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HomeMy WebLinkAboutInternet Access Agreement - EnTech Solution LLC - DTSB Free Wi-Fi Services1316 COUNTY-Crry BUH,I)ING' 227 W. JI, ' IFFERSON BOULLVARD Soi in-i Br,,,ND. INDIANA 46601-1830 CITY OF Souni BEND PE,rE BurrIGIEG, MAY BOARD OF PUBLIC WORKS I May 22, 2018 Michael Ssemwanga EnTech Solution, I..,LC 63 5 S Lafayette Blvd., Suite 1-2 1 L South Bend, IN 46601 RE: Internet Access Agreement Dear Mr. Ssernwanga: PIIOM574/235-9251 FAX 574/ 235-9171 The Board of Public Works, at its meeting held on May 22, 2018,,approved the above referenced agreement regarding Downtown South Bend free Wi-Fi internet services in the amount of $,800 per month. Enclosed please find the original of the agreement for your signature. Please sign and return the original agreement to our office and retain a copy for your records. If you have any further questions regarding this matter, please call this office at (574) 235- 9251. Sincerely, Linda M. Martin, Clerk Enclosure c: Michael Sniadecki, Innovation &Technology GARY A. GILOT SUZANNA M. F'RITZBERG ELIZABE'Fii A. MARADIK AmLs A. MUELLER THERESE J. DORAIJ CUSTOMER ORDER FORM Internet Actress (Bundled) North America — US- E:ntech Solution, LLC 6355Lafayette Blvd, Suite l-21L Solutions entech South Bend, IN 46601 Customer and Order Information f;of South Bend Customer D.esCriptf#n Corporate/Retail Resell Custarrier (Name) No Order Date' 1/24/2019 Agerlt (Name] No Gustamer Request Service Rate* 'This date is the eadless service Date requested by waIMV, Billing slash on the service (late. lnstalletion of the service N svbien to the StA and product rider. mile rnwh Solutions may[nstall the service on the Requested Date Service Date, Entech does n0 gua—l" that the Service will be tnstared an that date. Service information Surstable with additional bundled services Service Parameters L>.tfoted Currency USD US Dollar Order ID Order Service CDR (Mbps) Price Inlilal Term On/Off-Net 131111ng Burst Fee EnstalEat(On Monthly Type Interface (per Mb) Model {per Mbps) fees Fee 1-300201801 New GE 200 4 1 year I On -Net I Flat 0.00 0.00 800.00 Service Parameters IP Addresses AlioCatlott Mote 1PQneedstobe No 'Otdcr IP ':. 0woTypa Black Size .7otat IPs .' IP tlersinn dn5ial(ahorl-.i. Mtit)thly foe submltied W,orderforitl Fee 0.00 Threatprotect(on r Yes OrderlD 4rderTy a SOrv[CeTye >�itnmerits := _ (ntrr�sipptlefectlon Advanced - - )¢g Unilmited 0 .pp ar�dprevent(ott - MaCWae lVlartagc�t►Tet�t traffic Help Desk Support Ordprlo : Order-, We ServicpType infrastructure Su ported I1lrttprtt5 Yes L,vepelSort4/T- RTSpWff Unlimited 0.00 _ calls �. umm1uy do average vt i cans are recelvea a month Tor DTSB-WIFI Total Pees Irlstal[atipn �, tVlanihly fea+'� �e Total Fees including options D,00 800.00 ' `Billing currency is US Dollars Order farm generated on; IJ29/2018 Page i of 2 CUSTOMER ORDER FORM Dedicated Internet Access North America — US- Enteclj solution, LLC 635 S Lafayette Blvd, Suite 1-211. South Bend, IN 46601 Customer Service Delivery Information Tenant/Datacenter Name City of South Bend Node ID 227 W. Jefferson Blvd.m Suite / Floor City, State, Province South Bernd, IN 46601 Postal Code 46601 Country USA Delivery Contact Name Michael E. Sniadecki Telephone (574) 245-6004 Cell Phone _ Fax .' Email msniadec@southbendin.gov Entech Solutions Contact Information Location south Bend Contact Name Michael N. Ssemwanga Telephone (574) 9685375 Cell Phone Fax Entail info entechsb.com Contract Document The entire Customer Service Agreement (CSA), entered into between Customer and Entech Solutions,, is made up of the documents listed here. Capitalized terms are defined in the text of the term or definition section of the Terms. All prior agreements, proposals, representations, statements, or understandings whether written or oral, concerning such services, are superseded. Customer certifies that the documents constituting CSA are the document and forms that have been supplied to Customer by Entech Solutions and the Customer has made no changes to them. Notes Customer Contracting & Billing Information Company Name; City of South Bend Billing Address 227 W. Jefferson Blvd. Suite / Floor' City, State, Province South Bend, IN, 46601 Postal Code 46601 Country USA Company Reg. i Tax/VAT ID Number Request for consolidated billing (one account ,rinvoice tar muluple" No Billing Contact Warne Michael E. Sniadecki Telephone (574) 245-6004 Cell Phone Fax Email msniadec@southbendin.gov (1) order Form (2) Terms, as attached (initialed by Customer) (For current customers,. if terms are not attached, the current terms remain in force.. (3) Any other addendum as attached (signed by customer) Signatures By signing below, Customer affirms and acknowledges that they have read the entire CSA and al7ces to be bound by the provisions thereof rt n For CUSTOMER: I ,t'a Y Signature: _ fly 1441 W, V704.4- Print Name: AT Title: Date. / For ENTECH SOLUTION LLC Signature: _. Print Name: Date: Order formgenerated on: 1/29/2018 '�"""�"�"" Page 2 of 2 Acceptable User Policy (Ver. i — 111 S.1) OO Entech Solution, LLC. 2018 Confidential Acceptable Use Policy This Acceptable Use Policy applies to all persons and entities (collectively, "customers") using the products and services of Entech Solutions LLC., ("Entech") including Internet service. The policy is designed to protect the security, integrity, reliability, and privacy of both the Entech network and the products and services Entech offers to its customers. Entech reserves the right to modify this policy at any time, effective immediately upon posting of the modification. Your use of Entech's products and services constitutes your acceptance of the Acceptable Use Policy in effect at the time of your use. You are solely responsible for any and all acts and omissions that occur during or relating to your use of the service, and you agree not to engage in any unacceptable use of the service. What Uses are Prohibited? Unacceptable use includes, but is not limited to, any of the following: 1. Posting, transmission, re -transmission, or storing material on or through any of Entech's products or services, if in the sole judgment of Entech such posting, transmission, re- transmission or storage is. (a) in violation of any local, state, federal, or non -United States law or regulation (including rights protected by copyright, trade secret, patent or other intellectual property or similar laws or regulations); (b) threatening or abusive; (c) obscene; (d) indecent; or (e) defamatory. Each customer shall be responsible for determining what laws or regulations are applicable to his or her use of the products and services. 2. Installation or distribution of "pirated" or other software products that are not appropriately licensed for use by customer. 3. Resale of Entech's products and services without the express prior written consent of Entech (unless you are an authorized wholesaler). 4. Deceptive marketing practices. 5. Actions that restrict or inhibit anyone - whether a customer of Entech or otherwise - in his or her use or enjoyment of Entech's products and services, or that generate excessive network traffic through the use of automated or manual routines that are not related to ordinary personal or business use of Internet services. 6. Introduction of malicious programs into the Entech network or servers or other products and services of Entech (e.g., viruses, trojan horses and worms). 7. Causing or attempting to cause security breaches or disruptions of Internet communications. Examples of security breaches include but are not limited to accessing data of which the customer is not an intended recipient, or logging into a server or account that the customer is Acceptable User Policy (Ver.1 — 1/18.1) C) Entech Solution, LLC. 2018 Confidential not expressly authorized to access. Examples of disruptions include but are not limited to port scans, flood pings, packet spoofing and forged routing information. 8. Executing any form of network monitoring that will intercept data not intended for the customer. 9. Circumventing user authentication or security of any host, network or account. 10. Interfering with or denying service to any user other than the customer's host (e.g., denial of service attack). 11. Using any program/script/command, or sending messages of any kind, designed to interfere with, or to disable a user's terminal session, 12. Failing to comply with Entech's procedures relating to the activities of customers on Entech- owned facilities. 13. Furnishing false or incorrect data on the order form contract (electronic or paper) including fraudulent use of credit card numbers or attempting to circumvent or alter the processes or procedures to measure time, bandwidth utilization or other methods to document "use" of Entech's products or services. 14. Sending unsolicited mail messages, including the sending of "junk mail" or other advertising material to individuals who did not specifically request such material, who were not previous customers of the customer or with whom the customer does not have an existing business relationship (e.g., E-mail "seam"); or distributing, advertising or promoting software or services that have the primary purpose of encouraging or facilitating unsolicited commercial E-mail or spam. 15. Harassment, whether through language, frequency, or size of messages. 16. Unauthorized use or forging of mail header information. 17. Solicitations of mail or any other E-mail address other than that of the poster's account or service, with the intent to harass or collect replies. 