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HomeMy WebLinkAboutOpening of Proposals - Utility Billing System - Advanced Utility Systems - Part 2Task Description Vendor Hours Sub- Contractor City Staff Hours Hours' Payment File — F'irstSource 40 80 Real -Time Payment Posting 40 80 40 80 Payment File — ChecicFrce/Fisery 40 80 Payqjent File — I3i ll➢'ay/1yIAItS 40 80 Payment File — PayNearMc 40 80 ACH Withdrawal — FirstSource 40 80 Customer Relationship Management — Customer Contact 0 0 Information and Service Address Outbound Customer Relationship Management — Customer 40 80 Activities/Interactions and Notes Outbound Customer Relationship Management — Customer 40 80 Activities/Interactions and Notes Inbound Customer Relationship Management — Service Order 40 80 Interface Customer Relationship Management — Aeeount 40 80 Information Elemos Waste- Management Software 120 240 County Property Records 60 120 Mailing Address Verification 0 0 ESRI 80 160 CSS 10 Portal Modification 80 160 MTR 24 - Modification 50 100 Note: City Staff hours and number of staff will fluctuate over the course of the implementation. The City will need to assign a core team (typically 4- 6 people) to the project who will participate in all core team training, discovery session, and will be the internal leads testing and will participate in end user training sessions. Subject Matter Experts (SME's) will be required at various stages, particularly during the testing phases to supplement the core team. Utility Billing System Proposal Form F - Page 50 of 81 ADVANCED it T] L I T Y S Y 5 T E M 5 (4) identify key personnel proposed to perform the work in the specified tasks and include major areas of sub -consultant work and their percent of time committed to other projects; The table below details the specific project roles and responsibilities of the Advanced implementation team. Advanced has employed this team structure at all client implementations with great success. Each key personnel member is assigned to between 1-3 projects at one time. Roles and Responsibilities Advanced Team Role Responsibilities Project Sponsor . Steer project Serve as project champion • Resolve major project issues Initial point of escalation Project Manager . Plan project approach, timetable, priorities, and resources. • Coordinate Advanced and partner resources. • Produce project implementation documentation including communication, training, risk, and change management plans etc.). . Lead all weekly, monthly and quarterly project meetings • Act as a liaison between Advanced and the City's implementation teams. • Monitor project status and cormnunicate issues and risks to the project team and steering committee for resolution. • Review partner deliverables for quality assurance purposes, with assistance from Advanced SME's Application Consultant • Work with technical consultant to lead discovery workshops and interviews . Perform business analysis and document design of the Advanced Solution through the Discovery process . Evaluate best practices and identify operational improvements. Oversee the set-up of control files & interfaces • Review the system configuration for quality assurance purposes Technical Lead • Assist the Application Consultant in the Discovery process City of South Bend, Indiana 51 ADVANCED U T I L I T Y S Y 5 T E M S 0 Set-up of control files and configuration type interfaces a Assist in system testing and overall quality assurance • Configure and assist in testing of all interfaces 0 Work directly with Core Team to resolve system issues throughout the implementation Conversion Lead . Assess the City's data conversion needs and review condition of existing data, 0 Plan data extraction and conversion approach - Map data from existing CIS solution to CIS, Infinity, " Develop data conversion routines and set up control files to reflect defined requirements. •, Rollout data conversion to the Core Team • Monitor data testing activities, identify and correct issues, and modify testing routines as required, a Oversee final data acceptance. Trainer . Provide all training agendas . Provide training documentation a Lead training sessions 0 Provide one-to-one assistance in system operation during the testing phases Specialists • Various specialist roles including Crystal Reports, Infinity. Link (5) include a project organization chart which clearly delineates communication/reporting relationships among the project staff, and Advanced Team City of South Bend, Indiana 52 ADVANCED U T I L I T Y S Y S T E M S (6) include a statement that key personnel will be on -site for go -live and available to the extent proposed for the duration of the project plus ninety days after go -live, acknowledging that no person designated as "key" to the project shall be removed or replaced without the prior written concurrence of the City. Advanced staff will work both on -site and through remote access to the City's system. Staff is on site at key points in the implementation based on a schedule approved by the client, usually for 4-5 days at a time. During those visits, Advanced staff would work closely with the staff at the City to perform activities specific to completion