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Master License Agreement Page 13 of 16 <br />D.Support services do not include any of the following: (1) custom programming services; (2) on -site <br />support, (3) training; (4) out-of-pocket and reasonable expenses if and to the extent these expenses <br />relate to on-site support. <br />E.BlueConduit will make recommendations to Licensee on possible methods to improve Licensee <br />knowledge such as training, tutorials, etc., that may or may not require additional cost for Licensee.