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INTER -OFFICE MEMORANDUM <br />Department of Innovation & Technology <br />„ City of South Bend 227 W Jefferson Blvd <br />TO: Board of Public Works, Linda Martin <br />CC: Dan O'Connor, Dan Parker, Michael Schmidt, Sandi Kennedy, Clara McDaniels <br />FROM: David Finley <br />SUBJECT: ZenCity Subscription <br />DATE: 11/26/2019 <br />Linda and Members of the Board — <br />On behalf of the department of Innovation & Technology, I am submitting for review and approval a 1- <br />year agreement with Zencity for software licensing of an online sentiment analysis tool. Zencity is a <br />product that collects and analyzes resident and city -generated data points from a multitude of external <br />and internal sources like social media, local news channels, 311 service calls, among others. Zencity can <br />sort and organize the collected data points with artificial intelligence to identify city trends, topics, and <br />overall sentiment among residents. City leaders and the Business Analytics Team can use this <br />information to identify actionable insights about resident needs and evaluate solutions in quarterly SB <br />Stat (performance management) meetings. If approved, this is the first year the City would be making an <br />agreement with Zencity. <br />In total, the 1-year cost is $24,000. <br />Thank you, <br />David Finley <br />