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I tied.i in Clef\ .J d.d l.ii�v <br /> • <br /> Bianca Tirado <br /> City Clerk, South Bend, IN <br /> 2024 and Beyond: I&T Divisions <br /> Division Description <br /> Customer Service & Success 311, Case Management, One Stop Shop City Hall Experience <br /> Digital Custom integrations, web apps, UX, Low code platforms & solution <br /> design/development, digital communications support, website maintenance and training <br /> Data & Performance Performance management, data analytics and transparency, data warehouse. business <br /> process improvement, GIS <br /> Civic Innovation Digital equity, smart cities/urban sensing, university partnerships, special projects, <br /> Commuters Trust + transportation programs/pilots <br /> Infrastructure Network maintenance/security, South Bend Open WiFi, cameras, physical and virtual <br /> environments <br /> Enterprise Services & Software Helpdesk, hardware/rights/software management and distribution,technology <br /> procurement, software maintenance <br /> Project Management Priority IT Project Management, SB Academy(aka training) Coordination, Department <br /> Portfolio Maintenance <br /> New Functions for that Division are highlighted. <br /> City of South Bend <br /> Innovation & Technology <br />