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Quality Tools and Techniques <br />Quality is a significant concern of all companies and organizations; to stay in business, companies must offer <br />a quality product or service that meets or exceeds the needs of the customer. All employees, including line <br />workers, technicians, and office workers, affect quality. In this workshop, you'll learn more about what quality <br />is and why it is important. You'll also learn some key quality terms and learn to create and use tools <br />organizations commonly use to monitor and improve quality. <br />Objectives: <br />- Define "quality." <br />- Explain how employees affect quality. <br />- Define key quality terms, including specification, defect, and variation. <br />- Describe the following quality tools and their purposes: process map, run chart, control chart, histogram, <br />check sheet, Pareto chart, fishbone diagram, and scatter diagram. <br />- Describe the purpose of quality audits and explain in general terms the audit process. <br />- List common problem -solving methods. <br />Intended audience: <br />- Individuals new to manufacturing or the workforce. <br />- Individuals seeking work. <br />- Individuals desiring to upgrade their workplace skills. <br />Problem Solving Using PDCA, A3, and Root Cause Analysis <br />In this course, participants will learn about the Plan, Do, Check, Act (PDCA) problem solving method. In <br />addition, participants will learn about problem solving tools and activities, including A3, root cause analysis, <br />process mapping, cause and effect diagrams, error proofing, and others. Using a variety of real -world scenarios <br />and hands-on activities, participants will practice implementing problem -solving methods and tools. <br />Objectives: <br />- Define "problem" and identify problem -solving skills. <br />- Identify barriers to problem solving. <br />- List the benefits of using a structured problem -solving method. <br />- Describe the goals of each Plan -Do -Check -Act (PDCA) step and activities that take place during each step. <br />- Define "root cause" and distinguish between root causes and symptoms. <br />- Document PDCA activities on an A3 template. <br />Intended audience: Manufacturing personnel at all levels who want to learn a methodical approach for problem <br />solving or personnel who want to improve their existing problem -solving skills. <br />Summary <br />TOTAL COST FOR Skills for Success - Manufacturing = $43,000.00 <br />Purdue Staff Point of Contact <br />Dietra Rosenkoetter <br />Senior Industry Advisor <br />Purdue MEP <br />8626 E. 116th Street, Suite 200 <br />Fishers,lN 46038 <br />(317) 491-0691 <br />dietra@purdue.edu <br />Purdue MEP Center mep.purdue.edu 800-877-5182 Project #23747 Page 12 <br />