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MAINTENANCE <br />One of the most important aspects of corporate software is the timeliness of user support. At <br />Citvworhs our goal is to have the very best customer support in the industry. We recognize that if a <br />user cannot use the software to their fullest expectation, then it doesn't matter how great the software <br />is. If an issue is caused by a software problem, the product development staffs main priority becomes <br />the resolution ofthat problem. <br />This section outlines Cityworks support features. For additional information, see the Cityworks <br />Standard License and Maintenance Agreement. <br />Azteca Systems offers telephone support, online support, and other support services on our website, <br />Help Desk isavailable weekdays, excluding holidays. Anemergency phone number orpager <br />number of a technical analyst is provided in the event of a critical problem occurring after-hours, <br />MINE1011 <br />Online support is provided as follows: <br />^ Regular business hours, 8:00 a.nn,5:00 p.m. MST. <br />^ Weekdays, excluding holidays. <br />^ Internet support utilizes GoToAssistorZoom software. An Internet browser connected to the <br />system is required. <br />^ VPN and web access require secure access tnthe system. <br />The www.cityworks.com welbsite includes general information, which includes: news releases, <br />event listings, partner news, client news, media videos, vvebinarrecordings, C|tyworhsK8agazine, <br />contact information, alink tothe MyOtVwDrks support vvebsite,and more. <br />The MvCitvvvorhsvvebskeisa registereduser support site, which includes: community news, <br />documentation, quick -start and user guides, training announcements and resources, clownloads <br />Dfsoftware, developer articles, partner resources, and more. <br />