01-28-13 Agenda & Packet - Laserfiche WebLink

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CITY OF SOUTH BEND,INDIANA GRIEVANCE PROCEDURE UNDER THE AMERICANS WITH DISABILITIES ACT(ADA) The City of South Bend, Indiana, in accordance with the Americans with Disabilities Act ("ADA") has adopted this Grievance Procedure to insure prompt and equitable resolution of complaints alleging discrimination based on disability in the provision of programs, services, benefits, or activities provided by the City of South Bend. Employment related claims of disability discrimination are governed by the City's Personnel Policies. The steps in the city of South Bend's Grievance Procedure are as follows: 1. File written Complaint using South Bend's form (attached) no later than 60 calendar days after the date of the violation. Information must include: • Name, address, phone number, e-mail (if applicable) of person filing the grievance. • Name, address, phone number, e-mail (if applicable) of person alleging grievance on behalf of someone else. • Date and approximate time violation occurred. • Narrative description of the violation • Remedy or desired City corrective action The complaint should be submitted to: ADA Coordinator, South Bend Legal Department 227 W. Jefferson Blvd., Ste 1400 South Bend, IN 466014 Alternative means of Cling Complaints such as personal interviews or a tape recording of the Complaint will be made available for persons with disabilities upon request. 2. South Bend's ADA Coordinator will acknowledge Complaint with 21 days from date of filing. The ADA Coordinator may meet with Complainant to discuss the Complaint and explore informal resolution to problem. 3. If informal resolution is not reached, then within 30 days after initial response under Step 2, the ADA Coordinator or Designee will respond in writing, and where appropriate, in a format accessible to the Complainant such as large print, or audio tape. The response will explain City's position and offer options for resolution of the Complaint.