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Communication Skills for Workforce Success <br />Organizations today want employees with effective communication skills, or the ability to clearly send and <br />receive messages to and from others. In this workshop, you'll learn how to effectively communicate verbally <br />and nonverbally as well as how to listen for maximum understanding. We'll also explore generational, cultural, <br />and style differences as they relate to communication. You can expect to leave this workshop with a better <br />understanding of your own communication strengths and opportunities and well as practical ideas for <br />improving your own communication. <br />Objectives: <br />- Explain why effective communication is important in the workplace. <br />- List the ways we communicate. <br />- Describe how to effectively communicate verbally. <br />- Explain what nonverbal communication is and how it affects overall communication. <br />- Explain how to listen actively. <br />- Explain how generation, culture, and style affects communication. <br />Intended audience: <br />- Individuals new to manufacturing or the workforce. <br />- Individuals seeking work. <br />- individuals desiring to upgrade their workplace skills. <br />Note: This course was developed as part of the workforce certificate. <br />Critical Thinking <br />Employers identify critical thinking as one of the most desirable skills for employees; gone are the days of <br />employees "checking their brains" at the door each day. In addition, today's employers expect employees to <br />take on more responsibility and use a broader set of skills than in the past. In this workshop, participants will <br />learn what critical thinking is and how it can benefit both individuals and organizations. Participants will learn <br />a simple process for critical thinking and have opportunities to reflect on and practice critical thinking in <br />situations related to the workplace. <br />Objectives: <br />- Explain what it means to think critically. <br />- Describe a process for critical thinking. <br />- Explain how critical thinking relates to continuous improvement and structured problem solving. <br />- Given a workplace situation, explain how to apply critical thinking. <br />- List opportunities for improving your critical thinking skills. <br />Intended audience: <br />- Individuals new to manufacturing or the workforce. <br />- Individuals seeking work. <br />- Individuals desiring to upgrade their workplace skills. <br />Purdue MEP Center mep.purdue.edu 800-877-5182 Project #23747 Page 10 <br />