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PIERCE MANUFACTURING INC. <br />B U L L E T I N <br /> <br /> <br />TO: All Dealer Service Representatives <br /> <br />From: Kevin Hanegraaf <br /> <br />DATE: January 4, 2010 <br /> <br />RE: UPF Tank Warranty Policy Truck in Accident <br /> <br /> Service Topic #292 <br /> <br /> <br />To keep the UPF tank warranty valid on trucks that have been involved in a vehicular <br />send it . In the event that this does not take <br />place, the warranty will be considered null and void. <br /> <br />The customer must remove and send the tank back to UPF for inspection in order to <br />maintain the original warranty coverage, at which time it will be: <br /> - Filled with water <br /> - Visually inspected <br /> - Ultraviolet spark tested on articulating test stand in the dark <br /> - Recommendation for repairs if necessary provided by UPF <br /> - Fully evaluated and repaired by UPF <br /> <br />If your customer chooses to leave the tank on the truck and wants a technician to <br />inspect and/or repair the tank in the field, then the warranty is no longer in effect. <br />This direction is upheld by UPF because the technician cannot inspect the entire tank <br />when it is still installed on the truck. <br /> <br /> <br /> Note: This memo is intended to relay the information Pierce has received <br />on UP tank warranty for trucks that are in a vehicular accident. In the <br /> <br />Manager Maura Watts (800-638-8265 x253) <br /> <br /> <br />--832-3000 <br /> <br /> <br />