Agreement - Software & Licence - Fleet & Asset Management Software - CCG Systems Inc. dba FASTER Asset Solutions

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Schedule D: Hosting & Hosting Service Level Agreement (SLA) 1. Environment, Single Environment: Customer understands that it will access FASTER's proprietary software in a single environment with one instance of the software and one database. Therefore, in this Agreement, an "environment" is defined as "a single install or instance of the FASTER application and a single FASTER database." Test/Production Environment: In order to minimize Customer's and FASTER's IT costs, as well as to control quality and reduce risk, Customer will have only one environment through the implementation process. This environment, upon deployment and during implementation will be the test environment on which all tasks (system overview, configuration, testing, training, etc.) will be performed. Upon restoring a final, go -live, database, this same test environment will then become the production environment. Additional Environments: Customer may request a separate test or development environment for other purposes (e.g., during the implementation or after Go -Live) with payment of an additional annual subscription fee. 2. Administration:. FASTER will issue to Customer's designated "Administrator" an individual logon identifier and password ("Administrator's Logon") for purposes of the Customer administering the Services. Using the Administrator's Logon, the Administrator shall assign each remaining Authorized User a unique logon identifier and password and assign and manage the business rules/permissions that control each such Authorized User's access to the Services. Customer shall use commercially reasonable efforts to ensure that each Authorized User will: (a) Use a logon identifier to access all areas of the system and not allow the system to be accessed without a logon identifier; (b) not disclose his/her logon identifier to any person or entity; (c) not permit any other person or entity to use his/her logon identifier and (d) use the Services solely in accordance with the terms and conditions of this Agreement. is M An incremental backup of the database to a local drive will occur daily. And a full backup to tape will occur weekly. The weekly full tape backup will be stored offsite. 4. Database Rights, and Access. 4.1 Data Rights: Customer maintains full, exclusive rights to its data contained in the database upon termination of this Agreement. 4.2 Access to Database: Unless the Customer purchases the optional "Database Access," the Customer will not have access to the database or database server. However, the Customer will have access to download a copy of the database backup file on a regular basis. In addition, through the user interface of FASTER Web the Customer will have access to the Business Intelligence built into FASTER Web to search data, run reports and view data in dashboards.