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Opening of Proposals - Utility Billing System - Infor - Part 2
Responses to System Requirernenis 7 Resparises to Systerr�� Proposal Form C - Questions and Informational Items, contains a list of questions and informational items the Vendor shall provide detailed responses to. Proposal Form D - System Requirements contain a listing of the, functional and technical requirements for the solution. Proposal Form D is provided as an Excel file with this RFP. Vendor must complete and return this Excel file, and must also include a, printed copy of their responses as part of this section. Vendor to rename the Excel file to clearly indicate the vendor name and date prior to submitting. Proposal Form C — Informational Items Tab The completed Excel' requirement document has been placed within this section. Proposal Form D — All Requirements Tab The completed Excel requirement document has been placed within this section. spiik.i, is , hd I � ! 7-1 o a •• - m v '3 a �L3 m E 0 a _� p o fC c. 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G ti'. 2 49 Jj t E v t �'? 8 a a raba -i '� a m r I I I I i i i I 4i 1 i �III u 1 � I I I f � I f r ICI f tt Y, w w 1 i 1 { I i J la a 8��rnr r r e c E E E F e k k E E E 2 c C E b e ` ffi "� � � � � c a S" � '� •°�J ry�' rF, � F "t � # a�L° � 3 � �n; S Yi � q Eli 3 ; 'C� � � J e `'y 41 -; E e k'n 6 lF E �EI2Io e e in S" ttn n rry �w �6 w Kt Ftc m �a �u } a� �n E E E E e " g '2 F FF.. F"F F' F "A 11 2 �' o- '� 3. "4 "w �',-, V a E 3 q p c' F� u E c � E : c': % ,.2 9- E 2 F.. _ Vendor shall provide a narrative which addresses the Scope, of Work and shows an understanding of the City's needs and requirements. This section shall: (1) describe the approach to completing the tasks specified in the Scope of Work; (2) outline sequentially the activities that would be undertaken in completing the tasks and specify who would perform them; and (3) furnish a schedule for completing the tasks in terms of elapsed weeks from the commencement date. 1) Infor will utilize our Infor Deployment Method described earlier in our response to complete tasks in a specified, mutually agreed Scope of Work. 2) The Gantt Schedule below sequentially outlines a high level, preliminary schedule of the activities and associated tasks. Infor will complete a mutually defined, detailed project plan and associated Gantt Schedule with the City within the first 30 days of the project initiation. This detailed project plan will include specific resources assigned to tasks and expected delivery dates. 3) The Gantt Schedule below provides a preliminary schedule for completing tasks. The Gantt Schedule provides a high-level overview of tasks with associated weeks. Infor develops, executes and monitors a collaborative project plan with the City as part of our Implementation Services. A sample Gantt chart has been placed on the following page. Please note that due to page restrictions, we Ih,ave rolled this sample plan into a one page summary. Additional details regarding project steps can be provided upon request. :1 � ;H8-1 P Z d p ¢r a a o c o o a a a a ti �.. ti .mi n N w o .Qi A o` QA +". r"i r k, v n n n ry n +.. +. °. s.nn - -a w�..ry "-gym o m ,�`�'�'�'"� `�a�`.�'.� Are av w-rv-,em m mmm.. F F F h P 0- n n F n n n 1 r m h 4G m� Otl m aAi el E a a a E 'b � m' a� Vdr as 8 O 0 E E 6 9 r 4 3 r� ra- g a g r'- IE 9 F IE 9 ra- �.LL � F� .LL .LL �.LL � 0 12. 3 3 3 3 3.�.�t 3 3 3., 7 3. 3 3 3 3 3 3 �d 3 3 3 3 3 .� '" ,� en io ry 3 e' ru w ry ry Q 3 +a 3 +n 3 3 er rp a Q m 3 3 a a 3 M 3 3 N 3 3 3 3, 3 a N N eu n'r ni .µi a cr �n C; tS rri ti ni rat o .� ., m o n .. 'i a u, +a �n a le .a .. w a .. ry .. a � o m, .. ri a m 6 a ri .+ a a I n n n n n n 10 Q •� C � N •� a'^�' aa, eCl E ro 49 O V 6 h F' Q E a R O a a 'VLD 0,2 8Nj a £ C a a r e tas aV 9Y, a s ao a s w c E E c. s M a ar �t a E E a a o . ,o.. r E� a- a c '0 ..E a t= u' ? o d�.N a'v a u �w wmtt aLL' cu°° aW wLL'70 a aPa'.9 w y d ,8 �, o o a°A. an d c..o c€ w v 's a o w w -'a a w u a b t7 .0t�- =© a 67 a o ei o a 4 n F. E ri iL o rat a o`, a a. r a, m ri ri` ` na u a a ti 'LL 'a ¢ u E E " ti b E _ F. 0 Terms andConditions 9 F'errnf,,,,; ,iind Corulitiors Vendor will provide standard agreements for all software services and maintenance and support needed to provide the intended solution. The City reserves the right to reject any supplemental terms that are requested by the Vendor but deemed by the City not to be in its best interest. Terms and conditions are excluded from the total page count. Infer is pleased to provide its proposal, but reserves the right to negotiate all terms and conditions in the RFP if the City of South Bend selects Infer for procurement. Please note that notwithstanding anything to the contrary set forth in the RFP or Infor's response to the RFP, this proposal is submitted with the understanding that any resulting engagement would be governed by Infor's, standard license, support and services agreements with such modifications, as mutually agreed upon during contract negotiations. Copies of these standard agreements are included with this submission. Should the City of South Bend determine that Infor's offer is acceptable and/or wish to revisit certain points in Infor's RFP proposal, Infer remains open to discussing each of these points in finer detail with the goal of seeking a mutually acceptable approach that will address each party's concerns. Please note that Infor's response has not been drafted as a legal document and, as such, should not be construed as constituting a binding contractual or legal commitment. If chosen or shortlisted, Infer will work with the City of South Bend in good faith to reach an acceptable agreement. Infor views its response solely as a tool to aid your decision in selecting a software provider and maintenance and support vendor. Please recognize that the content set forth in this document is based upon our current understanding of your RFP requirements. Infer would be pleased to meet with knowledgeable representatives of the City of South Bend for purposes of further defining your requiirements. This response document and all information contained herein are the confidential and proprietary information of Infer and/or its affiliates and must not be shared with any third party or reproduced in any form except in furtherance of a potential business transaction. If a disclosure is required by applicable law, then the City of South Bend must give Infer prompt notice and opportunity to prevent disclosure as permitted by law. As requested, sample copies of our agreements have been placed in the reminder of this section. 9-1 SUBSCRIPTION LICENSE AND SERVICES AGREEMENT AGREEMENT NUMBER: THIS SUBSCRIPTION LICENSE AND SERVICES AGREEMENT (the "Agreement") is between Infor (US), Inc. ("Infor") and ("Licensee") as of the Effective Date. The parties agree as follows: 1. Definitions. (a) "Affiliate" means any entity, directly or indirectly, controlling, controlled by, or under common control with, Infor. (b) "Authorized Users" means: (i) Licensee's employees; and (ii) contractors authorized by Licensee to access the Subscription Soffivare who, prior to obtaining access to the Subscription Software, have executed a non -disclosure agreement that protects Infor's Confidential Information to the same extent as this Agreement, in each case registered in the database with a unique UserlD and a unique password. (c) "Confidential Information" means non-public infonnation that is identified as or would be reasonably understood to be confidential and/or proprietary. Confidential Information of Infor includes, without limitation, the Documentation and the Subscription Software, including any sollware code and all algorithms, methods, techniques, and processes revealed or utilized therein. Confidential Information of Licensee includes Licensee Data. Confidential Information does not include information that: (i) is or becomes known to the public without fault or breach of the Recipient; (ii) the Discloser regularly discloses to third parties Without restriction on disclosure; (iii) tile Recipient obtains from a third party without restriction on disclosure and without breach of a non -disclosure obligation known to Recipient; or (iv) is independently developed by the Recipient without use of Confidential Information, (d) "Custornizations" means any components deployed in the hosted environment for the Subscription Software other than the generally available Subscription Software or components that Licensee may deploy via the standard user interface or tools included in the generally available Subscription Software, Customizations may include, without limitation, code, databases or third party extensions that are not included in the generally available Subscription Software, (e) "Discloser" means the party providing Confidential Information to the Recipient. (f) "Documentation" means the then -current Infor-provided documentation relating to the features, ftinctions, and use of the Subscription Software. (g) "Documented Defect" means a material deviation between the then -current, general release version of the Subscription Soffivare and its Documentation. (h) "Effective Date" means the date identified on the signature page of this Agreement as the Effective Date, (i) "Initial Subscription Term" means the initial subscription period set forth on the applicable Order Form. 0) "Intellectual Property Rights' means any and all rights in patents, copyrights, trademarks and service marks. (k) "Licensee Data" means information provided, entered or uploaded for use by or with the Subscription Software by the Licensee or its Authorized Users, (1) "License Restriction" means any limitation on the use of the Subscription Software identified in an Order Form (e.g., number of Authorized Users, locations, connections). (m) "Order Form" means each order form between the parties incorporating the terms of this Agreement which shall contain, without limitation, a list of the Subscription Software and associated quantity and License Restriction, a description of the Subscription Services, Subscription Fees, and payment terms. (n) "Personal Information" means information provided to Infer by or at the direction of Licensee, or to which access was provided to Infer in the Course of Infor's, performance Linder this Agreement that: (i) identifies or can be used to identify an individual (including, without limitation, names, signatures, addresses, telephone numbers, e-mail addresses and other unique identifiers); or (ii) can be used to authenticate an individual (including, without limitation, employee identification numbers, government -issued identification numbers, passwords or PINS, financial account numbers, credit report information, bionietric or health data, answers to security questions and other personal identifiers), Personal Information shall include any iron -public personal information regarding any individual that is subject to applicable national, state, regional, and/or local laws and regulations governing