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City of South Bend, Indiana <br />2013 General Fund Budget Departmental Summary <br />Department Name lCormermikabone Center Fund Number 101 -0802 <br />2012 Accomplishments utcames 4 -10 required) <br />- Communications Center Opgade to 800 MM1z <br />- Conversion to 800 MM1z State -wide Rene System <br />City Strategy <br />2013 Department Goals 8 Objectives/Linkage to City Strategies 4 -10 required) Number <br />- mcaase retention ate of new employeas <br />5 <br />- Incmase videos rn,llance capabilities (communication center) <br />fi <br />- Incmase manpower (addition of 4 d ispalr ors) <br />fi <br />- Continue Consolidation of Communication Confers <br />5 <br />2013 Signified at Chan es /Cballen es /O ortunKies wKb a focus a n solutions <br />- Increase new dispatrber retention ate (incaaced job satisfaction, decrease overtime) <br />- Increased video surveillance capabilities (refunding on funding and additional dispatrhers) <br />- Consolidation Communication Confers <br />Key Performance Indicators 36 uiretl <br />2011 2012 <br />Actual Estimated 2013 <br />Measure Type T. ,.t ifavailabis ifavailable Pro action <br />Retention of New Personnel Efficiency 50% 59 <br />Monitor Surveillance Camea Output 100 0 0 <br />Police Dis,lrb Output 92,808 90,000 92,000 <br />Fire MS Dispah:hes Output 15,458 15,000 15,500 <br />Types: output, efficiency, effectiveness, quality, outcome, technology <br />Page 52 <br />Form 1 <br />