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2013 AMERICANS WITH DISABILITIES ACT TRANSITION PLAN: <br /> PEDESTRIAN FACILITIES IN THE PUBLIC RIGHT-OF-WAY <br /> Priority Rank <br /> In order to determine the overall priority of an intersection, or Priority Rank, the <br /> City uses the following matrix to match the location priority to the Access Grade. <br /> Location Priori <br /> 1 2 3 <br /> Access Locations serving Locations serving Locations serving <br /> Government Commercial& <br /> Grade Other Areas <br /> Facilities Em'to ent Centers <br /> D �. ;. z 2D 3D <br /> C 1C 2C- E, <br /> B ItE ..us„s b is iri g ;;.`r 'T a r igU <br /> Priority Rank Levels <br /> h <br /> zi *. Medium <br /> The City determines the priority of improvements by identifying which of the <br /> groupings are high,medium,or low priorities. A listing of priority intersections and <br /> a map,2 that shows which intersections are high, medium, and low priorities for <br /> barrier removal,are in Attachment B. <br /> Intersections with no existing sidewalks were not provided a priority ranking,since <br /> they are not currently a part of South Bend's pedestrian network. Should sidewalks <br /> be added to these areas, it would be a priority to ensure that they meet ADA <br /> accessibility standards. <br /> PUBLIC COMPLAINT PROCESS <br /> The public complaint process is an integral part of the Transition Plan. Public complaints or <br /> requests may often drive the prioritization of improvements. To file a complaint or a <br /> request regarding accessibility of a sidewalk or curb ramp,the ADA Grievance form should <br /> be completed. The form is attached to this Plan (Attachment D) and is available at the City <br /> of South Bend's website, southbendin.gov/ada, under Legal Department Services. <br /> Alternatively, a person with an ADA concern may contact the ADA Coordinator in writing <br /> and describe the issue in detail, including the location. An ADA grievance must be filed <br /> within 60 days of the date the violation occurred. <br /> The ADA Coordinator will route this information to the appropriate City department for <br /> inspection and possible action. That department will then respond to the ADA Coordinator <br /> with its findings,and the ADA Coordinator will record the formal response and reply to the <br /> complainant/requestor. South Bend's grievance process is designed to resolve all <br /> 2 The map is constantly updated and may be currently out-of-date from this plan. An updated map <br /> may be made available for public review by advanced written request to the ADA Coordinator. <br /> City of South Bend I Methods to Removing Barriers-Policies&Priorities 4 <br />