the privacy, security, confidentiality and protection of non-public personal information. (o) "Recipient" means the party receiving Confidential Information of the Discloser, (p) "Renewal Term" means any renewal or extension of Licensee's license to use the Subscription Software following the expiration of the Initial Subscription Term. (q) "Residgal Knowlefte" shall mean ideas, concepts, know- how or techniques related to the Discloser's technology and Confidential Information that are retained in the unaided memories of the Recipient who had rightful access to Confidential Information, (r) "Service Level Description" means the Service Level Description document applicable to the Subscription Set -vices and attached as an exhibit to an Order Form, (s) "Subscription Fees" nicans the fees for the Subscription Services set forth on the applicable Order Form. (t) "Subscription Services" means the Subscription Soflwarc- related application hosting services and Support (as defined in Section 3(b)) that Infor provides Licensee under this Agreement. (u) "Subscription Software" rileans collectively or individually the computer software programs identified in the applicable Order Form for which Infor is providing the Subscription Services, Subscription License and Services Agreement (US October 2017) Page 1 of 7 (v) "Subscription Term" means the Initial Subscription Term or any Renewal Term, as applicable. (w) "Third Par Licensor" means a third party whose software products ("Third Party Products") have been made available to Infor for distribution and licensing under the terms of its agreement with Infor (a "Third Party Aereernent"). (x) "Updates" means generally available updates, enhancements or modifications to the then -current, general release version of the Subscription Software that are not separately priced or licensed as new products. (y) "UserTl)" means a unique user identification credential used in combination with a unique password to access the Subscription Services. 2. License. Subject to the terms and conditions of this Agreement and the applicable Order Form, Infor hereby grants to Licensee a non-exclusive, non -transferable, limited license (without the right to sublease or sublicense) to access and use the Subscription Software and the Subscription Services, during the Subscription Term, in an operating environment hosted by Infor, for Licensee's own internal use. Any rights not expressly granted in this Agreement are expressly reserved. (a) Documentation. Licensee may make a reasonable number of copies of the Documentation for the Subscription Software for its internal use in accordance with the terms of this Agreement. (b) License Restriction. Licensee's use of the Subscription Software and Subscription Services is subject to any License Restriction specified in the applicable Order Form. (c) Additional Restrictions on Use of the Subscription Software and Subscription Services. In no event shall Licensee access the Subscription Software on any environment outside the hosted environment selected by Infor as part of the Subscription Services, In no event shall Licensee or its Authorized Users possess or control the Subscription Software or any related software code. Licensee is prohibited from causing or permitting the reverse engineering, disassembly or de -compilation of the Subscription Software. Except as expressly provided by this Agreement, Licensee is prohibited from using the Subscription Software to provide service bureau services to third parties. Licensee will not allow the Subscription Software to be used by, or disclose all or any part of the Subscription Software to, any person except Authorized Users. Licensee acknowledges and agrees that U.S. export control laws and other applicable export and import laws govern its use of the Subscription Software and Licensee will neither export or re-export, directly or indirectly, the Subscription Software, nor any direct product thereof in violation of such laws, or use the Subscription Software for any purpose prohibited by such laws. (d) Intellectual Property Rights Notices. Licensee is prohibited from removing or altering any of the Intellectual Property Rights notice(s) embedded in the Subscription Software or that Infor otherwise provides with the Subscription Services. Licensee must reproduce the unaltered Intellectual Property Rights notice(s) in any full or partial copies that Licensee makes of the Documentation. (e) Ownership. Use of the Subscription Software and Subscription Services does not grant any ownership rights in or to the Subscription Software, the Subscription Services, or the Documentation. Licensee Data shall be the sole property of Licensee. Infor may collect anonymous data related to Licensee Data or use of the Subscription Software and Subscription Services (collectively "Anonymous Data"), and such Anonymous Data (which in no event will include Personal Information) shall be the sole property of Infor and not considered Licensee Data. 3. Subscription Services. (a) Hosted Environment. Infor will provide the application hosting environment, including the hardware, equipment, and systems software configuration on which Infor supports use of the Subscription Software and Subscription Services, on servers located at a facility selected by Infor. (b) SuRport. Infor shall (a) provide Licensee with access (via the internet, telephone or other means established by Infor) to Infor's support helpline, (b) install, when and if generally available, Updates; and (c) use reasonable efforts to correct or circumvent any material deviation between the then -current, general release version of the Subscription Software and its Documentation (the foregoing referred to collectively as "Support"). Support is included in the Subscription Fee. (c) User Accounts. Licensee is responsible for maintaining its own Authorized User UserIDs and passwords which can be managed through the Subscription Software interface. Licensee is responsible for maintaining the confidentiality of Licensee's UserIDs and passwords and shall cause its Authorized Users to maintain the confidentiality of their UserIDs and Passwords. Licensee is responsible for all uses of and activities undertaken with UserIDs registered on Licensee's account. Licensee agrees to immediately notify Infor of any unauthorized use of Licensee's UserIDs of which, Licensee becomes aware. (d) Connectivi . Infor will be responsible for maintaining connectivity from its network to the Internet which is capable of servicing the relevant Internet traffic to and from the hosted environment. Licensee is responsible for providing connectivity to the Internet for itself and its Authorized Users. Licensee shall also be responsible for ensuring that latency and available bandwidth from the user's desktop to Infor's hosted routers is adequate to meet Licensee's desired level of performance. If Licensee rcquires a VPN or private network connection to the Subscription Services, Licensee is responsible for all costs associated with any specialized network connectivity required by Licensee. If Infor offers the Subscription Software in a single tenant environment, Licensee will require a VPN to access such environment. (e) Restrictions. Infor shall have no obligation to correct a problem caused by Licensee's negligence, Licensee's equipment malfunction or other causes beyond the control of Infor. (0 Customizations. Customizations are not permitted absent Infor's prior written consent. If permitted, Customizations may only be created and deployed by Infor, and shall be documented in a separate agreement between Infor and Licensee. Support or other services for Customizations are not available under this Agreement or included as part of the Subscription Fees and may only be purchased pursuant to a separate agreement between Infor and Licensee. 4. Payment and Taxes. (a) Payment. Licensee shall pay Infor the Subscription Fees set forth on the Order Form. Subscription Fees are payable in advance and Infor will invoice Licensee for Subscription Fees prior to the commencement of the portion of the Subscription Term to which such fees apply. After the Initial Subscription Term, the Subscription Fees shall be subject to annual adjustment. Except as otherwise set Subscription License and Services Agreement (US October 2017) Page 2 of 7 forth in this Agreement, Subscription Fees are non-refundable. Licensee will pay each Infor invoice in accordance with the payment terms set forth on the Order Form. Late payments are subject to a late charge equal to the lesser of: (i) one and one-half percent (1'/2%) per month; and (ii) the highest rate permitted by applicable law. Notwithstanding anything to the contrary in this Agreement, Infor reserves the right to suspend access to the Subscription Services in the event of any past due Subscription Fees. (b) Taxes. Licensee is responsible for paying all taxes relating to this Agreement (except for taxes based on Infor's net income or capital stock). Applicable tax amounts (if any) are not included in the Subscription Fees set forth on any Order Form, Infor will invoice Licensee for applicable tax amounts and such invoices are payable in accordance with Section 4(a) and the Order Form. 5. Limited Warranties Disclaimer of Warranties and Remedies. (a) Right to Grant License. Infor warrants that that it owns all right, title and interest in and to the Subscription Software or has obtained rights in such Subscription Software sufficient to grant the licenses granted to Licensee under this Agreement. Licensee's exclusive remedy, and Infor's exclusive obligation, for a breach of this warranty is set forth in Section 7 (Indemnity). (b) Limited Subscription Software Warranty by Infor and Remedy For Breach. Infor warrants that the Subscription Software licensed to Licensee will operate without a Documented Defect for a period of ninety (90) days from the applicable Subscription Service Ready Date defined in the applicable Order Form. Infor's sole obligation with respect to a breach of the foregoing warranty shall be to repair or replace the Subscription Software giving rise to the breach of warranty. If Infor is unable to repair or replace such Subscription Software within a reasonable period of time, then, subject to the limitations set forth in Section 14 of this Agreement, Licensee may pursue its remedies at law to recover direct damages resulting from the breach of this warranty. The remedies in this Section 5(b) are exclusive and in lieu of all other remedies, and represent Infor's sole obligations, for a breach of the foregoing warranty. Licensee must provide notice to Infor of any warranty claim within the warranty period. For clarity, Licensee's entitlement to Support (as defined in Section 3(b)) in connection with any Documented Defect shall continue throughout the Subscription Term, (c) Malicious Code. Infor represents that it has used commnereially reasonable best efforts utilizing generally accepted industry tools and practices to provide Subscription Software that does not contain