131030 Sewer Insurance Policy - Laserfiche WebLink

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ii. Excavation Contractor: those contractors who are able to perform repair of a Private Sewer through open cut excavation iii. Special Contractor: those contractors that are able to provide services that are beyond the requirements of typical repair by excavation(i.e. able to perform excavation at depths greater than eight feet, able to dewater, etc) e. "Sewer Insurance Administrator" shall mean the City's Manager responsible for the administration, implementation and operation of the Sewer Insurance Program. f "Repair" shall mean any work performed by the City or its designated Contractor to render a Private Sewer to full operational capacity. All work to inspect the Private Sewer shall be inclusive in the repair work as defined herein. g. "Homeowner" shall mean the person or persons who is/are the title holder of the recorded property deed for the property services by the Private Sewer in question including the beneficial owner under a written, recorded land contract. 2. Program Procedures: City staff and contractors operating under the Sewer Insurance Program are required to adhere to the following procedures. Failure by a contractor to adhere to these procedures shall result in removal from the Registry. a. A homeowner shall notify the Sewer Department through the City 311 system that their Private Sewer is not functioning correctly. The homeowner shall demonstrate proof that they have attempted to have their Private Sewer repaired by a professional sewer cleaner within 90 days of their 311 call. If the homeowner chooses to clean their Private Sewer with his/her own equipment or rental equipment, this does not qualify as a cleaning that would allow the homeowner to file a claim for sewer insurance. b. Once 311 receives the notification of a sewer backup, the Sewer Department shall inspect the sewer main to determine if the sewer backup was caused by a blockage or other issue with the Public Sewer. c. If the Sewer Department determines that the sewer backup is due to a Private Sewer malfunction, and not the Public Sector, the case shall be referred to the Sewer Insurance Administrator. d. The Sewer Insurance Administrator shall open a Sewer Insurance case for the sewer backup location. The Sewer Insurance Administrator shall contact the City Water Works for a determination if the homeowner meeting the following conditions: i. If the homeowner reporting the sewer backup is in fact the owner of the property in question. ii. If the homeowner is current on their Sewer Insurance payments. If the homeowner meets the above conditions, the Sewer Insurance Administrator shall then engage the homeowner under the Sewer Insurance Program, and provide the homeowner with the Right of Entry and Release (Exhibit A), a blank Payment Agreement(Exhibit B), and the Sewer Insurance Information Sheet(Exhibit C). Homeowners who are not considered"current" by Water Works need to work through the 311 system to address their Water Works account issues prior to receiving service through the Sewer Insurance Program. 2