of milestones identified in the project schedule. Key personnel will be on -site for go -live and available to the extent proposed for the duration of the project plus ninety days after go -live. The City will be assigned a Project Manager, Application Consultant, Technical Consultant, and a Conversion Lead that will not change through the life of the project, unless the organization requests a change. Trainers are assigned based on their expertise in the areas being covered. If the organization would find it helpful, we would be happy to arrange interview sessions with personnel from Advanced so you may feel comfortable with the people being assigned to your project. City of South Bend, Indiana 53 ADVANCED UTILITY SYSTEMS 6, Related Experience and References In this section, the vendor shall use Proposal Form B - References to provide the firm's experience in performing similar work for, at a minimum, three municipal or water utility clients of similar size and number of accounts within the last five years. Any referenced project shall furnish the name, title, address and telephone number of the person(s) at the client organization who is (are) most knowledgeable about the work performed. Vendor may also supply references from other work not cited in this section as related experience. These references may be contacted for a site visit as well. Proposal Form B City of South Bend, Indiana 54 PROPOSAL FORM B YEFERCNCES Please provide at least three (3) project references of current or former clients With a similar engagement in the past S years. Provide project references in the format shown below. Individual sections of the forth may be resized to accommodate project information. Supplemental sheets may also be attached to this Proposal Form with the project narne identified on each sheet. Copy this form as necessary to provide information for each reference project. Reference Name Organization Position Joe Welch City of Fort Wayne Chief Information Officer .Address City State Zip Code 200 Fast Berry Street, Room 130 Fort Wayne IN 46802 Contact Email Telephone Number ose h. va 1cll�Fa cit offortwvtr 'Cle.or° 260-427-5561 Project Name Project Status, Start/End Dates Customer Information and Water Live, November 2103,1June 2015 Utility Billing Program Pro sect Description Fort Wayne City Utilities (FWCU) which serves over 100,000 water and sewer customers in and around its municipal limits, successfully implemented CIS Infinity. To provide more convenience and payment options to its customers, FWCU also implemented Infrmty.Link the Advance(] online customer self-service portal solution. For a u tom ated dispatch ing of service orders, FWCU is taking advantage of another Advanced solution, Infinity.Mobile. Further, to enable FWCU to extend its core CIS requirements, CIS Infinity was interfaced to many third - party industry applications. FWCU''s customer base is comprised of residential, commercial, industrial, governmental, and wholesale customers. The population of the area served by FWCU exceeds 225,000 people. FWCU is governed by a three -member Board of Public Works. Utility Billing System Pi-oposal Form B - Page 55 of 81 Reference Name Organization Position Tim Wisely Onon(lagaCounty Water Authority Project Manager Address City State_ Zip Code 200 Northern Concourse Syracuse NY 13212 Contact Email Telephone Number tjwiselX.0q,ocwa.or 315-455-7061 x3I03 Project Name Project Status, Start/End Dates Customer Information System Live, August 2012/October 2013 Replacement Project Description Onondaga County Water Authority (OCWA) completed a successful implementation of CIS Infinity. OCWA is a Public Benefit Corporation created by the New York State Legislature: that provides water to over 100,000 accounts. Its mission is to supply water to the residents and businesses in the Central New York Region for the improvement of their health, welfare and prosperity,, in a manner protective of the resource and environment. OCWA received a Platinum Award for Utility Excellence from the Association of Metropolitan Water Agencies (AMWA).This award is given to utilities that demonstrate exceptional performance in areas that include customer satisfaction, operational optimization and operational resiliency. OCWA implemented CIS Infinity as a central component of its program dedicated to exceptional performance. "We made the investment in CIS Infinity to improve efficiencies that would address both customer and system needs," notes Barry Blanchard, IT Manager for OCWA. "By utilizing the features within CIS Infinity that are now available to us such as its ease -of -use, automation tools and extensive functionality we can further enhance our customer service function." Mr. Blanchard goes on to say, "Also, as a progressive utility, OCWA requires a modern CIS system built on current technology that will grow with the Authority over the long-term. CIS Infinity delivers what we are looking for with a reliable architecture that has been proven at over 150 client sites, sophisticated configuration tools for adding new features and a seamless upgrade method." OCWA also implemented Infinity.Link the Advanced web self-service solution for bill payment, account management and set -vice requests. Utility Billing System Proposal Form B - Page 56 of 81 Reference Name Position Kristen J. Spicola, MBA, CPPB —qrg!!m�atto►►­.