any "time bombs," "worms," "viruses," "Trojan horses," "protect codes," "data destruct keys," or other programming devices that are intended to access, modify, delete, darnage, deactivate or disable the Subscription Services ("Malicious Code"). As Licensee's sole remedy for breach of this representation, Infor shall take action immediately to investigate, identify and remove such Malicious Code from the Subscription Software. (d) Limited Services Warranty and Remedy For Breach. Infor warrants to Licensee that, Infor will render the Subscription Services with commercially reasonable care and skill. Infor further warrants that the hosted enviromnent will be available at all times throughout the Subscription Term, subject to the exceptions and allowances described in the Availability section of the applicable Service Level Description. The level of unavailability shall not exceed one half of one percent (0.5%) per month, excluding Scheduled Maintenance as described in the applicable Service Level Description (the "Down Time Warranty"). In the event of a breach of the foregoing warranty Infor shall apply service level credits based on the actual availability measure for the applicable period as follows: Availability Service Level Credit 99.500% or greater No Service Level Credit 99.499% - 99.000% 5% of the monthly prorated subscription fee 98.999%- 98.500% 15% of the monthly prorated subscription fee 98.499%- 95.000% 25% of the monthly prorated subscription fee Below 95.000% 35% of the monthly prorated subscription fee Service level credits for Subscription Fees paid on an annual basis shall be based on a monthly equivalent fee. For example, a 5% service level credit on an annual subscription fee shall be 5% of 1112 of the annual fee. Service level credits shall be applied to Licensee's next invoice or, if Licensee has paid the final invoice under this Agreement, service level credits shall be paid to Licensee within thirty (30) calendar days following the determination that the credit is due. The service level credit is the exclusive remedy and is in lieu of all other remedies for breach of the Down Time Warranty. (e) Disclaimer of Warranties. The limited warranties in this Section 5 are made to Licensee exclusively and are in lieu of all other warranties. INFOR MAKES NO OTHER WARRANTIES WHATSOEVER, EXPRESS OR IMPLIED, WITH REGARD TO THE SUBSCRIPTION SOFTWARE AND SUBSCRIPTION SERVICES PROVIDED UNDER THIS AGREEMENT AND/OR ANY ORDER FORM, IN WHOLE OR IN PART. INFOR EXPLICITLY DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. INFOR EXPRESSLY DOES NOT WARRANT THAT THE SUBSCRIPTION SOFTWARE OR SUBSCRIPTION SERVICES, IN WHOLE OR IN PART, WILL BE ERROR FREE, OPERATE WITHOUT INTERRUPTION OR MEET LICENSEE'S REQUIREMENTS. (f) Abrogation of Limited Warranty. Infor will have no obligation under this Section 5 to the extent that any alleged breach of warranty is caused by any modification of the Subscription Software not performed by or on behalf of Infor. To the extent that an alleged breach of warranty concerns a Third Party Product that is subject to a more limited warranty under a Third Party Agreement than specified in Section 5 above, Infor's obligations hereunder will be further limited accordingly, (g) FAILURE OF ESSENTIAL PURPOSE. THE PARTIES HAVE AGREED THAT THE LIMITATIONS SPECIFIED IN SECTIONS 5 AND 14 WILL SURVIVE AND APPLY EVEN IF ANY REMEDY SPECIFIED IN THIS AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, AND REGARDLESS OF WHETHER LICENSEE HAS ACCEPTED ANY SUBSCRIPTION SOFTWARE OR SUBSCRIPTION SERVICE UNDER THIS AGREEMENT. (h) HIGH RISK ACTIVITIES. THE SUSBSCRIPTION SOFTWARE IS NOT FAULT -TOLERANT AND IS NOT DESIGNED, MANUFACTURED OR INTENDED FOR USE AS ON-LINE CONTROL EQUIPMENT IN HAZARDOUS ENVIRONMENTS REQUIRING FAIL-SAFE PERFORMANCE, SUCH AS IN THE OPERATION OF Subscription License and Services Agreement (US October 2017) Page 3 of 7 NUCLEAR FACILITIES, AIRCRAFT NAVIGATION OR AIRCRAFT COMMUNICATION SYSTEMS, MASS TRANSIT, AIR TRAFFIC CONTROL, DIRECT LIFE SUPPORT MACHINES, OR WEAPONS SYSTEMS, IN WHICH THE FAILURE OF THE SUBSCRIPTION SOFTWARE COULD LEAD DIRECTLY TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE ("HIGH RISK ACTIVITIES"). ACCORDINGLY, INFOR DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR HIGH RISK ACTIVITIES. LICENSEE AGREES THAT INFOR SHALL NOT BE LIABLE FOR ANY CLAIMS OR DAMAGES ARISING FROM OR RELATED TO THE USE OF THE SUBSCRIPTION SOFTWARE IN SUCH APPLICATIONS. 6. Confidential Information. (a) Confidentiality. The Confidential Information disclosed under this Agreement may be used, disclosed or reproduced only to the extent necessary to further and fulfill the purposes of this Agreement. Except as otherwise permitted under this Agreement, the Recipient will not knowingly disclose to any third party, or make any use of the Discloser's Confidential Information. The Recipient will use at least the same standard of care to maintain the confidentiality of the Discloser's Confidential Information that it uses to maintain the confidentiality of its own Confidential Information, but in no event less than reasonable care. The non -disclosure and non-use obligations of this Agreement will remain in full force with respect to each item of Confidential Information for a period of ten (10) years after Recipient's receipt of that item; provided, however, that Licensee's obligations to maintain the Subscription Software and Documentation as confidential will survive in perpetuity. Each of Licensee and Infor shall be shall be responsible for the breach of the confidentiality terms contained in this Section 6 by any of its directors, officers, employees, Authorized Users, agents, accountants and advisors. Notwithstanding the foregoing, this Section is not intended to prevent (a) a Recipient from using Residual Knowledge, subject to any Intellectual Property Rights of the Discloser, or (b) Infor from using Anonymous Data. If the Recipient should receive any legal request or process in any form seeking disclosure of Discloser's Confidential Information, or if the Recipient should be advised by counsel of any obligation to disclose such Confidential Information, the Recipient shall (if allowed by law) provide the Discloser with prompt notice of such request or advice so that the Discloser may seek a protective order or pursue other appropriate assurance of the confidential treatment of the Confidential Information. Regardless of whetber or not a protective order or other assurance is obtained, the Recipient shall furnish only that portion of the Discloser's Confidential Information which is legally required to be furnished and to use reasonable efforts to assure that the information is maintained in confidence by the party to whom it is furnished. (b) Security Policies and Safeguards. Infor shall establish and maintain administrative, technical, and physical safeguards designed to protect against the destruction, loss, unauthorized access or alteration of Licensee Data and Personal Information in the possession or under the control of Infor or to which Infor has access, which are: (i) no less rigorous than those maintained by Infor for its own information of a similar nature; (ii) no less rigorous than generally accepted industry standards, and (iii) required by applicable laws. The security procedures and safeguards implemented and maintained by Infor pursuant to this Section 6(b) shall include, without limitation: (i) User identification and access controls designed to limit access to Licensee's Data to authorized users; (ii) the use of appropriate procedures and technical controls regulating data entering Infor's network from any external source; (iii) the use of encryption techniques when Licensee's Data is transmitted or transferred into or out of the hosted environment; (iv) physical security measures, including without limitation securing Licensee's Data within a secure facility where only authorized personnel and agents will have physical access to Licensee Data; (v) operational measures, including without limitation IT Service Management (ITSM) processes designed to ensure the correct and secure operations of information processing activities; (v) periodic employee training regarding the security programs referenced in this Section; and (vi) periodic testing of the systems and procedures outlined in this Section. (c) Review of Controls. Once in each 12 month period during the Subscription Term, Infor shall, at its cost and expense, engage a duly qualified independent auditor to conduct a review of the design and operating effectiveness of Infor's defined control objectives and control activities in connection with the Subscription Services. Infor shall cause such auditor to prepare a report in accordance with the American Institute of Certified Public Accountants Statement on Standards for. Attestation Engagements No. 16 (SSAE 16) or an equivalent standard, which may include ISAE 3402 (the "Audit Report"). Licensee shall have the right to request and receive a copy of the Audit Report and Licensee may share a copy of such Audit Report with its auditors and regulators, provided that, such Audit Report shall be Infor's Confidential Information (as defined in this Agreement). (d) Security Incident Resnonse. In the event that Infor becomes aware that the security of any Licensee Data or Personal Information has been compromised, or that such Licensee Data or Personal Information has been or is reasonably expected to be subject to a use or disclosure not authorized by this Agreement (an "Information Security Incident"), Infor shall: (i) promptly (and in any event within 24 hours of becoming aware of such Information Security Incident), notify Licensee, in writing, of the occurrence of such Information Security Incident; (ii) investigate such Information Security Incident and conduct a reasonable analysis of the cause(s) of such Information Security Incident; (iii) provide periodic updates of any ongoing investigation to Licensee; (iv) develop and implement an appropriate plan to remediate the cause of such Information Security Incident to the extent such cause is within Infor's control; and (v) cooperate with Licensee's reasonable investigation or Licensee's efforts to comply with any notification or other regulatory requirements applicable to such Information Security Incident. 