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<br />7tI S 'I"EM (-CINFfiALI1 A"r[QN N ',,S C1
<br />LEVELS.
<br />As regards to System configuration, subject to the
<br />Customer's compliance with its obligations hereunder, and
<br />to the disclaimers and limitations set forth in Exhibit B, and
<br />in Sections 5(C), 6, 7,13 and 1,5 of this ,Agreement, we agrm
<br />to provide the service levels set forth itr Exhibit B, attached
<br />hereto.
<br />.'. (Y III R WARRANJY. SST warrants that the Service,
<br />Data and Software shall be free of viruses, Trojan horses,
<br />worms, spyware, or other malicious code or components.
<br />The limited exclusive warranties expressly stet
<br />forth in this Agreement are the only warranties
<br />nxade to you and are provided in lieu of any other
<br />warranties (if any) created by any doclunarentation
<br />or packaging, or otherwise express or implied.
<br />These limited exclusive warranties give you
<br />specific legal rights, and you may also have other
<br />rights which va ry byjurisdiction.
<br />d« 't tlIdtR During the term of the Services, SST
<br />will make commercially reasonable efforts to promote
<br />Customer's successful utilization of the Service, including
<br />but not limited to pro0ding Customer with user guides,
<br />online help, online training 'pa esentration, and online
<br />training sessions (as available). SST will provide reasonable
<br />e.fforts to respond via entail to requests for support relating
<br />to incident classification within 8 hours of the, request,
<br />reports shall not be generated nor provided to Customer until
<br />Customer becomes current with its payment obligations.
<br />I,-. M!UJK " r.I" NE.S.a RVIQFr�,. SST offers
<br />reasonable expert witness services. The Customer will be
<br />responsible for all travel and per diem reimbursement. At
<br />the specific request of the customer, SST will provide
<br />individual(s) for the purposes of expert witness testimony
<br />for any ShotSpotter detected incidents, including Reviewed
<br />Alerts, for which the incident information is deemed by the
<br />customer to be valuable to the customer's prosecutorial
<br />requirements. Customer understands that SST undertakes
<br />to provide individuals whose qualifications are sufficient for
<br />such services, but does not warrant that any person or his or
<br />her opinion will be accepted by every court. SST requires at
<br />least fourteen (14) days prior notice of such a requirement in
<br />writing from the Customer. Customer must include dates,
<br />times, specific locations and a point of contact for SST
<br />personnel. Due to the nature of legal proceedings, SST
<br />cannot guarantee that its services described in this section
<br />shall produce the outcome, legal or otherwise, which
<br />Customer desires. Payment for expert witness services
<br />described shall be due and payable when services are
<br />rendered regardless of the outcome of the proceedings.
<br />B.:.�ILRIt RE�"+lE"'iA
<br />A. I"Ii,RA AND CCII' Il''dLWi"pMEN''. The Service term
<br />shall be specified in the Purchase Document and will
<br />commence on the date that the Service is available to the
<br />Customer via the Alert Console.
<br />B. RENEWAL. The Service may be renewed for successive
<br />In addition, SST will use commercially -reasonable efforts to
<br />periods of one year each, in accordance with the following
<br />respond to other support requests within 24 hours of receipt
<br />procedure. Not later than thirty (go) days prior to the
<br />of the request during the period of 8am to 5 pin i't Onday
<br />expiration of the Service term then in effect, Customer shall
<br />through Friday. The e-mail support specialist shall he
<br />issue a purchase and tender payment in full for the next
<br />responsible for receiving Customer reports of Missed
<br />annual r erlewal ,(unless otherwise agreed in writing by SST),
<br />incidents, or errors in the Service, and, to the extent
<br />a;ud the ter as shall be renewed for another year. SST shall
<br />practicable over email or telephone, making corntnerci,ally-
<br />provide Customer witl°°r renewal fees, tears and conditions
<br />reasonable efforts to assist the Customer in resolving the
<br />for the next successive renewal terra upon Customer's
<br />Customer's reported problerns, In the event the problem
<br />request but no later than go days from the expiration date,
<br />cannot be resolved telephonically, then SST will use
<br />Customer acknowledges that the Service fees,, terms and
<br />ccrrrrraieswcially reasoraahle efforts to restore functionality of
<br />conditions and service levels hereunder are subject to change
<br />the Service to Service specifications within 72 business hours
<br />and that such fees, terms and conditions, and service levels
<br />of receipt of the report.
<br />may vary from those applicable to this Agreement in
<br />a . (lt l T : I(', I +�IIQ L" . SST, at the specific request of
<br />successive renewal terms.
<br />the customer, will produce and provide a reasonable quantity
<br />If Customer fails to renew in a timely manner and hence allows
<br />of detailed incident forensic reports for any ShotSpotter
<br />the Service term to expire then the Service will terminate in
<br />detected incidents, including Reviewed Alerts, :if such
<br />accordance with Section 2. C. At its discretion, SST array
<br />infornaat:ion is dcerned by tine customer to be valuable to tlae
<br />remove the ShotSpotter gunshot Location Sysl,em and any
<br />customer for investigation follow-up, prosecutorial
<br />cerraapoucots from the covenage area at that brine. If SST does
<br />requirements, or after action review.
<br />not removethe ShotSpotter Gunshot Location Systemfrom the
<br />Such reports must be requested a minimum of 5 days in
<br />coverage area, Customer may reinstate the Service at a later
<br />advance of when needed, and all such requests must be in
<br />date by renewing, however Customer will not laaave. access to
<br />writing and addressed to the SST Customer Service
<br />any Reviewed Alerts that they would have had access to during
<br />Department. Customer should expect delivery of these
<br />the lapsed period.
<br />reports within 5 days after receipt of the request. This benefit
<br />sha l l Only be avai lable to Customer if Customer is fully cu rrment
<br />with payments due under this Agreement. In the case that
<br />Custorner is not current with their payments, then forensic
<br />Ccpy69hW 22015 SST, Inc"'M t Bits re Mod, SNASfVWf FW'", S'vetsporNk* UWSpoWa Gunshot 9 xation Sysd�en#) and the SWSpotler bgo are trademarks of SST, Inc"
<br />S,5 I arud SIMlrpoWN WX11110 y is US, and fuaorgar btu„eat ,wilt otrrar domestic ar0 fo tgn patents pending.
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