­ Board of Water Works of Pueblo Customer Set -vices Manager Address . . .... ......... city State_ Zip Code 319 W 4tlj St Pueblo CO 81003 Contact Email Telephone Number k,,!i,)Licola�),i,)tieblow,ite,i,.org 719-584-0319 Project Name Pr Status, Start/CA nd Dates Utility Billing System and _f_�ojcct Live, February 2016/June 2017 Implementation Services Project Description Pueblo Water implemented CIS Infinity (Customer Information & Utility Billing), Infinity.Link (Customer Self -Service), Infinity.Mobile (Paperless Service (Orders) and Infinity.B.1 (Business Intelligence) to fulfill its mission of effective and efficient coordination of utility functions across the entire Agency. A central component to effective and efficient coordination of utility functions is a best practices approach to the handling and processing of service orders/work orders. Infinity. Mobile is an award winning solution that eliminates manual, paper -based processes through automated workflow. This solution enhances communication between office staff and field service representatives thereby increasing productivity which means faster and improved service for Pueblo Water customers. Highlights of other features and functionality of the Advanced solution that Pueblo Water is taking advantage of include: detailed aging and delinquency of customer accounts, integrated cut off list and credit/verify list communication, detailed meter inventory capabilities, location and customer consumption history, on demand reporting as well as being able to review and maintain all customer information from a single screen. Seth Clayton, Director of Administrative Services for Pueblo Water notes, "During out, procurement process, Advanced was successful in separating themselves from the other vendors by being able to demonstrate that their solutions meshed with out, goal of providing outstanding set -vice to our Customers. They were also able to demonstrate a desire to grow with us into the future as out, Customers' needs change." Utility Billing System Proposal Form B - Page 57 of 81 ADVANCED UTILITY SYSTEM S 7E Responses to System Requirements Proposal Form C - Questions and Informational Items, contains a list of questions and informational items the Vendor shall provide detailed responses to. Proposal Form D - System Requirements contain a listing of the functional and technical requirements for the solution. Proposal Form D is provided as an Excel file with this RFP. Vendor must complete and return this Excel file, and must also include a printed copy of their responses as part of this section. Vendor to rename the Excel file to clearly indicate the vendor name and date prior to submitting. For each requirement indicated, vendor must select one of the following responses that best describes the proposed solution's ability to meet the stated requirement. A comment field is provided so that the vendor can provide a description about how this requirement shall be satisfied. City of South Bend, Indiana 58 ADVANCED U T I L I T Y S Y 8 T E. M S City of South Bend, Indiana 59 P, a o u v as b a m axi C�, v as ++ 5 '� (a ra 'g 'b }m bGo Go O z5 v ro p c'i o o a, m 0°y rl •� m m °i �wc' O xvyi m°fa. .. �� 3 °0 o n 3 L° x a s� ¢ cj o t� an �qq a .M ti a3 �' =4 p " 'D `s"' y v P. '�" G V 75 S3. G3 at V ;; � v N v v p � 3 � � a •� � � � �, o. m � v m of o V N a a N O Ql N N 'd cn V cyG "7 •a td w ,� . 'O ^�" Cn Cl, c) CD ',U d, Oal ' O hL b0 'V 'C '� � V �' ..O to 0 °° >1 Ua v a o P o a` �y C O — V 0 0 P i N 0 u � o o n e � 5 d U v N a S 0. 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D O O ADVANCED UTILITY SYSTEM 5 Proposal Form D City of South Band, Indiana 66 iilll� i �m�� omit um'! {�� � '�if�' I- liiii l' i' � v � III � % it tl7 q a $ o yy 3 o n„ 2 pp yn as '° a. ri = Er € ti E E n e�S � E� Tu ti E IF E l5 E g I p S 5 I G - E x m 41 It 6 E.. o Ig OF F 3 m� E M ak" E C a: Yr I E m A 9 7�9 �E 11 uumi�' 11116i�i I E E E F E E F C E E E to E a E E E E E E E E E E c n E E F E fl, .9 7, z g .4 -a j E E a E g ¢ 1 9 � m 1 xyi 3 2 _ s u u JE �... i i n m E I ,o 1 Y II I I f I I Y A^ C A A tm m L S E E 5 ffi& 5 i � IT 4 I � Al S I'wi S I I { II sG a C Ei � 2 ffi 5 I Ti t r _ r I-m � � v " 8 N i i a- I J 1 I t I �I i� t' t 1 I t f 1 i f � J J. J. a a I 'I m i y r w to 2 n N y •• ¢�.' s s rc rc wru n h,',M .n n. � vWi "�... � f% ADVANCED UTILITY SYSTEM S S. Work Plan Vendor shall provide a narrative which addresses the Scope of Work and shows an understanding of the City's needs and requirements. This section shall: (1) describe the approach to completing the tasks specified in the Scope of Work; Implementation Methodology PIease refer to section 5. Proposed Solution, question (10) on page []. Project Management During the Project Initiation & Planning phase of the implementation a kickoff meeting will be conducted on -site. During this initial project meeting the Advanced Project Manager and Implementation Specialists, on site at the City, will interview all relevant departments. Based