Agreement - Software Renewal for CityWorks - Azteca Systems, LLC.

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N 4 4 :,F_MA6'N_ 0 14 ON 4 The Cityworks platform is designed with built-in core apps: Office for AMS, Tablet for AMS, Office for PLL, and Tablet for PLL. Other apps are developed outside of the platform and released on their individual schedules at regular intervals, and will correspond with specific platform releases. These optional apps include: Analytics, Operational Insights, Performance Budgeting, Public Access, Respond, Storeroom, Workload, and mobile native apps for iOS and Android. Major and minor platform releases contain major enhancements and fixes and are designed to be as problem -free as possible through heavy testing and quality control. These releases contain bug fixes and enhancements. Previews of the next major release are available to qualifying clients. Enhancements that cannot be developed or stabilized in time for a platform release are furloughed to the next preview. Major versions are intended to have a maintained lifespan of at least two years, Azteca Systems fully supports the current version and the previous version of software with patch updates. Beyond two versions, Azteca Systems will no longer release software service packs for that product except for Minor versions are released on an approximately I 2-month cycle followed by patches released every month or two until the next minor version release, and as needed until the subsequent major or minor release. I, *012 1 A M 'I'll :10 DO), 11111 a V 7, Clients are notified of major releases and service pack releases by email announcement or posts on MyCityworks. For clients with a current Update and Support Agreement, Cityworks will make new releases and supporting documents available on MyCltyworks. Upgrade installation is the responsibility of the client. New software can be downloaded by current clients and includes upgrade details and instructions. When problems are encountered during upgrade or installation of Cityworks while following the Cityworks Install Guide or the Cityworks Upgrade Guide, Cityworks technical support staff is available to remotely assist the client.