18. Creating or forwarding "chain letters" or other "pyramid schemes" of any type. 19. Use of unsolicited E-mail originating from within the Entech network or networks of other Internet Service Providers on behalf of or to advertise any service hosted by Entech or connected via the Entech network. 20. Exporting, re-exporting, or permitting downloads of any content in violation of the export or import laws of the United States or without all required approvals, licenses and exemptions. Acceptable User Policy (Ver.1 — 1/18.1) Q Entech Solution, LLC. 2018 Confidential No failure or delay in exercising or enforcing this policy shall constitute a waiver of the policy or of any other right or remedy. If any provision of this policy is deemed unenforceable due to Law or change in law, such a provision shall be disregarded and the balance of the policy shall remain in effect. Abusable Resources Upon notification of the existence of an abusable resource (e.g., open news server, unsecured mail relay, or smurf amplifier), the customer shall immediately take all necessary steps to avoid any further abuse of such resource. Any abuse of an open resource that occurs after the customer has received such notification shalt be considered a violation of this policy and enforced as such. Enforcement Entech may immediately suspend and/or terminate the customer's service for violation of any provision of this policy upon verbal or written notice, which notice may be provided by voicemail or E-mail. Prior to suspension or termination, Entech attempts to work with our customers to cure violations of this policy and ensure that there is no re -occurrence; however, Entech reserves the right to suspend or terminate based on a first offense Electronic Communications Privacy Act Notice Entech makes no guarantee of confidentiality or privacy of any information transmitted through or stored upon Entech technology, and makes no guarantee that any other entity or group of users will be included or excluded from Entech's network. In addition, Entech may periodically monitor transmissions over its network for maintenance, service quality assurance or any other purpose permitted by the Electronic Communications Privacy Act, P.L. No. 99-508, as amended. URN w :o�, W"� Request for Taxpayer Rev. November 201-6 Identification Number and Certification Give Farm to the )epariment of the Treasury requester. Do not ntemal Revenue Service i► Qo to www.irs.gov/FormW9 for Instructions and the latest Information. send to the 1i15. 1 Name (as shown on your I moms tax return). flame Is required on this line; do not leave this line blank. ENTECH SOLUTIONS LLC 2 13uslness nameldisregardad entlly Hama, If different From above 3 Check appropriate box for federal tax classification of the person whose name is entered an line 1. Check only one of the following seven boxes, A Exemptions (codes apply only to certain entities, not indlvidua€s; see p ❑" Individual/sole propHelor or ❑ C Corporation ❑ S Corporation ❑ Partnership ElTrust/eslats Instructions on page 3): n single -member LLC Exempt payee code fit any) ? ❑ Limited liability company. Enter the tax classification (C=O corporation, S=S corporation, P—Parinersh€p) ► p Note: Check the appropriate box in the line above for the tax classification of the single -member owner. Do not check LLC If the LLC Is classified as a single -member LLC that Is disregarded from the owner unless the owner of the LLC is Exemption from FATCA reporting V another LLC that Is not disregarded from the owner for U.S. federal tax purposes. Otherwise, a single -member LLC that code (f any) is disregarded from the owner should check the appropriate box for the tax classification of Its owner. ❑ Other (see instructions))-- µppi-te acewala—kdak,d-ft", the U.S.) 5 Address (number, street, and apt. or suite no.) See instructions. Requester's name and address (opt€onal) 635 S LAFAYETTE BLVD, SUITE 1-22L Co a City, state, and ZIP code SOUTH BEND, IN 46601 7 List account numbet(s) here (optloha� identification Number Enter your TIN in the appropriate box. The TIN provided must match the name given on line 1 to avoid I social security number this is generally your seine security number (SSNr. However, for a backup withholding. s €ie For individuals, disregarded resident alien, sole proprietor, or disregarded entity, see the instructions for Part f, later. For other entities, It is your employer Identification number (EIN). It you do not have a number, see Now to get a TIN, later. or Note: If the account is In more than one name, see the instructions for line 1. Also see What Name and I Employer identification number Number To Give the Requester for guidelines on whose number to enter. 4 7 - 4 1 8 1 9 1 1 1 4 1 b 5 ROMM Certification Under penalties of perjury, I certify that: 1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me); and 2. 1 am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Intemal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding; and 3. 