131030 Sewer Insurance Policy - Laserfiche WebLink

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Exhibit C PROPERTY OWNER FACT SHEET CITY OF SOUTH BEND SEWER INSURANCE PROGRAM What is the Sewer Insurance Program? The Sewer Insurance Program (the Program) assists South Bend homeowners in the repair of their sewer connection lines from the outside of their building to the City main line usually located under the adjacent street. The repairs covered by the Program are those which do not resultfrom failure to perform regular maintenance and line cleaning. After a sewer line is repaired under the Program, the owner is responsible for removal or replacement of any trees, shrubbery,plants,lawns, sprinkler systems, or other landscaping features, andfor replacing hard surface improvements such as asphalt, concrete, or brick driveways,patios, sprinkler systems,gas grills, utility lines,foundations, and any other surface or subsurface improvements found on public or private property. Who qualifies for the Program? Ifyou are a residential water utility customer living in a dwelling with no more than two units or a commercial water utility customer,paying for sewer and water service within the City of South Bend, you may have the option offiling a sewer insurance claim with the City of South Bend. I had a sewer back-up into my home, what do I do? Call 311. They will ensure that the Sewer Department inspects the sewer system to determine the cause of the back-up. If the back-up is due to a plugged connection to your home,you as the homeowner are responsible for calling a private sewer cleaner to clean your sewer connection. Cleaning it yourself with rented equipment without success will not qualify you to apply for the Program. I had a plumber come out and work on my line, but I'm still having problems, now what? Call 311. They will dispatch someone from the Sewer Insurance Program during normal business hours to start the process of work on your sewer connection under the Sewer Insurance Program. The City employee who contacts you will also provide you with the forms required by the Program. Is there a Cost and What Must I do? Sewer line repairs often cost several thousand dollars. Under the Program, the homeowner is responsible only for payment of the $500 insurance deductible. Before a Program qualified contractor will repair your sewer connection,you must complete forms and pay the $500.00 deductible or at least $100.00. You can arrange to pay the balance in 12 equal installments as part ofyour water bill by signing a payment agreement. You must also sign a separate form authorizing the City to enter your property to make repairs.Return the signed forms along with your deductible payment to: South Bend Water Works 125 West Colfax Avenue P.O. Box 1714 South Bend, Indiana 46634 The Water Works also can notarize your payment agreement iyou return it to them in person. 11