7. Indemnity by_Infor. Infor will defend, indemnify and hold Licensee harmless froin and against any loss, cost and expense to the extent arising from a third party claim against Licensee that the Subscription Software infringes any Intellectual Property Rights of others. Infor's obligations under this indemnification are expressly conditioned on the following: (i) Licensee must promptly notify Infor of any such claim; (ii) Licensee must, in writing, grant Infor sole control of the defense of any such claim and of all negotiations for its settlement or compromise so long as such settlement or compromise does not result in payment of money by Licensee or an admission of guilt by Licensee (if Licensee chooses to represent its own interests in any such action, Licensee may do so at its own expense, but such representation must not prejudice Infor's right to Subscription License and Services Agreement (US October 2017) Page 4 of 7 control the defense of the claim and negotiate its settlement or compromise); (iii) Licensee must reasonably cooperate with Infor to facilitate the settlement or defense of the claim. Infor will not have any liability hereunder to the extent the claim arises from (a) any modification of the Subscription Software by, on behalf of, or at the request of Licensee; or (b) the use or combination of the Subscription Software with any computer, computer platform, operating system and/or data base management system other than provided by Infor. If any Subscription Software is, or in Infor's opinion is likely to become, the subject of an Intellectual Property Rights infringement claim, then Infor, at its sole option and expense, will either: (A) obtain for Licensee the right to continue using the Subscription Software under the terns of this Agreement; (B) replace the Subscription Software with products that are substantially equivalent in function, or modify the Subscription Software so that it becomes non -infringing and substantially equivalent in function; or (C) refund to Licensee the un-used portion of the Subscription Services fee, if any, paid to Infor for the Subscription Software giving rise to the infringement claim, and discontinue Licensee's use of such Subscription Software. THE FOREGOING SETS FORTH INFOR'S EXCLUSIVE OBLIGATION AND LIABILITY WITH RESPECT TO INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. 8. Term and Termination. (a) Term. With respect to the Subscription Software, the Initial Subscription Term shall be as set forth on the applicable Order Form. After the Initial Subscription Term, the Subscription Term shall automatically renew for successive one-year Renewal Terms, unless either party provides written notice of non -renewal to the other party at least ninety (90) days prior to expiration of the Initial Subscription Term or then current Renewal Term, as the case may be. Except as set forth in Section 8(b), the Subscription Tenn cannot be tenninated prior to its expiration date. (b) Right of Termination. If either party breaches any material obligation in this Agreement or an Order Form (including, without limitation, any obligation to pay Subscription Fees), and fails to remedy such breach (if such breach can be remedied) within thirty (30) days of receipt of written notice of such breach, the other party may terminate this Agreement (including all Order Forms hereunder). Notwithstanding the foregoing, to the extent such material breach cannot be remedied through efforts of the breaching party, the other party has the right to terminate this Agreement (including all Order Forms hereunder) on less than thirty days' written notice. (c) Effect of Termination. Upon termination of this Agreement by either party, Licensee's license to access and use the Subscription Software and Subscription Services shall immediately terminate as of the effective date of such termination, Termination of this Agreement will not release either party from making payments which may be owing to the other party under the terms of this Agreement through the effective date of such termination. Termination of this Agreement will be without prejudice to the terminating party's other rights and remedies pursuant to this Agreement, unless otherwise expressly stated herein. (d) Return of Licensee Data. Upon termination or expiration of this Agreement, Infor shall promptly make all Licensee Data available to Licensee as a native database export provided through Infor's FTP server. In the event that Licensee requires the return of Licensee Data in an alternate format or requires any other termination assistance services, Infor and Licensee shall mutually agree upon the scope of such termination assistance services and the fees and expenses payable for such termination assistance services. (e) Survival of Obligations. All obligations relating to non-use and non -disclosure of Confidential Information, limitation of liability, and such other terms which by their nature survive termination, will survive termination or expiration of this Agreement. 9. Notices. All notices and other communications required or permitted under this Agreement must be in writing and will be deemed given when: delivered personally, sent by registered or certified mail, return receipt requested; transmitted by facsimile confrnned by first class mail; or sent by overnight courier, Notices must be sent to a party at its address shown on the signature page of this Agreement, or to such other place as the party may subsequently designate for its receipt of notices in accordance with this Section, Licensee must promptly send copies of any notice of material breach and/or termination of the Agreement to Infor, Attention: General Counsel, 40 General Warren Blvd Suite 4 110, Malvern, PA 19355, USA, FAX number 678-319-8949, or to such other place as Infor may subsequently designate for its receipt of notices. 10. Force Maieure. Except with respect to the payment of fees hereunder, neither party will be liable to the other for any failure or delay in performance under this Agreement due to circumstances beyond its reasonable control, including, without limitation, Acts of God, war, terrorist acts, accident, labor disruption, acts, omissions and defaults of third parties and official, governmental and judicial action not the fault of the party failing or delaying in perfonnance, or the threat of any of the foregoing. 11. Assimment. Licensee may not assign or transfer any of its rights or obligations under this Agreement without the prior written consent of Infor, whether by operation of law or otherwise, including in connection with a change in control, merger, acquisition, consolidation, asset sale or other reorganization, and any attempt at such assignment or transfer will be void. 12. No Waiver. A party's failure to enforce its rights with respect to any single or continuing breach of this Agreement will not act as a waiver of the right of that party to later enforce any such rights or to enforce any other or any subsequent breach. 13. Choice of Law; Severability. This Agreement shall be governed by and interpreted in accordance with the laws of the State of New York, without application of any conflict of laws provisions thereof, and all claims relating to or arising out of this Agreement, or the breach thereof, whether sounding in contract, tort or otherwise, shall likewise be governed by the laws of the State of New York, without application of any conflict of laws provisions thereof. This Agreement is originally written in the English language and the English language version shall control over any translations. If any provision of this Agreement is illegal or unenforceable, it will be deemed stricken from the Agreement and the remaining provisions of the Agreement will remain in full force and effect. The United Nations Convention on the International Sale of Goods (CISG) shall not apply to the interpretation or enforcement of this Agreement. 14. LIMITATIONS OF LIABILITY. (a) LIMITED LIABILITY OF INFOR. EXCEPT WITH RESPECT TO INTELLECTUAL PROPERTY INDEMNIFICATION OBLIGATIONS UNDER SECTION 7, THE TOTAL. LIABILITY OF INFOR, ITS AFFILIATES AND THIRD PARTY LICENSORS IN CONNECTION WITH OR RELATED TO THE SUBSCRIPTION SOFTWARE, THE SUBSCRIPTION SERVICES, OR ANY OTHER MATTER RELATING TO THIS AGREEMENT (WHATEVER THE BASIS FOR THE CAUSE OF ACTION) WILL NOT EXCEED THE SUBSCRIPTION FEES PAID OR PAYABLE TO INFOR Subscription License and Services Agreement (US October 2017) Page 5 of 7 HEREUNDER FOR THE TWELVE-MONTH PERIOD IN WHICH SUCH LIABILITY FIRST AROSE. (b) EXCLUSION OF DAMAGES. IN NO EVENT WILL INFOR, ITS AFFILIATES OR THIRD PARTY LICENSORS BE LIABLE FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR DAMAGES FOR LOST PROFITS, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, AND REGARDLESS OF WHETHER INFOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE. 15. Audit Rights. Infor (including any third party auditor retained by Infor) may audit the records and systems of Licensee to ensure compliance with the terms of this Agreement and each applicable Order Form. Infor will notify Licensee in writing at least ten (10) business days prior to any such audit. Any such audit will be conducted during regular business hours and will not interfere unreasonably with Licensee's business activities. Infor may audit Licensee no more than once in any twelve (12) month period. If an audit reveals that Licensee is using the Subscription Software or Subscription Services beyond the scope of the license granted herein (for example, in excess of the License Restriction), then, in addition to any other remedies available to Infor, Licensee will promptly pay Infer the underpaid Subscription Fees associated therewith based on Infer's then -current list rates, as well as any applicable late charges. 16. Compliance with Laws. Licensee will comply with all laws, rules and regulations applicable to the use of the Subscription Software and the Subscription Services including, without limitation, by not submitting any Licensee Data that is illegal, defamatory, or that infringes any third party proprietary rights. 17. Entire Agreement. This Agreement contains the entire understanding of the parties with respect to its subject matter, and supersedes and extinguishes all prior oral and written communications between the parties about its subject matter. Any purchase order or similar document, which may be issued by Licensee in connection with this Agreement, does not modify, supplement or add terms to this Agreement. No modification of this Agreement will be effective unless it is in writing, is signed by each party, and expressly provides that it amends this Agreement. This Agreement and any signed agreement or instrument entered into in connection herewith or contemplated hereby, and any amendments hereto or thereto, to the extent signed and delivered by means of digital imaging, electronic mail or a facsimile machine, shall be treated in all manner and respects as an original agreement or instrument and shall be considered to have the same binding legal effect as if it were the original signed version thereof delivered in person. This Agreement and all Order Forms may be signed in counterparts. [Signature Page Follows] Subscription license and Services Agreement (US October 2017) Page 6 of 7 THE PARTIES have executed this Subscription License and Services Agreement through the signatures of their respective authorized representatives. Effective Date: Infor (US), Inc. Signature: Printed Name: Title: Address: Address: Signature Date: Licensee: Signature: Printed Name: Title: Address: Address: Signature Date: Subscription License and Services Agreement (US October 2017) Page 7 of 7 Safely Requirements/llialations 1 10 e, Safety Safely during performance of the work is of paramount concern to the City. Vendor agrees to comply with the provisions of the Occupational Safety and Health Act of 1970 and the standards and regulations issued there under and certifies that all actions furnished under this order will conform to and comply with said standards and regulations. Supplier further agrees to indemnify and hold harmless the City for all damages assessed against the City as a result of Vendors` failure to comply with the Act and standards issued there under. Infor acknowledges the importance for work safety and has policies in place. As noted in Section 9, Infor reserves the right to negotiate terms prior to contract signing. 