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intervene and follow up with the troubled individual. These sessions Will be offered as <br />ongoing training programs. <br />BCRC encourages all employees troubled by their own, a family member's drug, or <br />alcohol abuse to seek professional care and treatme <br />The EAP staff has knowledge of the level and types of benefits available to BCRS <br />employees. Employees can access the services of the EAP through a hotline that is <br />staffed twenty-four (24) hours a day, seven (7) days a week, throughout the entire year. <br />Employees calling the EAP hotline are put in touch with a counselor who will conduct a <br />professional assessment and who may meet with them to further assess the nature of the <br />problem in order to provide a referral to the best and most appropriate level of care. The <br />EAP is staffed by certified and credentialed human service professionals who are <br />sensitive to the needs of the individual. Individuals who take the initiative to contact the <br />EAP for assistance do so with the assurance that their calls will be treated respeaffly <br />and confidentially. The direct services provided by the EAP are sponsored by DCRC. <br />WIN W C4 W 4 11 A <br />