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and certified to meet the American welding Society codes upon hire and every three (3) years <br />thereafter. Pierce also employs and American Welding Society certified welding inspector in plant <br />during working hours to monitor weld quality. <br />Pierce Manufacturing operates a Quality Management System under the requirements of ISO 9001. <br />These standards sponsored by the International Organization for Standardization (ISO) specify the <br />quality systems that are established by the manufacturer for design, manufacture, installation and <br />service. A copy of the certificate of compliance is included with this proposal. <br />In addition to the Quality Management system, we also employ a Quality Achievement Supplier <br />program to insure the vendors and suppliers that we utilize meet the high standards we demand. That <br />is just part of our overall "Quality at the Source" program at Pierce. <br />To demonstrate the quality of our products and services, a list of at least ten (10) fire <br />departments/municipalities that have purchased vehicles for a second time is provided. <br />DELIVERY <br />The apparatus will be delivered under its own power to insure proper break-in of all components while <br />the apparatus is still under warranty. A qualified delivery representative shall deliver the apparatus and <br />remain for a sufficient length of time to instruct personnel in proper operation, care and maintenance of <br />the equipment delivered. <br />MANUAL AND SERVICE INFORMATION <br />At time of delivery, complete operation and maintenance manuals covering the apparatus will be <br />provided. A permanent plate will be mounted in the driver's compartment specifying the quantity and <br />type of fluids required including engine oil, engine coolant, transmission, pump transmission lubrication, <br />pump primer and drive axle. <br />SAFETY VIDEO <br />At the time of delivery Pierce will also provide one (1) 39-minute, professionally produced apparatus <br />safety video, in DVD format. This video will address key safety considerations for personnel to follow <br />when they are driving, operating, and maintaining the apparatus, including the following: vehicle pre - <br />trip inspection, chassis operation, pump operation, aerial operation, and safety during maintenance. <br />PERFORMANCE TESTS <br />A road test will be conducted with the apparatus fully loaded and a continuous run of no less than ten <br />(10) miles. During that time the apparatus will show no loss of power nor will it overheat. The <br />transmission drive shaft or shafts and the axles will run quietly and be free of abnormal vibration or <br />noise. The apparatus when fully loaded will not have less than 25 percent nor more than 50 percent on <br />the front axle, and not less than 50 percent nor more than 75 percent on the rear axle. The apparatus <br />will meet NFPA 1901 acceleration and braking requirements. <br />SERVICE AND WARRANTY SUPPORT <br />Pierce dealership support will be provided by MacQueen Emergency by operating a Pierce authorized <br />service center. The service center will have factory -trained mechanics on staff versed in Pierce fire <br />apparatus. The service facility will be located within one hundred fifty (150) miles of the fire <br />department. <br />2 of 89 <br />