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City of South Bend, Indiana <br />2013 Budget Departmental Summary <br />Name Centur Center Fund Number bl0 <br />with independent than on rebranding strategies <br />late direct event income up 13% over prior year <br />late net bas down 12% over prior year <br />of $1,344,057 from the Century Center Operating Furl 670 In a separate Century Center Capital Fund 671 for greater transparency. <br />Center launched a revamped, modem, sleek webs@, in July, 2012. Contact the webs@, at www.centarycentecorg. <br />CKy Strategy <br />ad focus on yield management assessment opportunities <br />e clienVcustomer relations through streamlined communication objectives <br />se year over yea r net operating loss <br />partae ship opportrndes for seH promoted events <br />revenue generating opportunities with the addition of a Salesr(Maiketing Manager <br />rtsurpsporkrrhip partnership with Front Row Marketing <br />ey on short tern Crooking cycle <br />Key Performance Indicators Mrequired) <br />2011 <br />2012 <br />Actual <br />Estimated <br />2013 <br />Measure <br />Type <br />Target <br />ifavmlable <br />ifavailable <br />Pm action <br />Service In Real Ratio <br />Efthca ray <br />40% <br />23% <br />27% <br />27% <br />Gnus Revenue per Square Fact <br />Effectiveness <br />Inc. over prior yr <br />$19.55 <br />$11.14 <br />$12.26 <br />Utility Expense per Square Fact <br />Efthcarey <br />Less than $2.15 <br />$1.19 <br />$1.22 <br />$1.18 <br />Net Income In Operating Revenue <br />Effectiveness <br />50% <br />42% <br />43% <br />45% <br />Customer Service Results <br />Quality <br />5.0 <br />4.62 <br />4.69 <br />4.73 <br />Types. output, efficiency, effectiveness, quality, outcome, <br />technology <br />Page 295 <br />Form 1 <br />