11, Afi drys a v i l�: / At ta c l' I ii i e n t " Infor has completed Attachment 3. It has been placed on the following pages. ff 1 [ 11^1 ATTACHMENT 3 CONTRACTOR'S NON -COLLUSION AND NON -DEBARMENT AFFIDAVIT, CERTIFICATION REGARDING INVESTMENT WITII IRAN, EMPLOYMENT ELIGIBILITY VERIFICATION, NON-DISCRIMINATION COMMITMENT AND CERTIFICATION OF USE OF UNITED STATES STEEL PRODUCT'S OR FOUNDRY PRODUCTS Utility Billing System Attachment 3 I3 he►r the prospecti► a Contractor is unable to certify to atkip of the stateurents below, it shall attaeh an twplanation to this Affulmlil CONTRACTOR'S NON -COLLUSION AND NON -DEBARMENT AFFIDAVIT, CERTIFICATION REGARDING INVESTMENT WITH IRAN, EMPLOYMENT ELIGIBILITY VERIFICATION, NON-DISCRIMINATION COMMITMENT AND CERTIFICATION OF USE OF UNITED STATES STEEL PRODUCTS OR FOUNDRY PRODUCTS (Must be completed for all quotes and bids, Please type or print) STATE OF MINNESOTA ) ) SS: RAMSEY COUNTY } The undersigned Contractor, being duly sworn upon his/her/its oath, affirms under the penalties of perjury that: 1. Contractor has not, nor has any other member, representative, or agent of the firm, company, corporation or partnership represented by hire, entered into any combination, collusion or agreement with any person relative to the price to be bid by anyone at such letting nor to prevent any person from bidding nor to induce anyone to refrain from bidding, and that this bid is made without reference to any other bid and without any agreement, understanding or combination with any other person in reference to such bidding. Contractor farther says that no person or persons, fines, or corporation has, have or will receive directly or indirectly, any rebate, fee, gift, commission or thing of value on account of such sale; and 2. Contractor certifies by submission of this proposal that neither contractor nor any of its principals are presently debarred, suspended, proposed for- debarment, declared ineligible, or voluntarily excluded from participation in this transaction by any Federal department or agency; and 3. Contractor lras not, nor has any successor to, nor all affiliate of, Contractor, engaged in investment activities in Iran. For purposes of this Certification, "lran" means the government of Iran and any agency or instrumentality of Iran, or as otherwise defined at Ind. Code § 5-22-16.5-5, as amended from time -to -time. b. As provided by Ind. Code § 5-22-16.5-5, as amended from time -to -time, a Contractor is engaged in investment activities in Iran if either: i. Contractor, its successor or its affiliate, provides goods or services of twenty million dollars ($20,000,000) or more in value in the energy sector of Iran; or ii. Contractor, its successor or its affiliate, is a financial institution that extends twenty million dollars ($20,000,000) or more in credit to another person for forty-five (45) days or more, if that person will (i) use the credit to provides goods and services in Non -Collusion Non -Debarment Altidavit Non Iran Pomn 2M6 the energy sector in Iran; and (ii) at the time the financial institution extends credit, is a person identified on list published by the Indiana Department of Administration. 4. Contractor does not knowingly employ or contract with an unauthorized alien, not, retain any employee or contract with a person that the Contractor subsequently learns is an unauthorized alien. Contractor agrees that he/she/it shall enroll in and verify the work eligibility status of all of Contractor's nervily hired employees through the E-Verify Program as defined by 1.C. 22-5-1.7-3. Contractor's documentation of enrollment and participation in the E-Verify Program is included and attached as part of this bid/quote; and 5. Contractor shall require his/her/its subcontractors performing work under this public contract to certify that the subcontractors do not knowingly employ or contract with an unauthorized alien, nor retain any employee or contract with a person that the subcontractor subsequently learns is an unauthorized alien, and that the subcontractor lras enrolled in and is participating in the E-Verify Program. The Contractor agrees to maintain this certification throughout the term of the contract with the City of South Bend, and understands that the City may terminate the contract for default if the Contractor fails to cure a breach of this provision no later than thirty (30) days after being notified by the City. G. Persons, partnerships, corporations, associations, or joint venturers awarded a contract by the City of South Bend through its agencies, boards, or commissions shall not discriminate against any employee or applicant for employment in the performance of a City contract with respect to hire, tenure, terms, conditions, or privileges of employment, or any platter directly or indirectly related to employment because of race, sex, religion, color, national origin, ancestry, age, gender expression, gender identity, sexual orientation or disability that does not affect that person's ability to perform the work. In awarding contracts for the purchase of work, labor, services, supplies, equipment, materials, or any combination of the foregoing including, but not limited to, public works contracts awarded under public bidding laws or other contracts in which public bids are not required by law, the City, its agencies, boards, or cornrnrssrons may consider (lie Contractor's good faith efforts to obtain participation by those Contractors certified by the State of Indiana as a Minority Business ("MBE'') or as a Women's Business Enterprise ("WBE") as a factor in determining the lowest, responsible, responsive bidder. In no event shall persons or entities seeking the award of a City contract be required to award a subcontract to an MBE/WBE; however, it may not unlawfully discriminate against said WBE/MBE. A finding of a discriminatory practice by the City's MBE/WBE Utilization Board shall prohibit that person or entity from being awarded a City contract for a period of one (1) year from the date of' such determination, and such determination may also be grounds for terminating the contact for which the discriminatory practice or noncompliance pertains. 7. The undersigned contractor agrees that the following nondiscrimination cornrnitrnent shall be made a part of any contract which it may henceforth enter into with the City of South Bend, Indiana or any of its agencies, boards or commissions. Non -Collusion Non-@ebannem .AIli dat it Non Iran Form 201h Contractor agrees not to discriminate against or intimidate any employee or applicant for employment in the performance of this contract with privileges of employment. or any matter directly or indirectly related to employment, because of race, religion, color, sex, gender expression, gender identity, sexual orientation, handicap, national origin or ancestry. Breach of this provision may be regarded as material breach of contract. 1, the undersigned bidder or agent as contractor on a public works project, understand nay statutory obligations to the use of steel products or foundry products made in the United States (I.C. 5-16-5-1). 1 hereby certify that I and all subcontractors employed by nee for this project will use steel products or foundry products ,Wade in the United States on this project if awarded. I understand I have an affirmative duty to notify the City in my bid that my proposal does not include the use of steel products or foundry products made in the United States. I understand it is my sole obligation and responsibility to provide a justification to the City, subject to review and approval, why the cost of United States made steel or foundry products is unreasonable. Prior to award and upon submission of bid which does not use steel products or foundry products made in the United States, the City, through its director of public works, shall make a determination if the price of United States made steel or foundry is unreasonable. I understand that violations hereunder may result in. forfeiture of contractual payments. i hereby affinn under the penalties of penury that the facts and inforniation contained in the foregoing bid for public works are true and correct. Dated this !9 day of It , 20 18 Infor Public Sector, Inc. Contractor/Bidder (Finn) Sigi ture of ntractor/Bidde o - Its Agent Lindsay Pritchard, Associate General Counsel Printed Naine and Title Subscribed and sworn to before me this day of Jo-nuotr�J 2011'% My Commission Expires January 31, 2021 Nota Public Elizabeth A. Hammett County of Residence Dakota EELIZABETH A HAMMETTNon-Collusion Non-Debammenl ARidatiil Non Iran Fann 2016NOTARY PUBllC - MINNESOTA ' MY COMMISSION EXPIRES 0113112021 Appendives 12. A �p p ��, rr',11".c e s Program Di'roctoK- Jim[ Strickiin PROFILE Executive Technology Leader with over 25 years of proven ability to lead and deliver solutions that meet the organizations objectives and goals. Ademonstrated skill tobuild peak performing teams and achieve cross -functional business objectives with nuooeaafu| results. An expert in Customer Relationship Management, Web Development and Project Management with successful achievements in large organizations including both the Public and Private sectors. PROFESSIONAL EXPERIENCE Infor Director Professional Services An Executive Leader working inthe Public Sector Consulting Services Practice at|nfo:Currently oversees a project portfolio of CIS/Billing, Community Development and Regulation, and Enterprise Asset Management software to government agencies across the Americas with a focus on Customer Information Systems (CIS) and Delivery. A few key achievements are below: • Established new, successful enterpri'se-wide internet division for the U. S. Treasury/IRS, which has over 110.00Oemployees and collects over 1.2Trillion dollars electronically. r Lead successful Go-Live's for Infor Public Sector (IPS) implementations for Montgomery County, Maryland and! PUantaUom. Florida both mdth|m the first six (6)months ad Vnfor. • Led the Corporate Internet Team for one of the largest media companies in the world, Time Warner Inc., which has over 640 companies including CNN, Time Inc., and Warner Bros. * Project Management Professional (PW1P)Certification in2OO8. • Created, Designed, produced and delivered the new "Atlanta Arena" website and marketing video focusing onthe selling nfluxury suites for the new arena (now called