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Core IT Support, Security, Policy <br /> • As centralized IT, we strive to support and secure our City users: <br /> • 2 completed Cybersecurity Assessments and new partnerships with Indiana IOT <br /> • Digital Defense Security Posture GPA improved from 3.35 (B+) to 3.4 (A-) <br /> • Phishing fail rates improved from >50% of staff to, most recently, just 6% <br /> • 4000+ Helpdesk tickets collected and addressed in 2023 <br /> • 1600+ supported devices at the City - most ever <br /> • New generative Al internal guidelines for staff - one of the first cities of our size to <br /> generate guidelines! <br /> • Annual data inventory <br /> • Annual hardware refresh <br /> City of South Bend <br /> Innovation & Technology <br /> Filed in Clerk's Office <br /> Bianca Tirlri) <br /> City Clerk, South Bend, IN <br />