract Documents and become a part of herein. Company: Insight Public Sector, Inc. Authorized Signature: Date: August 30, 2017 David Cristal, Vice President - General Manager Version 4/2/2015 PROJECT NAME: SOUTH BEND POLICE DEPARTMENT BODY CAMERA/IN-CAR VIDEO CAMERAS Date: August 29, 2017, To: All Qualified Vendors From: Linda M. Martin, Clerk of the Board of Public Works The following Questions and Answers are to be added to the contract documents: South Bend RFP (SBPD Body Camera/ In Car Video Camera Project) Questions I. RFP states that 15 pages is the limit, Does this include Cover, Table of Contents, Contractual Documentation, required affidavits/certifications and documentation of enrollment and participation in the E-Verify Program? The 15 page limit is for the actual proposal not including cover page, table of contents, affidavits/ certifications. 2. 15 single sided pages or 15 double sided pages? 15 pages single sidled. 3. Are we able to submit 2 proposals? Please submit no more then two (2) proposals for an, integrated system incorporating body cameras and in car cameras. 4. What is the required amount of the bid bond? $5,000 S. The RFP indicates proposals must include the City's Non -Collusion Affidavit, Non -Debarment Affidavit. Employment Eligibility Verification and Non -Discrimination Commitment Form. The form provided in the RFP also includes a Certification of Use of United States Steel Products. Is there a different form that the City would like completed or should proposers strike through the language pertaining to steel since this this is not a public works project? Please use this form. 6. How many officers need camera solution and data upload training? 200 7. How many camera, solution Administrators need training? 20 +/- 8. How many trainers will attend the two Train -the -Trainer sessions offered annually? 20 9. 5 yr agreement with simple payment plan and possible trade in credit. Would the trade-in credit be for the existing in -car cameras? Yes 10. Can easy payment plan be based off of deliverables? Contract Award, Shipment, Install, Beneficial use, etc...? Yes Version 4/2/2015 IL Which payment terms are being requested for invoices, Net 30 or a Specific standard Accounts Payable requires? Net 35 days 12. If the contract was terminated prior to completion, what is determined to be "un-used equipment"? If the equipment was installed but not used is that considered new or used? If equipment was installed it would be considered used. 13. For quoting purposes, can the Board confirm a quantity of each of the cameras (body worn and in - Car) requested? 17'0 +/- of each. 14. How many originals and/or copies of vendor responses does the Board wish to receive? One (1) Original. 15. Is the City interested in a body mountable camera or point -of -view camera? As for the body camera, a body mountable is preferred. 16, How many locations will be supporting the body camera and in -car cameras? One physical building with several access points using load balancing. 17. Field tests of camera systems before or after RFP? The South Bend Police Department has been field testing body camera systems and in car camera systems for the last 3 yrs. 18. Does the agency have an unlimited data plan with unlimited bandwidth per device, per month? Unlimited but with certain restrictions. 19. Would the City like responses mailed or emailed? Original hard copy must be mailed and arrive no later than 9:30 a.m., Local Time, on September 7, 2017, in the office of the Board of Public Works, County City Building, 227 W. Jefferson Blvd., Ste. 1316, South Bend, Indiana 46601. 20. What is the length of patrol shift and' are cars assigned or fleet share? There are three (3), patrol shifts of eight (8) hours each and' cars are assigned to each individual officer. 21. Does each vehicle have a dedicated in car computer? Each officer is assigned a vehicle and laptop which is docked in the vehicle. 22. Does each car have a wireless router? Each laptop has a built in wireless card. 23. What is the max number of vehicles that could potentially upload at one time? Twenty-four (24) 24, How many Wireless Access Points does SBPD currently have? Currently 5 external, adding more though. 25. What CAD/KIWIS system is SBPD using? New World CAD, ADS1 26. What is the current internet bandwidth at SBPD? 150 Mbps —This addendum consists of a total of 3 pages — Version 4/2/2015