Philips Arena).which resulted |nall the suites being purchased before the arena's opening night, * Launched the new IRS.gov website, which services 62 M'illion taxpayers, as well as thousands of Tax Professionals, This resulted in IRS.gov being recognized as one of the top 25 sites visited |n the world, as well as being recognized by Forbes magazine for design, winning the Keynote award two years running for transaction naepomee times and naHabi|ity, and receiving an E-gov Award recognizing leadership inTechnology Strategies, ~ Lead the development and implementation cfthe Continuous Pricing Engine application a(JP Morgan Chase, a new tool that delivered millions in new revenue to the organization, • Recognized with a Commissioner Award for service as the |R8 Executive Leader for the Washington DC Area Combined Federal Campaign raising over $1.2 nn||||on in charitable donations. m Chase Leadership Academy mentor working with young people to build job skills and create continued educational opportunities, 1i � ni 12-1 wMMMMM Certifications 0 PM11 Certified and Veteran of USAF 0 Treasury Executive Institute: Executive Leadership Certificate Management Consulting a Customer Relationship Management Methodologies & 0 PMBOK Standards • PM:P Certification — Project Management Institute Business Process Improvement 0 PW OTHER ACCOMPLISHMENTS Education United States Air Force: ATC Certification University of Chicago - School of Business: Executive Leadership Training Language Fluency English Project Director- Gordon B�w«0ell PROFILE Mr. BaumeU is a Project Director with |nfoc He has over 10 years of experience implementing |nfor Public Sector (IPS) eornow various levels of Government for Utility Billing, Permitting and Asset Management. Mr. Bagnell has a Bachelor of Science Degree in Computer Information Systems and has experience providing customer facing direct support for all phases of implementations including solution design, testing, training, and Go -Live support on all of his projects. Mr. BagneU excels in project management for large scale implementations with |P5. PROFESSIONAL EXPERIENCE |nfor Public Sector The project included moving one nfthe largest Water Utility districts in Utility Billing the US from, a mainframe billing eyakanm to |nfor Public Sector Utility Customer Service Billing. The project included converting three (3) years of historical data Work Management and automating all nightly processes byintegration toa3mparty work management scheduling system. The project also integrated all payment and reading systems. Mr. BogmeQ managed the project to a successful completion. ImfmrPublic Sector The pnojectinoXudedupgrodinQfronmHansen v7.xto|nVorPublic Sector Asset Management as well as moving from Oracle to 8(]L Server. Mr. Bagne|| was the Work Management Project Manager and responsible for managing the project to e Customer Service successful completion. The project included upgrading to the latest version ofyPS, converting 1O+years ofdata and moving from Oracle to SQL Server, Mr. BagneU managed all aspects of the project from inception to c|oomre.to e ouoomaofu| completion and continues to manage all staff augmentation projects for the client. |nforPub|ioSector The project included moving the client from amainframe billing system Utility Billing to Ynfor Public Sector Utility BU||nQ, redesigning business processes to Asset Management improve efficiency, integrating to all payment and reading systems as Work Management well asconverting and cleansing all historic data. Mr. Bagne||managed Customer Service the implementation and post golive support with little disruption bothe client's current business, SKILLS SUMMARY InforApp|1cmt(pnm w |PS Utility Billing 0 8PO CDR ~ |PSAsset Management a UPSCustomer Service 0 |PSWork Management a Hgneenv7.x OthmrNon-Infor ° Oracle " K8SProject Applications m SQL Server m MS Office w Crystal Reports Hardware & 0 Windows Operating Systems Methodologies fk w OP|M (]ue Pont m |nfor Deployment Method Standards Implementation Methodology) OTHER ACCOMPLISHMENTS Education DeVry Umiversity, Chicago, 8St. Computer Information Systems D*VryCollege ofTechnology, Mississauga, Diploma, Computer Information Systems Language Fluency English :I `.n/"/,/12-3 Appendices Project Manager — Ken Matz, PMP PROFILE Mr. Matz is a Project Manager with Infor Global Solutions. He has several years of experience implementing Infor Public Sector across various levels of Government for Utility Billing and CDR. Mr. Matz is an accomplished, results driven Project Manager who excels in project management for large scale implementations with Infor Public Sector, Mr. Matz has a Bachelor of Arts Degree in Business Administration and has over 25 years of experience providing customer facing direct support for all phases of implementations including solution design, testing, training, and go -live support on all of his projects. PROFESSIONAL EXPERIENCE Infor Public Sector The project included implementing Infor Public Sector CDR and Utility IPS Utility Billing, Billing, The project included converting five (5) years of historical data IPS CDR and automating all nightly processes, The project also integrated Hansen with a 3 rd Party Payment/Cashiering system. The Project also included the, implementation of the Hansen Mobile application as well as Dynamic Portal for both CDR and 'Utility Billing., Mr. Matz managed the project to a successful completion. Infor Public Sector The project includes upgrading from Hansen v7.x to Infor Public IPS CDR Sector. The project also includes the implementation of the Hansen Mobile application as well as Dynamic Portal, for CDR. The project included upgrading to the latest version of lPS and converting 5+ years of data. In addition, Mr, Matz is managing all aspects of the project from inception to closure.to a successful completion and continues to manage all staff augmentation projects for the client. SKILLS SUMMARY Infor Applications 0 Infor Public Sector Suite 0 Hansen v7.x 0 IPS Utility Billing 0 IPS CDR Other Non-Infor 0 Oracle 0 MS Project Applications a SQL Server 0 MS Office a Crystal Reports 0 Oracle Financials Hardware & a Windows Operating Systems Methodologies & OPIM (One Point Infor Deployment Method Standards Implementation Methodology) : PMP Certification — Project Management Institute OTHER ACCOMPLISHMENTS �education Loyola University, (Baltimore MD. BA. Business Administration Language Fluency English :M 12-4 A� ppendicas System Architect - David Griffin PROFILE Project Director and Solution Architect for |nforPublic Sector and Transit solutions, with ostrong technical background and experience ofmanaging large, multi -site / departmental projects, PROFESSIONAL EXPERIENCE |mfnr'US March 2O12-Present IA program and Solution Architecture lead Responsible for the Public Sector Implementation Accelerator program, delivering core industry application processes, reducing implementation thmeo, costs, and riaka. Anohibacting solutions for clients spanning multiple departments and |nforproduoto |mfor-US May2O11 -Pnasent Project Director Overall project responsibility for the City of Chicago, Infmr's largest Public Sector client. Overseeing multi - department nmHouta of |PS CDR and development of custom web and mobile solutions with a 17-member team. Provide program management at CIO level and solution architecture consulting tothe City. |nfor- 08 [Jeoember2OO6—May 2O11 Project Manager and Lead Application Consultant Based primarily at customer sites and participating in all facets of software implementation projects including Business Process Analysis, development ofspecifications, training client System Administrators, configuration documentation, testing and training naqmirernents, nuiovorp|ann|ng. acceptance testing, end user training, Go -Live and post Go -Live support. Principal consultant on projects for New York City Transit, New York City Department of the Environment, Charlotte Area Transport System and Capitol Metro. Austin for Spear and |P5 projects, Spear Technologies —0K/US K4a-2UO5-Decamber2QO6 Implementation Manager Provided project management and technical support to UK projects. Provided support in project rnmnagernent, application development and ouatomization, training requinamentn, implementation strategy and Go -Live support. Completed accelerated program implementation project with major UKoperator with excellent customer feedback. Bombardier Transportation ~ Derby, UkC 2803—May 2O05 Project Manager — Electrostar 375 Project Manager for electric rail vehicle projects, reporting to the Pr'eotDireotnr.Amu|tifehouepoeit|on. requiring strong planning, man -management and technical skills. • Project interface to openat|ons, coordinating and resolving issues within the manufacturing functions - m Project responsible for the highest manufacturing rate of any facility worldwide WE= • Project managing acceptance issues for commercial advantage • Managing overall acceptance program and production of milestone and project plans • Coordinating key technical and commercial issues with Projects, Engineering and rail depots • Ongoing support to test functions, including software testing • Management of project Key Performance Indicators Bombardier Transportation - UK 2002 - 2003 Project Manager — Electrostar Test Leading acleclicated team to test Electrostar Electric rail vehicles in Derby and depot locations. • Testing of new parts, functionality, software and engineering investigations • Successfully completed test program for the new Electrostar Metro units • Developed programs for the introduction of new software to all Electrostar fleets 0 Responsible for team budget and spend Bombardier - UK/ Germany 2000 - 2002 Lead Engineer — Nottingham Tram Lead Engineer reporting to the Project Director • Lead all technical aspects of the Nottingham Tram project related to the light rail vehicles • Co-ordination of UK based project with multiple design teams in Germany, ensuring design meets the requirements of the contract and local legislation • Customer interface with project and lead design reviews with UK legislative bodies • Developed commercial agreements between project groups in Germany and UK • Management of the vehicle and supplier test program • Development and implementation of the vehicle control system software • Technical liaison between Engineering and production • Support the Sales Director to promote Bombardier's Light Rail, products in the UK Adtranz - UK/ France 1997 - 2000 Project Engineer — Strasbourg Tram Project Engineer on Strasbourg Tram project • Supporting project functions and product introduction • Responsible for achieving reliability targets and introducing change where necessary • Managing provision of technical documentation and testing specifications • Supporting the manufacturing process, working with the production teams resolving engineering issues, incorporating improvements into the design where necessary • Followed the first unit into test, managing! the Derby based test program Ad:tran,z - UK/ France 19910-1997 Started career