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• Digitizing/automating more city programs and processes <br /> • Low risk, high reward generative Al projects: City Translation, Internal <br /> 2024 I&T Bot <br /> Projected • Improving resident digital engagement: meeting + minute access for <br /> Activities boards and commissions; SMS communication, web <br /> • One Stop Shop customer experience creation (digital and in-person) <br /> ahead of new City Hall, including streamlined/centralized payments and <br /> case management model <br /> Theme: • Continued grant writing and partnership building: Public Health, <br /> Sustainability, Digital Equity/Broadband, Cybersecurity, Smart City <br /> Infrastructure <br /> Customer Service • Sense South Bend, South Bend Open WiFi Phase II <br /> Excellence • Improved physical security at Water Works and Fire (door access, <br /> cameras, etc.) <br /> • Software implementations: UKG, Neighborhood Services/Permitting <br /> Software, AMS <br /> • Driving integration into the Real Time Crime Center across businesses <br /> and community partners <br /> • Citywide MFA <br /> • Data-driven services: sidewalk/streets assessments, city survey <br /> • Improved system/product documentation and maintenance: incident <br /> 411 City of South Bend response planning, business continuity planning, software maintenance <br /> Innovation&Technology charters Filed in Clerk's Office <br /> Bianca Tiracio <br /> City Clerk, South Bend, IN <br />