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I&T Divisions <br />Division Description <br />311 Call Center frontlines of service delivery <br />Applications Software implementation, custom applications, GIS <br />Business Analytics Analytics, open data, performance management (SB STAT), process improvement, digital <br />services, tech training (SB Academy), civic user testing (SB UX) <br />Civic Innovation Strategic partnerships, grants, regional projects, “beta city” work <br />Infrastructure Resources and services required for the existence, operation and management of an <br />enterprise IT environment including software, physical devices, cloud based systems, virtual <br />environment, storage, backup, wireless, cameras, security, data center and Choice Light. <br />Services Hardware distribution and management, enterprise software and rights management, end- <br />user support, vendor management, technology procurement, reporting <br />*Commuters Trust Mobility innovation and piloting (Bloomberg Mayors Challenge)