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Consumer Satisfaction Surveys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 <br />Evaluating the Citizen Oversight Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 <br />Establishing objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 <br />The Albuquerque evaluation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128 <br />Funding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128 <br />The relationship between oversight costs and oversight activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128 <br />The relationship between cost and oversight type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 <br />The importance of adequate funding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135 <br />Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136 <br />Chapter 8: Additional Sources of Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137 <br />Key Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137 <br />Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137 <br />Selected Program Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137 <br />Selected Publications and Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139 <br />Individuals With Experience in Citizen Oversight of Police . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140 <br />Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143 <br />Appendixes <br />Appendix A: Rochester Internal Affairs Request for Board Member Evaluations <br />of Investigators’ Investigations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145 <br />Appendix B: Portland Auditor’s Guidelines for Reviewing Internal Affairs Investigations . . . . . . . . .147 <br />Appendix C: San Francisco Complaint Intake Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151 <br />Appendix D: San Francisco Policy for Citizen Monitoring of Police During Demonstrations . . . . . . .155 <br />Appendix E: Cost Estimates for Different Modifications to Tucson’s Existing <br />Oversight Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163 <br />Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165 <br />List of Exhibits <br />Exhibit 1. Type and Selected Features of Nine Oversight Systems . . . . . . . . . . . . . . . . . . . . . . . . . . .viii <br />Exhibit 2. 1997 Oversight System Costs in Relation to Responsibilities and Activity . . . . . . . . . . . . . .ix <br />Exhibit 3. Concerns Many Police and Sheriff’s Departments—and Union Leaders—Express <br />About Citizen Oversight—and Possible Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii <br />Exhibit 4. Decisions Oversight Planners Need to Make . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii <br />Exhibit 1–1. Sample Tradeoffs Jurisdictions Need to Consider in Choosing an Oversight Procedure . . .7 <br />Exhibit 1–2. Potential Benefits of Citizen Oversight for Police and Sheriff’s Departments . . . . . . . . . . .8 <br />Exhibit 1–3. Limitations to Citizen Oversight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 <br />C ITIZEN R EVIEW OF P OLICE: APPROACHES AND I MPLEMENTATION <br />xix