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Client: City of South Bend <br />Project: Ongoing Website Maintenance and Support Plan <br />Date: October 7, 2019 <br />Once your website reaches an ideal state of content and functionality, Pathfinders recommends budgeting <br />for and engaging in an ongoing website maintenance and support agreement to proactively maintain and <br />keep the infrastructure of your website up-to-date. Ongoing development and updates will keep your <br />websites fresh and appealing for users, while also keeping the back -end CMS current to mitigate the risk of <br />security breaches. <br />Ongoing maintenance tasks to include: <br />• Client communication and management for maintenance and troubleshooting requests <br />• General website troubleshooting and remediation (either reported/discovered by client or agency) <br />o Time Estimate: Completely depended on the issue <br />o Details on response and completion timeframes included below <br />• Utilize 3`d-party tools to provide activity monitoring of systems <br />o Identify conflicts and issues that are hard to spot with a visual review <br />• Monthly WordPress CMS and plugin updates <br />o Remediation should updates cause unforeseen issues <br />o Time Estimate: 1 to 3 hours <br />• Monitoring and ensuring site is search compliant and can be optimally indexed by search engines <br />• Actionable by request of Client only <br />o Provide best practices and recommendations to support the City of South Bend <br />• Site search recommendations and optimizations <br />• Possible website risks, updates and security threats <br />• CSS design changes <br />• Minor copy writing and editing to address any search compliance issues discovered <br />(E.g., too long title tags, missing meta descriptions, etc.) <br />• Page/content creation and/or updates to images, photography, video <br />0 3'd-Party integration troubleshooting support <br />o HTML programming for new functionality <br />o Quarterly planning meetings <br />