on those interviews, a Discovery Agenda will be established. As well, the final first drafts of the Project PIan and Project Planning documents will be developed. These are the critical first steps that will drive the project. The Project Plan will be completed in Microsoft Project, be very detailed with respect to task descriptions and show resource time commitments. It will also incorporate all key milestones. This is a cornerstone in Advanced's method for monitoring the scheduling and budgeting adherence of the project. Supporting the Project Plan are subset plans that include a Change Management Plan, Communication Plan, Conversion Plan and Test Plan. These are important in providing additional details about and further defining for the client the processes involved for successful project completion, Added to the PMBOK method described above however, is the belief that every utility is unique. Therefore, our methodology ensures that we thoroughly identify and integrate your specific requirements into the implementation project based on: • your business objectives • your user experience • your success criteria We accomplish this through the Discovery process, This process involves a series of workshops whereby Advanced gathers detailed business rules and operational information from the client that provides a starting point for system configuration. Discovery workshops enable the client to determine their new, best practice business processes. The primary outcome of these discussions is the Discovery document that will serve as the central repository for all findings in the discovery process. This will also provide an initial association between the client's business practices and the required configurations. City of South Bend, Indiana 67 ADVANCED V TI L I T Y S 'Y' S T F M4 a What sets our methodology apart is that it has been. proven in several hundred implementation projects including those similar to the City and is anchored by principles backed by academic research. This methodology in turn is delivered by qualified and experienced Project Managers that have backgrounds in the utility, software, municipal government or other notable fields. Data conversion Services Advanced utilizes a three -staged conversion process that uses a combination of nnanua➢ and automated procedures to accomplish a unique set of objectives within each stage of the conversion process. It is 100 °a up to the City as to how much data they would like converted. Stage I: Pre -Conversion Activities The data clean-up activities, which are a part of the Stage I pre -conversion process, are primarily manual but can be supported by a series of automated processes which help identify inaccurate and/or missing data. 'These pre -conversion activities are essential to facilitate the automated conversion processes which follow. Stage 11. Conversion Activities The detailed Stage 11 activities would comprise a four step automated process which will be supported by some manual activities as follows: ■ Build Conversion Database from the existing system's database and the defaults (both values and algorithms), ■ Produce audit reports to validate the data (including error reports), ■ Validate and update the data contained in the existing system's database, • Migrate the existing system's database to the new database. Stage III: Post -Conversion Activity Throughout the implementation, there may be data elements on specific accounts which cannot be properly populated through the automated conversion processes. A list will be maintained of items requiring correction after the converted data has been loaded. The correction of these items will be assigned to members of both City and Advanced staffs, depending on the nature of the correction. Maintenance and Support Advanced provides one level of support which is 24 x 7 service through an emergency hotline. Normal hours of business are Monday to Friday 8:00 AM to 8:00 PM (EST). After hours telephone support is available from 8:00 p,m. EST through to 8:00 a.m. EST. A toll free number is available. A variety of support channels are available, including: phone, email, eSupport and fax. The services listed below are those that are included as part of your software support. City of South Bend, Indiana 68 ADVANCED U T I L I T Y S Y S T E M S • 800 Toll Free Telephone support • Software for Life Guaranteed Support on your existing applications for life • Scheduled assistance for installations, upgrades and other special projects (there may be charges depending on the scope of work) • Technical troubleshooting and issue resolution • E-mail support call logging and notification • eSupport access 24 x 7 with the following on-line benefits; • Log and close calls • View and update calls • Update contact information • Access published documentation • Access available downloads • Access Support knowledge base • Participate in Discussion Forums • Standard software releases and updates • Defect corrections (as warranted) • Planned enhancements • State and/or Federal mandated changes (charges may exist depending on scope) • Participation in beta program • Release notes • Customer Care Program • Quarterly Newsletter with support tips • Technical support bulletins • Communication on new products and services • On -site visits (as required) • Design review for potential enhancements or custom modifications • Ability to attend the annual customer conference (attendance fees apply) Updates and Upgrades are provided to all clients with a current Support and Maintenance Agreement to encourage our users to run the most recent version, which improves the ability of Advanced to provide support. Clients are not required to install the new software, but in general they do take advantage of the improved features, performance, and reliability that come with new software releases. City of South Bend, Indiana 69 ADVANCED U T 1 $. 