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RENEWALBYANDERSEN.COM
<br />What Is Not Covered by This Limited Warranty
<br />Specific Additional Exclusions
<br />In addition to any other limitations or exclusions in this Limited Warranty, Renewal by Andersen
<br />shall have no obligation for product failure, damage, or costs due to or related
<br />to the following:
<br />• Product modifications or glass shading devices (e.g., glass tinting, security systems,
<br />painting or staining, insulated coverings, etc.)
<br />• Failure due to the application of non Renewal by Andersen hardware (e.g., locksets,
<br />trim sets, hinges, panic hardware, closers, etc.)
<br />• Water infiltration other than as a result of a defect in manufacturing, materials,
<br />or workmanship
<br />• Failure as a result of settling or structural failure of the structure in which the products
<br />are installed
<br />• Condensation
<br />• Improper maintenance, such as use of brick wash, razor blades, sealants, sanding,
<br />or improper washing
<br />• Failure to properly seal and maintain the exposed wood portions and veneer of a product
<br />in accordance with Renewal by Andersen painting or staining guidelines
<br />• Obtaining safe and reasonable access to the product for service
<br />• Fading of furniture, flooring, window coverings, or other surrounding materials
<br />• Chemicals or airborne pollutants, such as salt or acid rain
<br />• Accidents
<br />• Acts of God
<br />• Normal wear and tear
<br />Additional Items Excluded from This Limited Warranty:
<br />• Products not manufactured by Renewal by Andersen
<br />• Products not purchased through Renewal by Andersen and installed by an authorized
<br />Renewal by Andersen installer
<br />• Installation services other than by authorized Renewal by Andersen installers
<br />• Removal of Renewal by Andersen Acclaim replacement windows from the structure in which
<br />it was originally installed by anyone other than an authorized Renewal by Andersen installer
<br />• Labor, service, and materials to paint or stain any repaired or replaced product, component,
<br />trim, finish, or other materials applied to or adjacent to products or other carpentry work
<br />that may be required
<br />• The performance of the low-maintenance exterior glass coating on products with High-
<br />Performance Low-E4® glass (performance will vary depending on environmental conditions)
<br />• Slight glass curvature, minor scratches, or other imperfections in the glass that do not
<br />impair structural integrity or significantly obscure normal vision
<br />• Rattling of grille bars within an air space
<br />• Insects passing through or around the insect screen
<br />• Tarnish or corrosion to hardware finishes
<br />• Special glazings – contact us concerning the limited warranty on special glazings
<br />• Broken glass
<br />• Art glass and decorative insulated art glass, impact-resistant glass
<br />• Fading of furniture, flooring, window coverings, or other surrounding materials
<br />• Other product series: Some products, product options, and accessories have their own
<br />limited warranties and are not covered by this Limited Warranty. For information on
<br />warranty coverage, please refer to the specific limited warranties for these products
<br />available at andersenwindows.com
<br />Warranty Claim Procedure
<br />To make a claim under this Limited Warranty, contact the nearest Renewal by
<br />Andersen location, our Warranty Service Line at 800-441-1109, or visit our website at
<br />renewalbyandersen.com. We will contact you to investigate your claim within approximately
<br />two weeks after notification and arrange for appropriate action. Warranty services may be
<br />provided by Renewal by Andersen and/or an authorized Renewal by Andersen service provider.
<br />You can help us serve you faster by providing the following important information:
<br />• The serial number of the affected product (located on a label af fixed to the top
<br />or side of the window frame)
<br />• Description of the product concerns
<br />• Documentation of the purchase date, if available
<br />• Your name, address (with zip code) where product is installed, and telephone numbers
<br />Dispute Resolution Process
<br />General
<br />If you are dissatisfied with the remedy provided to you under the Limited Warranty set forth
<br />above or have any other claim against Renewal by Andersen related to your Renewal by
<br />Andersen® products, you and Renewal by Andersen agree to resolve the claim using the
<br />following process (“Dispute Resolution Process”). This Dispute Resolution Process will
<br />apply to claims of any nature relating to your Renewal by Andersen product (“Dispute(s)”).
<br />Disputes include, but are not limited to: claims for breach of contract or breach of warranty;
<br />claims for violation of state or federal laws or regulations; claims based in tort, negligence,
<br />or product liability; claims based in fraud or fraud in the inducement, marketing, or advertising
<br />claims; and claims related to the enforceability or effect of any term of the Limited Warranty
<br />or the Dispute Resolution Process, including, but not limited to, the waivers of class action
<br />and jury trials.
<br />Notice Required
<br />To assert a Dispute, you must first provide Renewal by Andersen with written notice.
<br />A Notice of Dispute form is available for your use on Renewal by Andersen’s website
<br />at www.renewalbyandersen.com/noticeofdispute.
<br />Renewal by Andersen Response
<br />Renewal by Andersen will have 60 days from receipt of your Notice of Dispute to respond to
<br />you in writing. In that response or at any later time, Andersen may make one or more written
<br />offers to you to resolve your Dispute.
<br />No Class-Action or Jury Trials
<br />YOU AGREE THAT YOU MAY ASSERT DISPUTES AGAINST RENEWAL BY ANDERSEN
<br />ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN
<br />ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. AS PART OF THIS DISPUTE
<br />RESOLUTION PROCESS, YOU AND ANDERSEN ALSO AGREE TO WAIVE ANY RIGHT
<br />TO A JURY AND AGREE TO HAVE ALL DISPUTES HEARD AND DECIDED SOLELY BY
<br />THE FEDERAL OR STATE COURT JUDGE.
<br />Opt-Out Procedure
<br />You may opt out of this Dispute Resolution Process by completing and submitting
<br />a written Opt-Out Notice. The Opt-Out Notice is located on Renewal by Andersen’s website
<br />at www.renewalbyandersen.com/optout. Whether or not you opt out of the Dispute Resolution
<br />Process, all terms of the Limited Warranty set forth above remain in force and effect.
<br />Applicable Law and Severability
<br />This Dispute Resolution Process, including, but not limited to, issues related to its
<br />enforceability and effect, will be governed by the laws of the State of Minnesota without
<br />regard to conflict of law principles. If any term of this Dispute Resolution Process is found
<br />to be invalid or unenforceable in any particular jurisdiction, that term will not apply to
<br />that issue in that jurisdiction. Instead, that term will be severed with the remaining terms
<br />continuing in full force and effect.
<br />Questions
<br />If you have questions about the Dispute Resolution Process or Opt-Out Procedure,
<br />contact us at 1-800-441-1109.
<br />“ Renewal by Andersen” and other marks where denoted are marks of Andersen Corporation.
<br />© 2024 Andersen Corporation. All rights reserved. Revised February 29, 2024. RBA13752
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