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Remediation Agreement <br />--> Creating and sustaining a secure, crime - resistant and code violation free property is NOT a one -step <br />process. <br />—)- Occurrences of crime and code violations presents the owner of the property with opportunities to <br />implement positive programs & policies <br />--* Establish good and sustainable relationships with residents focusing on effective property management. <br />Consider: <br />• Orientation program for new residents to explain rules & regulations, rights & responsibilities <br />• Including links and contact phone numbers to social services <br />• Using bulletin boards which are regularly updated <br />• Provide resident handbooks containing key information in plain English/Spanish <br />• Sending newsletters to residents by email, posting on bulletin boards <br />• Plan social events for residents to get to know each other and get to know staff including security <br />patrolling the premises – from specific dates for yard sales, to pot -luck dinners, to creating community <br />gardens, to game nights, to clean -up dates of common areas followed by ice cream social, to starting <br />reading/hobby groups <br />• Hold quarterly meetings so that residents may bring ideas /concerns to property management's attention <br />• Implement leadership training for property management <br />• Creating partnerships with other apartment complexes, faith -based organizations, out -reach programs to <br />host AAA, etc <br />--* Implement the "OSCAR" process: <br />• O Observe – identify the problem <br />• S Scrutinize – analyze the problem <br />• C Collaborate – find those who want to be problem - solvers <br />• A Act – develop strategies <br />• R Review – what worked, what didn't, how can you measure progress <br />