Resolution No 24-2023 - Approving Settlement at 1445 E. Washington St.

Home Browse Search

April 7, 2023 Re: needed adjustment Michael Morin 1445 East Washington Street In a recent audit of Mr. Morin’s account for services at 1445 East Washington Street, South Bend Municipal Utilities found an error in the billing calculations of one of his meters. The Irrigation meter, #34632122, was calculating incorrectly at a higher rate because of a decimal placement error. We reviewed all the billing for this meter all the way back to the start of this account and have attached the calculations that we believe are needed to fix/adjust the account. With rate changes that have occurred both increases and decreases, throughout the years, we have taken all of those rates into consideration into our calculations. Also, because this occurred back to when we do not have records of the usage, we had to take an average of the meter usage from the years we did have to calculation some of the yearly adjustments. We feel this adjustment is entitled to our customer to make things correct and return his billing to normal billing status. The South Bend Municipal Utilities Rules and Regulations, revised June 2019 states that we can go back two years for an adjustment. Since the adjustment dates back further we are asking for the approval from the Board of Public Works. Mr. Morin inquired initially about his account, and then again in 2008. There were repairs made but because of the way his meter was entered into the billing system, it billed for 9 times the amount of units used.