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Master Agreement Terms and Conditions <br />DEFINITIONS <br />1.1 "Affiliate" means an entity that controls, is controlled by, or is under common control with a Party. <br />1.2 "Confidential Information" means ideas, know-how, trade secrets, computer programs, technical information, and other <br />confidential information which is disclosed by a disclosing Party to a receiving Party under this Agreement. The terms of <br />this Agreement shall be deemed Confidential Information by the Parties. <br />1.3 "Cutover" occurs (except as otherwise described herein or in an Addendum/Attachment/SOW) (a) for a Service when <br />the Service is first provisioned or otherwise available for Customer's use at any single Site; and/or (b) for Equipment <br />when the Equipment is delivered to the carrier for shipment, or if installation by AT&T is provided as part of the Services, <br />then upon AT&T's installation of the Equipment. <br />1.4 "Equipment" means equipment that AT&T sells or leases to Customer under this Agreement. <br />1.5 "Software" means computer programs and related object code licensed by AT&T to Customer, including any software <br />licensed with or separately from Equipment. <br />1.6 "Normal Business Hours" means Monday through Friday, 8:00 a.m. to 5:00 p.m. (local time), excluding AT&T <br />recognized holidays. <br />1.7 "Order" means any purchase order for Equipment or Services that references this Agreement (or an Addendum). <br />1.8 "Service(s)" means any or all services provided by AT&T, as further described in this Agreement or an Addendum. <br />1.9 "Site(s)" means Customer locations where AT&T is to perform Services. <br />2. SERVICE-SPECIFIC TERMS AND CONDITIONS <br />2.1 Limitation on Service; Applicability of Tariffs. Service is offered subject to the availability and operational limitations of <br />the necessary systems, facilities, and equipment. Except as otherwise specifed in an Addendum, regulated Services <br />(e.g., local or long distance telephone service) are subject to applicable tariffs and/or guidebooks (generally available at <br />www.sbc.com or from an AT&T sales representative). Customer and any Customer end-user use of Service shall at all <br />times comply with applicable laws, regulations and any AT&T written or electronic instructions for use. <br />2.2 Payment and Billing. Customer will pay AT&T (i) the monthly fees and nonrecurring charges set forth in the applicable <br />Addendum (or, in the case of regulated services, at the charges set forth in the applicable tariff and/or guidebook), and <br />(ii) applicable taxes, surcharges, and recovery fees (including universal service fees), and customs and duties. Except <br />as otherwise provided in the applicable Addendum, (i) billing commences on Cutover; (ii) payment is due within 30 days <br />after the date of invoice; and (iii) payment is subject to AT&T's credit requirements and AT&T may require a security <br />deposit to ensure prompt payment. Customer will advise AT&T of any billing dispute within 30 days after receipt of <br />invoice or the invoice shall be deemed correct. In addition to recovering attorneys' fees and costs of collection, AT&T <br />may assess a late payment fee equal to (i) the lesser of 1.5% per month or the maximum amount allowed by law for <br />Equipment or non-regulated Services, and (ii) as prescribed by the applicable tariff or guidebook for regulated Services. <br />If Customer pays electronically, Customer agrees to pay using Automated Clearing House (ACH) which shall include <br />remittance information. <br />3. GENERAL TERMS AND CONDITIONS <br />3.1 Term and Termination. This Agreement will start on the Effective Date and remain in effect until terminated by either <br />Party as provided herein (the "Term"). Each Addendum is coterminous with this Agreement, unless the Addendum <br />specifies a different term. Upon expiration of the term specified, each Addendum shall remain in effect on a month-to- <br />month basis at AT&T's then current monthly pricing. Customer, and AT&T (in the case of Services that are no longer <br />under a term commitment), may terminate this Agreement or an Addendum without cause and for convenience upon 30 <br />days' prior written notice. If Customer terminates an Addendum with a specified term or term commitment, Customer <br />shall pay the termination liability (i) specified in the Addendum; or (ii) if no termination liability is specified, an amount <br />equal to (a) 50% of the remaining monthly recurring charges due under the Addendum; and (b) any charges imposed on <br />AT&T by any third party as a result of Customer's early termination. Customer may cancel an Order for Equipment prior <br />to Cutover, subject to payment of any non-recoverable restocking fees or costs incurred by AT&T. Customer may not <br />cancel an Order for Equipment after Cutover. <br />3.2 Termination for Breach. This Agreement (or applicable Addendum) may be terminated immediately by either Party or <br />AT&T may suspend performance hereunder or thereunder, upon written notice to the other Party if the other Party (i) is <br />in material breach (including but not limited to failure to make timely undisputed payments) and such failure or breach is <br />not remedied within 30 days after the terminating Party provides written notice to the breaching Party specifically <br />describing such breach; (ii) ceases to carry on business as a going concern, becomes the object of voluntary or <br />involuntary bankruptcy or liquidation, or a receiver is appointed with respect to a substantial part of its assets; (iii) <br />CONFIDENTIAL INFORMATION <br />This Agreement is for use by authorized employees of the parties hereto only and is not for general distribution <br />within or outside their companies. <br />Master_Agreement_S Page 2 of 5 Iv9099 11/16/07 <br />