1 T Y S Y 5 T E PM 9 Upgrades are major releases, including major new functionality. Major new features na.ay be "turned on" or "turned off" via control files. This ensures that clients are not forced to use functionality that is not relevant to them. (2) outline sequentially the activities that would be undertaken in completing the tasks and specify who would perforin theirt, and The following table outlines sequentially the activities that would be undertaken in completing the tasks for the impleme.itation and specifies the deliverable lead. tl g'terrt Deliverable Description Deliverable Lead Project meetings to be attended by Advanced Advanced and the City. Project core team members to 1 Weekly and Monthly discuss work, in ➢ rogre.ss, issues, risks, actions, Status Meetings & Reports near -terns plarmed activities and associated resource commitments. Status reports to document project progress. Quarterly Sponsor Meeting attended by Advanced and the City's Advanced 2 MeetingProject Manager and Project Sponsors to review ,project. status, Application and database server (production City of South Bend 3 Hardware ready for and test) are on the City's network and the Software Installation operating system and database software have been loaded,. 4 Project Kick-O, f Meeting Can -Site kick-off meeting, held with the project Advanced teann. Initial draft Project. Schedule delivered at Advanced project kickoff meeting. Project Schedule' updates performed throughout the project. T1ne s draft Project Schedule schedule is updated for refinements to tasks, and percent complete inclusive of resource updates and tinneframe updates. Both parties will commit to staffing and resources to meet a rolling .3-mornt'h window. Plan that defines how project risks will be Advanced logged, prioritized, assigned and managed to G Risk Management Plan closure using a jointly agreed resolution strategy. Risk Log will be reviewed at project status meetings. Plan that defines the Project Strategy for Advanced 7 Communication Plan communicating internally within the Project Team. tl Change Management Plan Plan that defines tine strategy for City of South Bernd communicating with employees and externally. Process that defines ]now changes to project Advanced 9 Change Control Process scope will be logged, approved, and managed as agreed to by both parties. Plan that defines the City's resources to be Advanced 10 Training Plan trained, the courses to be delivered, materials, locations, facilities and other resources. 11 Test Phan Plan that defines the City's testing approach. Advanced 12 CIS hrfill ity Server° Installation of CIS Infinity on the City's servers. Advanced Installation 13 InstallationTraining Installation training for technical personnel. Advanced City of South Bend', Indiana 70 ADVANCED U T I L IT Y MY S T L M S # Item Deliverable Description Deliverable Lead 14 Desktop Client Installation The City to install client on remaining desktops. City of South Bend Document that outlines the duration, Advanced 15 Training Courses Syllabus prerequisites and topics to be coveted during the Advanced delivered standard training courses. 16 Project Team Contact List Project listing of all Advanced and City project Advanced team members' contact information. 17 System Overview CIS Infinity system overview demonstration Advanced Advanced will provide the City with and Advanced overview of the Issues Tracking Tool, the online tool for documenting and tracking issues as 18 Issues Tracking Tool part of the overall implementation. The City's Overview and Set up users will be provided with user ids and passwords which also provide access to the Software Entity relationship diagrams and the Data Dictionary. Functional and Data Documents that outline the business and Advanced 19 Conversion Discovery conversion processes to be discussed during the Workshop Agendas functional and Data Conversion Discovery Workshops. 