as an apprentice, later Reliability Performance Specialist, Manufacturing Specialist and Test Engineer 12-6 Appendices SKILLS SUMMARY Databases Oracle, SQL Server Software Adobe Acrobat Crystal Reports Infor Public Sector (IPS) Solution Suite I nfor EAM MS Project MS Word/Excel/PowerPoint/Project/Visio/SharePoint Languages SQL, HTML, VB Management Consulting Activity Based Costing, Business Process Improvement, Strategic Business Planning Methodologies PMBOK, Agile OTHER ACCOMPLlSHMEN"I S Education Nottingham Trent University 1998-2002 BEng (Hans), Electrical, Mechanical and Manufacturing Engineering III III 12-7 WM= Application Functional Lead - Bill Ezaki PROFILE Mr. Ezaki is an experienced Senior Principal Business Consultant with Infor' ervices. Mr. Ezaki has more than 15 years of software life cycle experience implementing all components of the Infor Public Sector Billing solutions for both, Public Sector and Private clients. Mr. Ezakii's management skills and experience provide the client's technical team, and the Infor project team with the strong leadership, process, guidance, and expertise required for successful solution, implementation.His software development competencies add to his strength in, complete project management activities for aspects of custom interface development, data conversion, requirements gathering, configuration, documentation, quality control, and training, Mr. Ezaki also has broad exposure to best practices across many clients, and has worked on many of Infor's largest billing projects. PROFESSIONAL EXPERIENCE Infor Public Sector Mr. Ezaki is currently engaged as a principal consultant, and application expert Utility Billing working for a 126K customer City Utility Billing department billing water, sewer, gas, storm, and garbage. He is responsible for working with city staff to determine requirements for Journal configuration and GL interface configuration to work in conjunction with Infor Lawson Financials. Mr. (Ezaki is also working with client on software functionality, detailed test plans, and training documentation. This City operates in a SQL Server environment, and is an IPS enterprise client using both ION and the Cloud. Infor Public Sector Mr, Ezaki served as a technical consultant and application expert on billing with CDR Billing an Infor Partner in implementing CDR Billing for a 3,8M citizen city. Mr. Ezaki worked with, City staff, and a service partner to determine requirements for billing, including number and type of bills, the necessary configurations, and the format of each of bills outputs, This, City operates in an Oracle environment. Infor Public Sector Mr. Ezaki was a project leader, and application expert for a 30,K customer city Utility Billing upgrading their Assets and CDR to IPS from Hansen v7.x and implementing Asset Management IPS Utility Billing:, and Cashiering. He worked with City IT staff on conversions, CDR Billing and testing; configured IPS Utility Billing, and managed Infer technical resources for configuration coding, and interface development for meter reading, financial institution payment files, bili print vendor, collection, agency, and G/L system. This City operates in a SQL Server environment. Infor Public Sector Mr. Ezaki served as a senior business consultant, and, application expert on Utility Billing this project to install IPS Utility Billing for a 450K customer city running SQL Server. This project included radio read software for meter reading from multiple vendor which required multiple interfaces. Mr. Ezaki was responsible for configuration, conversion documentation, interface documentation, and managing client requirement sessions, Infor Public Sector Mr. Ezaki served as a senior business consultant, and application expert on Utility Billing this project to install IPS Utility Billing for a 400K customer water district operating in an Oracle environment. The project also included IPS Assets, and CDR, and Cashiering. In addition to being responsible for business process reviews, configuration/design of software functionality, conversion requirements, and interface requirements, Mr. (Ezaki served as the backup Project Manager for the UB PM on this project. Hansen v7.x Mr. Ezaki served as a senior business consultant, and application expert on Tax Billing this project to install Hansen v7.x Tax Billing for a 3.3M citizen US Territory tax authority. The project included over I M property, and personal property tax bills being created. 12-8, Appetidices Billing and Reporting Mr. EzaWwas responsible for the development oflarge corporate billing and Fortune 100 Company reporting programs for aFortune 100 company. Hewas also responsible for shaping billing and reporting software development strategy for the large business market customers cf this Fortune 100compmny. k8c Ezak| led 30-person team responsible for managing the software development ||#a cycle during development ofanindustry-leading custom software package for Billing Reporting. The requirements for this package were m direct rmom|t of Mr. EzoW'owmrk on customer requirements gleaned from large customer focus groups, the sales organization, and input from product management. Mr. Ezakiand his team were also responsible for managing the development of an industry -leading UNIX contractual b||||n0 p|othorm, and providing requirements for o related mainframe contractual billing platform. SKli[S SUMMARY Infor Applications IPS Utility Billing • |PSAssets (Meter Management) * |PS Cashiering * |PS Community Development Regulation (CDR), Planning, Penn|tt|ng, Code Enforcement Billing m |PQCustomer Service ° |PBJournals • |P8Work Management (K4etem) * |PS|nterfaome o (MeteMReadimg/BiUOutput/Notice Output/Web Payment/Payment |mpods/UVFUGenero|Ledger) Databases w SQL Server ^ Oracle Other Applications w Adobe Acrobat ° Crystal Reports m Microsoft (Aooeno/Exm*|/PowerPo|oVPnojonVGSRS/SULServer KHQmnt SKudio/Vinio/V|eua| Studho/Vis|o/VVon]) w |EStratus Methodology OTHER ACCOMPLISHMENTS Education University ofCalifornia, Bachelor ofArts Language Fluency English C1 ov�o�mo«*/ 12-8 Appendices Mobile Lead - Rick Monteiro NO Mr. Monteiro is a Principal Technical Consultant with Infor. He is a certified GiS Professional (LISP). He has over eight (8) years of experience managing large data systems, analysing, data and creating automated processing tools. PROFESSIONAL EXPERIENCE Infor Public Sector Principal Technical Consultant: The project goal was to finalize the MapDrawer IPS MiapDrawer/Browser configuration for maximum utility with minimal overhead. All, of the relevant IPS Asset Management datasets from various Web Mapping Services were added; all of which them were hosted by ArcGIS Web Server. We configured all of the assets so they would interact with the Infor Public Sector solution. In, addition, Roles and IPerm,issi,ons were setup to make sure that data was only seen by the appropriate users. This keeps the data secure, and makes navigation for all users simplified. Infor Public Sector Principal Technical Consultant: The project goal was to finalize the MapDrawer IPS MapDrawer/l3rowser configuration for maximum utility with Business Licenses. Datasets were added IiPS CDR from two Web Mapping Services; each was hosted by ArcGIS Web Server. We configured the Business Licenses which allows us to manage and review the Licenses from MapJDrawer. Roles and permissions were also setup on this project. SKILLS SU�MMARY Infor Applications Other Non-Infor Applications Hardware & Operating Systems Programming Languages Methodologies & Standards • IPS GeoAdministrator • IPS Asset Management • ArcGIS Desktop • ArcGdS Server * Windows • VB,Net • Python 0 FGDC • IPS CDR • IPS Asset Management • SQL Server • lis * Linux 0 C++ OTHER ACCOMPLISHMENTS Education University of Maine, MIS — Spatial Information Sciences and Engineering University of Maine, BS — Spatial Information Engineering Certifications GASP, GIS Certification Institute Membership & URISA Affiliations Publications Human and Ecological Risk Assessment, 2010 Cancer cluster investigation in residents near a municipal landfill Recognition & Awards Thurgood Marshall Tuition Scholarship, MALSCE Scholarship Language (Fluency English I "!�� '111 lo[d � �112-10 WM= Data Conversion Lead - Shalin Agarwal PROFILE Mr. Agarwal is an experienced Senior Principal Consultant with Infor Services. Mr. Agarwal has more than 20-year experience of full life cycle implementing the proposed IPS CIS Billing solution and Enterprise Resource Planning solution in the Public Sector area including enhancement design, training and post - implementation support. Mr. Agarwal also has a broad exposure to best practices across public sector products. Mr. Agarwal is an ambitious and positive person and has established good relations with customers and other members in the projects he has participated in. PROFESSIONAL EXPERIENCE IPS Upgrade and Mr. Agarwal has acted as subproject lead and application consultant at new Installation Public Sector customer where the project team managed to deliver a Public Sector completely new installation with a preconfigured solution as a base. The Industry preconfigu:red solution was adjusted to fit the customers need, IPS Upgrade and Mr. Agarwal has acted as subproject lead and Data Conversion consultant at Installation Upgrade Public Sector customer where the project team managed to deliver a Public Sector completely upgraded solution with Infor 1 1x technologies, Industry SKILLS SUMMARY Infor Applications 0 Infor Public Sector Billing • Infor Public Sector CDR • Infor Public Sector Asset Management OTHER ACCOMPLISHMENTS Education Three year Bachelor of Science from Agra University, INDIA (1989-1992) and Three Year of PGDCA (1992-1995) from IMS, INDIA together this equivalents to US Master's Degree in Computer Application and B.S. Language Fluency Fluent: English, Hindi Appondices Integration Lead - John Trotter PROFILE John Trotter is a Technical Consultant with Infor Professional services. He has several years of experience designing and building applications from the ground up, from reqluirements gathering to implementation. He is a Microsoft Certified Professional for Microsoft SQL Server and excels at troubleshooting and optimizing database issues. Mr. Trotter is also proficient with building and managing web based reporting infrastructures. PROFESSIONAL EXPERIENCE Infor Public Sector Technical Consultant: A new implementation of Infor Public Sector IPS CDR CDR (Community Development and Regulation) was delivered for a mid -sized) municipal government in the southern United States., Mr. Trotter was responsible for several aspects of the project, including application configuration, data migration, and interface development. In addition, he led the implementation of Dynamic Portal, the public facing application for customer interaction with the system. P&D Mapping Programmer Analyst: The project was a new system designed to Logistics Industry manage and report on asset movement for the pickup and delivery function of a logistics company in