Opening of Bids - 6000 More or Less, Universal Nestable Refuse and Yard Waste Containers - Best Equipment Co., Inc.

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Toter's Quality Process has made Toter products the premier choices for municipal solid waste and recycling departments and service providers, the American public who buys Toter Carts at Lowes, The Home Depot, Walmart, and many other leading retailers, plus industrial commercial and institutional housekeeping, and maintenance managers. Toter's subcontractors also adhere to quality and safety processes as required by the local, state/province, and federal (USA/Canada) levels. CUSTOMER SATISFACTION Toter prides itself on superior customer service and has significant experience servicing both large and small municipal and privately -owned accounts, multi -location organizations like The Home Depot, Lowes, Walmart, True Value, Ace, Do -It Best, Amazon, Wayfair, Meijer, and other retail entities. Our extensive customer base demands rigorous, just -in -time delivery performance and responsive customer service. We believe, simply stated, that our commitment to preventing issues is the key to satisfied customers. We want all customers to have a great experience with our products — from their first contact with us all the way through product delivery. As such, we have adopted the following customer service credo: Commitment - ✓ We will treat all customers with respect (regardless of size) ✓ We will follow up with you upon receipt of your order to ensure satisfaction ✓ We will resolve any issues quickly Support: ✓ We will provide a dedicated Customer Service Satisfaction (CSS) specialist for each participating member ✓ We will respond quickly on quotes (same -day response in most cases) ✓ We will provide an order confirmation (within 24-48 hours) ✓ We will call you with shipping & delivery information and provide early notification should there be any issues with your order The City will be assigned a dedicated Customer Satisfaction Specialist (CSS). All CSSs are cross trained on this contract and they will be available for back-up and high -volume situations. The CSS team is managed by Toter's Customer Service Supervisor, on -site with CSSs at Toter headquarters and available to help in any situation. CSSs handle customer needs prior to, during, and after orders are placed with our company. Routine services include assisting with customer choices, quoting, entering orders, obtaining customer approvals on custom markings and features, constant order tracking with production and traffic departments, handling intricate detail on large and small orders/projects and situations such as drop shipments and timing of shipments, and problem solving when order issues arise and when technical feedback is obtained. In the field are Toter's Regional Sales Managers, industry experts ready to assist with municipal contract issues, unique product applications, and all other field service issues. They may also be responsible for reporting contract updates, as well as forecasting large projects, coordinating non -core