20 Data Requirements for The City to provide business process City of South Bend Functional Workshops documentation. Sessions that will assist Advanced in learning Advanced the City's business processes and educating the 21 Functional Discovery City about the features and limitations of the Analysis Workshop software. Advanced will lead the sessions with the City's business process experts participating. Document that captures all learning and Advanced Functional Discovery understanding gained in the Functional 22 Document Discovery Analysis Workshops, Document will serve as a template for configuring the software. The City to provide Advanced with key City of South Bend information to assist Advanced in developing 23 Legacy System Conversion the conversion programs and activities. Legacy Information CIS table layouts, ERDs (if available), screen shots, baseline accounts etc. to be provided by the City. Sessions that will assist Advanced in Advanced Data Conversion determining the best approach to converting 24 Discovery Analysis legacy data. Advanced will lead these sessions Workshop with the City's technical and conversion/legacy data experts participating. Plan that defines detailed processes and tools Advanced that will be utilized for the conversion and includes data mapping, legacy data quality assessment, data cleansing, technical design, development and testing. It will also define 25 Data Conversion Plan timing for when data cleansing will be complete as well as defining the amount of historical data that will be converted. The Plan will also identify data conversion validation parameters that define how the City of South Bend, Indiana 71 ADVANCED U T I L I T Y S Y S T E M S # Item Deliverable Description Deliverable Lead source and target data will be reviewed and validated as being correctly extracted. Jhe City to perform data cleansing activities as City of South Bend identified during the Data Conversion Data Cleansing and Initial Discovery Workshop. The City to provide an 26 Data Extract from Legacy initial extract of Legacy CIS data in the agreed CIS upon format to Advanced, Data extract from the legacy system will be repeated for each test conversion, Interface/ Modification Documents that outlines the items to be Advanced 27 Discovery Workshop discussed during the Interface/ Modification Agendas Discovery Workshop. ----------------------- Session that will aid Advanced in Advanced Interfaces/Modification understanding modification requirements and 28 Workshop the third party systems' interfacing capabilities to determine the best approach for interfacing with the identified Hurd party systems. Configuration/Specificatio BRD and Use Case Documentation for Advanced 29 rrs for interfaces/modifications. Configuration rollout Interfaces/Modifications document for interfaces. Sessions to review the reporting requirements Advanced 30 Reports Discovery of the City. Advanced will lead the sessions Workshop with the City's business process experts participating. Document that lists all reports provided by the Advanced 31 Reports Analysis City and designates those reports that are Spreadsheet standard within CIS Infinity and those that require modification. Session to review of all bill print types, notices, Advanced Bill Print Discovery receipts including a review of the bill printing 32 Workshop and bill re -printing processes. Advanced will lead the sessions with the City's experts participating. 33 Bill Print Specification Specification for bill print design Advanced Session that will assist Advanced in learning Advanced how the City will deploy Infinity. Link service hnfinity.Link Discovery orders and educating the City about the 34 Workshop features and limitations of the software. Advanced will lead the sessions with the City's business and tecluucal experts participating. Document that captures the technical City of South Bend 35 Infunity.Link Technical environment in which Infinity.Link will be Checklist deployed. The City to complete the checklist with Advanced's assistance. Document that captures all learning and Advanced 36 lnfinity.Lnnk Discovery understanding gained in the Discovery Document Workshop. Document will serve as a template for configuring Infintty.Link. Session that willassist Advanced in learning Advanced 37 Infinity.Lunk Discovery how the City will deploy the customer web Workshop portal and educating the City about the features and limitations of the software, Advanced will City of South Bend, Indiana 72 ADVANCED UTI LITY SYSTEM S a Item Deliverable Description Deliverable Lead lead the sessions with the City's business and technical experts participating. Document that captures the technical City of South Bend 38 Infinity.Link Technical environment in which Infinity.Link will be Checklist deployed. The City to complete the checklist with Advanced's assistance. Document that captures all learning and Advanced 38 Infinity.Link Discovery understanding gained in the Discovery Document Workshop. Document will serve as a template for configuring Infinity.Link. 40 Initial Data Conversion Loading of initial conversion by Advanced on Advanced Load the City's system. 41 Baseline Accounts The City, with Advanced's assistance will City of South Bend identify baseline accounts to be used for testing. Report that documents the results of the agreed Advanced 42 Data Validation Results upon conversion validation parameters for moth the source and target data. Initial System Configuration of the control forms and rates by Advanced 43 Configuration Rollout Advanced based on the Functional Discovery document. 