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t-ued in Clerk's <br /> Bianca Tiracdo <br /> Sown <br /> Re - org Priority: Centralized, Future Forward <br /> Customer Service Team <br /> The frontline Customer Service team is (1) not as centralized as it <br /> could be for resident ease and (2) not yet evolving with the changing <br /> nature of that work <br /> Solution: Centralized Customer Service Team, absorbing 6 Water <br /> Works Customer Service Staff, with a 2024-2025 plan to (1) train <br /> workers to staff the future City Hall One Stop Shop (2) take payments <br /> across city teams (3) deploy a new Case Management model <br /> In the long term, staff will also have training opportunities for more <br /> future proof roles in Digital Communications, Product <br /> Management/Software Maintenance, and IT Project Management. <br /> City of South Bend <br /> Innovation & Technology <br />