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C HAPTER 7: MONITORING, EVALUATION, AND F UNDING <br />132 Mean Cost perComplaintCostFiled orLocation Name in 1997 Principal Responsibilities and Features Activity in 1997 ReviewedBerkeley Police Review $277,255 • board hears complaints in public hearings 42 complaints filed and 57 $4,864pop: 107,800 Commission • board and IA investigate many cases simultaneously investigated sworn: 190 • board recommends policy changes 34 cases closed for lack of merit or com-plainant cooperation12 hearingsMinneapolis Civilian Police $504,213 • paid professionals, not IA, investigate complaints 715 citizen contacts $3,171pop: 358,785 Review Authority • volunteer board members hear complaints with probable cause 159 formal complaints 159sworn: 919 • half of cases with probable cause are stipulated investigated • many cases are professionally mediated 14 cases mediated6 stipulations3 hearingsSan Francisco Office of Citizen $2,198,778 • office, not IA, investigates most complaints 1,126 complaints received $2,237pop: 735,315 Complaints • office prosecutes cases in chief’s hearings and police 983 cases investigated and 983sworn: 2,100 commission trials closed • office recommends policy changes 50 chief’s hearings6 police commission trialsa. Because the board has never spent its $10,000 allocation for hiring an independent investigator, its true budget has been $27,160.b.Based on a 10-month prorated budget of $120,058.c. This represents the proportion of staff who handle complaints against the police.d.Because some of the 42 cases filed and investigated were among the 34 cases closed, the total activity does not represent the sum of the 42 complaints investigated and the 34 cases closed.e.The mean cost per complaint filed in 1997 was unusually high because oversight staff devoted considerable time to labor-intensive activities beyond investigating complaints,such as conducting a major pepper spray study, staffing a medical marijuana task force, and holding a public hearing on a use-of-force case.f. This figure is misleadingly high as a measure of overall oversight costs because it does not include the 556 other contacts authority staff had with the public that did not result in formal complaints.EXHIBIT7–2. COSTS OFNINEOVERSIGHTSYSTEMS IN1997 INRELATION TORESPONSIBILITIES ANDACTIVITY(CONTINUED)def