44 Training Agendas Standard Training Agenda for each training Advanced course identified in the Training Plan. Standard Training Workbooks that will be used Advanced 45 Training Workbooks to facilitate Core Team and End User training execution for each training course identified in the Training Plan. Execution and completion of Core Team Advanced 46 Core Team Training training per the Training Plan. Training will include the Issues Tracking Tool training. 47 Custom Reports Delivery Delivery of custom reports identified in the Advanced Reports Analysis Spreadsheet. 48 Innterface Configuration, Configuration, testing, and rollout of Advanced Testing and Rollout configuration type interfaces. Coding of Modifications and Advanced Software and Interfaces Interfaces. Advanced developed interfaces will 49 Modifications: Code, be tested for quality assurance purposes by Testing and Rollout Advanced before integrating into the City's environment. The City to provide Advanced an extract of City of South Bend Legacy CIS data in the agreed upon format throughout the testing phases (Functional, 50 Legacy Data Refreshes ITCI, ITC2, UAT), as required. Six data refreshes are anticipated throughout the project, which include the data refresh prior to Go Live. Advanced will support the City where required. Loading of conversion data by Advanced on the Advanced Functional Test - Data City's system. Includes audit report that 57 Conversion Data Load & documents the results of the agreed upon Validation conversion validation parameters for both the source and target data. 52 Generic Test Scripts Generic Integration Test scripts provided by Advanced Advanced to test system functionality. City of South Bend, Indiana 73 ADVANCED U T I L I T Y S Y S T E M S, ti Item Deliverable Description Deliverable Lead The City to conduct testing as outlined In the City of South Bend Test Plan, document test results (Bass/fail) and 53 System Testing log any issues in the Issues 1'rackingTool for resolution by Advanced. Document outlining all necessary rates and rate Advanced scenario's to be tested. The City is responsible 54 Rates Testing Matrix for testing and confirming all rates and rate scenarios are accurate and reflect the billing requirements of the City. Build Releases (ITO and Installation of new builds on the City's system Advanced 55 ITC2) which include the City's modified software and interfaces, Loading of conversion data by Advanced on the Advanced Integration Test - Data City's systeni. Includes audit report that 56 Conversion Data Load & documents the results of agreed upon Validation conversion validation parameters, Loading of conversion data by Advanced on the Advanced User Acceptance Test - City's system. Includes audit report that 57 Data Conversion Data documents the results of the agreed upon Load & Validation conversion validation parameters for both the source and target data. E'nd UserTraining, Signoff Execution and completion of End -User training Advanced 58 and Attendance Report per the Training Plan. Each training session will have an Attendance Report. Document that identifies the criteria that will be Advanced adhered to enable Cutover to Production to GO/No Go Criteria proceed. It includcs metrics to evaluate project 59 management readiness, business solution Document testing readiness, business readiness, IT infrastructure readiness and reorgai eiza tion/ people readiness. Document that defines the outcomes of Advanced application readiness based on the defined Go/No Go Criteria document and Cutover Plat) defined, The result will be a decision to Go -live Go / No Go Decision or to identify issues that will need to be 60 Document approved for resolved prior to Go -Live or can be deferred to, Go Live post go -live. The decision to transition to Go Live will be approved when the items defined in the CLIt-Over and readiness asscssnient has been SUCCeSSfidlyachieved and there are no significant agreed upon issues that will impact transition to Production. Document that defines steps and Advanced responsibilities of Advanced and the City 61 Cutover Plan during transition to Production. Includes steps to achieve system balance and includes a conversion CLItOVer plan. Loading of conversion data by Advanced on the Advanced Go Live -Data Conversion City's system. Includes audit report that 62 Data Load & Validation documents the results of the agreed upon conversion validation parameters for both the ,source and target data. City of South Bend, Indiana 74 ADVANCED UTILITY SYSTEMS # Item Deliverable Description Deliverable Lead System is operating and being used. Balancing Advanced 0 Go Live of legacy and Advanced CIS has been validated and signed -off by the City. 64 Completion of Post Live Conclusion of Post live support period, which Advanced Support includes remote and/or onsite presence. Support Transition A transition meeting to transfer from the project 65 Meeting implementation phase to the support phase of Advanced the contract. (3) furnish a schedule for completing the tasks in terms of elapsed weeks from the commencement date. Advanced is proposing a 14 month plus 3 month post live implementation for the City. The following project plan for CIS Infinity includes key phases, activities and tasks. 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