09-14-15 Agenda, Packet & Committee Meeting Notice

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Substitute Bill No. ORDINANCE NO. AN ORDINANCE OF THE COMMON COUNCIL OF THE CITY OF SOUTH BEND, INDIANA, ESTABLISHING A NEW 311 CALL CENTER FUND #279 STATEMENT OF PURPOSE AND INTENT The City of South Bend 311 Call Center is a recent, successful service, commenced in 2012. With one easy phone number (311), citizens can ask questions or report non-criminal concerns about any matter within the City of South Bend, and the concern is addressed. The City's 311 Call Center is a separate City Department, presently having 6.5 full time, budgeted employees. The accounting for costs and services of the 311 Call Center's has been done within General Fund #101, Account No. 101-0104. User fees are assessed to the various City Departments in relation to the number of calls required to handle citizen issues of each Department. It is in the interest of government transparency and fiscal efficiency to create a separate fund to handle the costs and expenses of the City's 311 Call Center. This ordinance establishes a new and separate Fund#279 for that purpose. NOW, THEREFORE, BE IT ORDAINED BY THE COMMON COUNCIL OF THE CITY OF SOUTH BEND, INDIANA as follows: SECTION I. A new Fund #279 to be known as the "311 Call Center Fund" is hereby established for the purpose of receiving user fees from various City Departments and appropriating those funds for expenses of the City's 311 Call Center. SECTION II. Chapter 2, Article 14 is hereby amended to add a new Section 2-170.16 which shall read in its entirety as follows: Sec. 2-170.16. 311 Call Center Fund. Effective January I, 2016, the 311 Call Center Fund (No. 279) is established to receive pro rata fees from various City Departments to be used to defray the expenses of the City of South Bend 311 Call Center.