a graphical form. Taking advantage of Google, Maps, Mr. Trotter was able to develop a cutting -edge system to improve trackiling ability and employee accountability, Mr. Trotter was solely responsible for the solution design, data conversion, development and configuration, testing, and providing Go -Live support. RFC Management Programmer Analyst: For a mid -sized, multi -location IT development Logistics Industry team supporting multiple companies, Mr. Trotter was tasked with designing and implementing a flexible and robust change control system. The project entailed collating different requirements from multiple clients, and performing thorough analysis to determine the ideal set of common functionalities. Mr. Trotter employed cutting -edge technology to implement a system that improved implementation eff iici:ency by 50% Infor Applications a IPS CDR * IPS Portal a IPS Asset Management 0 IPS Billing �Hardware & 0 Windows 0 Linux Operating Systems Programming 0 C# 0 VB.NET Languages 0 HTML/CSS 0 JavaScript OTHER ACCOMPLISHMENTS Education Sheridan College — Computer Systems Technology Certifications MCP, Microsoft SQL Server Language Fluency English, (fluent), French (low proficiency) 12 Appendices Education/Training Lead—WalteyNicolaU AsProject ManagorondSeniorT,ainingConsu|tont,Mr.Nimdauworkan|nnelyw4thdientpartnershz analyze, design, and deliver end user solutions, including end user training, post Go -Live performance suppod, and other organizational change management deliverables. An a certified project management professional, he manages training development teams through the entire life cycle of a project. He determines the overall end user solution and (hem manages teams in the creaUon, development, and delivery ofthe end user solution. He has worked |mawide range ofindustries and process areas. Most recently, Mr. Niom|aunuppoded the development and deployment of|nforEAM training solution for Property Managers covering general system functionality, Service Request Management, Work Order Management, Asset Management, and Inventory Management, which was delivered aosynchronous online sessions. PROFESSIONAL EXPERIENCE GP Strategies Corporation As PK8| certified project manager (PK4P) and senior training consultant with over 17 years of managing instructional design and development, Mr. Nico,lau partners with clients to analyze project needs, doo|gm performance based end user training curricula, and develop training and documentation for enterprise resource planning (ERP) projects, In addition to managing training program development he also assists with training delivery efforts as well as managing the overall end user performance support, His representative projects include: w 6nMnr-CRM — As Lead |notnuodomo| Designer N1c Nicoau managed the training solution development for |mfor's deployment of its own CRM solution, |PS that went live end of August 2016. In his nde. K4r. Nico|au conducted the tna|m|nO analysis developed the e|earn|ng «borybmandsfor account and opportunity management as well assales activity management, The cwaoaU training! solution included deliverables such as miorovidmos, simulations, work instructions, and training workshops. w N/ME-IMG — K4c Nimolam served as training Project Manager for the implementation of SAP Business Planning and Consolidation system using the S4 HANA platform. He worked with the client to analyze and design the training strategy and curriculum and with the training team developed a blended training solution /eUoarning, conceptual materials, simulations, work instructions, quick reference guides) using the SAP Workforce Performance Builder tool, * Ernst & Young — Mr. Nion|au managed the development of o training solution for the |nfur Approva/Analyzer system rollout to provide based role management and functionality to support functional segregation of duties. The training solution included mioro]earnimB (videos), e|eorn|nQ. simulations, job aide, and materials to support training workuhops, which was deployed tuapproximately Y'DOOend users vvor|d+mide. • Cutw— Mc Nicoou developed training materials for the Cmh/ SAP implementation of F1CO functionality as part of the business transition to simplified and streamlined business processes. As a Training Lead he partnered with the client to analyze end user training needs, develop, and deliver training for SAP General Ledger, Asset Management, and Accounts Payable. w Goldman Sacho—Mr. Nino|eu managed the development nfatraining program during otwo phase approach for implementation of |nforE/\K4 for property managers covering general system functionality, Service Request Management, Work Order Management, Asset :1 1/1, ixm 13 WEM= Management, and Inventory Management. The solution included 5 courses that were delivered as synchronous online sessions to approximately 150 users across in US, EMEA, and APAC. • Maryland National Capital' Planning and Parks Commission (MNCPPC) — As the Training Project Manager for this Infor EAM implementation, Mr. Nicolau managed the curriculum design, development, and delivery of the Comm i ssion -wide training program that consisted of a blended learning solution (elearning and instructor led courses) covering all major EAM functional areas: Work Order Management, Assets, Inventory, and Projects. Mr. Nicolau also participated in delivering the EAM training program (8 courses) to approximately 700 end users. • Highmark Healthcare - Mr. Nicolau served as the Program Manager for the enterprise -wide implementation of the Affordable Care Act reform -related training. He coordinated training course development and deployment efforts related to the nationwide healthcare reform implementation in close collaboration with Highmark stakeholders to deliver both instructor -led and, eLearning courses to over 2,,000 employees. Mr. Nicolau also worked with the Highmark Learning Group to measure training rollout impact by collecting training evaluation, results. • National Grid - Mr. Nicolau served as the Lead Trainer for the HCM Portal implementation for ESS/MSS. He developed several eLearning courses on timesheet and expense, report management. Mr,. Nicolau provided extensive post -go live support and folilow-up training on ESS/MSS as well as provided support and coaching on how to use eLearning development tools. • Yeshiva University— Mr. Nicolau managed development of an Oracle BI training curriculum that included reporting workshop presentation, job aids, exercises, and reference materials. He also provided training and coaching in how to use the ANCILE uPerform tool,. • Bridgestone — Mr. Nicolau was the training Project Manager for a post Go -Live support and stabilization effort that covered SAP Order to Cash, functionality: SD, MM, Logistics Execution (LE), IM and WM,. IHe also developed and delivered executive overview presentations to C-level management as part of OCM implementation. In addition, he delivered SAP Overview and Navigation courses to over 200 users as part of post Go -Live training efforts. • Turner Construction — Mr. Nicolau was the training project manager for this SAP construction industry solution implementation. He managed a team of 8 developers and supported development and delivery of SAP courses in the areas of PS, SD, MM, CRIVI, HR, and FI/CO. He also managed the OCM communications effort that covered designing, developing, and implementing a communications strategy to the Turner endl user community. • Jones Apparel Group — Mr. Nicoliau was the training project manager for an SAP Apparel and Footwear industry solution implementation. He managed a team of 10 developers through the entire project life cycle that included planning, analysis, design, development, and delivery. He also worked with the client to develop communication pieces in support of the ERP implementation. • Bank of America — Mr. Nicolau served as the senior training consulting resource at Bank of America HQ supporting BoA's SAP rollout for North America. He developed GL courses for virtual delivery, supported training delivery, coachedi users in using ANCILE uPerform, advised on training development best practices, and also acted as the data lead for the training environment. • Siemens and Bombardier — Mr. Nicolau, worked on the Siemens and Bombardier projects in Germany, where the developed training materials for Asset Management and Controlling using ANCILE uPerform, :1 14 wHowrey LLP— Mc Ni:colau served as the training project manager, managing the training program development for the Legal Industry, an SAP mduUnn using the F|/CO. SD, and PS modules. w Wawa — Mr. Nicolau was the project manager for the Retail implementation. His duties included project budget and resource management, scheduling, communication, client expectations and acceptance chbode. Be served as technical lead for the areas of F|/CO' BVV' OTC, PTP. PO and the Retail Portal. He managed all aspects oftraining program development and delivery. He also delivered training hmEWand FKC0end users. * CA — Mr. Nioolauserved ootechnical lead for FUand CDareas anwell as assistant project manager. In this capacityhe assisted the PM with the daily activities of coaching, monitoring development, scheduling, and interfacing with the client, w ConAgra Foous—Mr. Nimdau developed the entire training program for the SAP Business Information Warehouse implementation thetincluded conceptual materials, work instructions, exercises and aneLnarningcourse for remote users. Hmdelivered in -class instruction to250 users ranging from beginner to expert user level. He also delivered the Super User training program, which covered SAP and B|reporting classes. w Durham County, North Carolina —Mir, Nico|mudeve|nped and delivered ESS/MSSmnd HR Portal Navigation training toover 1,GO0county end users. • EliLilly—As training developer, Mr. Nicolau created eLearning courses using LEAP for Financial Reporting, Month End Close, and Internal Reporting as part of a global 35,000 end user rollout inOctober 20O1. Metmmn#rVVoddwide As m senior SAP training consultant at K8ehamor VVoddw|de, Mc N|co|ou delivered change management methodologies, including Site Leader TM, Power User nw. and |nytrudnrC000hin0nw programs, He also delivered role -based |nfmasdructurenw Programs for Integrated Systems that included evaluating transaction needs for clients and coaching client personnel in the use of scripting methodology. SKILLS SUMMARY |mfurApp|icatons w |nfo,CRM w |nforEAM O1herNmn-|ntor m Adobe Captivate /\pp1Ucmd|onm 0 SAP Workforce Performance Builder (WPB) Training Development * ANC|UEuPerformrm Tools Methodologies & w PMUP^ect Management Standards Professional OTHER ACCOMPLISHMENTS |nfor |PS 0 Certified Project Manager Education Master ofArt, Instructional Design, University of Maryland,Baltimore Campus (expected gradumtiom,2017) Masters of Science, |mfoonoUon Technology, University of Maryland University College Masters VfScience, International Business Administration, University ofSouthern New Hampshire M.B.A..Management Control Systems and Finance, Gothenburg University im 15