Professional Services Agreement - Implement PLL CityWorks Module for Business Licensing - Woolpert

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„ Technical Approach Woolpert has developed a phased approach to implementing content rich enterprise permitting/licensing management solutions. Each of the technical phases are executed in conjunction with continuous Project Management, Knowledge Transfer & Change Management, and Quality Management activities. Deliberate execution of each phase, with continuous client involvement and feedback enables Woolpert to ensure a successfully planned, designed, configured, and deployed solution that is used and useful immediately upon "Go -Live”, provides for the tools and resources needed to support current and planned permitting/licensing workflows, and provides the means to monitor and measure continuous improvement of activities. Each of the phases is performed according to the MS Project Plan, with specific phase deliverables achieving client sign -off in each of the appropriately defined tasks or sub -tasks. The culmination of each phase is solidified by a Phase Acceptance and Close-out process that signifies delivery and acceptance of the Phase Tasks / Sub -Tasks and clears the way to proceed with the next subsequent phase or task. Each of the phases are presented in detail in the subsequent sections of this Statement of Work document. Phase 1 - Implementation Planning The Implementation Planning tasks are performed for the purpose of verifying / establishing and documenting a clear purpose for the permitting system implementation. Functional and technical requirements that were communicated to Woolpert are reviewed with Woolpert's implementation team and the Client's management and technical team leads in order to align goals and expectations and to establish critical success factors as a means to measure implementation milestones. Woolpert will facilitate a number of Pre -Planning discovery tasks comprised of a desktop audit of pertinent licensing data, followed by on -site discovery workshops designed to identify, validate, and document workflows and key licensing program details that we will need to configure the solution to support the to -be business licensing workflows. As part of these initial planning efforts, Woolpert will install instances of the FILL solution on both client site server and in Woolpert's internal environment. This initial system install will be used through all of the implementation phases to "teach and train" users how to navigate the system and ultimately use it to their daily benefit. As the project moves through the phases, this initial install will be updated to reflect the configuration decisions made by the client's project team until such time that at "Go -Live" it becomes the Production Environment. Additionally, as part of Woolpert's continuous knowledge transfer and change control efforts, we provide a series of software demonstrations to the client team early in the process. This early introduction to the system imparts a level of understanding among those client team members that will be asked to make design and configuration decisions. This is the first of many software demonstrations that will be used throughout our implementation process. The Planning Phase culminates with a series of Business Process Review workshops whereby Woolpert works with the client's key technical staff to establish a best practices approach to managing the license data that will be captured, routed, acted -upon, and reported within the permitting software application. Each of the related Implementation Planning Tasks and Sub -Tasks are detailed in the following sections„ SOUTH BEND, IN - BUSINESS LICENSING, PILL IMPLEMENTATION SERVICES I SCOPE OF WORK 15