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FENERGY <br />E <br />Building a Zero Emissions Future <br />EXHIBIT B <br />Support Terms <br />Company will provide Technical Support to Customer via both telephone and electronic mail on weekdays during the <br />hours of 9:00 am through 5:00 pm Central time, with the exclusion of Federal Holidays ("Support Hours"). <br />Customer may initiate a helpdesk ticket during Support Hours by emailing support@zefenergy.com. <br />Company will use commercially reasonable efforts to respond to all Helpdesk tickets within one (1) business day. <br />zefena ^g .ao m <br />v2.1_20191003 <br />6 of 6 <br />