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Customer Service & Engagement <br /> • We listen to and engage with residents to drive service improvements and <br /> design City projects: <br /> • 1,100+ resident engagements for Build the Budget 2024 <br /> • >4.5/5 average customer service rating for 311 Customer <br /> Service calls <br /> • In 2023, 50+ open training and tech events held at the South <br /> Bend Technology Resource Center (TRC) in partnership with <br /> dozens of community organizations <br /> ® We drove progress on One Stop Shop program development <br /> ahead of new City Hall, including a re-org with Utility <br /> Customer Service <br /> City of South Bend <br /> Innovation & Technology filed in Clerk's <br /> Office <br /> Bianca Tir- <br /> City Clerk, South Bend, IN <br />