07-22-02 Community & Economic Development and Residential Neighborhoods Committee

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• Nita Commitat import: .Joint Thing of tijt Qtommunitt anti (economic D IA u Zopment tonunittoz anti Mir esi4entiaj Itizigbborbootio tonunittia The July 22, 2002 joint committee meeting of the Community and Economic Development Committee and the Residential Neighborhoods Committee was called to order at 3:30 p.m. by Community and Economic Development Chairperson, Council Member Karl King in the Council Informal Meeting Room. Persons in attendance included: Council Members Aranowski, Pfeifer, Kelly, King, Varner, Coleman, Kirsits and White; Mayor Stephen Luecke, Senior Vice President of Memorial Health System, Inc. Theodore J. Foti, the Chief Operating Officer of Memorial Health System, Inc. Daniel Neufelder, John Byorni, Don Fozo, Don Inks, Jon Hunt, George Adler, Wayne Doolittle, Council Attorney Kathleen Cekanski-Farrand, Terry Bland of the out) Virnti gribur , and other unidentified members of the public. Council Member King welcomed everyone to the joint committee meeting. He noted that the committee which he chairs, the Community and Economic Development Committee and the Residential Neighborhoods Committee, which is chaired by Council Member Charlotte Pfeifer, are pleased to have the opportunity to have a presentation by representatives of Memorial Hospital on their future medical services, expansion concepts for their campus, and an exchange of ideas affecting our community. Mr. Daniel Neufelder, Chief Operating Officer and Mr. Theodore J. Foti, Senior Vice President of Memorial Health System,Inc. were then introduced. Mr. Neufelder thanked the Council Members for the opportunity to meet and discuss their plans and ideas, and to have input on future developments. He noted that Memorial has developed a model what Memorial is about and what they are trying to accomplish. Over 700 persons had input into the model. By the year 2010 Memorial would like to have this community as the "healthiest community in the nation". Smoking and obesity are the biggest obstacles identified in reaching this goal. Mr. Neufelder than briefly summarized Memorial's "Six Pillars of Excellence" and utilized information shown on an overhead projector to supplement his presentation. PILLAR # 1 - COMMUNITY: Memorial tithes back to the community approximately 10% or roughly$3 million dollars. It works closely with 42 community partners in providing a variety of support systems and services. PILLAR # 2 - WORLD CLASS SERVICE: Memorial iS striving to provide the best service to each person. It was noted that almost every resident of South Bend either has a relative or friend who works at there. Memorial has been recognized in the areas of cardiology and orthopedics as the best in these areas for a hospital of their size, ranking in the top 100. PILLAR # 3 -QUALITY: Memorial is ranked within the top 5% in the United States for patient satisfaction. Memorial tracks patient satisfaction on a regular basis. PILLAR # 4 - PEOPLE: Memorial does not have enough nurses, this is both a local and national problem. Vacancy rates at Memorial average 5% with the national average being 10%. The average starting wage for a non-technical position is $19,200 and with benefits is $24,600. The average starting wage for technical positions is $35,000 and with benefits is $45,000. Memorial has 3,050 employees with an annual payroll of$150 million.