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Insufficient evidence 46 <br />Exonerated 54 <br />Dismissed 30 <br />Mediated 14 <br />Pending 5 <br />Probable cause 10 <br />Sustained by stipulation 6 <br />Sustained at hearings 3 <br />Pending 1 <br />Total 159 <br />The complaint process <br />Exhibit 2–8 is a flow chart that summarizes how CRA <br />processes cases. The following discussion explains each <br />step. <br />Intake <br />When complainants contact CRA or the police depart- <br />ment’s IA unit, they are told they have the choice of fil- <br />ing with either office but not both. Furthermore, if they <br />are unsatisfied with the finding from one office, they <br />may not then file with the other office. Only IA handles <br />allegations of misconduct that require a criminal investi- <br />gation, could lead to an officer’s being fired, or are high <br />profile. <br />If the complainant files with CRA, the secretary assigns <br />an investigator who sees the walk-in immediately or tele- <br />phones the caller to set up an appointment to meet at <br />CRA. The investigator fits each charge the complainant <br />alleges into one of eight general CRA types of complaints <br />C HAPTER 2: CASE S TUDIES OF N INE O VERSIGHT P ROCEDURES <br />32 <br />EXHIBIT 2–7. DISPOSITION OF 159 SIGNED <br />COMPLAINTS IN 1997 <br />EXHIBIT 2–8. MINNEAPOLIS CIVILIAN POLICE REVIEW AUTHORITY COMPLAINT PROCESS <br />Initial <br />contact <br />Phone call to <br />subject officer’s <br />supervisor <br />Signed complaint <br />Explanation of <br />police policy or <br />procedure <br />Preliminary <br />review <br />Dismissal Mediation <br />Stipulation <br />No <br />probable <br />cause <br />Investigation Probable <br />cause Prehearing <br />Stipulation <br />Mediation <br />Evidentiary hearing <br />Exonerated Insufficient <br />evidence <br />Sustained Disciplinary decision <br />by chief