1 am a U.S. citizen or other U.S. person (defined below); and 4. The FATCA codes) entered on this form (if any) Indicating that I am exempt from FATCA reporting is correct. Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and generally, payments other than interest and dividends, you are not required to sign the certif€cation, but you must provide your correct TIN. See the instructions for Part 11, later. Sign Signature Here I U.S. personf► �"� —I Date 5/ 1 f'1 1 A General Instructions Section references are to the Internal Revenue Code unless otherwise noted. Future developments. For the latest information about developments related to Form W-9 and its instructions, such as legislation enacted after they were published, go to www.irs.gov1FormlN9. Purpose of Form An individual or entity (form W-9 requester) who is required to file an information return with the IRS must obtain your correct taxpayer identification number (TIN) which may be your social security number (SSN), individual taxpayer Identification number (ITIN), adoption taxpayer Identification number (ATIN), or employer Identification number (EIN), to report on an information retum the amount paid to you, or other amount reportable on an Information return. Examples of Information returns include, but are not limited to, the following. • Farm 1099-INT (interest earned or paid) • Form 1099-DIV (dividends, including those from stocks or mutual funds) • Form 1099-MISC (various types of Income, prizes, awards, or gross proceeds) • Form 1099-B (stock or mutual fund sales and certain other transactions by brokers) • Form 1099-3 (proceeds from real estate transactions) • Form 1099-K (merchant card and third party network transactions) • Form 1098 (home mortgage Interest), 1099-E (student loan interest). 1098-T (tuition) • Form 1099-0 (canceled debt) • Form 1099-A. (acquisition or abandonment of secured property) Use Form W-9 only if you are a U.S, person (including a resident alien), to provide your correct TIN. If you do not retum Form w-9 to the requester with a TIN, you might be subject to backup withholding. See What is backup withholding, later. Cat. No, 10231x Form W-9 (Rev. 111-20117) Scanned by CamSCanner INTER -OFFICE MEMORANDUM Information Technologies Department 227 W Jefferson Blvd (574) 245-6000 TO: Board of Public Works, Linda Martin CC: Dan O'Connor FROM: Michael E. Sniadecki, Director of Infrastructure SUBJECT: COSB's DTSB Free WIFI Internet Service Provider (ISP) -enTech (Using Cogent ISP) DATE: 05/10/18 Linda, Sandra, Jennifer & Michael, With Office of Innovation & Technology team (Infrastructure) taking over managing the COSB's DTSB Free WIFI from nCloud/nFocus, COSB needs to provide the ISP (internet) for this solution. Please see the attached quote for ISP (internet) contract with enTech for one year. The Office of Innovation and Technology team have reviewed the quote and given favorable recommendation. enTech is currently providing Internet to nCloud/nFocus for the COSB's DTSB Free WIFE and after receiving competing quotes, we believe it is best to go with enTech to continue to provide this service for one year. This ISP solution will also include: 1) Intrusion Detection and Prevention 2) Advanced Malware Protection 3) Log Management 4) Live person 24x7 The cost will be a $0 one-time setup fee & $800 per month, which is $9,600 annually. Thank you. Michael E. Sniadecki Date Name BOARD OF PUBLIC WORKS AGENDA ITEM REVIEW REQUEST FORM 05/10/18 Michael Sniadecki Department Innovation & Tech BPW Date 05/22/18 Phone Extension 6004 Legal ® Attorney Name Sandra Kennedy Controller ® Controller review is required for all Contracts $5,000.00 or more and greater than one year in length per the City Purchasing Policy Purchasing N Agreement LJ Contract U Proposal LI Addendum ❑ Professional Services ❑ Resolution ❑ Bid Opening ❑ Bid Award ❑ Req. to Advertise ❑ Title Sheet ❑ Quote Opening ❑ Quote Award ❑ Change Order No. ❑ CIO & PCA No. ❑ PCA ❑ Ease/Encroach. ❑ Traffic Control n Other: Company or Vendor Name enTech New Vendor ® Yes ❑ No ❑ If Yes, Approved by Purchasing MBEMBE Contractor ❑ MBE ❑ WBE MBEMIBE Contractor Requested ❑ No ❑ Yes Name of Company Project Name COSB's DTSB Free WIFI Internet Service Provider (ISP)enTech Project Number nla Funding Source IT Operating Account No. 279-0672-415-36-04 IT Operating) Amount $0 one-time set fee & $800 per month, which is $9,600 annually. Terms of Contract Statement of Work Purpose/Description COSB needs to provide the ISP (internet) for this DTSB Free,WIFI solution. ❑ Required Contractor's Certification Form Attached (Non - Collusion, Non -Discrimination, Non -Debarment, E-Verify, (ran, etc. ✓' — .Regla red,For G�tange �Jrders only Increase $ Amount of ❑ Decrease $ Previous Amount $ Current Percent of Change: % New Amount $ Total Percent of Change: % Dispersal After Approval Copy Original ® ❑ Michael Sniadecki ❑ ❑ ❑ ❑